The van i rented had a filthy cab.also the steering wheel alignment was 40 degrees off! The transmision clunked hard I understand local trucks are the old ones but they still need to be in good shape. Also the online app to pick up the truck worked great and was very convenientsimon F.
Customer Reviews for Millenium Glass
(Distribuidor de U-Haul del vecindario)
Wenatchee, WA 98801
(Corner of 5th and Wenatchee Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 4:30 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck share pick up is a complete nightmare. It took over an hour to get through all the hoops and get approved.Devon C.
El cliente no dejó un comentario.Brad S.
El cliente no dejó un comentario.Kenneth H.
Thank YouPAUL S.
El cliente no dejó un comentario.GERALD LEE P.
Very friendly staff!Catherine H.
Don't add non applicable charges.JANET L.
El cliente no dejó un comentario.Susan S.
Elana and Mikaela are great. Would've been nice to have the exterior washed. Inside was clean. Unit was almost new so ran and drove excellent. Graciassteve P.
There was nothing wrong with the location or the truck. The self check in online....HORRIBLE! Takes forever to get through. I was there to pick up my truck again 8 like j had reserved...took 45 minutes to get through everything and be able to leave. Called and asked about and extension for things on your end taking so long and was told "maybe. You'll have to call back about that" Very unimpressed with trying to do everything online. Made things 10x worse on what already was a stressful day of moving.Ellen F.
El cliente no dejó un comentario.TERRI ANN T.
El cliente no dejó un comentario.Suzanne D.
They forgot to put the key in the lockbox. Unable to pick up the truck.Cheryl M.
I was very disappointed with your company regarding the change in location for pick up. Originally I had reserved a one way U Haul from Ellensburg, WA to Portland,, OR. I made this reservation 1-2 months ahead of time before flying down from Alaska to help my daughter move.. The day before we were to leave Ellensburg, I received a call to notify me that I would need to drive to Wenatchee (75 miles away) to pick up the rental. So picking up the vehicle and taking it back to Ellensburg took 3 hours. I will not be using your company in the future and will not recommend it to others. Not only was this situation extremely inconvenient, it also added additional stress and cost to the moving experience. I find it extremely inconsiderate to give less than 24 hours notice for such a huge change to the original reservation..Theresa S.
El cliente no dejó un comentario.DOUGLAS S.
El cliente no dejó un comentario.Eliska A.
The app is not very intuitive. This isn't rocket science. You shouldn't have to hunt for what button to press to log in, get your key, etc. I found the website clunky. My dad couldn't figure it out and was going to drive 20 Miles to a store that was open on Sunday. It took me 20 minutes to figure out the app and I work in tech!BENJAMIN P.
El cliente no dejó un comentario.Philip H.
Getting in to drop off the U-Haul was tricky, a sign pointing out the alley would have helpedColton D.
El cliente no dejó un comentario.Rebecca W.
El cliente no dejó un comentario.Smokey S.
Not about the location but the truck. WHO DESIRES A UHAUL THAT LACKS A RAMP TO WALK BOXES AND FURNITURE INTO THE TRUCK ON? Please push the person who thought that was a good design idea off a roof. Twice.Sean D.
The worst experience I've had. I'll never use them again. Sat in the parking lot for an hour tying to call uhaul and even the location to pick up.Nicholas N.
El cliente no dejó un comentario.kenneth H.
El cliente no dejó un comentario.Chris W.
El cliente no dejó un comentario.Rebecca W.
Keep up the good work.sandra S.
Request people working inside small office wear masks!Jean S.
El cliente no dejó un comentario.Tom C.
El cliente no dejó un comentario.Crystal S.
El cliente no dejó un comentario.Calvin M.
El cliente no dejó un comentario.Robb S.
El cliente no dejó un comentario.Tawnee S.
El cliente no dejó un comentario.Rhonda J.
The rental process with the app was super easy to use. Will do it again.Spencer T.
El cliente no dejó un comentario.Ruben M.
The location had not completed the scheduling to allow me to pick up the truck with the phone app. I sat in the parking lot for two hours and called U-Haul three times before the truck (which had been pre-paid) was released. When I got in the truck, I saw that it had over 420 more miles on it than was reported. I took a picture of the dash and sent called U-Haul again, then emailed the photo to a representative before driving the truck off of the lot. Later, I was charged for $162 for 407 extra miles that were not my miles.Susan D.
El cliente no dejó un comentario.Ernest B.
The truck was clean, but much was missing from my rental. The appliance dolly and moving blankets I ordered were not in the vehicle. My Fiancee had to go back after 8:00am the next day because I was already 50 miles away with the truck. The person who helped her did not access the contract so I got 10 blankets instead of twelve, and told her I had to drive back to get them with the truck. When she explained that was not possible, he left them on the ground instead of loading them for her. Also, no damage stickers in the vehicle for me to mark unmarked damage. I pretty mediocre experience overall.Kevin D.
El cliente no dejó un comentario.Carl T.
Great staff.lori K.
When we picked up the truck in Wenatchee we were told we had 240 miles included in the rental. Upon returning the truck in Tacoma we were told the rental included only 191 miles, resulting in an additional charge. Definitely conflicting information and bad customer service.al C.
Nothing. Great people and great service.leigh M.
El cliente no dejó un comentario.Janet W.
El cliente no dejó un comentario.Justin H.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Garret H.
El cliente no dejó un comentario.Garret H.
El cliente no dejó un comentario.Tyson D.
El cliente no dejó un comentario.Joshua T.
Great customer service! I will use again and againDan B.
We didn't get the dolly but they refunded us right away which was good.Daniel M.
I was not able to update the gass Gage in the app durring pickup. Did not let me post a picture either. Had excellent connection and service on my device. Even tried restarting everything. Was a bit frustrating, but it happens.Greg A.
El cliente no dejó un comentario.Aja R.
Check tires: Rt rear tire is bald (completely smooth) Zero traction in snow..Robert B.
El cliente no dejó un comentario.Ashli J.
El cliente no dejó un comentario.Dan B.
As a returning customer, I was dumbfounded to find that I had been declined service, on the grounds that I had been wrongly labeled a â€œlate returnerâ€ when I in fact was not late. Of the last 2 rental experiences, in both instances there were up to 4 hour delays in rental delivery. Then to have been declined for having made arrangements to return said rental 3-4 hours later on customer service adjusted schedule?? All I can say we will have to wait and see.Duane J.
The location is great but I would not recommend that particular truck to go anywhere other than just local it was old and outdated it was not cleaned. The check engine light was on? I ordered a utility dolly and furniture dolly that was not provided just a basic small hand truck. We got done what we needed the truck for and it all worked out but moving without dollies was back breaking!!Cindy B.
Incredible personal servive: professional, friendly, efficient, time!y and effectively met my needs/wants ..... ??Douglas B.
Beyond my expectations ... Keep on doing such a wonderful job !!!Douglas B.
El cliente no dejó un comentario.Kelsey A.
El cliente no dejó un comentario.David M.
Truck interior was sticky and dirty. I also requested an appliance dolly but didn't receive one.John U.
The lot was very small to park a 26â€˜ truck. I wasnâ€˜t able to put it on the side of the building like their sign directed because there was an RV already parked there, so i parked it out front. I took a picture of the RV on the side of the building in case of a dispute.Kristopher F.
It would be helpful if this location were open on the weekends but I understand that people need days off :)Tara L.
El cliente no dejó un comentario.Benjamin R.
Make sure the app gives correct information. It sent me to a location five miles from where I was suppose to be. When I got to the correct location, the app would not let me continue. It was again telling me I was in the wrong location, even though I was looking right at the truck. Several minutes later, I retried the app and it was finally correct.Mark E.
The staff were friendly and helpfulBill C.
I could not rate the pick up location because it does not describe what about the pick up location I am supposed to be rating so the survey is pointless. the location was 25 miles further away than last year so it was not convenient. Since I cannot rate the pick up location I am submitting a poor rating to the Uhaul company for designing a poor survey, that is the reason for my "poor" ratingMARK S.
El cliente no dejó un comentario.alex P.
CentralbU-Haul scheduled a rental in Wenatchee WA thatvdidnt have any trailers. They only dealt in trucks. I had to race to another location to get the trailer I needed and was late to my appointment. Poor service.Richard H.
El cliente no dejó un comentario.darlene C.
El cliente no dejó un comentario.John P.
No parking spot. Sent to wrong dropoff miles away from this place. Poor security.Robbin T.
El cliente no dejó un comentario.Theresa A.
El cliente no dejó un comentario.Eve S.
El cliente no dejó un comentario.Jeremiah H.
El cliente no dejó un comentario.JUAN B.
Oil sensor alarm in the vehicle goes off when going uphill or around a corner.Brad W.
El cliente no dejó un comentario.JILLIAN D.
El cliente no dejó un comentario.Wade P.
Great crew. I'll be backDAN B.
El cliente no dejó un comentario.Raymond L.
Great customer service!Stacy K.
Very tight with multi businesses sharing old gas station on corner lotDavid H.
Mike and his staff were courteous and professional and friendly. I had 2 transactions with them. 1st was to get 2 dozen blankets, and 2nd was for a 15 foot truck. I found 2 more blankets as I unpacked and they were very gracious about taking them back and not charging me. I would definitely use them again.Barbara Y.
Love these guysMARLENE B.
El cliente no dejó un comentario.Lonnie S.
El cliente no dejó un comentario.Ashley W.
very easy to deal withmonty L.
El cliente no dejó un comentario.Dan K.
We had to leave the trailer, when there was no one there.dale K.
El cliente no dejó un comentario.Dean T.
El cliente no dejó un comentario.Darrel O.
El cliente no dejó un comentario.Alma R.
El cliente no dejó un comentario.Leonard C.
El cliente no dejó un comentario.Joshua O.
Extremely helpful, even backed the trailer into the location. Big relief!Lance K.