Representative did not offer to help me confirm reservation that was booked on U-Haul Website. I made multiple phone calls to customer service, transferred and disconnected. Most unpleasant experience during aftermath of Hurricane Ida.ROBERT C.
Customer Reviews for Milanos Mini Storage LLC
(Distribuidor de U-Haul del vecindario)
Gonzales, LA 70737
Servicios en esta ubicación:
Horarios de la ubicación
8 a. m. - 12 p. m.
- Martes a viernes:
8 a. m. - 11:30 a. m. / 12:30 p. m. - 4 p. m.
8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great service and nice an friendly sales clerk. I am recommending you guys to everyone need a U-Haul. Thank YouBRANDY C.
El cliente no dejó un comentario.ANTHONY M.
This location was closed at the time our son was completing the drop off of the trailer. They were prompt in closing our order this morning. ¡Gracias!DIANE C.
El cliente no dejó un comentario.ADRIAN C.
El cliente no dejó un comentario.TERRY H.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.MARY S.
El cliente no dejó un comentario.Mehmet Y.
I was there less then 90 days and lost everything in my unit due to mildew.Emilie H. | Overall Experience
El cliente no dejó un comentario.GARY G.
El cliente no dejó un comentario.SHANTEL J.
Price decrease, not everybody got huge stimulus checksLARRY T.
The mileage listed wasn't accurate!!sonya R.
Great serviceRONALD R.
Very well organized, clean, and no mistaking where to park.MICHAEL L.
El cliente no dejó un comentario.Donna W.
El cliente no dejó un comentario.Katherine W.
El cliente no dejó un comentario.Lillian T.
El cliente no dejó un comentario.Leona S.
El cliente no dejó un comentario.THOMAS W.
My issue is not with Milanos. I will told by U-Haul to drop off the truck to a closed (out of business) U-Haul location. I had to call U-Haul too many times Saturday afternoon regarding the drop off location. I spoke with U Haul 3 times before the pickup day of the truck regarding the drop off location. NO ONE Listened, WHY NOT. Not Happy.EMILE S.
Running lights on the trailer did not work. Looked as though someone had replaced the wiring at the pig tail, but still we're inoperable. Had to drive with hazards flashing during dark.chad H.
El cliente no dejó un comentario.LEROY S.
All goodEdgar D.
Bring out the truck to my houseTOMMIE W.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.JOHN L.
See aboveAnna T.
Please repair roof on 20' box truck ,roof has a slight leak. Please wash the blankets which are in the box, blankets have been mildew and never washed.Terry C.
El cliente no dejó un comentario.RICHIE Z.
El cliente no dejó un comentario.CHAD C.
Lights were not checked on the trailer, and some were not working. Also, had a flat soon after renting the trainer.PAUL T.
Didn't get the truck I requested because employee error. Finally another truck but dirty, when returned I was charged $25 for cleaning when it was filthy in the beginning.Lorenzo J.
El cliente no dejó un comentario.GLYNN B.
Haven't gotten paid for the extra money I had to put up front yetPHILIP D.
El cliente no dejó un comentario.KMAYA F.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.JULIUS L.
She was very detailed information made me happy. Would recommend her. Very curious about what needed. Thanks Courtney P VeronCourtney V.
El cliente no dejó un comentario.CHRISTOPHER P.
Excellent rental...Lionell M.
El cliente no dejó un comentario.THOMAS L.
Everything went smoothly from start to finish. The rental location was very convenient and the fastGREGORY L.
El cliente no dejó un comentario.NEAL A.
El cliente no dejó un comentario.MARK M.
Scheduled 24/7 ride share and it did not happen as the ball was dropped from scheduling seem like.Tiffany B.
Having dillies for future customers.Sidney J.
The young lady helped me so much!! She went way beyond anyone's expectations!! I would truly recommend them to anyone!!BRANDI H.
El cliente no dejó un comentario.Deborah L.
El cliente no dejó un comentario.William T.
Absolutely no issues with company. Couldn't ask for a nicer staff during my five years of using their facility.TERRY D. | Overall Experience
Very nice lady that assisted me with my rentalWILLIAM H.
It would've been easier if the trailer was on a block. Being fit allowed me to lift up to the hitch. Could be a problem for others. Very helpful and great experience.David S.
El cliente no dejó un comentario.CLAUDETTE B.
The price to high no goodJOE L.
El cliente no dejó un comentario.Floyd H.
El cliente no dejó un comentario.Solly B.
El cliente no dejó un comentario.Bret K.
El cliente no dejó un comentario.ROGERS L.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.LIONEL M.
She was fast and very helpful!!Candace W.
The total u-haul experience was outstanding!Cicar G.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Andre B.
El cliente no dejó un comentario.Maryann A.
Notify your colleagues as to when equipment is returned asap or in a more efficient manner.Phil A.
Just not a good over all experience with the personnel. Was not comfortable with them from my first contact...did not improve as the transactions developed...not knowledgeable of policy...but I needed a rental, soooooRandy M.
We were told Uhaul staff would have to hook up the trailer we rented. So, my husband went alone to pick it up. There was no Uhaul personnel to help him, he had to negotiate the hookup himself. I don't believe this is the fault of the young lady on duty.Marlan S.
Very reasonable price nothing to improveVirgil M.
Young lady had a bab Attitude like we where bothering here nose stayed turn up dog licking on my leg !!!! But I'm scared of all dogs !!!!! She was VERY VERY NASTY !!!!!STEPHANIE J.
Great customer service.Curtis B.
El cliente no dejó un comentario.William F.
El cliente no dejó un comentario.Candace Y.
The company was great and very helpful to meet our needs. Thanks for your service.Floyd H.
El cliente no dejó un comentario.Donald B.
I originally signed up online for a 6 hour rental from 1-7pm. Was called and told that reservation time would not work at 1030am the day of. But could take the vehicle right now till 430. So immediately drove to uhaul (30 min drive). This greatly impacted my schedule with movers, especially in unload. I didn't get my $50 guarantee- what a joke. I was charged a $25 cleaning fee! The vehicle was a mess. The lady marked 3/8ths tank. There was hardly fuel over a quarter tank when it was given to me. So was charged an additional $30 dollar fuel charge even though I returned the truck with a quarter tank fuel. This lady was upset because I was 15 min late so decided to screw me out of an additional $100 in misc charges. Renters beware this place is a scam.CHASE W.
Was charged $30 when I turned in my rental and no idea why. I filled the tank within 1/2 mile of dropping off the vehicle and it was cleaned out and in perfect condition.Jessica I.
El cliente no dejó un comentario.NIURY M U.
El cliente no dejó un comentario.SHAVON B.
The girl was not very knowledgeable and she did not wear a mask and I am a senior citizen with underlying I was not comfortable in the office with her not wearing a mask and the gentleman who hooked it up had no mask eitherANTHONY L.
El cliente no dejó un comentario.KIMBERLY YOUNG C.
El cliente no dejó un comentario.TAMIEKA Z.
El cliente no dejó un comentario.Marion S.
Truck ran horrible back firing and everything else starter continues to turn over after vehicle startedCOREY H.
drop off location was very helpfulRobert E.
El cliente no dejó un comentario.KIRK L.
Nothing everything was ok... clean and safe environment and receptionist was very niceDenise N.
El cliente no dejó un comentario.David C.
We called to discuss the reason we were charged a 25 dollar cleaning fee. The truck was returned cleaner then we received it, we had to make a separate trip back for our dolly's and it took 2 days for them to call us back about the charge. When we showed up to get the dolly, the employee was late to her shift to open at 9am and multiple people were waiting. She told me at first they did not have our appliance dolly in stock. Luckily I told her my husband had confirmed this previously and she looked again and found one! We will not be recommending them or uhaul to anyone. We would appreciate a call back regarding the issues we had with our service. 225-276-6851Justin G.
El cliente no dejó un comentario.Zachary W.
El cliente no dejó un comentario.FRANCISCO A.
I just received the receipt and I am sure that I put the fuel back on 1/4 and I have a $30 charge. Very dissatisfying when you can't practice good business with a reputable companyAbednego S.
No one was there it took us 30 minutes to get it all set up.Evan W.
El cliente no dejó un comentario.Donovan G.
I have rented equipment several times recently at a couple of locations and I find that the retchects on most of the units are not maintained very well on the car carriers and car dollies.Richard M.
Good clean lot an plenty room to maneuver around. No obstacles in way. U-haul is A+ in my book.Steven B.
Friendly staff, nice facility, equipment was in good shape.Jason H.
Keep up the good work I can't complain about nothing. The customer service was awesomekendreck M.
El cliente no dejó un comentario.Jamie M.