Excellent customer service, nice, helpful and knowledgeable representatives.
TOM CARRIER
Customer Reviews for Millers Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty. There was no appliance dolly or furniture pads available, even though I had specified them in my reservation. The truck had scratches down both sides.
Robert MontagueThe problem is not with the equipment, it is with the ability of the retal site. Millers Market (Mineral VA) 1) I was informed that the jack is broken and no one was around to help. I went all the way home and got a 2 x 4 and a jack stand, Came back and lifted the trailer with the 2x4 and hooked it to the truck. I was informed that she didn't know about the hookup. 2) In doing the contract, we had to repeat the process twice because she did not know that AR is Arkansas and not Arizona. 3) Insisted on another telephone number to enter or could not finish the contract. I gave a bogus number and was able to proceed. 4) She did not take a picture of the existing damage on the trailer, which I did do for protection. 5) Was nice having her stand in the window of the store while I did all the work involved. 6) After doing an inspection of the trailer, I found no brake fluid in the cylinder, I did add before the trip. After I was done an older gentleman showed up from the store and took some pictures. While in route, on Route 840 in Arkansas, the rear drivers side tire blew out. I exited and went to a U-haul dealer. They had no equipment to fix, (I Understand) and handed me a pamphlet with a number to call. Did not even offer to call them for me, The service guy came and was fantastic, service I will not forget, Had me on the way in minutes. A shout out to him, Finally made it to destination, and was able to unhook trailer, took pictures and left. It would be in keeping with customer service, that I receive a phone call and some type of adjustment to the bill. Thank you Greg Valenti 804 299 0696
Greg ValentiVery friendly and efficient!
Kimberly FlemingOwner A J was a very professional dealer.
Marshall BaysCould not have been easier. Great service all around
Brian FordThe drop off location did not have a helper to move/unhook the trailer.
Karen AverettLady lied tried saying that the fuel wasn't on full when I showed her multiple times that it was . Tried charging me 30 extra dollars then tried charging me more miles then I actually went another 15$ extra . Do not use miller's market in mineral va
Jacob ClementsDo not automatically charge for two days as. I only request a day.
Troy DillardWhen I got in the van it had a terrible smell, and the floor in the back was dirty.
Lisa HerringI’m good
Willard BolyardOnly bad thing I can say about the trailer is that it’s sways like a kite tail other than that it was great
Robert CastagnaHard to tell its a U-Haul drop off but the steps on returning it was easy enough and the person working did come out to help.
Becky FrederickAbsolutely nothing. The staff at Millers Market were very helpful. We originally went to Off the Hook to pick up the UHaul we reserved online, the woman there was completely useless, I waited for her to finished with her nail container to provide help, at which time she didn’t, she just kept telling me to figure it out online. After about 30 mins of the app not working, we left and went to Miller’s.
Lorna HarperExcellent customer service.
Gary HarkinsHelpful at having everything ready to go.
Jim CrowleyAll good!
Debbie EiseleBetter service to the vehicle. Rough idling, possible exhaust leak. lowest Tie down board, drivers side rear, had a bolt pulled through it and could not use it as a tie down for fear of it breaking as it was bending away from the wall. They made note when I turned it in.
Richard Eaganallow extra time
Christine GerhardtAbsolutely great people at miller market being helpful and courteous
Christopher BennettSo drop off was not seen by UHaul. Drop off site could not find my info or contract number when dropping off
Pete BarryI’ve rented from this location before and they are always great!
Gustavo RissoWithout the help from staff I couldn't have completed my return. The App stopped working and wouldn't complete the process. Your original contact email should state what documents are required so you can prepare with proper documents. I pre-registered but it didn't ask for documents at that time. I have no passport or rental agreement. The app wasn't clear on being able to use two phone numbers as sources of verification.
Craig BaileyAll good.
Robert FellowsEverything was great
Steven BushThe lady at Millers Market was very friendly and super helpful. Would use this location again for sure.
Aaron RobinsonGood location. Thank You.
Joe FischerThe experience was horrible, from making the reservation to pickup to return. We use rental trucks frequently. Both recent Uhaul experiences have been terrible. We will be taking our business back to Penske, even though it is inconvenient.
kelly groomsStaff very pleasant to deal with, thank you
KAREN ALDENThe drop off location and the staff at the location were wonderful! They were helpful and very nice. My complaint is the reservation agent. The reservation was made over the phone. The rates online are not the rates when speaking over the phone. The person taking the reservation and NOT the accuracy!. I specifically asked for a location providing the zip code. The reservation agent selected a pick up spot was 37 miles away that I was not aware he did until I spoke with a manager. The person taking the reservation quoted the price with 60 miles included in the price. I was told any additional mile over 60 would be $1 per mile. I was able to speak with a manager and the pick up location corrected to where I originally requested. After dropping off the truck, I was charged $35 for additional miles. The rate included only 34 miles NOT 60 miles! I traveled 69 miles. The reservation agent lied to me! I will share my experience reserving a Uhaul with everyone! I would not trust any reservation agent at Uhaul!
Patricia DyeThe person handling the check-in / return process should be familiar with the accident report process.
Ron Spearmake your web site faster
William LawlorThey handled my return without a glitch. Will definitely use uhaul again. Well done!
Gary GrovesNo advice. Everything went very well.
TOM CARRIERThe ladies who helped me at Miller's Market were very nice. I had ordered 48 blankets and there were only 5 in the truck. There were no other blankets to give me. I was paying for moving help at $300 an hour and not having the blankets make the whole process slower and more problematic in regards to fragile stained glass and the like. I was also very frustrated by the online registration system and will never use it again. The driver said the truck handled well.
Michael BurnsVery quick and easy pick up. Informative staff and professional service. Will rent from them again if needed
William HarveyThey did not have the dolly or blankets that I ordered. That was a major drawback. I ended up taking a utility dolly that I then didn't use. Everything else was fine.
Eugene HubbardVery friendly and easy to work with.
Peter JenkinsNot sure, everything went well.
Tom CarrierSweep out the trailer, it had a lot of wood chips in it.
John BenvenutiMillers Market was so helpful to us in making sure our rental truck would be available and that was so important to us for our move day! Thank you Millers Market!!
Henry ParrishEncourage everyone to wipe down the vehicle after use. Truck was dusty and had to wipe down with wipes. Truck ran fine and A/C worked well. Will use this place again.
Shelly LongFriendly staff and did not have to wait as long as I have at other bigger locations.
NICOLAS BACA MARTINEZVery helpful
John MalixiCustomer service at pickup and drop off locations were fantastic. Friendly, efficient and helpful. Highly recommended. Thank YOU!
Patricia McGowanThey were professional and honest.
Jason WilliamsJust be sure the truck is clean for the next user. Second time this has happened. Great people. Convenient location. Easy pick up and drop off.
Juan SarmientoNothing
William BurtVery friendly and helpful
JOHN WOLSTROMER