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frances G
Customer Reviews for Mile Stretch Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tires had little to no tread on the back. Other than that, it was a great experience. And Melissa White was absolutely perfect. She made my rental time quick and fun and she was great.
Carrie WGreat location. Friendly and easy to work with. Reliable.
Michael LWhen i arrived to pickup the keys in the office. The gentleman at the counter sighed and asked me why i wasnt bringing the truck back to him because he had a "regular customer" coming in to rent two of the trucks, one of which i was renting. I said sorry sir. I'm moving to spring hill I'm not bringing it back this way, can you give me the keys, he hesitated and refreshed his screen snd had a very bad attitude about it.
jerold SFantastic experience and staff was extremely helpful and just wonderful!
Misty HThe price for less than a day way way too much.
Kathleen LSecond reservation this month and both times the dolly was not placed in the truck but was charged for it.
James PGreat staff both people on site that I saw where great and very accommodating
Anesti SPersonnel was on the phone.
Zulneb MSo, I went in to rent a 15 foot U-Haul at 10:07, I asked the man attending the counter how long I could have the truck, to which he replied “It’d be for 24hrs, as long as the truck in the lot in the morning you won’t be charged.” “It needs to be cleaned, and the tank is a at a quarter, it needs to come back will a quarter tank.” I did all of that. He didn’t end up getting his system to work until 10:39am, I got in the truck and pulled out at 10:47am, and returned the truck the next day at 10:32am that’s 24hrs before I both paid for the truck, and when I left the lot. Yet I was $67, and an additional $99. Even though my receipt I received after the I dropped it off says my total rental charges were $97.
Thomas SWouldn't review vehicle with me, listed gas as over what was in the van, changed terms after online reservation, werent in office during business hours....i contacted them and showed time stamped photos of the fuel in relation to what they listed and they still charged me a surcharge for the missing fuel that was proven wasn't there upon receipt.
Francis Ltruck had 3'' of play in the steering wheel ,horrible rattle in acceleration and deceleration
Justin SCalled me ahead of time to explain the process and was super nice.
ALFRED HThank you very much for your help.
Scott BCheck the dedication at the York, Pa. location.
Eric vYou don’t give enough miles for one way trips. Not only did I have to shell out $90 to buy a dolly, but then I had to pay more money for the extra mileage.
Sean CThe truck needs alignment.
Hung TTrain your employees better
Stacy BCarli was very helpful and is a great asset to your location ;) Thank you for asking ;)
KIM SThe batter died on me. I called roadside assistance and they took over 20 mins to answer. I jumped the Uhaul myself to drop it off. It was rediculous.
Tijana SEverything was great! Carly had great customer service and KUDOS to her. I appreciate all you did for me there. Thank you all. Carly if I ever have to do this again I will surely come to your location
Ula PThank you for my last minute rental promised ot would be back in time you guys were awesome 👌
debra sGet the computer system fixed, and clean the inside cab of the vehicles
KIRK PExcellent staff Carley was so helpful
Shawn KThe lady at the front was kind and professional. Explained everything clearly. Great, friendly service.
Anthony PReceptionist is really helpful and appreciate everything
John ZTook 45 minutes to get our U-Haul computer challenges and we noticed major damage on the vehicle that wasn’t marked with X. We had to wait for personnel to document and Mark. Making us late for our hired help that was helping us clean out our storage units.
Dixie MNo lock on the truck, and trucks alignment is highly disproportional
Abel BVery kind, helpful gentleman in the office. I would definitely rent from them again. Would reccomend to all my friends.
Mary RI didn’t like the treatment of the representative. Although I made my reservations online to complete an electronic checkin he required me to check at the desk. I refused the insurance during my reservations and he added the insurance without confirming with me. He continued to question my possession of a major credit card even after I advised him I had the correct form of payment.
Tonja OVery friendly and accommodating. Needed a last minute rental and they came through!
Michael LThe owner/operator was very professional, personable and knowledgeable about the equipment we rented. He was extremely helpful during the pick-up and drop-off.
Orin Fuhaul made very hard to return way far away from my house. lots of other options one right next to my house wouldn't let me return to them
Christopher BOne thing I needed to mention was the trucks alignment might need to be checked. It appears to drift while driving, and I mean you need to over steer to correct. Outside of that, I was only going a short distance so it worked out just fine.
martin mMy original reservation for a Truck was changed to this location due to someone extending their rental. I agreed and was sent the new reservation information from the previous location. When I called this location to confirm the rental and that I would get the 8 hrs I had originally scheduled for, I was told that I would only have 5 hours as there was another reservation after me and if I was late at all I was threatened with having to pay a late fee and extra day rental fee. When I brought up the fact that I was already being inconvenienced and my reservation being changed and delayed, it made no difference to the person running this location. She even remembered to yell "Don't Be Late!" to me as we were walking out the door. Luckily we were able to rush and get it back on time with minutes to spare but overall it was a bad experience. I will not be renting from or recommending this location to anyone.
Travis REverything was as should be, no improvements really necessary
koya pAfter hours return. No interaction this time but I have returned equipment there in the past. No issues
Frank KTruck broke down
Joel OStaff was friendly and knowledgeable about services and products available to help with all our moving concerns.
Wesley CCristin is very good at her job, and has fun doing it!
Jack KA hand cart and furniture pads are usually available for an extra charge but none were available with the 15 footer I rented.
Jeff BNo improvement needed Kristin made everything work to our needs Very friendly
Kathleen BEverything was good
Gabriel BThe people at this location are incredibly helpful and sympathetic for there customers not like the location at trinity towers that place sucks and I’ll never go there again mile stretch location is that place to go
Donald PI needed to change my pick up date and they quickly and easily accommodated me.
Kynda CBreanna was so helpful. Upon pickup I realized the trailer I rented for my move across country was not big enough. It was Friday evening right before closing time and I had friends waiting to help me load the trailer. Breanna quickly made phone calls and arrangements so that I got the larger trailer size immediately from their facility. Her customer service was amazing!!! Thank you Breanna!!!
Melanie CThe truck was dirty and smoke filled. I cannot believe that you allow smoking! The previous person who had the truck obviously smoked cigarettes a lot in the truck! It was disgusting. Definitely not what I wanted, during my move, while being allergic to cigarette smoke!! And, there was what looked to be, a built in ash tray in the truck.. . . This is still a thing? The lady at the pick up spot was amazing though!!!!! A++++ for her!
Ryan BWe rented a car carrier along with the truck. The carrier had bald tires, a torn tire strap and a tire ratchet that was rusted shut. The one tire shredded on I-95 and we had to pull into a truck rest area. Uhaul Roadside Assistance is very difficult to use. After going through 5 people and waiting over 3 hours we were finally able to get back on the road.
james kKristin was very helpful and pleasant, making this a quick and simple process. Thank you!
Bruce Jn
Ronald BWe weren’t able to get our Uhaul until after 10am and even though I called and asked the guy if us returning it at 11 would cause any issues or extra money ave he said NO he charged us an entire extra day for less then 1 hour of time.
Dustin TGreat place,very helpful and nice workers!
Steve BU-Haul had me drive an extra 50 miles round trip to get a trailer I reserved a month prior to the time I needed it. Had to go to another county to pick up trailer. Called U-Haul and they said tough luck. County I live in has over 1 million people and at least 50 U-Haul locations. Poorly run business.
Chris LI was charged twice for a trailer that I only used for a few hours and now I can’t get a hold of anyone
Kirssy C