Comentarios del cliente para Millers Market

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Millers Market

Grado total:

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Gary C. en

Grado:

When searching for a truck we were looking for a 20ft truck. The search software could not find any but there was 3 26ft trucks available in the area which I found by asking the location when I drove by.Your software should not only go smaller but show larger units also.

Judy S. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

Person doing the rental did not know what they were doing had to go though it twice because she thought a box truck was a trailer had to call someone 2 times to finish the transaction on return she was doing the same thing with another customer and then did t know how to do a return. Based off this experience I will not rent from uhaul again.

Dirk F. en

Grado:

Truck was well prepared, my mats were all there. Check in and out was easy, professionally done ! Made our moving run smoothly !

candace M. en

Grado:

El cliente no dejó un comentario.

wayne B. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

TRAIN THE EMPLOYEES! THEY HAD NO IDEA. They kept telling us we had a truck when we showed them we had a trailer.They had no idea even how to work the system. They were very rude.They pulled up the wrong account after having to call someone to figure out how to use the system.Then the computer crashed.And we were told we had to wait up to ten days to get a refund we were promised would be returned. We did everything exactly as we were told and feel this has been nothing but unfair to us We paid up front but can't even get our refund back after waiting hours just for them to call someone else and pull up our info over the phone cause they couldn't even do it there? What kind of uhaul place is this? Would not recommend to anyone. I would not make my worst enemy go through that. It would be too much torture. It's also sad there was like 30 other uhauls close why did I have to take it to the worst uhaul which was way away from where I needed to go?

Stephanie S. en

Grado:

Have staff have more training. Otherwise very friendly!

Richard M. en

Grado:

Truck was not at the location that it was supposed to be. the first place had no truck. had to drive 40 minutes out of my way to get a truck.lost two hours with all the extra running around.. Not very happy

Maryellen W. en

Grado:

I noticed that insurance was added to the order. I asked specifically that it be removed as I had NOT selected it when I did it online. He canceled that order, redid the order and added the insurance even after I specifically said NOT to. I requested it be removed and he said it would be at the end. IT WAS NOT. I am VERY UNHAPPY and will NOT be using Uhaul in the near future if I can help it. I was fine using the app on my own however the owner of this location chose to be involved even when he was told that the situation was handled and would not give the keys unless he did the transaction.

Robert C. en

Grado:

Top notch location and staff!

steven m R. en

Grado:

Not charge customers twice for rental you are stealing, false advertising,and deliberately changing picupand dropoff locations so has to cause confussion so you can double charge people I couldn't pick truck up where reserved and I could not drop off at lpcationichoose I paid for truck when I pickup and got charged again when I stopped it off thief's

Philip F. en

Grado:

El cliente no dejó un comentario.

Christine M. en

Grado:

My first email sent me to Carterfields Sporting Supplies in Charlottesville VA. Once there the mobile would not work and I had to call the 800 number. Was told my u-haul was in Mineral (1 hour away). Was not impressed with using U-haul online. I have uploads of emails if anyone wants to see where I was led around Robin's barn.

Samantha I. en

Grado:

Location is inside a grocery store/restaurant/casino? Very odd, one person working the desk that did everything under the sun (check cashing, lotto, uhaul, money orders). We had to drag in the Dolly’s and furniture pads ourselves to the back of this store. Not welcoming or friendly.

Marion B. en

Grado:

Expeditiously taken care of. Attendant took photos of the damaged light fixture.

Zachary B. en

Grado:

I reserved a truck to be picked up in Charlottesville, Va. The truck that I reserved turned out to be in Mineral, Va, which was about an hour from my house. Instead of Uhaul letting me know that the truck I reserved was not in Charlottesville. It was notified Thursday night when I was notified that the truck was not in Charlottesville. It took me an extra hour to get the truck to my house. I tried to call Uhaul to change my pick-up location. I was told that this could not be done. I would like to compensated the additional mileage that I did not intend to pay for, which was about $50.

michael A. en

Grado:

The store needs a helper. Maybe on Sunday morning there were not that many staff. Other than that check out was good.

Tiffani B. en

Grado:

Great customer service

Andrew K. en

Grado:

Attendant told me the she had no knowledge of how to connect the trailer to my vehicle and offered no assistance. I had figure out for myself and connect UHaul’s largest trailer myself.

Betty B. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Kenneth B. en

Grado:

Dont tell customers they are to receive $100 cash back an then not receive it. They gave us a run around from 3 different locations just to get the uhaul

bill V. en

Grado:

El cliente no dejó un comentario.

Anita B. en

Grado:

1) calling the customer should occur to better prepare them. 2) wifi is needed to checkout. 3) could take multiple hours to complete. 4) uhaul business at this location competes with grocery customer. 5) demand more from support staff.

Donald G. en

Grado:

Have filed a formal complaint. Had to wait an hour longer to pick up than promised. Was not given a contract, was treated beyond rude and was charged a lot more than was quoted, I did go 13 miles over estimate that was not my issue, I have no problem paying for what I used but, was quoted one amount for "mileage" and was charged considerably more. Also, began receiving threatening texts, I pulled out at 9:00 am and was told I had to have it back by 12:30 pm "to avoid additional charges" though I rented it for the day.

Gregg D. en

Grado:

El cliente no dejó un comentario.

Darrell G. en

Grado:

Do not add things that I did not want such as safe tow insurance. I did not reserve with it but was charged for it anyway.

Lynne G. en

Grado:

El cliente no dejó un comentario.

Linnie B. en

Grado:

El cliente no dejó un comentario.