Customer Reviews for Frank Coffey Annex LLC
(U-Haul Neighborhood Dealer)

423 reviews

455 Elm St   Milford, NH 03055

(603) 769-8858

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(603) 769-8858

455 Elm St
Milford, NH 03055

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William Corron 
Rating:
5.0

Customer did not leave a comment.

Joshua Ingram 
Rating:
5.0

Frank is great to deal with. This is our 4th uhall rental there is the last 2 years, and they were all pleasant and efficient. Thank you!

Ann Charbonneau 
Rating:
5.0

Very helpful. I had reserved for the incorrect day by accident and they were very good in changing my reservation date. This was my second rental here and I will be back when needed.

James Vieira 
Rating:
5.0

Customer did not leave a comment.

linda goding 
Rating:
3.0

They were great when I called last minute. I try to shop local so picked this one. I thought I had returned the tank with the same amount of gas as I received it but it was like communicating with a robot. I won’t go back.

Christopher Morgan 
Rating:
5.0

Customer did not leave a comment.

EDITH TATRO 
Rating:
5.0

I had the best experience picking up the U-Haul from this location! The truck was clean and in great running condition. The service representative was friendly and courteous when I went to go pick up the truck and on the phone when I had some questions. I would definitely recommend this U-Haul location! 5 stars for sure!

Rosemarie Krouse 
Rating:
5.0

Great service. Thank you.

kevin abbot 
Rating:
5.0

Always friendly service! We have rented equipment at this location several times and always friendly service, equipment ready to go, and a great convenient location for us.

Linda Rauhala 
Rating:
5.0

Knowledgeable staff highly recommended

Michael Ferullo 
Rating:
5.0

The interaction was pleasant and all was very easy and fair. Very glad to do business here.

Marlene Parent 
Rating:
5.0

Already Great 👍

donna dills 
Rating:
5.0

Everything was ready and staff was personable and efficient

Ronald Breen 
Rating:
5.0

You can’t get better service!

John McCullough 
Rating:
5.0

Customer did not leave a comment.

William Rearick 
Rating:
5.0

Customer did not leave a comment.

Tyrus Runyan 
Rating:
3.0

While the property looks a little rough the customer service and equipment I’ve gotten here has been super clean and in good condition.

DARRELL LADEAU 
Rating:
5.0

Stayed open until 4:00 on Saturday to meet my needs. Very appreciative.

William Swift 
Rating:
5.0

Customer did not leave a comment.

Derek Sorbello 
Rating:
5.0

I have repeatedly recommended this location. Best u-haul and owner/staff ever!!

Sharon Salvucci 
Rating:
5.0

Customer did not leave a comment.

Steven Carignan 
Rating:
5.0

Customer did not leave a comment.

Douglas Rooney 
Rating:
4.0

Customer did not leave a comment.

mark gendron 
Rating:
5.0

Super nice people !!!! Great service!!! A+++++++ Rick Cardinal President Century 21 Cardinal 👍👍👍👍👍

RICHARD CARDINAL 
Rating:
5.0

Customer did not leave a comment.

Jason Boyer 
Rating:
5.0

Great experience!!

Edward Delage 
Rating:
1.0

No service to be able to use the app. Took me about an hour to get the truck.

Ali Trubacz 
Rating:
5.0

The process was fast and very simple the agent was great hook me up in minutes and I was on my way

jim smith 
Rating:
4.0

Customer did not leave a comment.

Pim Grondstra 
Rating:
3.0

Customer did not leave a comment.

Adam Bailey 
Rating:
3.0

Customer did not leave a comment.

James Moore 
Rating:
5.0

Absolutely seamless drop off.

alfred bastien 
Rating:
5.0

Customer did not leave a comment.

Donna Lees 
Rating:
5.0

Shawn/Sean was great to work with.

Mark Mrozek 
Rating:
4.0

Customer did not leave a comment.

DEAN LAWRENCE 
Rating:
5.0

Customer did not leave a comment.

JOEL TURNER 
Rating:
3.0

Customer did not leave a comment.

Alfred Eisenberg 
Rating:
5.0

Frank was there to assist in pointing out where to leave the trailer and disconnecting - no easy way to lift the tongue.

Raymond Scholl 
Rating:
4.0

Customer did not leave a comment.

brenda reed 
Rating:
5.0

Always the BEST!!!

Sharon Salvucci 
Rating:
5.0

It was very easy. We went through the website and reserved the truck and so everything was very quick at Frank Coffey Annex. They had supplies that we had forgotten and could purchase so we had everything we needed. Would definitely rent from here again.

Kevin Wilson 
Rating:
5.0

Usually the trucks we get from here are in decent condition. This truck was not. Didn’t shift into gear properly and was tougher to steer. Window needed cleaned too.

DONALD THOMPSON 
Rating:
5.0

Extended Saturday pick-up hours would be nice EX. 4:00pm instead on 2:00pm.

Sheila Ann Dintaman 
Rating:
5.0

Easy to book online as well as at pick-up. Van was in great shape and drove well. Will come next time we need to rent a van.

Peter Camello 
Rating:
5.0

Nothing

kathlene donovan 
Rating:
5.0

Both representatives who assisted me were professional and courteous. I will definitely use Frank Coffey again when the need arises.

Christopher Morgan 
Rating:
5.0

Outstanding customer service!

Joseph Guglielmo 
Rating:
5.0

Frank is absolutely wonderful. Made the whole process easy and stress free. Would recommend this location again and again.

Brittani Burt 
Rating:
5.0

As far as A drop off ? It was a blessing

Mary Breton 
Rating:
5.0

Customer did not leave a comment.

Andrew Alexander 
Rating:
5.0

Customer did not leave a comment.

scott callahan 
Rating:
5.0

Customer did not leave a comment.

Andrew Alexander 
Rating:
5.0

Customer did not leave a comment.

Deb Farrow 
Rating:
5.0

Nothing

Reed Curry 
Rating:
3.0

Customer did not leave a comment.

Richard Ullrich 
Rating:
5.0

Customer did not leave a comment.

Marcelyn OConnell 
Rating:
5.0

I have recommended Frank Coffey several times and will again!

Sharon Salvucci 
Rating:
5.0

Customer did not leave a comment.

william flaherty 
Rating:
5.0

Customer did not leave a comment.

Brian Trombley 
Rating:
1.0

This is not the truck I was given. I was in a totally different truck and already got billed for it

Charlene Pierson 
Rating:
1.0

Had to change the reservation at the store because vans are not able to be used in one way reservations. The person at the store that changed the reservation did not listen to where I wanted to return and listed a return location 55 miles away from my home when there is a location 2 miles from me. Doesn’t make any logical sense. I was charged an $81 fee for returning the truck close to my home. No way I am driving two hours out of my way and paying for 55 additional miles and more gas. I am fighting to get my money back!!

Amanda Cottrill 
Rating:
5.0

Customer did not leave a comment.

Anthony Nazario 
Rating:
5.0

Customer did not leave a comment.

brigid sthasser 
Rating:
3.0

Customer did not leave a comment.

Tammy rafuse 
Rating:
4.0

Customer did not leave a comment.

nicholas gruber 
Rating:
5.0

Outstanding. Fast, easy awesome experience

Dom DiDominic 
Rating:
5.0

Tell them about EVERY fee involved in the rentals.

rita cloutier 
Rating:
5.0

Great service, great rental

peter christensen 
Rating:
5.0

Frank was very friendly and easy to talk to. The truck was very clean.

Lori Archambault 
Rating:
5.0

Customer did not leave a comment.

Courtney Quinonesmachado 
Rating:
5.0

Customer did not leave a comment.

amy wells 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SKINNER 
Rating:
3.0

Customer did not leave a comment.

Robert Colgate 
Rating:
5.0

Frank Coffey was great very helpful. The truck needs work, both door gaskets leak air, truck pulls to the right, can’t adjust mirrors,and steering wheel shakes.

Mike Wells 
Rating:
5.0

Nice new truck, fast and friendly service

Timothy Ward 
Rating:
5.0

Customer did not leave a comment.

Ira Shepard 
Rating:
5.0

Ready to go when I arrived, all we needed was at arms length away.

Robert DEMAURA 
Rating:
5.0

Customer did not leave a comment.

GERARD DEMERS 
Rating:
5.0

Fast and easy pickup and drop off.

Louis Peel 
Rating:
5.0

Customer did not leave a comment.

Gary Conley 
Rating:
3.0

The windshield was filthy, but not on the outside… it was as though someone had sneezed. The location was okay, however, the online process that was supposed to only take 10 minutes took almost an hour. Customer service from U-Haul was horrible. The verification could have been done prior to picking up the vehicle making things run quicker and smoother. Their process is slow and time consuming. I don’t recommend using.

Eric Cook 
Rating:
4.0

Customer did not leave a comment.

Stephen Winder 
Rating:
5.0

Customer did not leave a comment.

Robert Costantino 
Rating:
1.0

Cargo door was stuck open before we even left. Someone came out to shut it and stated not to let the door go all the way up and it should be fine. Door got stuck many more times throughout the day. Had to drop the truck off with the door left open because it was stuck open and could not close it. Seatbelt on drivers side was stuck and did not work properly. Transmission was slipping while driving truck. Horrible experience.

Kimberly Traxler 
Rating:
4.0

Customer did not leave a comment.

Marilyn Nelson 
Rating:
5.0

Customer did not leave a comment.

John Montalto 
Rating:
5.0

Customer did not leave a comment.

Stephen Vergato 
Rating:
5.0

The truck was immaculately clean. Not a single water spot on the mirrors, etc. When I arrived at my destination 500+ miles away, my friends asked if I went through a car wash!

Michelle Pratt 
Rating:
5.0

Good experience throughout

William Coughlin 
Rating:
5.0

Customer did not leave a comment.

Shelagh Clough 
Rating:
5.0

Customer did not leave a comment.

David Pehowski 
Rating:
5.0

Sean was great, definitely would come here again.

toni bachand 
Rating:
5.0

Customer did not leave a comment.

Michael Proctor 
Rating:
5.0

Customer did not leave a comment.

SARAH BLANCHETTE 
Rating:
5.0

Nothing that I can think of I’ll continue to use Frank’s u hauls whenever I need a truck he has the best service

James Taylor 
Rating:
4.0

Dealer is in a very spotty cell coverage area. Made for a longer after business hours check in / drop off

Evan Corliss 
Rating:
5.0

Customer did not leave a comment.

robin cayer 
Rating:
3.0

Took almost 40 minutes for 24/7 truck share check in. Then got key box # and code, but box was empty. Waited for person to get off the phone to give me the key that was never put out in the box. This was well after closing hours, so luckily someone was still there. Got key 25 minutes past scheduled pickup time, then still had to do inspection to take delivery of truck. Finally left with truck about 40 minutes later than scheduled. Truck smelled horribly like cigarette smoke. By this point it was dark out and the smoke haze coating the windows and mirrors, along with the splatters of something all over the interior glass, made it difficult to see clearly. Brakes pulsated and stopping distance was terrible as well. Because of the 40 minute late start from the pickup location, I just barely made it back in time for drop off. All in all, a frustrating and not great experience. I won’t be using this location for a pickup again.

Heather Powers 
Rating:
5.0

Customer did not leave a comment.

Chris Roy 
No reviews have been submitted for this location.

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