Chad was very helpful and professional very nice and informative...
VERNON R
Customer Reviews for Mill Plain Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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This location is not full service with tape or truck locks. But the guys at the counter were more than friendly and helpful. They were great and so was the truck.
Stephanie WMaybe have the attendant not be in quite such a hurry to get us on the road……
JACK Gdude (forgot his name) is always fantastic
NICHOLAS RGracias
NOE FLet the renter know the truck does not have cruise control, although the truck is fitted for it. Maybe it's disabled or maybe it just didn't work? Awful for a long straight drive with knee issues and pain and unable to use the cruise.
ROSEMARY TI had gone to a different Uhaul location before this one and was not even acknowledged. After waiting a bit and noticing confusion and chaos, I left. I saw the Shell station with Uhauls on Mill Plain. I stopped, was helped, moved and returned the truck within hours. Thank you Taggarts Shell for being competent and helpful!
LR HRan great and did everything we wanted
VAUGHN HEverything was great. Service was quick, polite and the truck was affordable.
IRENE AWell to start with I got notified at 0800 the morning that I was to pick up the truck at a different location which added miles to my trip so you offer to give me a 30 mile credit which was ok but I also wanted to drop off the truck at the location of the storage unit which I also rented from you which I was told would be fine to drop off the truck there my unit I rented was supposed to be a 15 by 20 but some how I was put in a 10 by 10 unit since I didn't have time to argue with the staff at the current location also had wait for someone to come into the office and the person I got just didn't care about my needs at all just took his sweat time mean while the movers I hired through you were just standing around so I asked him if they could get started unloading the truck he said no I had to wait till he was done finally I went to turn the truck in and he said I had to take it back to the other location that I got it from also my paperwork said 61miles and the odometer said 67miles they did no inspection on the truck before or after am I satisfied absolutely not you kept none of the things you promised but you lied to me because I had to take it back to the other location I couldn't get my move completed in time shame on you for wasting my time and money now I have to hire more people and and a truck again so be calling my bank and unless you fix this problem I'll file fraud on your payment
DAVID MChad and John both communicated all of the important information to us and provided us with exactly what we needed to get our move completed in a safe and timely manor. I would recommend this location absolutely weather it be renting the U-Haul trucks/vans or other equipment this is a diamond in the rough. This Shell service station is an old school service station where you can fill up with gas and or have them repair your vehicle or fill propane tanks and even has a food truck on the property. YES this is an endorsement for the Mill Plain Shell indeed 100%
bobby rExcellent customer service!!
Mina MThe 2 gentlemen were awesome. Pulled in 15 minutes later after some good laughs we were on our way. It seemed the more mature man was training the younger guy. Very impressed as I have worked at UHaul in the past.
Paige GThe guy was very nice and helpful. Was in and out very quickly.
John K???
helen athe young man from Columbia was very polite and professional. felt like i was dealing with a friend . great experience!!
Jeff BChad helped us with our rental at this location and we really appreciated his helpful attitude. He was training a new employee and was very knowledgeable ad patient through the whole process.
Margo HCheck out email would not let me upload photo, then timed out on me very quickly.
Brian MGreat staff, Very pleasant experience
David LThis location is not a full-service location, so it cannot serve all needs of a renter.
Nathan EI was told that I could return the trailer anywhere, to either of the 2 Neighborhood U-Haul locations in the Cave Junction, OR area. It turns out I couldn't drop it off at the Cave Junction location and they didn't want me to drop it in Selma, OR, about 10 miles away.
Robert EI needed to move my pick up day a few day earlier and the phone operator switched my pickup location instead of a 5 minute drive it was a 20 min pick up drive then the trailer had a nail in it and didn't notice until I got home with the rental. And the person in my phone call that switched my pickup location had my hitch that I bought delivered to a completely different location then my trailer so I had to run around to pick that up. The whole experience with uhaul for how expensive everything is was crazy and annoying.
Sean LDelish taco truck in same parking lot! Great customer service.
Cory RThey were ready for me to turn in the truck/dolly and made it super easy. Awesome service. Definitely a good location.
lance pHave trailer lighting adapters available to buy, rent, or preferably just included in the rental. If the reservation system knows my make and model it probably knows it comes with a 7-blade connector.
james jSuper helpful and efficient.
Justin UChad was very kind, patient, and helpful
Jessica MExcellent and timely service.
COLIN BThank you for you OUTSTANDING customer service.in a close to closing time crunch. You REALLY made my day
Brenzell LThese folks are the BEST.
Scott BMake sure equipment's lights are working properly before allowing it to leave the lot. And that it will continue working when on the road. Also good customer service would have been nice. A small amount of kindness!
MELANIE CGreat customer service, very friendly. The truck so was perfect for what I needed it for, was easy and fast. Definitely would recommend.
Robin sAgent was helpful, pleasant, and knowledgeable. Gas was stated to be 15/16 full. When vehicle was pulled around, gas was missing and at 1/8 tank. Agent said that thieves must have siphoned gas. "Happens all the time." I was given a $20 gas credit. I bought gas at the station for $73. Since the location changed from my original booking request, this experience left me feeling that the area was unsafe. It also left doubt about the safety of the equipment and increased my fear that the rental truck could be stolen.
Susan TI cannot think of anything that needs to be improved at this location. I experienced excellent service and I felt extremely valued as a customer!
Russell BSmall little corner petro station with U-Haul equipment parked in the rear. Staff was friendly and efficient. Tight return location but doable. Gracias.
Kenneth JServicio al cliente de excelencia.
COLIN BOur rental professional was our favorite. That dude is always positive, friendly and patient. Please give him a raise….or keys to the shop….
chris severy thing was great for what i needed
RICHARD WGot great service
matt bThe staff a the Mill Plain Shell was very helpful and courteous. BUT THAT WAS NOT WHERE WE HAD PICKED UP THE TRAILER AND NOT WHERE WE HAD PLANNED TO RETURN THE TRAILER. We had intentionally chosen to pick up and return the trailer at the dealer on 4831 SE Powell Blvd, Portland, OR 97206 because it was closest to where we had to pick up chairs for a wedding. However, we later received notification that we had to return the trailer to the Mill Plain Shell in Vancouver. This added an extra hour to hour and half to my trip. If the trailer was supposed to be in another location it should be U-hauls job to return it to the proper place not the customer's. I called the customer service line at 360-356-1577 to inform them that, no it does not work for me to drop off the trailer at the Vancouver location. I was told that if I did not return the trailer to the Vancouver address that I would have to pay an "expensive fee". I had to drive through Vancouver, drop off the chairs in Portland, then drive back to Vancouver to drop off the trailer, and back through Portland. As it turns out, it may not have even been to correct trailer that I was returning to Vancouver. Not a great day for me.
Gordon BIt's a Shell gas station with some supplies in the back for U-Haul trucks and vehicle transport/towing, but when I drove up someone immediately came to help me by directing me where to go to drop the supplies off. They reminded me to make sure my tank was filled to match what it had been per the contract before dropping it off, and gave clear instructions on what to do if I had to drop it off after hours. When I said I was a bit nervous trying to back the vehicle transport into position myself, one of them offered to drive the truck and get it off for me. I'm very grateful for their help. I wouldn't mind coming back to this location for my next move.
REBEKAH RThere's nothing wrong with this location, but Uhaul in general is awful to work with and they have the monopoly on moving companies so we had no choice. We made the reservation over a month in advance, paid for the truck, the trailer, the Dolly, the movers on both ends. Couldn't get us a Dolly within 30 minutes driving and the movers canceled on one end. So I had to pay another day on the other end, because Uhaul contracts with garbage contractors. And Uhaul had the audicity to ask if I wanted my money back for the contractor or a credit!!! Give me my money back for all of it, how stressful. I HATE MOVING. And if there we other companies than Uhaul I would use them.
Steve MThey helped me so much, this location is very easy and fast! I highly recommend. Staff was very helpful and had great service over all!
Shalisa JNothing bad to say at all. Guy running stuff is cool, straight up and gets you what you need. Gracias.
JENNIFER PThis is the 2nd time I have rented a uhaul from this location and I am so happy they continue excellent service.
Andre JDrop off is in the back and can be tight but the representative helped us off loan the transport into the spot needed.
Georgialeen PI would not recommend using U-Haul as a company to anybody. I agreed to a particular price, that was confirmed with me when I picked up my truck, and then was charged as extra $120. I spoke to multiple people and this is absolutely unacceptable
Benjamin GThe safety chains had a lot of fluid on them and made the chains greasy to touch and handle. I know they will be dirty but not greasy.
James HI was charged $25 for fuel even though we put just as much gas that the uhaul had when we received it. Called about it and the guy gave me the shit out of luck attitude. Would not recommend unless you want horrible customer service and to get ripped off.
Joann IGreat service at both check-in and check out. Truck clean and ready to go
Valerie WExcellent service and very accommodating. Would definitely rent from this location again.
John WChad is the man. Big ups
Mihai BWas charged an extra day and should not have been. Was to pick up in Bottineau but the trailer was not available. Was told I could pick it up early in minot as I was coming through anyway.
Steve DThis place was great! Needed a truck to move a couch. Quick, convenient, and painless experience. Highly recommend this location.
Kevin KPat was great
John VChad was AWESOME
Anne NService representative at Shell named John always provided great customer service.
Phi Dthe person who helped me was incredibly professional, helpful, provided excellent customer service.. this was my far the BEST u haul experience I've ever had . I usually go to the Andresen store where I wait in a long long and the service is horrible.. this is my new store
Leigh G