Customer Reviews for Mikes Service Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

It was all great. It made this move. So much easier. Thank you for your service.

Rating:

3.0

If a customer does not use the equipment should not be charged for it. Maybe a small fee could be applied but definitely not full price especially if it was brought back 15 mins after pick up.

Rating:

5.0

Can't think of anything. Staff was informative, respectful and courteous. The truck was clean and mechanically A-1. It's definitely my go-to! Len Tully

Rating:

4.0

Thank you for the great service!

Rating:

5.0

Nothing, was great and great employees. Maybe carry a bit more equipment.

Rating:

5.0

we rented a two wheel dolley to tow my wife's car, the equipment was new and worked as it should however, the ratchet to tighten the straps were very rusty and needed lubrication, they let go twice until I supplied WD40 to sort it out. The vehicle would have come loose without this intervention.

Rating:

5.0

Great communication

Rating:

4.0

It would be nice if there would have been fuel in the truck it was completely empty, i should be compensated for that for my inconvenience,

Rating:

5.0

We were very happy with our rental and thank u very much for your kind help in this matter,...

Rating:

2.0

The trailer leaked and the $3500 reclining 💺 chair got wet. It now has an oder requiring professional cleaning. We took out insurance and want to claim cost for cleaning

Rating:

3.0

2 of my tv got broken bc no one told me there was a leak or that the insurance covered the stuff inside,

Rating:

5.0

I would recommend Mike but NOT Uhaul. Mike was pleasant and quite helpful. I’ll save my Uhaul comments for later as I have yet to settle my “experience” with them.

Rating:

5.0

Why when you reserve online do you have to answer the same questions again inside the office. It makes you not want to bother to fill out all the information online when you have to repeat the same thing again.

Rating:

5.0

Check glove box for keys Lol 😂 , the guy at the front desk was very kind n patient tho

Rating:

5.0

Everything went well

Rating:

5.0

Not a damn thing. Keep it up guys

Rating:

5.0

Very good services from Mike’s in Shediac nb

Rating:

5.0

Mike, the owner of the location was very friendly, professional and helpful. So nice to have such great customer service! AAA+++

Rating:

5.0

They were on time and just got the job done! Excellent guys!!!

Rating:

5.0

friendly and very hopeful service

Rating:

5.0

Easy to find, and thanks for an easy transaction

Rating:

5.0

Realy professional. Enjoy doing business with Mike.

Rating:

2.0

I have rented the same trailer from uHaul on Mountain Road, Moncton and we were told that they must be the ones who hook up the trailer on thw hitch. However Mikes Seevice center said you do it yourself or I can do it for you for 20$ fee...I was forced to.do it myself bc I refused to pay the $20. I fiund that scheming and opportunist for no reason.

Rating:

3.0

Overall my experience wasn’t bad but it did change when it came time to hook up the trailer the electrical portion my truck does not have a flat for hook up and the owner of the shop told me he had one that I could buy for $23. I rented two trailers in Monkton the exact same one and the Monkton location loaned me a flat for plug-in so I could plug it into the eight pin connecter on my truck also my price for renting in Moncton was $65 where in Shediac it was $75 I thought all your prices were the same. Please clarify thank you

Rating:

5.0

Mikes service centre needs to teach all other uhaul centres how to properly put the customer first. Great job mike.

Rating:

5.0

Mike was very helpful.

Rating:

1.0

Mike’s shop wasn’t the problem. Originally I ordered my 10 foot U-Haul to 1795 Main Street Moncton. I was then told I might not be getting a U-Haul even though I had ordered it a month in advance. Eventually they found us a 26 foot U-Haul at Mike’s Service Center. Overall the experience with U-Haul was stressful and unpleasant. I had to drive a massive truck through Montreal and Ottawa during rush hour and ended paying more gas because of the larger truck

Rating:

5.0

Make the app work for equipment return. This is a source of regular frustration for me. The application hangs at the point of uploading photos of the equipment. They save to my phone but don't get sent to you. When I extended this rental by a day over the phone, your agent Juan was very helpful. I voiced my concern about the app and my prior experience with it. He suggested that should there be a problem I call the contact number. LONG hold time - far longer than the automatic voice said should be expected. I wasn't able - or willing - to wait longer than the 35 minutes I "invested". The equipment was returned on time and in good order. The failure of your app notwithstanding. Accordingly, I trust there will not be a surcharge. The location of the rental - Mike's Service Centre - Top Notch. A pleasure to do business with. I only wish I could say the same for your app.

Rating:

5.0

Mike was great. It was the best customer experience we have had through uhaul. Location easy to find and easy to get in and out of.

Rating:

3.0

Please ensure the truck is running in perfect condition

Rating:

4.0

Truck was dirty and the operator cleaned (a little bit) when I mentioned about it. I felt the engine faulty and to be honest in some point, I thought the truck when going up and I had to drive around 50 km/h due the weakness…

Rating:

5.0

Only had minor invoicing issues that were quickly corrected and clarified. Thanks for great service!

Rating:

3.0

They tried to charge me more than quoted even though i brought the trailer back 4 hours early.

Rating:

5.0

I booked a truck in Shediac NB, I was moved three times before my pick date that was very confusing, I finally picked up the truck where I origenal booked it

Rating:

4.0

We needed a rental as our car broke down and we were 2.5 hours away from home." Roger's", was also down that day, so we could not call around for a simple car rental. So the U-Haul truck fit the bill. On reflection, we were given a 20', as the 10' was to be rented.. Perhaps the larger truck could have been offered to the 10' renters(courtesy). There were quite a few trucks. Just a thought. At least the U-Haul came in handy in an emergency.

Rating:

5.0

Great guy .

Rating:

5.0

Keep the Moncton location out of the equation altogether! Their involvement only served to confuse things. Mike’s Service Center operates a great outlet with hands on personalized service.

Rating:

5.0

Little. Mike's welcome and pleasant demeanor rendered our experience wonderful. He was very jovial and helpful. Could not ask for more/better!

Rating:

5.0

This location is not open on the weekends however they have self check-in and a key drop. It was very easy to return the truck even with no one there.

Rating:

5.0

Excellent location to deal with!!

Rating:

2.0

Local rep did not see online reservation, created overbooking situation

Rating:

5.0

Great service

Rating:

5.0

Fast and easy pick up and return. Recommend!

Rating:

5.0

Friendly service was great

Rating:

3.0

Too expensive, got screwed on the mileage. U haul was the only rental in town, but I wouldn't use again

Rating:

5.0

Thank you for the customer service keep up the good work as I prefer to support local

Rating:

1.0

I ordered a trailer online and specified I do not want insurance. I went to the store to get the trailer and the vendor added the insurance to the contract without telling me. It almost double the price I was supposed to pay. I told the vendor I don't want it and I won't pay for it. He answered it's too late. That vendor is a thief.

Rating:

5.0

None

Rating:

1.0

My experience started with a call less than 15 hours before my pickup was to occur. The call indicated althat the size of truck I reserved was not available and only a 26' (vs 15') would be made available. I expressed my disappointment with this, but because I had to get my father moved this one day, I accepted and made my way the next morning. On route, I called to confirm my reservation and ensure the truck would be there as I had lost all confidence in your reservation system. Little did I know, that would just be the start. Upon arrival I was informed the 26' I confirmed was not actually there and the nearest location to pick up was 30 minutes away. Already pressed for time, I had to go since I only had the one day to get moved. Upon arrival there in the remote area of New Brunswick, I wasn't able to do the self serve option as the person who changed my location pick up also changed from am to pm, so nothing was working. I called the number listed and was bounced around from two customer service reps until I told the last one not to transfer me as I had to get the truck. Now way behind schedule I was growing very impatient, and was asked to send phone numbers of people who could verify I was actually going to do what I said I was doing, picking up the truck, and then, I had to take a picture of my face to send it in as verification that it was me. This part took a while as I mentioned I was in a remote area and service on my phone wasn't good. Finally, after over two hours I got the key code and got on with my business. This has to be the worst experience I have ever had trying to rent something. I want all my money refunded, which I told the customer service reps to note on my account as I spent way more in gas traveling to pickup the rental, and drive it from NB to NS. I was so far behind that I need to make another trip back as we couldn't finish in the time we were left with, and that is even more of an added cost. Please respond ASAP to confirm the refund, and if I don't hear back I will be calling my credit card company to tell them the same thing and ask the charges be reversed. You can reach me by email at beatonr7@gmail.com or call 902.233.8547. Ryan Beaton

Rating:

3.0

I was really upset to know that uhaul wasn't able to accept the debit card I booked the trailer with originally and had to use a credit card when I got to pick it up. Nobody told me that I couldn't use debit until I got there. Also I originally booked a different sized trailer and got a call to confirm the pick up the day before and was told the trailer I scheduled was 2 hours away from where I selected to get it from. I should have been told sooner if that was the case to try and make different arrangements. Because of this, I had to change all my plans I had for months when I originally booked it.

Rating:

1.0

They didn't give me the correct size truck, and they changed the location for picking it up 20 minutes farder

Rating:

2.0

Certainly wasn’t clean.

Rating:

4.0

Le camion était parfait. Par contre nous avions réserver un diable plusieurs jours à l avance et quand nous avons été chercher le camion, le diable n était pas disponible. Donc nous avons dû louer un diable dans un autre rental et ça nous a coûté plus de 60$ plus taxe quand nous aurions dû payer 12$ avec la location du camion. De plus les couvertures aussi pratiques qu elles soient, elles étaient vraiment pleine de peluches ce qui étaient désagréables pour les matelas ou sofa….. donc en résumé la qualité- prix du camion est excellent mais très décevant pour les accessoires.