Customer Reviews for Millers Market
(U-Haul Neighborhood Dealer)

99 reviews

628 Mineral Ave   Mineral, VA 23117

(540) 894-4344

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 9 am–7 pm

Services at this Location:

Contact Us

(540) 894-4344

628 Mineral Ave
Mineral, VA 23117

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 9 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service, nice, helpful and knowledgeable representatives.

TOM CARRIER 
Rating:
3.0

Customer did not leave a comment.

EDWARD WADDY 
Rating:
1.0

Truck was dirty. There was no appliance dolly or furniture pads available, even though I had specified them in my reservation. The truck had scratches down both sides.

Robert Montague 
Rating:
5.0

Customer did not leave a comment.

joanne thompson 
Rating:
1.0

The problem is not with the equipment, it is with the ability of the retal site. Millers Market (Mineral VA) 1) I was informed that the jack is broken and no one was around to help. I went all the way home and got a 2 x 4 and a jack stand, Came back and lifted the trailer with the 2x4 and hooked it to the truck. I was informed that she didn't know about the hookup. 2) In doing the contract, we had to repeat the process twice because she did not know that AR is Arkansas and not Arizona. 3) Insisted on another telephone number to enter or could not finish the contract. I gave a bogus number and was able to proceed. 4) She did not take a picture of the existing damage on the trailer, which I did do for protection. 5) Was nice having her stand in the window of the store while I did all the work involved. 6) After doing an inspection of the trailer, I found no brake fluid in the cylinder, I did add before the trip. After I was done an older gentleman showed up from the store and took some pictures. While in route, on Route 840 in Arkansas, the rear drivers side tire blew out. I exited and went to a U-haul dealer. They had no equipment to fix, (I Understand) and handed me a pamphlet with a number to call. Did not even offer to call them for me, The service guy came and was fantastic, service I will not forget, Had me on the way in minutes. A shout out to him, Finally made it to destination, and was able to unhook trailer, took pictures and left. It would be in keeping with customer service, that I receive a phone call and some type of adjustment to the bill. Thank you Greg Valenti 804 299 0696

Greg Valenti 
Rating:
5.0

Customer did not leave a comment.

Ronald Chipps 
Rating:
5.0

Very friendly and efficient!

Kimberly Fleming 
Rating:
5.0

Customer did not leave a comment.

Alan Germani 
Rating:
5.0

Owner A J was a very professional dealer.

Marshall Bays 
Rating:
4.0

Customer did not leave a comment.

David Schneider 
Rating:
4.0

Customer did not leave a comment.

Stanford Hlavka 
Rating:
5.0

Could not have been easier. Great service all around

Brian Ford 
Rating:
1.0

Customer did not leave a comment.

ANDREW GOYER 
Rating:
4.0

Customer did not leave a comment.

Catherine Gallagher 
Rating:
3.0

The drop off location did not have a helper to move/unhook the trailer.

Karen Averett 
Rating:
1.0

Lady lied tried saying that the fuel wasn't on full when I showed her multiple times that it was . Tried charging me 30 extra dollars then tried charging me more miles then I actually went another 15$ extra . Do not use miller's market in mineral va

Jacob Clements 
Rating:
4.0

Do not automatically charge for two days as. I only request a day.

Troy Dillard 
Rating:
3.0

When I got in the van it had a terrible smell, and the floor in the back was dirty.

Lisa Herring 
Rating:
5.0

Customer did not leave a comment.

Larry Thompson 
Rating:
5.0

Customer did not leave a comment.

David Brubaker 
Rating:
5.0

Customer did not leave a comment.

Robert Sharkey 
Rating:
5.0

I’m good

Willard Bolyard 
Rating:
3.0

Customer did not leave a comment.

Angela Ferri 
Rating:
3.0

Only bad thing I can say about the trailer is that it’s sways like a kite tail other than that it was great

Robert Castagna 
Rating:
5.0

Customer did not leave a comment.

Jill Hodges 
Rating:
3.0

Hard to tell its a U-Haul drop off but the steps on returning it was easy enough and the person working did come out to help.

Becky Frederick 
Rating:
5.0

Customer did not leave a comment.

Allen Robinson II 
Rating:
5.0

Absolutely nothing. The staff at Millers Market were very helpful. We originally went to Off the Hook to pick up the UHaul we reserved online, the woman there was completely useless, I waited for her to finished with her nail container to provide help, at which time she didn’t, she just kept telling me to figure it out online. After about 30 mins of the app not working, we left and went to Miller’s.

Lorna Harper 
Rating:
5.0

Customer did not leave a comment.

Donna Carothers 
Rating:
3.0

Customer did not leave a comment.

Thomas Swenor 
Rating:
5.0

Excellent customer service.

Gary Harkins 
Rating:
5.0

Helpful at having everything ready to go.

Jim Crowley 
Rating:
5.0

All good!

Debbie Eisele 
Rating:
5.0

Customer did not leave a comment.

Vitaly Gordin 
Rating:
5.0

Customer did not leave a comment.

Amber Mullins 
Rating:
3.0

Customer did not leave a comment.

Kevin Hynes 
Rating:
5.0

Better service to the vehicle. Rough idling, possible exhaust leak. lowest Tie down board, drivers side rear, had a bolt pulled through it and could not use it as a tie down for fear of it breaking as it was bending away from the wall. They made note when I turned it in.

Richard Eagan 
Rating:
3.0

allow extra time

Christine Gerhardt 
Rating:
5.0

Absolutely great people at miller market being helpful and courteous

Christopher Bennett 
Rating:
5.0

Customer did not leave a comment.

Jason Stubblefield 
Rating:
4.0

So drop off was not seen by UHaul. Drop off site could not find my info or contract number when dropping off

Pete Barry 
Rating:
5.0

Customer did not leave a comment.

jena hunt 
Rating:
5.0

Customer did not leave a comment.

Richard Fawley 
Rating:
5.0

I’ve rented from this location before and they are always great!

Gustavo Risso 
Rating:
5.0

Customer did not leave a comment.

Robert Fellows 
Rating:
5.0

Without the help from staff I couldn't have completed my return. The App stopped working and wouldn't complete the process. Your original contact email should state what documents are required so you can prepare with proper documents. I pre-registered but it didn't ask for documents at that time. I have no passport or rental agreement. The app wasn't clear on being able to use two phone numbers as sources of verification.

Craig Bailey 
Rating:
5.0

Customer did not leave a comment.

Dan Lewis 
Rating:
5.0

All good.

Robert Fellows 
Rating:
5.0

Customer did not leave a comment.

MICHAELRAY WAPLE 
Rating:
5.0

Customer did not leave a comment.

Gary Willis Sr 
Rating:
4.0

Everything was great

Steven Bush 
Rating:
3.0

Customer did not leave a comment.

Hailey Loeser 
Rating:
5.0

The lady at Millers Market was very friendly and super helpful. Would use this location again for sure.

Aaron Robinson 
Rating:
5.0

Customer did not leave a comment.

Trisha Spinner 
Rating:
5.0

Customer did not leave a comment.

Brian KNOP 
Rating:
5.0

Good location. Thank You.

Joe Fischer 
Rating:
4.0

Customer did not leave a comment.

Hunter Critzer 
Rating:
5.0

Customer did not leave a comment.

Dan Schoenster 
Rating:
1.0

The experience was horrible, from making the reservation to pickup to return. We use rental trucks frequently. Both recent Uhaul experiences have been terrible. We will be taking our business back to Penske, even though it is inconvenient.

kelly grooms 
Rating:
5.0

Customer did not leave a comment.

John Buck 
Rating:
5.0

Staff very pleasant to deal with, thank you

KAREN ALDEN 
Rating:
5.0

Customer did not leave a comment.

Brandy Carter 
Rating:
5.0

The drop off location and the staff at the location were wonderful! They were helpful and very nice. My complaint is the reservation agent. The reservation was made over the phone. The rates online are not the rates when speaking over the phone. The person taking the reservation and NOT the accuracy!. I specifically asked for a location providing the zip code. The reservation agent selected a pick up spot was 37 miles away that I was not aware he did until I spoke with a manager. The person taking the reservation quoted the price with 60 miles included in the price. I was told any additional mile over 60 would be $1 per mile. I was able to speak with a manager and the pick up location corrected to where I originally requested. After dropping off the truck, I was charged $35 for additional miles. The rate included only 34 miles NOT 60 miles! I traveled 69 miles. The reservation agent lied to me! I will share my experience reserving a Uhaul with everyone! I would not trust any reservation agent at Uhaul!

Patricia Dye 
Rating:
3.0

The person handling the check-in / return process should be familiar with the accident report process.

Ron Spear 
Rating:
4.0

Customer did not leave a comment.

Grace Gallo 
Rating:
5.0

Customer did not leave a comment.

Danna Herring 
Rating:
5.0

Customer did not leave a comment.

John Null 
Rating:
5.0

Customer did not leave a comment.

Richard Boehne 
Rating:
5.0

make your web site faster

William Lawlor 
Rating:
5.0

They handled my return without a glitch. Will definitely use uhaul again. Well done!

Gary Groves 
Rating:
4.0

No advice. Everything went very well.

TOM CARRIER 
Rating:
4.0

The ladies who helped me at Miller's Market were very nice. I had ordered 48 blankets and there were only 5 in the truck. There were no other blankets to give me. I was paying for moving help at $300 an hour and not having the blankets make the whole process slower and more problematic in regards to fragile stained glass and the like. I was also very frustrated by the online registration system and will never use it again. The driver said the truck handled well.

Michael Burns 
Rating:
5.0

Very quick and easy pick up. Informative staff and professional service. Will rent from them again if needed

William Harvey 
Rating:
3.0

Customer did not leave a comment.

Amanda Deal 
Rating:
4.0

They did not have the dolly or blankets that I ordered. That was a major drawback. I ended up taking a utility dolly that I then didn't use. Everything else was fine.

Eugene Hubbard 
Rating:
5.0

Very friendly and easy to work with.

Peter Jenkins 
Rating:
5.0

Not sure, everything went well.

Tom Carrier 
Rating:
3.0

Sweep out the trailer, it had a lot of wood chips in it.

John Benvenuti 
Rating:
5.0

Customer did not leave a comment.

Sharnat Blakey 
Rating:
5.0

Millers Market was so helpful to us in making sure our rental truck would be available and that was so important to us for our move day! Thank you Millers Market!!

Henry Parrish 
Rating:
3.0

Encourage everyone to wipe down the vehicle after use. Truck was dusty and had to wipe down with wipes. Truck ran fine and A/C worked well. Will use this place again.

Shelly Long 
Rating:
5.0

Customer did not leave a comment.

Gerard Arena 
Rating:
4.0

Friendly staff and did not have to wait as long as I have at other bigger locations.

NICOLAS BACA MARTINEZ 
Rating:
5.0

Very helpful

John Malixi 
Rating:
5.0

Customer did not leave a comment.

marcie tuggle 
Rating:
5.0

Customer service at pickup and drop off locations were fantastic. Friendly, efficient and helpful. Highly recommended. Thank YOU!

Patricia McGowan 
Rating:
4.0

Customer did not leave a comment.

JOHNNYRAY TISDALE 
Rating:
5.0

They were professional and honest.

Jason Williams 
Rating:
5.0

Customer did not leave a comment.

Bruce Donaldson 
Rating:
4.0

Customer did not leave a comment.

VERAPANDORA SANDERS 
Rating:
4.0

Just be sure the truck is clean for the next user. Second time this has happened. Great people. Convenient location. Easy pick up and drop off.

Juan Sarmiento 
Rating:
5.0

Customer did not leave a comment.

Gerry Arena 
Rating:
5.0

Nothing

William Burt 
Rating:
5.0

Very friendly and helpful

JOHN WOLSTROMER 
Rating:
5.0

Customer did not leave a comment.

Sean Parks 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE CARRION 
Rating:
3.0

Customer did not leave a comment.

Davion Butler 
Rating:
5.0

Customer did not leave a comment.

Donald Keeney 
Rating:
5.0

Customer did not leave a comment.

joseph thomas 
No reviews have been submitted for this location.

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