Customer Reviews for Milan & Grants Self Storage
(U-Haul Neighborhood Dealer)

101 reviews

317 W Hwy 66   Milan, NM 87021
(1 mile west of hwy 53 on w santa fe rd)

(505) 287-5067

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(505) 287-5067

317 W Hwy 66
Milan, NM 87021
(1 mile west of hwy 53 on w santa fe rd)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wayne Carroll 
Rating:
5.0

A little bit more info about proper safety features of using car hauler trailer.

Don Presgrave 
Rating:
5.0

Customer did not leave a comment.

Ed Nevers 
Rating:
5.0

First time renting a U-haul. The lady was very helpful

Thomas McDowell 
Rating:
5.0

Customer did not leave a comment.

Dwight LaMar 
Rating:
3.0

Customer did not leave a comment.

tony draper 
Rating:
4.0

Satisfactory in all respects.

Charles Fuller 
Rating:
5.0

Very friendly attitude.

Victor Ramsey 
Rating:
5.0

One of the nicest CSR I've ever met.

Tommy Mcdowell 
Rating:
5.0

Nothing doesn't need improved, The lady was Every Nice and she made sure I understand.

Shyanne Pinto turner 
Rating:
3.0

Customer did not leave a comment.

JoAnne Weingaeertner 
Rating:
3.0

Customer did not leave a comment.

JoAnne Weingaeertner 
Rating:
5.0

Customer did not leave a comment.

Maricarmen Ponce Lugo 
Rating:
5.0

Hello. Quiet place, quickly issued 26 fit trucks, but the employees are a different story, they are wonderful. There is enough space for a semai truck, just ask about it. Also there is a girl with a very beautiful smile. I definitely recommend this place to everyone and the employees should be given big bonuses:)

Andrei Shelishpanov 
Rating:
5.0

Customer did not leave a comment.

TIFFANY DIAZ 
Rating:
5.0

Customer did not leave a comment.

Colleen Kincaid 
Rating:
5.0

Customer did not leave a comment.

Leo Sanchez 
Rating:
5.0

Customer did not leave a comment.

Paul Garcia 
Rating:
5.0

Customer did not leave a comment.

Orren Frejo 
Rating:
5.0

Customer did not leave a comment.

Raymond Moore 
Rating:
5.0

Again the Representative was very professional and courteous. I will definitely use this location again.

Julian Cruthirds 
Rating:
3.0

Customer did not leave a comment.

Jerry Cogburn 
Rating:
5.0

Excellent, friendly, courteous service. Thanks

Johnny Washburn 
Rating:
5.0

Check in was quick and painless. Service lady was thorough and concise explaining the charges

Charles Holloway 
Rating:
1.0

The reservation I made was cancelled due to the 15' truck not being there so I had to find a 20' truck and when we went to full the fuel up to the original level the gage was broken so we filled the tank more than we needed to and were told that was our problem and we wouldn't be reimbursed for the extra fuel we added.

Autumn Blevins 
Rating:
5.0

Very accommodating!

Sarina Brewer 
Rating:
5.0

Very muddy and at no fault of the owner operater

Arthur Curry 
Rating:
3.0

Customer did not leave a comment.

Bennett Nungesser 
Rating:
5.0

Customer did not leave a comment.

John Hutchison 
Rating:
5.0

Customer did not leave a comment.

omar mendez 
Rating:
5.0

They called me as I was on the trip to see if all was going well for me with the truck. She was kind and helpful as we completed the rental process when I turned the truck in at trip’s end.

Mike Brooks 
Rating:
3.0

limited contact with associate required me to handle the equipment myself after having a back injury. Not pleased with not having anyone to handle equipment for me.

Danny Street 
Rating:
2.0

Had to drive eighty miles to pickup truck. Same as our last move. No good customer service.

Charles Beekman 
Rating:
5.0

Customer did not leave a comment.

YVONNE GRIFFITHS 
Rating:
1.0

I had a flat tire within hours after I left all tires were not checked for air pressure. The rental center could not hook up can tow, no support. Worthless location and support.

David linger 
Rating:
2.0

I know its hard with covid but clear information such as return time would be useful

Chasity Poteet 
Rating:
5.0

Customer did not leave a comment.

REGINA DUKART 
Rating:
3.0

Sign for service instead of equipment promoting u-haul services

segundo henry 
Rating:
5.0

Customer did not leave a comment.

DAVANNA DRIGGERS 
Rating:
5.0

VERY HELPFUL IN A TIME WHEN OUR WORD IS IN A LOT OF TROUBLE, AND I THANK THEM FOR THE HELD AND GREAT SERVICE. THAT THEY GAVE US.

Brett Gladish 
Rating:
3.0

Customer did not leave a comment.

Jonathan Johnson 
Rating:
3.0

Customer did not leave a comment.

Charles Hagerdon 
Rating:
5.0

The manager was very helpful and went out of her way to assist me

Raymond Cerasa 
Rating:
5.0

Customer did not leave a comment.

joe romero 
Rating:
3.0

Basic after hours drop off

Samuel Kelly 
Rating:
5.0

Customer did not leave a comment.

DAVANNA DRIGGERS 
Rating:
1.0

The person who checked out the truck to me asked if I could have it back in 24 hours. I did exactly that. Then, no one was there to accept the check in. After spending almost 30 minutes on the phone with U-Haul, I followed their directions. I was told not to use the mobile check-in procedure and to lock the key inside the truck. When I phoned the manager of the checkout location the next day, she scolded me for doing what U-Haul told me to do to check in the truck. Also, in a follow up phone call, I was told by U-Haul that the checkout location would be told to contact me to see about getting a refund for the second day I did not use the truck. NO ONE has contacted me and it has been three days. Too bad.....I have used U-Haul for years with no problems. However, I will never do business with this pickup location again. They don’t even have a drop box! Even one of the U-Haul reps I was on the phone with during the 30- minute call said ...”There has to be!” ...when I advised her there was not. I walked around the checkout location. There is no drop box!!! She (the U-Haul rep) acted like I was lying to her.

Mickey Best 
Rating:
5.0

Couldn't ask for better!!!!!! Thank you!!!!

Bruce Taylor 
Rating:
4.0

The lady was very helpful.

Alfred Myron 
Rating:
4.0

The trailer looked good and was clean but we never opened the door all the way open . So when we got to our destination and opened the door all the way up and loaded it it would not close. We worked on it for about half hour in 90 degree weather . Finley we unloaded it and reloaded bought some tie down web-straps made a make shift cargo net

EARL SHEPPARD 
Rating:
5.0

The lady was exceptionally nice and helpful. The gentleman that helped me unhook the auto transporter was great as well

Jennifer Lewis 
Rating:
4.0

Very nice and customer service friendly people. They made sure that I had everything that I needed and helped me hook up the trailer. Will be using them again in the future.

THOMAS PROVOST 
Rating:
1.0

The would be the first to admit that because someone was gone for 3 weeks they didn't know how to check me out. They never did a walk around before we left and we didn't find out that we should have gotten one until our destination. I did the pre-checkin and it still took me almost an hour to register.

John Vantland 
Rating:
4.0

I'm more concerned with what you can do to improve my experience with U-Haul. I have used U-Haul many times and I would like a refund of the difference which would be somewhere in the neighborhood of $400. My phone number is 928-892-9441

Yvonne Janus 
Rating:
4.0

Customer did not leave a comment.

Shibao Wu 
Rating:
5.0

Was very nice I reserved on the wrong date, but very helpful, and was able to accommodate us.

Clarissa Gallegos 
Rating:
5.0

Nice and friendly. We love using U-HAUL..thank you. Wish you had a Discount promotion

samuel lopez 
Rating:
5.0

Great and helpful staff. Effortlessly and quick return of equipment.

michael greathouse 
Rating:
5.0

Had no problem dropping it off....

ALLAN FIELDS 
Rating:
5.0

Customer did not leave a comment.

MYRIAM GOMEZ 
Rating:
5.0

Customer did not leave a comment.

david rodriguez 
Rating:
4.0

Customer did not leave a comment.

vickie hicks 
Rating:
5.0

Customer did not leave a comment.

jeremey sears 
Rating:
5.0

Customer did not leave a comment.

J. Ward 
Rating:
5.0

Customer did not leave a comment.

Lawerence Gurule 
Rating:
5.0

Customer did not leave a comment.

Mike Stewart 
Rating:
4.0

Customer did not leave a comment.

Renee Loera 
Rating:
5.0

Customer did not leave a comment.

JOHN HOPPER 
Rating:
5.0

Customer did not leave a comment.

ashley ross 
Rating:
5.0

Customer did not leave a comment.

Jeremey Sears 
Rating:
4.0

Customer did not leave a comment.

JEREMEY SEARS 
Rating:
4.0

Customer did not leave a comment.

Omar Izquierdo 
Rating:
4.0

Customer did not leave a comment.

keith waite 
Rating:
5.0

Customer did not leave a comment.

JERRY STEPHENS 
Rating:
5.0

Thelma in Milan was very helpful and full of information I like good effective, efficient people like this Thank you thelma

tom nelson 
Rating:
4.0

Customer did not leave a comment.

STEPHEN NOVOTNY 
Rating:
4.0

Customer did not leave a comment.

BEVERLY CHIDDIX 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE SWICK 
Rating:
5.0

Thelma the manager is great!!!

Robert Gagan 
Rating:
5.0

Customer did not leave a comment.

DEBORAH DOSS 
Rating:
5.0

Vey kind and helpful

GLENN BAILEY 
Rating:
4.0

It was ok I guess I park the trailer in parking spot while it was closed but I call the lady the next morning to verify the trailer and it was all good and I was thankful.

Sammie Yazzie 
Rating:
5.0

great service

GERALD HENKE 
Rating:
3.0

Customer did not leave a comment.

ROBERT C SHULL 
Rating:
4.0

Customer did not leave a comment.

Wes Hobbs 
Rating:
5.0

excellent service

Bernard Dioguardi 
Rating:
3.0

Customer did not leave a comment.

PATRICIA WALKER 
Rating:
2.0

It irked me that the office had no 24hr drop off box and seemed to have nothing but voice mail available. I usually use Penske and now I know why. I'm a not so satisfied customer & will make sure friends / family know about Penske!

SOPHIA BEYM 
Rating:
4.0

Customer did not leave a comment.

KARLA BROWN 
Rating:
4.0

Customer did not leave a comment.

ronald fitzherbert 
Rating:
5.0

Customer did not leave a comment.

JAMES GRAY 
Rating:
4.0

Customer did not leave a comment.

martin rivea 
Rating:
1.0

Worst service I have ever had. I will never again use U-haul....

erica perez 
Rating:
4.0

Customer did not leave a comment.

Jesse Folds 
Rating:
3.0

Customer did not leave a comment.

Drew Mitchem 
Rating:
4.0

Customer did not leave a comment.

Victor Lopez 
Rating:
3.0

Thelma was very helpful in resolving a discrepancy between online validation versus dealer validation of set up. I really appreciate her taking the time to follow thru. The office could use some tidying up.

Patricia BrownWolfe 
Rating:
3.0

Your Representative at Milan was very helpful. She was one of the first U-Haul employers that was friendly and helpful after we had an accident with a U-Haul trailer and our car. She also confirmed that trailers and wind frequently can cause accidents. She was helpful in getting a truck for us so that we could finish our move to Nebraska.

RALEENE HUNTOON 
Rating:
5.0

Customer did not leave a comment.

ELMO PENA 
Rating:
3.0

Person renting equipment could provide more instruction on equipment operation. I was not aware that fender on driver's side of car carrier could pivot out of the way.

ANDY HUM 
No reviews have been submitted for this location.

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