Customer Reviews for Millers Building Supply
(U-Haul Neighborhood Dealer)

1,271 reviews

1819 E Monroe St   Goshen, IN 46528

(574) 312-7089

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
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Show All Hours

Services at this Location:

Contact Us

(574) 312-7089

1819 E Monroe St
Goshen, IN 46528

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
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Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christopher Hardy 
Rating:
3.0

Customer did not leave a comment.

Christian Rosas ramirez 
Rating:
5.0

Customer did not leave a comment.

CARMEN ROBINSON 
Rating:
5.0

Gas in the truck was very low when I picked it up wasn’t sure I would even make it to a gas station. First time ever getting a truck from U-Haul and the gas meter being so close to the E. Scary feeling

ILIANA GALAVIZ 
Rating:
5.0

Customer did not leave a comment.

Janet Owens 
Rating:
5.0

Great to know such a good trailer to haul my motorcycle at such a cheap price. Thank you.

Jeremy Carty 
Rating:
5.0

Customer did not leave a comment.

RICHARD RHUDE 
Rating:
5.0

Customer did not leave a comment.

Jessica Hackett 
Rating:
5.0

Customer did not leave a comment.

David Mercer 
Rating:
5.0

It was raining when I got there and the cashier took the time to help me out and unhook the trailer. From my experience I definitely would use them again. Towing a 4x8 with a Chevy Avalanche was smooth and easy.

paul tremblay 
Rating:
1.0

Customer did not leave a comment.

JEFF KING 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Naylor 
Rating:
3.0

Just dropped my key off because they are closed

AJ Allen 
Rating:
5.0

Linda Clark Rocks! Thanks for your service

douglas conley 
Rating:
5.0

Customer did not leave a comment.

Michelle Ford 
Rating:
5.0

Customer did not leave a comment.

Richard Blum 
Rating:
5.0

Customer did not leave a comment.

Laura Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jason Herrmann 
Rating:
5.0

Nothing

JOSEPH FRENCH 
Rating:
5.0

Best drop off location I’ve ever ised

Donovan Shetler 
Rating:
5.0

Customer did not leave a comment.

Mike Hughes 
Rating:
5.0

Customer did not leave a comment.

DIANE MILLER 
Rating:
5.0

Very polite and helpful gentleman at the counter.

Robert King 
Rating:
5.0

Customer did not leave a comment.

Carolyn Logue 
Rating:
4.0

Customer did not leave a comment.

David Mercer 
Rating:
5.0

Customer did not leave a comment.

DAVID RIVARD 
Rating:
5.0

Customer did not leave a comment.

Christopher Coffee 
Rating:
5.0

Customer did not leave a comment.

Dennis Rhoads 
Rating:
5.0

Customer did not leave a comment.

Ben Penrod 
Rating:
3.0

I was plagued by problems at the site during after-hours access including poor cellular service which negatively affected all aspects of the mobile app, including hanging during uploading of phots. The app refused to respond at first even after rebooting phone. Finally it started to work, but hung while uploading photos and then the photos disappeared alltogether, and had to be re-taken twice. If the location had a U-haul open wifi hotspot, that might have helped, but on only cellular network the experience was a nightmare for both pickup and dropoff.

MARK AUSTIN 
Rating:
5.0

Customer did not leave a comment.

Merrill Krabill 
Rating:
5.0

Everything went well.

Margie Morris 
Rating:
3.0

This location was fine -- plenty of space to leave the equipment. However, this was not the drop off location I requested when making my reservation. Instead of being in proximity to where I was moving, I had to go to this location farther away. One positive note: UHaul called me two days into my reservation assuming was dropping off the truck on day two. I had made a 3 day reservation initially but that somehow got changed back to a 2 day reservation. They UHaul representative was gracious and readily extended my reservation an additional day.

Peter Damaska 
Rating:
5.0

Customer did not leave a comment.

Mykola Husakov 
Rating:
5.0

I loved the ability to rent and return the van entirely on the app. What a great feature!!

Dan Liechty 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
5.0

Customer did not leave a comment.

Steve Bowman 
Rating:
4.0

My only concern was with the UHaul app that I used to "check in" when I returned the truck. The return process could have been explained better. The app asks for a picture of the odometer and fuel gauge, but the app only lets you take the picture "live" on the spot. I had a picture of odometer in my gallery but the app wouldn't let me upload it. This was a problem because by the time I knew I needed a picture, the truck was locked and the key turned in.

KEVIN WHITACRE 
Rating:
5.0

Customer did not leave a comment.

Lori Jump 
Rating:
5.0

Customer did not leave a comment.

Gerald Crawford 
Rating:
3.0

When I got in the uhaul truck their was only an eighth of a tank in it, and only lasted about 7 mins until my gas light turned on. When I got there it was $90 total that came out out of my bank account and then I got my reciept stating it was only $60 and I have yet got my reimbursement.

AARON HUFFMAN 
Rating:
5.0

Customer did not leave a comment.

Marcos Castillo 
Rating:
5.0

Customer did not leave a comment.

PEDRO ZAMORA 
Rating:
5.0

Customer did not leave a comment.

Bradley Weirich 
Rating:
5.0

Customer did not leave a comment.

Jimmy Christian 
Rating:
5.0

Customer did not leave a comment.

Zane Gillin 
Rating:
5.0

Greg was awsome!

Alex Liu 
Rating:
5.0

Customer did not leave a comment.

Billy Hesketh 
Rating:
5.0

Customer did not leave a comment.

DAVID COLT 
Rating:
5.0

The attentive, easy going, QUALITY EMPLOYEES at Millers Building Supply really made the experience like visiting friends.

Terry King 
Rating:
5.0

Everything was great quick friendly professional service.

Travis Walsh 
Rating:
5.0

Customer did not leave a comment.

Jessica Wileman 
Rating:
5.0

Customer did not leave a comment.

Chandarin Nhol 
Rating:
5.0

Customer did not leave a comment.

Jerry Bussberg 
Rating:
5.0

I originally went to the hively location in Elkhart and took over 45 minutes and I walked in an the smoking of cigarettes in the building made me sick I was gagging and gasping for air this is unacceptable from a business!!! They ran my card took my money then said they did it wrong I was like hell no walked out of the build and threw up all over from the smoke l… BUT this location on Monroe street Greg was absolutely clean and no questions got in an out in little time and off to do what I had to do!!! I would absolutely recommend only this Monroe st neighborhood pickup!!! Please star this location for further renters it was the best and everyone there was nice and respectful

Gidget Doss 
Rating:
5.0

Customer did not leave a comment.

Bobby Edwards 
Rating:
4.0

Customer did not leave a comment.

Gerald Cappert 
Rating:
5.0

Customer did not leave a comment.

STEFAN DEVON MILLER 
Rating:
5.0

Customer did not leave a comment.

Ronald Visser 
Rating:
5.0

Nothing...Both guys I talked with at Miller's Building Supply were great. Very friendly and knowledgeable. The process was easy and I was able to return the rental after hours through the app.

CAMERON MILLER 
Rating:
5.0

Don’t know what to suggest, everything went smoothly. Thanks

DEAN MILLER 
Rating:
5.0

Don't mess with my bank accounts. Make more trucks available in the Atlanta Area ,lots of local trucks available.

Curtis Fry 
Rating:
5.0

Customer did not leave a comment.

Miranda Blackburn 
Rating:
5.0

The outside of the trailer was filthy and I get it, its winter... But the inside was dirty too and our suitcases got dirty.. we washed the outside but it was too late in the game to do the inside.. 😒

Emily Hoover 
Rating:
5.0

I had originally scheduled my rental from a company that would be open when I picked it up. U-Haul switched me to Miller’s, which was not a problem, but it was going to be self pick up since they’re closed that day. I checked ahead of time and was told that I could pick it up anytime. but when I went two hours earlier than the original scheduled time, my option to pick up my truck was not available. I had to come back at my original scheduled time and then everything worked fine.

Kimberly Gallagher 
Rating:
3.0

Stop price gouging for 1 way rentals. Had I known it would cost as much as it did, I would have rented it as a local move and saved myself nearly $300.

ED WADE 
Rating:
5.0

Customer did not leave a comment.

TERRY MILLER 
Rating:
5.0

Customer did not leave a comment.

Debbie Kochersperger 
Rating:
5.0

Customer did not leave a comment.

Anthony Lamb 
Rating:
5.0

Customer did not leave a comment.

ZANE Gillin 
Rating:
4.0

Customer did not leave a comment.

Anthony Miller 
Rating:
2.0

Dirty, unfriendly.

barb hattery 
Rating:
5.0

Customer did not leave a comment.

Stephanie Eash 
Rating:
2.0

Train your employees better

Julie Blake 
Rating:
5.0

Customer did not leave a comment.

Scott Eisenhour 
Rating:
5.0

Customer did not leave a comment.

Doug Fields 
Rating:
5.0

Customer did not leave a comment.

WALKER FOUST 
Rating:
5.0

Knowledgeable,professional, and very helpful to customers who do no

Stephen Conyers 
Rating:
5.0

The location in Yuma where we picked this up needs to do better for their customers. He called me on Thursday and said the U-box was delivered and ready to be picked up. We set a time for Saturday at 11:30 for us to come get it. My husband got there at 11:30 and it wasn’t ready, or in a trailer yet. They told him to wait 30 minutes. He came back in an hour and it still wasn’t done. He walked out in the yard and found 2 guys sitting in a truck just chatting. They figured out who he was and came over and made up a bunch of excuses why the box hadn’t been loaded yet. After that it took ANOTHER 30 minutes. Please don’t call your customers until the u-box is READY to be picked up. Not impressed at all with this location, or the customer service.

Jeralyn Weaver 
Rating:
5.0

I did not look at the detail of a 4x7' trailer. I expected the inside, haulable dimensions to be 4' wide for my 42" deck on my lawn tractor. Obviously, I now know this is not the case. I upgraded to a 6x12, plenty of room for the task. I use a trailer every year or two to transport mower to service shop. I can't thank you enough for the service you provide.

Kim Stahly 
Rating:
5.0

Customer did not leave a comment.

Tyler Roebuck 
Rating:
3.0

Fix the website as a day planner schedule showing availability on an hour by hour availability basis for each individual truck to eliminate guessing availability on your current website and the very annoying automatic bait and switch to a unrequested truck that has the wrong transport characteristics required by the customer !!!

Cedric Sell 
Rating:
4.0

Customer did not leave a comment.

JEAN ALLER 
Rating:
5.0

Customer did not leave a comment.

David Muram 
Rating:
5.0

Greg was super helpful and friendly!

Alex Liu 
Rating:
5.0

Customer did not leave a comment.

John Clemons 
Rating:
5.0

Customer did not leave a comment.

David Mcilwain 
Rating:
5.0

Very pleased on how well they treat you.

Connie Bellman 
Rating:
5.0

I never received my email with my bill. I still would like that if someone could send it to me. Thank you!

Phyllis Miller 
Rating:
5.0

Customer did not leave a comment.

alden beasley 
Rating:
5.0

Improve your app for the drop off procedure. There was never any concrete indication that the return was complete. I didn't know if there was anything else I had to do. It was very nerve-wracking.

Brad Weirich Brad Weirich 
Rating:
5.0

Customer did not leave a comment.

Paul Adame 
Rating:
5.0

The staff there especially Greg was very nice and helpful!

Alex Liu 
Rating:
5.0

Very nice and professional people.

Alex Liu 
Rating:
5.0

Best Uhaul experience I've had.

Richard Wiley 
Rating:
5.0

Customer did not leave a comment.

Troy Messer 
Rating:
5.0

Customer did not leave a comment.

Donald Garber 
Rating:
5.0

Customer did not leave a comment.

Bradley Weirich 
Rating:
5.0

Customer did not leave a comment.

John Jinright 
Rating:
5.0

Customer did not leave a comment.

Eric Lantz 
No reviews have been submitted for this location.

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