Customer Reviews for Miles Motorsports and Complete Car Care LLC
(U-Haul Neighborhood Dealer)

304 reviews

224 US Hwy 1   Hancock, ME 04640

(207) 422-3600

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(207) 422-3600

224 US Hwy 1
Hancock, ME 04640

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great family business. Friendly/loving shop dogs are a bonus Get you in and out quickly

Keith Higgins 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
4.0

Customer did not leave a comment.

Marc Jaffrey 
Rating:
3.0

Customer did not leave a comment.

Glenn Kuhar 
Rating:
3.0

Customer did not leave a comment.

John Jordan 
Rating:
4.0

Customer did not leave a comment.

Adrienne Buckley 
Rating:
3.0

The internet connection was terrible there but other than that everything was great

Richard Peregoy 
Rating:
5.0

Customer did not leave a comment.

Stephen Schley 
Rating:
5.0

Customer did not leave a comment.

Travis Patterson 
Rating:
1.0

Apparently dm didn't put in reservation correctly, got a call on second day of my rental stating I had an hour to bring it back or the cops were being called. I was told no way to extend res. Rushed to off load full truck. My wife called dm, got sorted out. Had to then re load truck. Very unhappy as I WAS paying someone to help load/ unload. Returned to miles motor sports on Saturday with 5/8 of a tank, as it stated on my paperwork. Miles m sports sent final recipe, charging an extra 25 for fuel and stating I left it with a half tank. Have picture of gas gage when I dropped it. Very unhappy with this rental.

Dean Toussaint 
Rating:
5.0

Customer did not leave a comment.

Trish Reifenberger 
Rating:
5.0

I am vertically challenged had difficulty getting into pick up a side step would help

Gertrude Zornow 
Rating:
5.0

Nothing service was outstanding.

KEVIN GABRIELE 
Rating:
5.0

You can fix your computer system so that your agents are able to process a customer’s transaction quickly and without having to make multiple calls to customer support and traffic for a resolution to the system being down.

JOHN WILLMOTT 
Rating:
5.0

Customer did not leave a comment.

Nancy Oliver 
Rating:
5.0

I saved a truck quote online on Thursday for a Saturday local rental. On Friday, the reservation disappeared, so I went to this location. Their customer service representative, Shelly, relentlessly took on the problem. After about 30 minutes and numerous phone calls, she found a solution that worked. Thank you Shelly!

Charles Dayhoff 
Rating:
5.0

Customer did not leave a comment.

Robert Ferdig 
Rating:
5.0

When I picked up the vehicle I did a video walk around and took pictures of current damages, since nobody did a walk around with me. The location was great, my issue was with the return with the app. It wouldn’t accept my location and when it finally did, I still wasn’t able to complete the return process. It worried me that I might get charged for NOT returning the vehicle, but everything ended up fine. Other than that minor thing, good experience overall.

Rachel MacKenzie 
Rating:
4.0

Customer did not leave a comment.

STEPHEN GIUFFRIDA 
Rating:
4.0

quick, efficient, good location.

Joseph Ingignoli 
Rating:
5.0

They were on their lunch break and still took the time for the return and were very pleasant

Jamie Silva 
Rating:
5.0

Customer did not leave a comment.

Maurice Leavitt 
Rating:
5.0

The wiring pigtail was broken at pickup, but the rep had a new one on hand. Quickly replaced it and was good to go. Great service and very friendly

William Lopes 
Rating:
4.0

Customer did not leave a comment.

Karina Bradley 
Rating:
5.0

the truck needed new windshield wiper blades!!!

Thomas Ferneld 
Rating:
4.0

Be sure the vehicle is clean upon check in. The van was filthy when we got it.

Jessica Masse 
Rating:
5.0

Customer did not leave a comment.

Kyle Warren 
Rating:
5.0

Customer did not leave a comment.

cindy davis 
Rating:
4.0

Customer did not leave a comment.

david tuck 
Rating:
5.0

Trailer had a significant amount of broken glass inside.

Henri Vansluys 
Rating:
5.0

Customer did not leave a comment.

clint briggs 
Rating:
5.0

Customer did not leave a comment.

Gennaro Camelio 
Rating:
5.0

Customer did not leave a comment.

Kelly Corson 
Rating:
4.0

Customer did not leave a comment.

Cynthia DeSoi 
Rating:
5.0

Customer did not leave a comment.

Gerard Robinson 
Rating:
5.0

Great store!

Gerald Robinson 
Rating:
5.0

Customer did not leave a comment.

Steven Dawson 
Rating:
5.0

Thank you, I have no further suggestions.

John Primeau 
Rating:
5.0

Customer did not leave a comment.

Bobby Cheshire 
Rating:
5.0

In and out quick . Friendly staff

Keith Higgins 
Rating:
5.0

Although this does not In any way reflect on the Miles Motorsports, I feel it is worth mentioning that uhaul changed my pickup location an hour before pickup. Uhaul personal also inaccurately told me that I had all day to pick up the truck. Fortunately the good folks at Miles Motorsports were able to deal with the discrepancies and went above and beyond. Overall 2/5 for uhaul, 5/5 for Miles Motorsports for not only achieving the service, but compensating for uhaul’s failings.

Nicholas Brown 
Rating:
5.0

The pick up location was very nice however it was 2 hours away from CONFIRMED pick up location AND MAINE CUSTOMER SERVICe representative was extremely RUDE AND DID NOT CARE ABOUT THE INCONVENIENCE. I would NOT recommend U-haul to anyone because of this.

BOBBI-JO Bishop 
Rating:
5.0

The actual uhaul web site was working slowly

Eric Giles 
Rating:
1.0

Better employees

Jason Cromeenes 
Rating:
5.0

Customer did not leave a comment.

Kevin Surma 
Rating:
5.0

Customer did not leave a comment.

James Hall 
Rating:
4.0

the truck was clean but had some problems. it pulled to the right severely and needed to be serviced the ride was awful constant vibration in the front end. I've driven large trucks for construction and this one was the worse ride I have ever experienced.

Anthony Wardwell 
Rating:
5.0

Customer did not leave a comment.

Gerard Robinson 
Rating:
5.0

Customer did not leave a comment.

John Persson 
Rating:
5.0

The U-Haul computer system was very slow yesterday morning. Otherwise, the service was excellent

george schatz 
Rating:
1.0

I filed a complaint over 3 weeks ago with picture's- still no reply. My rental was unsafe and cost me almost a full day of my vacation. I would like a complete refund.

william Dodds 
Rating:
5.0

Customer did not leave a comment.

Ed Parsons 
Rating:
3.0

Customer did not leave a comment.

JOHN SWOPE 
Rating:
5.0

Customer did not leave a comment.

Larry Meeks 
Rating:
5.0

no additional comments necessary.

JOHN PETTE 
Rating:
5.0

U haul charged me twice. For a 24 hr rental.

james Fletcher 
Rating:
5.0

Customer did not leave a comment.

Jeanine M Bourke 
Rating:
5.0

Quick self service would definitely use them again.

Kenyon Kores 
Rating:
5.0

Customer did not leave a comment.

Clifford Baxter 
Rating:
5.0

The service and equipment at this location is outstanding. I have rented here numerous times and have always been happy. The only thing I would suggest is having more than 1 pickup truck at this location.

Brent Hamor 
Rating:
5.0

Customer did not leave a comment.

Kevin Surma 
Rating:
5.0

Miles motorsports is awesome. They really care about their customers and they represent UHaul extremely well. I will want to rent from them every time. In the last month I’ve rented twice I believe. Please make sure they know I appreciate them.

Rebecca Bridges 
Rating:
5.0

Customer did not leave a comment.

Louis Babcock 
Rating:
2.0

Need more pickup trucks. Very

Brent Hamor 
Rating:
5.0

Customer did not leave a comment.

FRANCIS CHARLES 
Rating:
4.0

Customer did not leave a comment.

Eric Ankrom 
Rating:
5.0

Customer did not leave a comment.

JESSICA BROCKINGTON 
Rating:
5.0

Customer did not leave a comment.

TED HARRIMAN 
Rating:
5.0

Customer did not leave a comment.

Thomas Geary 
Rating:
5.0

The woman at the desk was super nice . She made it smooth sailing.

Sandra Ramsdell suydam 
Rating:
5.0

Customer did not leave a comment.

Barry Grant 
Rating:
5.0

Friendly and fast service. Keep up the great work.

Soren Hansen 
Rating:
5.0

Customer did not leave a comment.

beverly campbell 
Rating:
5.0

Customer did not leave a comment.

David Quinlan 
Rating:
5.0

Customer did not leave a comment.

Robert Crocker 
Rating:
5.0

Shelley was super. Made the whole experience very easy and efficient!!

Joanna Krasinski 
Rating:
5.0

Customer did not leave a comment.

Travis Patterson 
Rating:
5.0

Customer did not leave a comment.

Milton Pelletier 
Rating:
5.0

Customer did not leave a comment.

Kenneth Peabody 
Rating:
3.0

Have weekend operations hours.

JOE HOWARD 
Rating:
5.0

Super friendly and helpful staff. Great experience from booking, to pickup and drop-off. Definitely rent here!

SUE BARLAGE 
Rating:
4.0

Dropped off the truck before they were open, made contact with owner via cell phone where he gave me instructions. About the truck: after driving 2505 miles, i would NOT recommend this truck for an extended trip. There is very little power, especially any incline, and pulling an auto transport we averaged 5-7 mpg. The cab is very noisy with engine/transmission sound, The front end was so badly out of alignment (towed out) that the tires began to show excessive wear on the inside. I’ve rented UHaul trucks for four long trips, this one was the shortest, the longest was 4200 one way to Alaska, and that was the 15’ with auto transport, so I have something to compare this truck to.

Robert Cefalo 
Rating:
5.0

My Uhaul experience was a rough start. Via my cellphone. Once entering Miles Motorsports, the kind woman there took the transaction under her wing and made it work. With some fanagaling with uhaul employees. It worked and I hope uhaul does well with Miles Motorsports! Because I know I'm going to them immediately with my next Uhaul need!

RONALD GOODRICH 
Rating:
5.0

Customer did not leave a comment.

James Doyle 
Rating:
5.0

Customer did not leave a comment.

James Doyle 
Rating:
5.0

Customer did not leave a comment.

James Doyle 
Rating:
5.0

BE AS GOOD AS YOU ARE GOING FORWEARD

Geoffrey Hill 
Rating:
5.0

99% of the staff are great, helpful and a pleasure to talk to. Though one staff member could be more pleasant. I know people have bad days and it can reflect in their interactions and I like to give the benefit of the doubt.

Philip Voyer 
Rating:
5.0

Customer did not leave a comment.

John Lane 
Rating:
5.0

Customer did not leave a comment.

Dennis Sargent 
Rating:
5.0

No improvement needed for this location. Everyone was pleasant, and I got a cup of coffee while they finished the paperwork

Brent Hamor 
Rating:
4.0

Customer did not leave a comment.

Jaime Beal 
Rating:
5.0

Customer did not leave a comment.

Anna Carney 
Rating:
5.0

Customer did not leave a comment.

Michael Todd 
Rating:
4.0

Good rate

Christopher Parsons 
Rating:
5.0

Customer did not leave a comment.

Marvin Mcleod 
Rating:
2.0

When I picked up the truck it had 3/4 tank of gas, NOT full. It was frozen to the ground and took us 20 minutes to get it out of the parking lot. I also noticed it had a check engine light on all the time I used it.

James Tracy 
Rating:
5.0

Perfect service

Robert Goodwin 
Rating:
5.0

i drove about 23 miles and had to put in 25$ worth of gas almost 6 gallons this is not right, i use to rent trucks that gas was not full on departure any thing you can do to get 15$ back??

MICHAEL ADELMANN 
No reviews have been submitted for this location.

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