El cliente no dejó un comentario.EMERY L.
Customer Reviews for Mikes Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SEBASTIEN DOMINI L.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Ettore B.
Very good services from Mike's in Shediac nbTherese O.
Mike, the owner of the location was very friendly, professional and helpful. So nice to have such great customer service! AAA+++Daniel R.
They were on time and just got the job done! Excellent guys!!!PAULETTE G.
El cliente no dejó un comentario.Kerem B.
friendly and very hopeful serviceBRIAN R H.
Easy to find, and thanks for an easy transactionDenyse M.
Realy professional. Enjoy doing business with Mike.REGIS J.
I have rented the same trailer from uHaul on Mountain Road, Moncton and we were told that they must be the ones who hook up the trailer on thw hitch. However Mikes Seevice center said you do it yourself or I can do it for you for 20$ fee...I was forced to.do it myself bc I refused to pay the $20. I fiund that scheming and opportunist for no reason.Natalie G.
El cliente no dejó un comentario.Celeste D.
Overall my experience wasn't bad but it did change when it came time to hook up the trailer the electrical portion my truck does not have a flat for hook up and the owner of the shop told me he had one that I could buy for $23. I rented two trailers in Monkton the exact same one and the Monkton location loaned me a flat for plug-in so I could plug it into the eight pin connecter on my truck also my price for renting in Moncton was $65 where in Shediac it was $75 I thought all your prices were the same. Please clarify thank youJean Paul C.
El cliente no dejó un comentario.Christopher L.
El cliente no dejó un comentario.Dean B.
El cliente no dejó un comentario.ROGER C.
Mikes service centre needs to teach all other uhaul centres how to properly put the customer first. Great job mike.SCOTT J.
El cliente no dejó un comentario.Nancy H.
Mike was very helpful.Doug C.
Mike's shop wasn't the problem. Originally I ordered my 10 foot U-Haul to 1795 Main Street Moncton. I was then told I might not be getting a U-Haul even though I had ordered it a month in advance. Eventually they found us a 26 foot U-Haul at Mike's Service Center. Overall the experience with U-Haul was stressful and unpleasant. I had to drive a massive truck through Montreal and Ottawa during rush hour and ended paying more gas because of the larger truckGage G.
El cliente no dejó un comentario.Wanda D.
El cliente no dejó un comentario.Terri M.
Make the app work for equipment return. This is a source of regular frustration for me. The application hangs at the point of uploading photos of the equipment. They save to my phone but don't get sent to you. When I extended this rental by a day over the phone, your agent Juan was very helpful. I voiced my concern about the app and my prior experience with it. He suggested that should there be a problem I call the contact number. LONG hold time - far longer than the automatic voice said should be expected. I wasn't able - or willing - to wait longer than the 35 minutes I "invested". The equipment was returned on time and in good order. The failure of your app notwithstanding. Accordingly, I trust there will not be a surcharge. The location of the rental - Mike's Service Centre - Top Notch. A pleasure to do business with. I only wish I could say the same for your app.Michael A.
El cliente no dejó un comentario.Leroy B.
El cliente no dejó un comentario.Michel D.
Mike was great. It was the best customer experience we have had through uhaul. Location easy to find and easy to get in and out of.John E.
Please ensure the truck is running in perfect conditionPAUL L.
Truck was dirty and the operator cleaned (a little bit) when I mentioned about it. I felt the engine faulty and to be honest in some point, I thought the truck when going up and I had to drive around 50 km/h due the weaknessâ€¦Leandro R.
Only had minor invoicing issues that were quickly corrected and clarified. Thanks for great service!Alain C.
They tried to charge me more than quoted even though i brought the trailer back 4 hours early.Stuart S.
El cliente no dejó un comentario.JOSEPH LARRY VIN W.
I booked a truck in Shediac NB, I was moved three times before my pick date that was very confusing, I finally picked up the truck where I origenal booked itJOE L.
We needed a rental as our car broke down and we were 2.5 hours away from home." Roger's", was also down that day, so we could not call around for a simple car rental. So the U-Haul truck fit the bill. On reflection, we were given a 20', as the 10' was to be rented.. Perhaps the larger truck could have been offered to the 10' renters(courtesy). There were quite a few trucks. Just a thought. At least the U-Haul came in handy in an emergency.donald G.
Great guy .Gail P.
El cliente no dejó un comentario.HECTOR C.
Keep the Moncton location out of the equation altogether! Their involvement only served to confuse things. Mike's Service Center operates a great outlet with hands on personalized service.LLOYD M.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.RENE PAUL L.
El cliente no dejó un comentario.Cathy C.
Little. Mike's welcome and pleasant demeanor rendered our experience wonderful. He was very jovial and helpful. Could not ask for more/better!Bruce J.
El cliente no dejó un comentario.LILLA G.
This location is not open on the weekends however they have self check-in and a key drop. It was very easy to return the truck even with no one there.GLEN B.
Excellent location to deal with!!Wayne R.
Local rep did not see online reservation, created overbooking situationSERGE L.
Great serviceGARY W.
Fast and easy pick up and return. Recommend!Michael Charles A.
Friendly service was greatFrancois P.
Too expensive, got screwed on the mileage. U haul was the only rental in town, but I wouldn't use againDAVID RICHARD GE B.
Thank you for the customer service keep up the good work as I prefer to support localDERRICK W A.
I ordered a trailer online and specified I do not want insurance. I went to the store to get the trailer and the vendor added the insurance to the contract without telling me. It almost double the price I was supposed to pay. I told the vendor I don't want it and I won't pay for it. He answered it's too late. That vendor is a thief.ETIENNE B.
El cliente no dejó un comentario.FLORENT C.
NingunoGUY E G.
El cliente no dejó un comentario.BERNARD G.
My experience started with a call less than 15 hours before my pickup was to occur. The call indicated althat the size of truck I reserved was not available and only a 26' (vs 15') would be made available. I expressed my disappointment with this, but because I had to get my father moved this one day, I accepted and made my way the next morning. On route, I called to confirm my reservation and ensure the truck would be there as I had lost all confidence in your reservation system. Little did I know, that would just be the start. Upon arrival I was informed the 26' I confirmed was not actually there and the nearest location to pick up was 30 minutes away. Already pressed for time, I had to go since I only had the one day to get moved. Upon arrival there in the remote area of New Brunswick, I wasn't able to do the self serve option as the person who changed my location pick up also changed from am to pm, so nothing was working. I called the number listed and was bounced around from two customer service reps until I told the last one not to transfer me as I had to get the truck. Now way behind schedule I was growing very impatient, and was asked to send phone numbers of people who could verify I was actually going to do what I said I was doing, picking up the truck, and then, I had to take a picture of my face to send it in as verification that it was me. This part took a while as I mentioned I was in a remote area and service on my phone wasn't good. Finally, after over two hours I got the key code and got on with my business. This has to be the worst experience I have ever had trying to rent something. I want all my money refunded, which I told the customer service reps to note on my account as I spent way more in gas traveling to pickup the rental, and drive it from NB to NS. I was so far behind that I need to make another trip back as we couldn't finish in the time we were left with, and that is even more of an added cost. Please respond ASAP to confirm the refund, and if I don't hear back I will be calling my credit card company to tell them the same thing and ask the charges be reversed. You can reach me by email at email@example.com or call 902.233.8547. Ryan BeatonRyan Daniel B.
I was really upset to know that uhaul wasn't able to accept the debit card I booked the trailer with originally and had to use a credit card when I got to pick it up. Nobody told me that I couldn't use debit until I got there. Also I originally booked a different sized trailer and got a call to confirm the pick up the day before and was told the trailer I scheduled was 2 hours away from where I selected to get it from. I should have been told sooner if that was the case to try and make different arrangements. Because of this, I had to change all my plans I had for months when I originally booked it.AILEEN S.
They didn't give me the correct size truck, and they changed the location for picking it up 20 minutes farderELIODORO B.
Certainly wasn't clean.TRAVIS SHELDON H.
Le camion Ã©tait parfait. Par contre nous avions rÃ©server un diable plusieurs jours Ã l avance et quand nous avons Ã©tÃ© chercher le camion, le diable n Ã©tait pas disponible. Donc nous avons dÃ» louer un diable dans un autre rental et Ã§a nous a coÃ»tÃ© plus de 60$ plus taxe quand nous aurions dÃ» payer 12$ avec la location du camion. De plus les couvertures aussi pratiques qu elles soient, elles Ã©taient vraiment pleine de peluches ce qui Ã©taient dÃ©sagrÃ©ables pour les matelas ou sofaâ€¦.. donc en rÃ©sumÃ© la qualitÃ©- prix du camion est excellent mais trÃ¨s dÃ©cevant pour les accessoires.CARL C.
Continue the sameJEAN-LOUIS DENNI P.
Would reccomend never using uhaul. They gave our 26ft truck away 2 times in Moncton NB and left us with 2- 6x12 pull trailers to move an entire house across Canada, leaving us to have to make multiple trips fom Alberta to NB just to get all of our belongings. This has resulted in a very nice lawsuit against Uhaul. Beware !!CATHERINE GALE U.
El cliente no dejó un comentario.RENE PAUL L.
El cliente no dejó un comentario.LEON ANDRE JOS L.
Had to hook up trailer by myself! No help! But very nice!JOSEPH RENE CLAU L.
Mike goes above and beyond for every customer @JEAN MARC GEORGE P.
Great the way it is!GHISLAIN C.
El cliente no dejó un comentario.Emery D.
El cliente no dejó un comentario.JEAN GUY R.
El cliente no dejó un comentario.Roger A.
Thank You ! Much appreciated.Joseph Marc C.
Mike's Service Centre was excellent â€¦The rest of the experience was terrible. We had 8 UBoxesâ€¦it was impossible to get a reliable response from anyone in the Quebec offices. Delivery of the boxes was a nightmareâ€¦as was their pick up. Overallâ€¦ a terrible experience. Never again!!ALAN H.
Wanted smaller truck for 28 kilometers was charge for insurance but did not need because credit card covers for rental but nothing was explainJOS JEAN CLAUDE C.
El cliente no dejó un comentario.JAMES FRANCIS G.
El cliente no dejó un comentario.Evan H.
NadaJACOBHENDRIK BRU J.
170.00 for a 3 hrs rental, and 65.00 in gas for a 50 mile drive...Never again. By the way, I had uhaul move us from Belleville on to shediac...Everything was done on time...GabeGABRIEL FREDDIE C.
Great service, the truck ran perfect. Manager very helpful.LOUIS J L.
Mike was great to work with. We had a unique situation where we had to rent a truck for our movers while we were out of town. Mike made it easy! It's nice that the truck rental is just a short distance from the Parlee Beach Storage Facility that we used, too.NEIL MATTHEW JOH B.
El cliente no dejó un comentario.LEO A.
El cliente no dejó un comentario.ANGELA F.
El cliente no dejó un comentario.ANGELA F.
El cliente no dejó un comentario.JAMES WILLIAM C.
El cliente no dejó un comentario.Jean L.
El cliente no dejó un comentario.ROGER D C.
I requested a 10 foot truck for 24hrs - I received a call witin minutes to confirm my order. I was then called the day before pick up and told it was not available and I would need to take a 15 foot for the same price. When I got there to pick it up, I was told it needed to be returned by 5pm same day - THIS IS NOT WHAT I REQUESTED - I was then given a 20 foot truck for the same price - This truck was too big for my needs and caused grief as i had to find a place to park such a large vehicle.JOS CHARLES R B.
After paying for my rental I am charged again for over 110$ plus 90$. After talking to a representative they asked me to talk to my bank. Pretty sure it has nothing to do with my bank if you took a second charge on my account and cannot put it back. What am I suppose to say to my bank, give me back my money that u-haul took from me?? Been over a month now and still did not see no funda returned. I'm 100% this was intentional and I am not the first that this happens..Marc G.
El cliente no dejó un comentario.Marc Joseph V.
Truck cab was dirtyDon G.
El cliente no dejó un comentario.Michelle R.
The service was great and the trailer was clean and had no problem whatsoever with it. thanks U-haulGeorge Joseph M.
Accept a debit card as payment and stick to advertised ratesLinda Betty E.
Always a pleasure to visit and do business with. Will definitely be back!Michael Charles A.
El cliente no dejó un comentario.Pamela Rachel F.
El cliente no dejó un comentario.MARK ANTHONY M.
The inside of the cab was for of crumbs from the last rentor and the gas measurement mileage was not what was quoted on the contract, so I took a photo of the mileage and gas gage. When I brought the truck back, I again took a photo to show the owner that I returned it as it was and it was proven by the mileage. He said I should have come in prior to leave, which in retrospect I understand but is also why I took the photo! Had he advised that if there were discrepancies to come in a let him know prior to leaving, I would have. I would rent from u-haul again but not from that IDIOT!MarkG J.
Why we can pay cash ?JUDES V.
I did the pick up after hours with the app on the phone and the truck that I got was parked in between a snow bank and another truck and a large snowbank and the wheels were frozen into 3 plus inches of ice. It took me 25 minutes to get unstuckGerhard S.
El cliente no dejó un comentario.ARTHUR JOSEPH M.
Everything was fineJOSEPH MARIO S.
Both the rental location and U-Haul individuals were friendly and able to deal with the issues, but this is my 4rth U haul rental and still problems with process. The rented unit was not available and i needed to get a more expensive option, but they were going to provide me with a credit to offset the cost difference. App also did not work when returning the unit afterhours.JEANNOT JOSEPH R.