Comentarios del cliente para Millers Auto Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Millers Auto Center

Grado total:

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Marie S.
Grado:

The running lights on the trailer did not work and someone came out and checked them and ended up saying there was something wrong and advised I had to return it and pick up another one from a further location the next day. We had it packed and had to unpack it and go get the other trailer the next day and pack again. We had to be out of our apartment that night as our lease was up and we were moving to Florida. However, we had to stay in a hotel since the trailer had to be returned the next day and pick up the new one. We were also told we would be reimbursed for the hotel, which we were not. I was also told we would get the new trailer at a heavy discount plus additional days. However, the date was never changed to the next day when we picked up the second trailer and we were charged full price plus the cost of additional days as there were none added and then we were charged for additional days because the computer was down when we dropped it off and they couldn't log it in the system. Therefore the dates showed we had the trailer from 3/21-3/27, when we actually the trailer 3/22-3/26. Then when we reached our Florida destination and unpacked the trailer there were several boxes that were completely soaking wet as the trailer apparently has a leak being that it rained the majority of the drive from VA to FL. So there were numerous belongings that had to be thrown away due to water damage, including a TV. When I dropped the trailer off the rep advised he is not connected to Uhaul and we needed to address these concerns with someone via phone. Myself and my husband have both called with either no answer or no returned calls. We are very upset to say the least. With everything going on in the world with the stress of the virus and then the stress of a move in general, not to mention moving to another state and then to have had such a bad experience with Uhaul just made things worse. What a nightmare...

ALAN F.
Grado:

Location had no record of my reservations even after I received a phone call, email, and text message the day prior stating that the reservation was confirmed. I had to rent as a walk in.

Lee S.
Grado:

Truck had no heat, and was overcharged. No reply to attempts to resolve billing, would not go back nor recommend them.

Patricia B.
Grado:

Excellent customer service

Jesse P.
Grado:

N/A

Scott P.
Grado:

El cliente no dejó un comentario.

Daniel L.
Grado:

Truck was available at the time I needed it and was spotless. The paper work went smoothly and the staff was most cordial

Pete W.
Grado:

The folks at Miller's are the most professional U-Haul Dealership that I have ever used. If you need a truck or trailer whether it be for local or long distance Miller's Auto Center is the place to go!

DON L.
Grado:

El cliente no dejó un comentario.

ERLE R.
Grado:

Great Service & very friendly.

Mary E.
Grado:

Thanks Miller’s. You were all so helpful!

Joseph P.
Grado:

El cliente no dejó un comentario.

Mark S.
Grado:

El cliente no dejó un comentario.

Roy T.
Grado:

El cliente no dejó un comentario.

Mario V.
Grado:

None

Michael N.
Grado:

El cliente no dejó un comentario.

Lin G.
Grado:

El cliente no dejó un comentario.

Robert V.
Grado:

Staff was friendly, prompt, and courteous.

Donna S.
Grado:

Very polite . Driving out of town and trying to figure out we’re drop off was going to be had to be done by phone at toll free number. This experience was a pain in neck as the toll free lady was rude.

Yuan L.
Grado:

El cliente no dejó un comentario.

Gerald R.
Grado:

Nothing. This location is asesome!

Dan J.
Grado:

Love the online booking and pickup!

Nilang P.
Grado:

El cliente no dejó un comentario.

Bonita K.
Grado:

El cliente no dejó un comentario.

Jonathan G.
Grado:

El cliente no dejó un comentario.

Steve M.
Grado:

El cliente no dejó un comentario.

George C.
Grado:

El cliente no dejó un comentario.

Tim P.
Grado:

All Good!

joe V.
Grado:

Very friendly service. Mr Miller is a great guy

Scott H.
Grado:

This review had nothing to do with the store location. I reserved my truck 30 days in advance. Unfortunately you could not provide me a truck on time and delayed me for 24hrs only to not have my truck available the next day when your company finally found a truck it 50 miles away. I will never book another truck from your company and will never recommend your service to anyone else. You are totally disorganized and out of touch with your customers needs.

Jacob J.
Grado:

UHaul should update their website with the correct closing hours and prevent customers from reserving a truck if the location will be closed. The hours listed on the website for the location I went to for the day I picked up the truck were not correct. The location was closed when I arrived, but Mr. Miller very kindly agreed to go ahead and process the rental anyway since I needed the truck. Thank you!

WALTER F.
Grado:

ok as it stand.

Charles G.
Grado:

El cliente no dejó un comentario.

albert S.
Grado:

thank you Miller's for a great rental experience. The pick up was fast and efficient and dropping off was just as smooth.

Ginger J.
Grado:

Mr. Miller, the owner is AWESOME!!! I wouldn’t rent a vehicle from anyone else!!! I sure am glad that his business is close by.

Hope T.
Grado:

El cliente no dejó un comentario.

Pete W.
Grado:

Miller's Auto Center is my go-to for U-haul needs. Mr. Miller and his team of associates are friendly, professional and always responsive to questions. I highly recommend Miller Auto Center for your U-haul needs. Sincerely, PETE WALMSLEY

steve J.
Grado:

None good service.

David S.
Grado:

El cliente no dejó un comentario.

Michael H.
Grado:

Perfect service!

MARY T.
Grado:

El cliente no dejó un comentario.

Nancy L.
Grado:

Nothing

Joshua R.
Grado:

Drop off location was not as clear as preferred but easy to navigate.

Ana M.
Grado:

So convenient and efficient. In person was even faster than checking in on my phone. They were friendly, knowledgeable, easy going and efficient. Thank you for a great rental experience.

Bryan E.
Grado:

El cliente no dejó un comentario.

Barbara A.
Grado:

El cliente no dejó un comentario.

Zachary V.
Grado:

Rented one from grease monkey down the road two weeks ago and spent $60 less

Anthony M.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

Everyone at Miller's was friendly, courteous, and professional. Their customer service was excellent!

David B.
Grado:

100% positive experience

Lisa F.
Grado:

Small auto shop, one person in office. She was experienced and qualified but stressed. Took me to truck and left me for own self inspection-had to go wait on another customer. On a previous rental at another location, more hands on and staff inspected truck first.

Candace K.
Grado:

This was not the facility I wanted to get my rented vehicle was reassigned Friday morning. Waited for service as computer was tied up due to another customer’s issues. The return of vehicle I was absolutely ridiculous...it took close to an hour for site to establish location. I have rented many times from UHaul and never had this much hassle as today.

Arthur D.
Grado:

The staff was very friendly and efficient.

Annie L.
Grado:

your online site SUCKS and does not do what you say it will. Your phone based customer service SUCKS. I don't know how you all stay in business. The local people are great, but the corporate level of service IS HORRIBLE AND COULDN'T BE ANY WORSE.

John O.
Grado:

Excellent service - no suggestions

Tabitha K.
Grado:

Drop off area around back was dark and not lit, so it made getting pictures to submit very difficult. Didn’t feel safe, but thankfully I had a friend with me to feel a little safer. Drop off process wasn’t quite as easy, as the pickup/online reservation.

Daren F.
Grado:

El cliente no dejó un comentario.

Jeffrey S.
Grado:

El cliente no dejó un comentario.

Daniel C.
Grado:

Nicest people I have had the pleasure to deal with best around!!!

Karen H.
Grado:

The people are very nice. We rented at the last minute and they worked to accommodate us. I would definitely rent here again.

Daniel C.
Grado:

Have someone capable of hooking up trailers and explaining how they are used. Also when a truck and trailer are rented you should make a huge effort to have both available at the same location at best within a few miles

Martin W.
Grado:

El cliente no dejó un comentario.

Anita P.
Grado:

El cliente no dejó un comentario.

Robert O.
Grado:

El cliente no dejó un comentario.

Eric T.
Grado:

The visit was great. I have rented from this location numerous times

Chris B.
Grado:

Great experience and super friendly people. They were very helpful connecting the trailer I rented and even more so upon my return. Keep up the great work!

Pearl H.
Grado:

The location in Midlothian went above and beyond to ensure that I was satisfied. Had to come back to this location after leaving the location I chose to drop it off at. The uhaul on Mechanicsville turnpike is unprofessional and the man working the front dest gives your company a bad name. Horrible customer service.

julia M.
Grado:

El cliente no dejó un comentario.

Fred B.
Grado:

There was a comment in the paperwork that stated the vehicle had a water leak to the cargo area and that I was notified and agree. I did not know about this until after I returned the vehicle.

Patrick B.
Grado:

RUDE DISRESPECTFUL THREATENING I WOULD NEVER RECOMMEND ANYONE USE THIS LOCATION

Thomas K.
Grado:

Randy Miller and his team are excellent as always!!!

Marvin B.
Grado:

El cliente no dejó un comentario.

eugene A.
Grado:

I spent many hours. trying to get the right equipment at a nearby location. I finally found Millers Auto Service and was treated royally. E. C. Autry

Henry M.
Grado:

Service was excellent. Truck was ready at appointed time, attendants were friendly, efficient, and courteous. Would definitely recommend.

James W.
Grado:

El cliente no dejó un comentario.

JOSEPH S.
Grado:

Customer service is awesome.

Brian C.
Grado:

El cliente no dejó un comentario.

William S.
Grado:

Great experience

Karen G.
Grado:

El cliente no dejó un comentario.

Tim W.
Grado:

Very friendly and quick service. Highly recommend!!

Michael P.
Grado:

They were missing trucks, and it seemed as the store was very frustrated with the uhaul management. Multiple customers were sent out to other locations to find a truck for their reservation. Luckily, my truck was there and ready to go.

Mike S.
Grado:

No one was there but the self drop-off website was easy to use and straight forward. I really appreciate not having to wait until Monday to drop off the trailer

James L.
Grado:

Outstanding service!

Herman D.
Grado:

No improvements needed for the owner and staff - very polite and helpful. The only problem occurred when I checked the vehicle out, the UHaul computer system was down, so they couldn't print out anything. But they worked around the problem and got me on my way after a short delay. When I brought the vehicle back, the system was up and I was checked out in less than 5 minutes.

NICOLA D.
Grado:

The original pick up location on Anderson Highway in Powhatan, VA was absolutely terrible. The people were not helpful at all and I ended up needing to pick up at a different location.

David B.
Grado:

El cliente no dejó un comentario.

B. Ellen J.
Grado:

Need to clean inside of windshield better. Was obvious smears when driving into the sun. Otherwise we’ll maintained truck.

Thomas M.
Grado:

El cliente no dejó un comentario.

Allen H.
Grado:

El cliente no dejó un comentario.

Greg H.
Grado:

Nothing. Everything was great!

Charles G.
Grado:

El cliente no dejó un comentario.

john D.
Grado:

Everything was great

KEN J.
Grado:

We had a very good experience at Miller's Auto Center. The service was good, efficient and pleasant. Ken Johnston

Nerio N.
Grado:

El cliente no dejó un comentario.

Gregory S.
Grado:

El cliente no dejó un comentario.

Priscilla J.
Grado:

El cliente no dejó un comentario.

Sarah S.
Grado:

El cliente no dejó un comentario.

Nyx K.
Grado:

El cliente no dejó un comentario.

Karen C.
Grado:

We had a very easy and enjoyable experience getting our trailer! The staff were very nice and really seem enjoy their customers.

Dan S.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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