Customer Reviews for Millers Auto Center
(U-Haul Neighborhood Dealer)

1,676 reviews

11702 Midlothian Trnpk   Midlothian, VA 23113
(Beside Landrover dealership)

(804) 893-8088

Office Hours

  • Mon: 9 am–12 pm
  • Tue-Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 7/13/2024: Closed

Services at this Location:

Contact Us

(804) 893-8088

11702 Midlothian Trnpk
Midlothian, VA 23113
(Beside Landrover dealership)

Services at this Location:

Office Hours

  • Mon: 9 am–12 pm
  • Tue-Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 7/13/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I'm very pleased with the service I received. Randy was friendly and very professional. The only think I noticed that the moving blankets were full of stains. Everything else was great. Thanks,

Wajih S 
Rating:
4.0

Please make sure to check all vehicles as there was a dolly in ours and we didn't order one

SARAHRENEE M 
Rating:
5.0

The staff was extremely helpful throughout the process and I would highly recommend them to anyone!

Ben O 
Rating:
5.0

The very best experience.

alison k 
Rating:
5.0

I love renting from Millers Auto Center. The owner is super friendly and personable. Unfortunately for my most recent rental, the air conditioner did not work and it was a hot Virginia summer day. Otherwise, very positive experience.

Michael M 
Rating:
5.0

Front desk staff at Miller’s was amazing!

Joshua M 
Rating:
3.0

Somehow they had the wrong contact information and they were supposed to give me 24/7 access so I could pick up the truck earlier and it never happened. Was a bit frustrating because I already had movers at my house and had to wait to get the truck.

Julie E 
Rating:
4.0

Brand new van and the air conditioner did not work! I drove the van for 5 hours in 100-degree weather and it was most unpleasant!

DAVID P 
Rating:
5.0

Customer did not leave a comment.

RAFAEL F 
Rating:
5.0

I love the Miller Auto Center. The individual I have dealt with on multiple occasions is always friendly and professional. My time in the office is always brief. It never takes more than ten minutes to be on my way. Great location!

Michael M 
Rating:
5.0

Customer did not leave a comment.

Caleb S 
Rating:
4.0

Would like for the checkout to be a quicker process at this location……..

RICHARD B 
Rating:
5.0

Mr Miller is a very decent man and it’s a pleasure to do business with him. The equipment is uniformly clean and well maintained.

Michael K 
Rating:
5.0

Parking lot was big enough so I was able to pull in and not block any entrances/exits.

Thomas S 
Rating:
3.0

Thank you for accepting the equipment at the agreed upon drop off location.

Carrie A 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

I did have trouble connecting with the link to upload my license but everything else was quick and easy. Manager was a great help and very friendly too!

Scott M 
Rating:
5.0

Customer did not leave a comment.

RICHARD N 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
4.0

Customer did not leave a comment.

Boyd A 
Rating:
5.0

Customer did not leave a comment.

Samuel A 
Rating:
5.0

Thanks

Richard S 
Rating:
1.0

Make sure you have enough workers during peak rental times. Tell your workers to completely help you before going to the next customer. Communicate with your customers before the day before pickup that their pickup location has changed to assure this will work. Lastly, make sure every inch of your truck/van works properly.

Deborah H 
Rating:
5.0

Customer did not leave a comment.

Timothy C 
Rating:
2.0

The truck was not full when I picked it up. I returned with more gas than picked up and they are trying to charge me a fuel fee. I will be disputing with my bank. I have the fuel receipt. I drove less than 15 miles.

Robin M 
Rating:
5.0

Best experience I’ve ever had with Uhaul - from A to Z!

Valerie D 
Rating:
4.0

Customer did not leave a comment.

Kimberly J 
Rating:
5.0

Customer did not leave a comment.

Colleen B 
Rating:
4.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Eleanor T 
Rating:
5.0

Customer did not leave a comment.

Kevin A 
Rating:
5.0

It was being used for a community service project for the VA Hospital in Richmond Va. I'm a retired veteran (82) years old and wonder if ya"ll have any special deals for veterans/one day users as I'm donating 4000 clumps of Daylilies for their grounds beautification and only use your trailer occasionally for transporting the plants from Midlothian Virginia 12 miles to the Center and only on Sat/Sunday for one day's use? regards

Don B 
Rating:
5.0

We did a 24 hour drop off / return. The instructions were fairly clear and it seemed to go well.

Nathan S 
Rating:
5.0

Nothing..keep up the Great work!!

Deshawn S 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
3.0

Customer did not leave a comment.

Michael A 
Rating:
3.0

Hours of operation are not advertised very well and they close at 2:00 most afternoons. Had to make 2 trips to return the truck.

David A 
Rating:
4.0

Customer did not leave a comment.

Sufyan A 
Rating:
5.0

Customer did not leave a comment.

Randell M 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
3.0

Due to technical difficulties, we were sent to a different location, then back here. Couldn’t find reservation, had to speak to several agents. Finally got truck over 2 hours later, then it got a flat tire! Very disappointing experience. Really made moving day difficult! And we weren’t reimbursed at all for the inconvenience

Bryan R 
Rating:
5.0

Nothing

Sharon B 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Patrick K 
Rating:
5.0

Customer did not leave a comment.

Joseph R 
Rating:
5.0

Mr Miller is a awesome gentleman.

Robert M 
Rating:
5.0

Millers Uhaul is the best. Mr Miller and his wife work hard to help you find the right equipment for the job.

David R 
Rating:
5.0

Everything was excellent, the people helped me a lot, and they was very kind

RAFAELALEXANDER F 
Rating:
5.0

Customer did not leave a comment.

Terrance B 
Rating:
5.0

Customer did not leave a comment.

Mitchell P 
Rating:
5.0

Customer did not leave a comment.

tim w 
Rating:
3.0

The lot had no lightning at all. I picked up the truck in the dark, and it was very difficult to locate the truck number. Most of the trucks were backed into spaces, so the ID numbers were not visible, as they were backed up basically into tres and brush.

ALLYSON F 
Rating:
5.0

Customer did not leave a comment.

DAVIDSCOTT F 
Rating:
5.0

Customer did not leave a comment.

Earl M 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
4.0

Was able to pick the trailer up early. Minimal wait upon arrival. Plan to use this location again.

Wendell D 
Rating:
4.0

Using the App for drop off worked well

James S 
Rating:
3.0

Personnel was very helpful as much as they could be but again, your on line app process is NOT easy. She was even having problems on her phone assisting me.

Kim A 
Rating:
5.0

A pleasant experience. I will most definitely use this service again, specifically because of the people at this location.

VICTOR R 
Rating:
5.0

There seems to be a change in that you can’t drop off at just any U-Haul location . I dropped off at Millers Auto as I have before to find out now that I cannot for convenience. After multiple calls U-Haul did authorize the drop there. The app didn’t make it easier , I needed to talk to a person . In the end it was all taken care of and I will drive a lot further out of my way to avoid future issues with the drop off even though there are multiple dealers near me with U-Haul rentals.

stephen p 
Rating:
5.0

Please make sure the gas use is accurate. I only put 23 miles on the van but had to enter 3.5 gallons of gas to make it full.

Christin W 
Rating:
5.0

Truck was immaculate outside and inside! All lights, accessories, etc. functioned fine and the unit drove smoothly at all speeds on a 700-mile trip. Excellent rental experience!

RICHARD M 
Rating:
5.0

Great place to rent from!!

Brian S 
Rating:
1.0

Customer did not leave a comment.

Thab P 
Rating:
5.0

Treated me with excellent care even after having an issue returning the truck on time. Definitely recommend and will use this location if I need a U-Haul again.

Margaret M 
Rating:
4.0

Customer did not leave a comment.

Gerald K 
Rating:
5.0

I cannot speak highly enough about my experience with Randy Miller and his wife at Miller's Auto Center in Midlothian, Virginia. Most definitely, if I have to rent a truck in Chesterfield County, I will make sure I choose to pick up / drop off at Miller's Auto Center. Randy talked with me before I made the rental (from New York) and told me how to request an alternate return location. And, then, he and his wife spent over 30 minutes on the phone with the U-Haul corporate traffic department to get them to allow me to return the truck at the location that I should have been able to request online (bad mark for your interface there, U-Haul) without being charged extra for that "privilege" (another bad mark there, U-Haul). Please make some improvements to the online interface to make it easier for customers to rent and return vehicles.

Robert P 
Rating:
5.0

Customer did not leave a comment.

Shavis C 
Rating:
5.0

Thanks so much for your kind and good help! Next time I need a truck, I’ll be back.

Donna D 
Rating:
5.0

Great guy to do business with-go Steelers!

helene m 
Rating:
5.0

Customer did not leave a comment.

Sylvia B 
Rating:
5.0

Everyone was very Friendly and Nice

Carolyn N 
Rating:
5.0

these guys are awesome. I have used them several times and they are just great every time.

Steve S 
Rating:
5.0

Wonderful staff!! Thanks!!

Alan P 
Rating:
1.0

Customer did not leave a comment.

joeseph r 
Rating:
4.0

Get more Uhaul locations that provide the level of customer service that this one provided me with top-notch.

RONOTTA K 
Rating:
5.0

Excellent mobile process. Very easy to use.

Michael K 
Rating:
5.0

Very friendly and helpful. Checking and out was very quick.

Henry D 
Rating:
5.0

Thank You For The Great Customer Service

Ingrid C 
Rating:
5.0

Great convenient location, friendly service! Definitely recommend!

Barry D 
Rating:
5.0

Customer did not leave a comment.

Craig H 
Rating:
5.0

No improvement needed. RANDY MILLER IS One awesome Dude!

Carolyn N 
Rating:
5.0

The vehicle was old, had 135,000 miles on odometer, front end wobbled terribly above 45 mph, and bounced across the road requiring constant concentration driving it. The driver’s seat was partially held together by duct tape! It was split wide open in several places. It was very uncomfortable, to say the least . This truck should never have been rented.

Paul S 
Rating:
4.0

Fix AC in the truck

Stephen E 
Rating:
5.0

The MILLER'S are GREAT people to work with. Love them

JOHN P 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Mr. Miller was helpful and very personable. We will utilize his U-Haul location in the future

ANITAYVETTE P 
Rating:
4.0

Customer did not leave a comment.

Casey B 
Rating:
5.0

Other than being told someone would be there at 8am, which they were not, I had a great experience. The operator who told me it would be open did not know the location's operating hours so not the location's fault. The folks there were so nice, it would be hard to be upset with the situation.

JOSEPH B 
Rating:
5.0

Customer did not leave a comment.

Cheryl F 
Rating:
4.0

Customer did not leave a comment.

Teresa B 
Rating:
5.0

Customer did not leave a comment.

Cliff B 
Rating:
5.0

When I started to take pictures to prove the cleanup process was done it. It was not uploading photos and kicked me off. But it was been clean.

paul g 
Rating:
5.0

Customer did not leave a comment.

kenny g 
Rating:
4.0

The staff at this location were very nice, friendly, and helpful, and the service was great. The vehicle was in good condition upon receipt.

Kandra N 
Rating:
5.0

All good

Lynden W 
Rating:
5.0

Unfortunately the AC was not working properly and the vents were not blowing. I wasn't traveling far but the next customer will be hot in there. Other than that everyone I dealt with was Awesome especially the owner of Millers!

David L 
Rating:
3.0

The truck i reserved was not available. No one called, emailed or texted that truck was unavailable. I arrived on time for my reservation and was basically told 'sorry, nothing I can do.' I asked about the two trucks outside and was told those are for customers. I said i was a customer, too. Unfortunately I had to get ugly to get the truck. But when you get awful customer service then I become an awful customer. I finally got a truck, but I had to speak to someone over the phone for some reason and had to answer all the questions I had already answered when I originally reserved the truck. Truck had some minor trash in back and the check engine light stayed on the entire time. The engine revved everytime I applied the brakes. But it was a truck and I got my move done.

Tracey M 
Rating:
5.0

they do a great job

Steve S 
Rating:
4.0

Customer did not leave a comment.

Brett H 
No reviews have been submitted for this location.

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