The experience at the physical location was really good and the lady at BP was super helpful. The digital experience sucked. There were way too many steps and I kept having to re-enter information I already provided. The performance was slow screen to screen and it got stuck on the payment page. The person on the online chat kept telling me to â€˜refresh my screen' but I was on the Mobile app. I couldn't refresh. I ended up having to reboot my phone to make progress. Everything was fine once I had the truck but I spent 40 minutes at the pickup location when I reserved the truck weeks earlier.Anderson M.
Customer Reviews for Milford BP
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DENNIS D.
Nice people! Took good care of us.KENNETH W.
I requested a pick up truck. The $19.99 one. They put me in a box truck that was $29.99 per day. The pick up truck was there and available.KARLA S.
Great service at both pickup and delivery. Thanks for being open late when I returned at 9:30 pm.Rex G.
Great placeSheena E.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Eric H.
My overall problem with the rental is that the mileage is OUT OF CONTROL!!!! I will try my best to avoid needing a uhaul in the future until the get a grip on the mileage cost !!! I was just running back and forth local to the pick up and drop off facility so I could keep mileage down and it cost more than the flipping truck !!!!!!! Very aggravating to sum it up and will try and make different arrangements next time to avoid this frustrating situation!!THERESA C.
El cliente no dejó un comentario.PAUL H.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.ROSA M.
El cliente no dejó un comentario.KENNETH B.
Great Job. No wasted time. Use them everytime I need a trailer or equipment.CHRISTOPHER C.
El cliente no dejó un comentario.ERIC W.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.DUANE L.
The guy running this location is super friendly and helpful!CLAYTON M.
Really nice truckGeorge A.
El cliente no dejó un comentario.JEFF B.
The dealer did a very good job of taking care of me. The eight hour rental was too tight of a time frame for me, so went with 24 hour rental. I did make it back in 10 hours, so I would suggest a 12 hour window as another option.ROBERT W.
The gentleman who managed our rental was very friendly and helpful.HERBERT S.
El cliente no dejó un comentario.Janice M.
No issues at all. Great people to work with.eric G.
Would be nice if the person renting the U-Hauls would be present instead of having to wait for him to arrive on each pick-up and drop-off..Michael M.
El cliente no dejó un comentario.TY S.
El cliente no dejó un comentario.TERRY U.
Uhaul needs to update to v-nose trailers.BRUCE G.
The running lights on the trailer we're not working. It was the only covered 6 x 12 trailer available on my side of town. I had no choice but to use it. When we were returning on our trip to Louisville Kentucky when it got dark out I had to use my emergency flashers since the running lights were not working. Not a big deal and everything worked out but the trailer certainly looked like it had been rode hard and put up wet a few too many times.DAVID P.
Excellent. Very friendly. Very accommodating.RICHARD K.
El cliente no dejó un comentario.Scott P.
Worker was 30 minutes late and was not helpful when he finally showed up.JAMES B.
El cliente no dejó un comentario.Duane P.
The staff was very professional and helpful.BARBARA D.
El cliente no dejó un comentario.STEVEN B.
Chuck was very kind and helpful. Thank you!SALLY M.
Great experienceSHARON H.
El cliente no dejó un comentario.PHILIP H.
Great overall experienceDAVID J.
El cliente no dejó un comentario.Dawn R.
El cliente no dejó un comentario.ANDREW W.
El cliente no dejó un comentario.ANDREW JAMES H.
Clean the cabs, the back was much cleaner than front.SUE M.
Great customer service. Better than the Milford company store.GEORGE B.
El cliente no dejó un comentario.TINA F.
A good experience while maintained trailerCAREN B.
This was probably the easiest U-Haul rental we have ever experienced. They did a great job, and we will definitely use them in the future. Thanks! Side Note- These days where it seems everything is still made more difficult or complicated in some way by residual Covid stuff, this experience wasn't at all. It was so refreshing to just conduct normal business. Much appreciated :)RICHARD S.
They were very nice and helpful, I will recommend them to everyone. Thanks again, sincerely Norma MiracleNORMA M.
Very happy with all of our rentals and treated very well. Look forward to dealing with you in the future for a long time.DONNA C.
this site is just a gas station and the operator was of minimal helpDAVIDPAUL W.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.RICHARD D.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.CHAITANYA P.
El cliente no dejó un comentario.Kelly B.
El cliente no dejó un comentario.JASON B.
El cliente no dejó un comentario.ROBERT F.
Friendly and professional.DANIEL M.
Chuck was very helpful and very nice to deal with. Would recommend to anyone needing a rental.Matthew M.
El cliente no dejó un comentario.ERIN K.
Outstanding! Worked with me on a last minute schedule during a holiday weekend. I also needed the truck longer than expected. Called them, they said no problem.DENISE M.
El cliente no dejó un comentario.SANDY C.
El cliente no dejó un comentario.NEIL W.
The right rear wheel on the dolly needed air. We loaded the car and stopped at a local tire dealer to inflate. No problem at all. Excellent rental experienceMICHAEL DUANE S.
Nice job thank you.DANIEL S.
Excellent service. I made a mistake online with dates fo pickup and this location fixed it so no delay in pickup. Return was very easy also as they did everything very quickly. I recommend this site for fast and friendly service with extended hours of operation than other sites.Mark L.
El cliente no dejó un comentario.PETER L.
Make sure the battery is in good condition. It was 90 degrees. We loaded the truck and got in anxious for air conditioning. The truck would not start. Dead battery. We called the roadside assistance number. Kept getting message go to uhaul.com/help for faster service. Sat on hold about 20 minutes until someone finally answered. Same thing happened after unloading the truck.TERESA B.
was a great experience, was very friendly and quick, will be back if ever needed again. thanksPATRICK C.
I can't believe that you guys have such little hooks on your safety chains - I've never seen such small hooks. I had to drive to Home Depot to get a turnbuckle so I could hook your chain to my hitch. Extremely frustrating and very time-consuming. I have to wonder if other rental companies present such difficultiesDENNIS B.
El cliente no dejó un comentario.ISABELLE D.
El cliente no dejó un comentario.Jennifer H.
Extremely helpful staff and close to home. I would rent here again without hesitation.MELODY C.
Very professional thank you very muchRocky W.
El cliente no dejó un comentario.ROBERT W.
Was completely overpriced - was not disclosed the cost.Karen W.
The people made it perfect in every way!JOHN S.
El cliente no dejó un comentario.DONALD C.
El cliente no dejó un comentario.WILLIAM S.
Service was excellentPAMELA T.
El cliente no dejó un comentario.kevin C.
El cliente no dejó un comentario.Candace B.
Chuck was very friendly and helpful A+BOBBI S.
all goodDANNY N.
Gentleman working the front desk was polite and professional. The entire process was quick and easy.Mark P.
Nothing it was awesomeBRANDON V.
Best experience ever, friendly and very knowledgeable. 5 STARSMICHAEL G.
Everything was great. Helped us with everything we needed. They were Kind, friendly and fast. We were out the door and on our way in no time. Gracias.SHERRY H.
El cliente no dejó un comentario.Carlos P.
El cliente no dejó un comentario.Sean L.
El cliente no dejó un comentario.SUSAN L.
Trailer had no way to tie anything down. Inside was dirty. If I would have opened the trailer up I would not have taken it. Got to my destination 2 hours away and could not use it.had to call son in law to bring his truck. So two trucks and $100.00 worth of fuel later I got my job finished. Not to mention time and agrivation.MARK T.
El cliente no dejó un comentario.Darren M.
Easy to rent Friendly and professional. Explained the process for renting and returning uhaul; plus, thoroughly answered my questions. Would definitely use againROGER H.
El cliente no dejó un comentario.Doug S.
Helpful and courteousRobert M.
El cliente no dejó un comentario.Glenn N.
This manager of the BP station was not wanting us to drop the Trailer off because he was alone at his gas station and he made us wait a long time to help us. I don't feel he is committed to assist UHaul patrons. I WILL NEVER go there AGAIN!!!Michelle H.
El cliente no dejó un comentario.Darrell H.
Person at this loation was too busy to check me in. I parked and unhooked the trailer myself. No one bothered to inspect the equipment that I returned or give me a receipt.JOHN M.