Customer Reviews for Millers Building Supply
(U-Haul Neighborhood Dealer)

1,269 reviews

1819 E Monroe St   Goshen, IN 46528

(574) 312-7089

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
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Show All Hours

Services at this Location:

Contact Us

(574) 312-7089

1819 E Monroe St
Goshen, IN 46528

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
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Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CARMEN R. 
Rating:
5.0

Gas in the truck was very low when I picked it up wasn't sure I would even make it to a gas station. First time ever getting a truck from U-Haul and the gas meter being so close to the E. Scary feeling

ILIANA G. 
Rating:
5.0

Customer did not leave a comment.

Janet O. 
Rating:
5.0

Great to know such a good trailer to haul my motorcycle at such a cheap price. Thank you.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

It was raining when I got there and the cashier took the time to help me out and unhook the trailer. From my experience I definitely would use them again. Towing a 4x8 with a Chevy Avalanche was smooth and easy.

paul T. 
Rating:
1.0

Customer did not leave a comment.

JEFF K. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey N. 
Rating:
3.0

Just dropped my key off because they are closed

AJ A. 
Rating:
5.0

Linda Clark Rocks! Thanks for your service

douglas C. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Nothing

JOSEPH F. 
Rating:
5.0

Best drop off location I've ever ised

Donovan S. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
Rating:
5.0

Very polite and helpful gentleman at the counter.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Carolyn L. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Ben P. 
Rating:
3.0

I was plagued by problems at the site during after-hours access including poor cellular service which negatively affected all aspects of the mobile app, including hanging during uploading of phots. The app refused to respond at first even after rebooting phone. Finally it started to work, but hung while uploading photos and then the photos disappeared alltogether, and had to be re-taken twice. If the location had a U-haul open wifi hotspot, that might have helped, but on only cellular network the experience was a nightmare for both pickup and dropoff.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Merrill K. 
Rating:
5.0

Everything went well.

Margie M. 
Rating:
3.0

This location was fine -- plenty of space to leave the equipment. However, this was not the drop off location I requested when making my reservation. Instead of being in proximity to where I was moving, I had to go to this location farther away. One positive note: UHaul called me two days into my reservation assuming was dropping off the truck on day two. I had made a 3 day reservation initially but that somehow got changed back to a 2 day reservation. They UHaul representative was gracious and readily extended my reservation an additional day.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Mykola H. 
Rating:
5.0

I loved the ability to rent and return the van entirely on the app. What a great feature!!

Dan L. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

My only concern was with the UHaul app that I used to "check in" when I returned the truck. The return process could have been explained better. The app asks for a picture of the odometer and fuel gauge, but the app only lets you take the picture "live" on the spot. I had a picture of odometer in my gallery but the app wouldn't let me upload it. This was a problem because by the time I knew I needed a picture, the truck was locked and the key turned in.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
3.0

When I got in the uhaul truck their was only an eighth of a tank in it, and only lasted about 7 mins until my gas light turned on. When I got there it was $90 total that came out out of my bank account and then I got my reciept stating it was only $60 and I have yet got my reimbursement.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

Marcos C. 
Rating:
5.0

Customer did not leave a comment.

PEDRO Z. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Zane G. 
Rating:
5.0

Greg was awsome!

Alex L. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

The attentive, easy going, QUALITY EMPLOYEES at Millers Building Supply really made the experience like visiting friends.

Terry K. 
Rating:
5.0

Everything was great quick friendly professional service.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Chandarin N. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

I originally went to the hively location in Elkhart and took over 45 minutes and I walked in an the smoking of cigarettes in the building made me sick I was gagging and gasping for air this is unacceptable from a business!!! They ran my card took my money then said they did it wrong I was like hell no walked out of the build and threw up all over from the smoke l… BUT this location on Monroe street Greg was absolutely clean and no questions got in an out in little time and off to do what I had to do!!! I would absolutely recommend only this Monroe st neighborhood pickup!!! Please star this location for further renters it was the best and everyone there was nice and respectful

Gidget D. 
Rating:
5.0

Customer did not leave a comment.

Bobby E. 
Rating:
4.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

STEFAN DEVON M. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Nothing...Both guys I talked with at Miller's Building Supply were great. Very friendly and knowledgeable. The process was easy and I was able to return the rental after hours through the app.

CAMERON M. 
Rating:
5.0

Don't know what to suggest, everything went smoothly. Thanks

DEAN M. 
Rating:
5.0

Don't mess with my bank accounts. Make more trucks available in the Atlanta Area ,lots of local trucks available.

Curtis F. 
Rating:
5.0

Customer did not leave a comment.

Miranda B. 
Rating:
5.0

The outside of the trailer was filthy and I get it, its winter... But the inside was dirty too and our suitcases got dirty.. we washed the outside but it was too late in the game to do the inside.. 😒

Emily H. 
Rating:
5.0

I had originally scheduled my rental from a company that would be open when I picked it up. U-Haul switched me to Miller's, which was not a problem, but it was going to be self pick up since they're closed that day. I checked ahead of time and was told that I could pick it up anytime. but when I went two hours earlier than the original scheduled time, my option to pick up my truck was not available. I had to come back at my original scheduled time and then everything worked fine.

Kimberly G. 
Rating:
3.0

Stop price gouging for 1 way rentals. Had I known it would cost as much as it did, I would have rented it as a local move and saved myself nearly $300.

ED W. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

ZANE G. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
2.0

Dirty, unfriendly.

barb H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie E. 
Rating:
2.0

Train your employees better

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Doug F. 
Rating:
5.0

Customer did not leave a comment.

WALKER F. 
Rating:
5.0

Knowledgeable,professional, and very helpful to customers who do no

Stephen C. 
Rating:
5.0

The location in Yuma where we picked this up needs to do better for their customers. He called me on Thursday and said the U-box was delivered and ready to be picked up. We set a time for Saturday at 11:30 for us to come get it. My husband got there at 11:30 and it wasn't ready, or in a trailer yet. They told him to wait 30 minutes. He came back in an hour and it still wasn't done. He walked out in the yard and found 2 guys sitting in a truck just chatting. They figured out who he was and came over and made up a bunch of excuses why the box hadn't been loaded yet. After that it took ANOTHER 30 minutes. Please don't call your customers until the u-box is READY to be picked up. Not impressed at all with this location, or the customer service.

Jeralyn W. 
Rating:
5.0

I did not look at the detail of a 4x7' trailer. I expected the inside, haulable dimensions to be 4' wide for my 42" deck on my lawn tractor. Obviously, I now know this is not the case. I upgraded to a 6x12, plenty of room for the task. I use a trailer every year or two to transport mower to service shop. I can't thank you enough for the service you provide.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
3.0

Fix the website as a day planner schedule showing availability on an hour by hour availability basis for each individual truck to eliminate guessing availability on your current website and the very annoying automatic bait and switch to a unrequested truck that has the wrong transport characteristics required by the customer !!!

Cedric S. 
Rating:
4.0

Customer did not leave a comment.

JEAN A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Greg was super helpful and friendly!

Alex L. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very pleased on how well they treat you.

Connie B. 
Rating:
5.0

I never received my email with my bill. I still would like that if someone could send it to me. Thank you!

Phyllis M. 
Rating:
5.0

Customer did not leave a comment.

alden B. 
Rating:
5.0

Improve your app for the drop off procedure. There was never any concrete indication that the return was complete. I didn't know if there was anything else I had to do. It was very nerve-wracking.

Brad Weirich B. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

The staff there especially Greg was very nice and helpful!

Alex L. 
Rating:
5.0

Very nice and professional people.

Alex L. 
Rating:
5.0

Best Uhaul experience I've had.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Christian T. 
Rating:
4.0

Would not work with us about returning equipment. Was very dry and wanting us to pay more to return. Had to contact customer service for support.

william T. 
No reviews have been submitted for this location.

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