Customer Reviews for Mill Plain Shell
(U-Haul Neighborhood Dealer)

567 reviews

7709 E Mill Plain Blvd   Vancouver, WA 98664
(Crnr Of Garrison)

(360) 750-9264

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 750-9264

7709 E Mill Plain Blvd
Vancouver, WA 98664
(Crnr Of Garrison)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you for you OUTSTANDING customer service.in a close to closing time crunch. You REALLY made my day

Brenzell Lightner 
Rating:
5.0

Customer did not leave a comment.

Judith Barbour 
Rating:
5.0

Customer did not leave a comment.

Steven Delos Santos 
Rating:
5.0

Customer did not leave a comment.

Ty Galloway 
Rating:
3.0

Customer did not leave a comment.

Robin Smith 
Rating:
5.0

Customer did not leave a comment.

Emily Goldenberg 
Rating:
3.0

Customer did not leave a comment.

Gary Freudenberger 
Rating:
5.0

These folks are the BEST.

Scott Bruslind 
Rating:
1.0

Make sure equipment’s lights are working properly before allowing it to leave the lot. And that it will continue working when on the road. Also good customer service would have been nice. A small amount of kindness!

MELANIE CHRISMAN 
Rating:
5.0

Great customer service, very friendly. The truck so was perfect for what I needed it for, was easy and fast. Definitely would recommend.

Robin scaduto 
Rating:
5.0

Customer did not leave a comment.

mark tittle 
Rating:
5.0

Customer did not leave a comment.

sam Germano 
Rating:
3.0

Agent was helpful, pleasant, and knowledgeable. Gas was stated to be 15/16 full. When vehicle was pulled around, gas was missing and at 1/8 tank. Agent said that thieves must have siphoned gas. "Happens all the time." I was given a $20 gas credit. I bought gas at the station for $73. Since the location changed from my original booking request, this experience left me feeling that the area was unsafe. It also left doubt about the safety of the equipment and increased my fear that the rental truck could be stolen.

Susan Thornton 
Rating:
5.0

I cannot think of anything that needs to be improved at this location. I experienced excellent service and I felt extremely valued as a customer!

Russell Bennett 
Rating:
3.0

Customer did not leave a comment.

Len Ray 
Rating:
4.0

Small little corner petro station with U-Haul equipment parked in the rear. Staff was friendly and efficient. Tight return location but doable. Thank you.

Kenneth Jackson 
Rating:
5.0

Excellent customer service.

COLIN BRAINARD 
Rating:
5.0

Our rental professional was our favorite. That dude is always positive, friendly and patient. Please give him a raise….or keys to the shop….

chris selcer 
Rating:
5.0

Customer did not leave a comment.

Ken Dunlap 
Rating:
5.0

Customer did not leave a comment.

RUBEN TRIANA 
Rating:
5.0

every thing was great for what i needed

RICHARD WRIGHT 
Rating:
5.0

Customer did not leave a comment.

PHI DINH 
Rating:
5.0

Got great service

matt bernhardt 
Rating:
5.0

Customer did not leave a comment.

Kevin Ligon 
Rating:
4.0

Customer did not leave a comment.

Monique Gray 
Rating:
4.0

The staff a the Mill Plain Shell was very helpful and courteous. BUT THAT WAS NOT WHERE WE HAD PICKED UP THE TRAILER AND NOT WHERE WE HAD PLANNED TO RETURN THE TRAILER. We had intentionally chosen to pick up and return the trailer at the dealer on 4831 SE Powell Blvd, Portland, OR 97206 because it was closest to where we had to pick up chairs for a wedding. However, we later received notification that we had to return the trailer to the Mill Plain Shell in Vancouver. This added an extra hour to hour and half to my trip. If the trailer was supposed to be in another location it should be U-hauls job to return it to the proper place not the customer's. I called the customer service line at 360-356-1577 to inform them that, no it does not work for me to drop off the trailer at the Vancouver location. I was told that if I did not return the trailer to the Vancouver address that I would have to pay an "expensive fee". I had to drive through Vancouver, drop off the chairs in Portland, then drive back to Vancouver to drop off the trailer, and back through Portland. As it turns out, it may not have even been to correct trailer that I was returning to Vancouver. Not a great day for me.

Gordon Brown 
Rating:
5.0

It's a Shell gas station with some supplies in the back for U-Haul trucks and vehicle transport/towing, but when I drove up someone immediately came to help me by directing me where to go to drop the supplies off. They reminded me to make sure my tank was filled to match what it had been per the contract before dropping it off, and gave clear instructions on what to do if I had to drop it off after hours. When I said I was a bit nervous trying to back the vehicle transport into position myself, one of them offered to drive the truck and get it off for me. I'm very grateful for their help. I wouldn't mind coming back to this location for my next move.

REBEKAH ROMAINE 
Rating:
4.0

There's nothing wrong with this location, but Uhaul in general is awful to work with and they have the monopoly on moving companies so we had no choice. We made the reservation over a month in advance, paid for the truck, the trailer, the Dolly, the movers on both ends. Couldn't get us a Dolly within 30 minutes driving and the movers canceled on one end. So I had to pay another day on the other end, because Uhaul contracts with garbage contractors. And Uhaul had the audicity to ask if I wanted my money back for the contractor or a credit!!! Give me my money back for all of it, how stressful. I HATE MOVING. And if there we other companies than Uhaul I would use them.

Steve Mollohan 
Rating:
5.0

They helped me so much, this location is very easy and fast! I highly recommend. Staff was very helpful and had great service over all!

Shalisa Jackson 
Rating:
5.0

Nothing bad to say at all. Guy running stuff is cool, straight up and gets you what you need. Thank you.

JENNIFER PIZARRO 
Rating:
5.0

Customer did not leave a comment.

JENNIFER PIZARRO 
Rating:
4.0

Customer did not leave a comment.

Steven Bloom 
Rating:
5.0

This is the 2nd time I have rented a uhaul from this location and I am so happy they continue excellent service.

Andre Johnson Jr 
Rating:
5.0

Drop off is in the back and can be tight but the representative helped us off loan the transport into the spot needed.

Georgialeen Paglinawan 
Rating:
5.0

I would not recommend using U-Haul as a company to anybody. I agreed to a particular price, that was confirmed with me when I picked up my truck, and then was charged as extra $120. I spoke to multiple people and this is absolutely unacceptable

Benjamin Goodwin 
Rating:
4.0

The safety chains had a lot of fluid on them and made the chains greasy to touch and handle. I know they will be dirty but not greasy.

James Howerton-Smith 
Rating:
1.0

I was charged $25 for fuel even though we put just as much gas that the uhaul had when we received it. Called about it and the guy gave me the shit out of luck attitude. Would not recommend unless you want horrible customer service and to get ripped off.

Joann Inman 
Rating:
5.0

Great service at both check-in and check out. Truck clean and ready to go

Valerie Whaley 
Rating:
4.0

Customer did not leave a comment.

Laura Van Voorhis 
Rating:
5.0

Customer did not leave a comment.

Rheanna Freese 
Rating:
5.0

Excellent service and very accommodating. Would definitely rent from this location again.

John Wolford 
Rating:
5.0

Chad is the man. Big ups

Mihai Baltatescu 
Rating:
3.0

Was charged an extra day and should not have been. Was to pick up in Bottineau but the trailer was not available. Was told I could pick it up early in minot as I was coming through anyway.

Steve Dignan 
Rating:
5.0

This place was great! Needed a truck to move a couch. Quick, convenient, and painless experience. Highly recommend this location.

Kevin Kuhlken 
Rating:
5.0

Customer did not leave a comment.

calvin AKANA 
Rating:
5.0

Customer did not leave a comment.

Kelly Arnold 
Rating:
5.0

Customer did not leave a comment.

Carissa Corbett 
Rating:
5.0

Customer did not leave a comment.

Bryan Allen 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Braden 
Rating:
5.0

Customer did not leave a comment.

Dwight Langford 
Rating:
5.0

Customer did not leave a comment.

MARVIN STEADMAN 
Rating:
4.0

Customer did not leave a comment.

John Rudeen 
Rating:
5.0

Pat was great

John Vitto 
Rating:
5.0

Chad was AWESOME

Anne Nipp 
Rating:
5.0

Service representative at Shell named John always provided great customer service.

Phi Dinh 
Rating:
5.0

the person who helped me was incredibly professional, helpful, provided excellent customer service.. this was my far the BEST u haul experience I've ever had . I usually go to the Andresen store where I wait in a long long and the service is horrible.. this is my new store

Leigh Golson 
Rating:
4.0

Customer did not leave a comment.

Patrick Voon 
Rating:
4.0

Nothing.

LEWIS JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Lawrence Bauman 
Rating:
5.0

Customer did not leave a comment.

Noel Roberts 
Rating:
5.0

Great job!

Samuel Holt 
Rating:
4.0

Customer did not leave a comment.

Norval Moore 
Rating:
5.0

Amazing costumer service! Would recommend this location because of their amazing service.

Brenda Paz 
Rating:
3.0

The person that hooked up the trailer damaged the rear bumper.

Nick Lanzadoro 
Rating:
5.0

The customer service was excellent, a very pleasant experience.

Marta Herring 
Rating:
5.0

Customer did not leave a comment.

Justin Campbell 
Rating:
4.0

Reimburse me for extra gas I put in the gas tank next time please

Jake Newland 
Rating:
4.0

Customer did not leave a comment.

Zachary Safford 
Rating:
3.0

Truck driver as low on engine oil, low on retransmission fluid, low on coolant. If it wasn’t for my mechanic friends that insisted they take a look at it before my 1300 miles trip, chances are the truck wouldn’t make it.

Victor Petrov 
Rating:
5.0

Easy pick up and drop off

John Farness 
Rating:
1.0

We drove the truck a total of 6 miles. We dropped the key in the overnight drop box ( only using 5 hours of the 24-hour rental) and received the final invoice receipt in our email the next day. I was shocked to find we were charged a surcharge of 6 gallons of gasoline plus a $30 service charge. I know for a fact this truck gets better mileage than one mile per gallon. I feel like this was theft. I am not happy.

CORY FOX 
Rating:
4.0

Customer did not leave a comment.

DARIN NELSON 
Rating:
5.0

Nothing at all, excellent customer service.

David Topaz 
Rating:
1.0

They TOTALLY failed to mention the extra $ for the insurance coverage if I go over the 7 days! I would NEVER have gotten any insurance at all if I had been informed it would cost $20+ for every extra day! If uhaul fails to fix this, I will put VERY bad reviews EVERYWHERE I can do a review!!!

Richard Merriman 
Rating:
5.0

The service was excellent, the technician was very efficient, he even tightened up our ball hitch, would absolutely rent from them again.

Ron Miller 
Rating:
4.0

Dolly was not inside truck

Nathan Price 
Rating:
5.0

Customer did not leave a comment.

Dawn Steelman 
Rating:
3.0

Put up better signage and lighting to make it easier to locate the business for after hours drop off.

Isuru Karunaratne 
Rating:
5.0

Great service from both staff members.

John Laberge 
Rating:
5.0

Customer did not leave a comment.

Edward Goodlett 
Rating:
5.0

Customer did not leave a comment.

Jake Newport 
Rating:
5.0

Customer did not leave a comment.

israel mancilla 
Rating:
5.0

Customer did not leave a comment.

juan duque 
Rating:
5.0

Customer did not leave a comment.

Theodore Sarvata 
Rating:
5.0

This location was awesome. However the other location on hwy 99 didn't have the trailer I was scheduled to pickup so they sent me to 4th plain uhaul, which didn't have the uhaul trailer either so they sent me to mill plain to get it finally. If your looking for a trailer in Vancouver choose the mill plain location to avoid unnecessary detours. Mill plain uhaul has great customer service. Highly recommend this location.

AUSTYN MILLS 
Rating:
5.0

Nothing

GARY RAY 
Rating:
5.0

Customer did not leave a comment.

Ronald Mottram 
Rating:
5.0

Customer did not leave a comment.

Lucyann Kendall 
Rating:
5.0

Customer did not leave a comment.

David Kent 
Rating:
5.0

Customer did not leave a comment.

linda briggs 
Rating:
5.0

Customer did not leave a comment.

Ryan Sennett 
Rating:
3.0

Customer did not leave a comment.

Brian Nutt 
Rating:
5.0

Customer did not leave a comment.

Stephen Yates 
Rating:
5.0

Customer did not leave a comment.

Michael Lindstedt 
Rating:
5.0

Customer did not leave a comment.

Daniel Sechtman 
Rating:
3.0

Customer did not leave a comment.

Kim Demmon 
Rating:
5.0

Customer did not leave a comment.

Don Gilbreath 
Rating:
1.0

No problems getting the vehicle but When returning the vehicle the the guy was trying to make me pay for more gas then what was in the truck. He was arguing with me to put more gas like I didn’t know what I signed on the contract challenging my intelligence. I would not recommend this uhaul location to anyone.

schanee bowser 
Rating:
5.0

Customer did not leave a comment.

Trever Wilhelm 
Rating:
5.0

Customer did not leave a comment.

Gina Dittmar 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top