Comentarios del cliente para Mill River Indoor Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mill River Indoor Self Storage

Grado total:

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Cheryl H. en

Grado:

They need to clean the trucks and do a walk around to check the trucks will for the customer leaves. Also when customers get "estimates from you haul they need to honor those. I was" d $1500 I was billed $1900 I am very unhappy. Dirty truck over billed poor service. I almost want to open up a competitive business and put you haul out of business or get your act together.

Shelby L. en

Grado:

The location was great for me. However the rental service was poor. I attempted to use Uhaul Truck Share 24/7 and the approval process took over 30 minutes and required me contacting Uhaul customer service directly. I was extremely disappointed with the delayed approval process and ultimately it delayed my move. Although I will continue to use Uhaul for future moves, but I do not plan to use this service again.

Monica M. en

Grado:

Location customer service was great. I would never reccomend to anyone to use the online check in/out process to people. It was very long and ultimately sent me inside. But the woman inside was super helpful!

William T. en

Grado:

Smooth move-in with no problems. Having the dollies and carts handy was a much appreciated.

samantha l. en

Grado:

Staff was helpful. Unit was typical plywood walls with chicken wire over the top.

Lucas C. en

Grado:

Good facility, and easy check in process. Would like more flexible office hours.

Gene M. en

Grado:

The storage unit size we needed was available the same day. Reserved online easily. The facility is very clean and the staff is super helpful and friendly. I would recommend this facility.

Liz S. en

Grado:

El cliente no dejó un comentario.

Alex L. en

Grado:

Prior to dropping off the U-Haul that I rented, I stopped at a local gas station and filled the gas to the line where the gas was originally at when I picked up the U-Haul . The personnel at the above location parked the U-Haul on a sloped surface and proceeded to tell me I didn’t put any fuel in the tank and that I was charged an extra 36.00 dollars because I didn’t fill the tank. Anyone with common sense knows that the fuel tank capacity gauge only reads accurately on a level surface. Mind you, the female personnel at this location was unhelpful, rude and was only worried to get outside to smoke another cigarette. I’m requesting a refund of the 36 dollars that I was negligently charged. Not only was I on hold for over a half hour to speak to customer service, the truck was beat up and I didn’t know if I was going to make it all of 34 miles that I traveled.

JOANNE T. en

Grado:

The store clerk was not friendly at all and seemed preoccupied with her cell phone or something else that she was doing I would never go to this U-Haul again I was also charged more than I originally was told she did not explain the bill to me at all......very bad experience.

John M. en

Grado:

Overall a good experience.

Robert G. en

Grado:

El cliente no dejó un comentario.

Brandon K. en

Grado:

El cliente no dejó un comentario.

Anne W. en

Grado:

Did not use facility due to apparently was not a FIRST MONTH FREE as I chose according to your site. The girl helped me find one close and was very helpful.

Larry K W. en

Grado:

Respectful staff, and a clean unit. At a decent price. I can't complain

LOUIS C. en

Grado:

No issues. Great storage facility.

Aaron B. en

Grado:

El cliente no dejó un comentario.

CHRIS M. en

Grado:

The staff were great to work with and the tennants of other units were always friendly .

Dawn B. en

Grado:

Affordable quality and enjoy the inside storage units

JOHN S. en

Grado:

Convenient location No access on Sunday is a real problem Fire door makes it hard for one person to get a cart/load to the actual unit without help

JEAN MARIE M. en

Grado:

We had a problem with water in our unit which soaked a number of our boxes. Nothing of value was lost but we didn't feel you addressed this problem fast enough.

Michael S. en

Grado:

El cliente no dejó un comentario.

Emily B. en

Grado:

I had a reservation for a 15 foot truck and am auto transport. I did not find out they were in 2 different locations to pick up until the night before. The auto transport was scheduled for pick up an hour before the truck. We were driving in from out of town, which made pick up times not as flexible. I called customer service the night before and the scheduling managers on the day of while en route. I was told by scheduling they would work out the pick ups and would call me back. After 3 hours I never received word and I called back only to be told they had worked it out but not gotten around to informing me of the changes. Follow up would have been nice. The staff at the pick up and drop off locations were helpful and courteous.

Jennifer K. en

Grado:

El cliente no dejó un comentario.

MARY ANN M. en

Grado:

Very nice. The young girl at the office was great!

Michael S. en

Grado:

El cliente no dejó un comentario.

Krista W. en

Grado:

I always use the online check in when i pick up my truck and there were some different items requested this time and it kept putting me into a "loop" for the back of my drivers license and it was really a hassle this time to get the keys for the truck...just something i have to get used to i guess...but Cody called us from Customer Service and he was great!!

Michael S. en

Grado:

Free coffee and donuts

Michael S. en

Grado:

El cliente no dejó un comentario.

Lora G. en

Grado:

El cliente no dejó un comentario.

Stacie T. en

Grado:

El cliente no dejó un comentario.

Todd W. en

Grado:

The unit was frozen to the ground, had about 6" of snow on it from snow that fell 2 tays before. I had to break it loos fron the ground. Hard to find.

LOUIS C. en

Grado:

Great customer service.

CONNIE P. en

Grado:

Very knowledgeable and helpful staff.Good secure location. Happy with my choice. Thank you, CLP