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Brandon L.
Customer Reviews for Mikes Kwikway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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i waived a15.00 dollar fee and i still got charged when i returned my vehicle
Marty T.For some reason the computer, per the clerk was slow. Such that she would wait on other customers why the computer was processing. It also meant I had to wait. The clerk provided me the code to unlock the padlock on the truck. As it was about freezing temperature or slightly above (2 or 3 degrees Celsius I found the tumblers on the padlock difficult to turn. When I thought i had the correct combination the padlock did not unlock. Eventually a gentleman came over and looked at the padlock number and realized I had been given the wrong code. He was able to move the tumblers to the correct code and unlocked the padlock..
Ron C.nothing very helpfull
dale R.Location is amazing. Equipment maintenance by uhual itself is horrible. We rented a truck, couldn't even leave tires flat. Had to double.pay and wait for refunds and the U-Haul head office tested the location staff horribly to the point they write them down and give them negative marks because they had to call them for service. Imagine. LOCATION AMAZING L, once again the truck maintenance is HORRIBLE. NOT the locations fault. The truck was just dropped off by U-Haul itself in bad repair. Second replacement truck not much better.
MATTHEW DEAN T.the people were very good to deal with but many issues downloading a picture of a drivers license. Difficulty downloading was a real issue and caused a lot of delays there when i was trying to pack the truck and move
KAREN H.The total charges for a rental are outrageous. I won't ever be using u-haul again.
Adrian T.Truck cab had used masks on the floor. Truck back was dirty. The truck smelled like smoke, there were ashes in the ash tray. The location could not find the drop off point previously entered and changed it, forcing me to call afterwards to correct it.
Richard S.Trailer was missing the electrical harness and I had to borrow one from another unit. Other than that, everything was perfect. Easily accessible, staff knew what they were doing in both checkout and checkin, smooth and simple!
Jeff W.I requested a furniture dolly online 2 months prior with my booking. None were available. As well, no box dolly; we were given an appliance dolly. I requested 2 furniture blankets, I was told I requested “24â€. Who needs 24 furniture blankets? As well, I was not able to pay debit, the Uhaul website stated I was able to. I ended up having to pay cash, with a deposit. There should be notifications that the pick up location does not have certain equipment, as well what payment details would be available. The Uhaul website was not updated.
Michelle O.Staff were great . Pick up was an easy transaction.
Paul R.Servicio al cliente de excelencia. Very helpful, friendly and informative.
JAMIE V.Truck was not cleaned as it had dirty masks from previous user strewn about
allyson C.Drop off location was fine
Mark Edward D B.This Spot was a replacement for OCR in Oakhill where we had a 9:00 truck reservation. There was no truck there. This was the next place we could get a rental 6 plus hours later. We were not notified of the change and put our move behind a day. Very disappointed
Stephen H.Everything was great.
Matthew T.I wanted to rent a truck from Dartmouth. Adding an hour drive each way was bank breaking. Highway robbery!
David W.The check out was smooth and efficient. When I came back with the vehicle, the lady dealt with was slow and wasn't very polite.
Stephanie S.Convenient location and friendly customer service despite how busy the shop was- I wasn't rushed.
Sabrena J.Great experience. Equipment worked very well. Don't change a thing!
Niccolas C.Easy, friendly experience
COLIN GILMOUR M.When i arrived there was only 1 employee working. She was trying to process my rental and work the convenience counter at the same time. The process took very long. When I asked the owner if there would be someone to help me load my vehicle on the vehicle transporter, he said no, he was heading to Halifax. He said he would print me off instructions. At the end of the checking in process he handed me a stack of papers and said good luck. If he is the owner of the location and is renting out Uhauls I find it hard to believe that he would plan to go to Halifax on the busiest day of the Month. Du to the fact that I was by myself, I had no one to help me load my vehicle on the transporter, and had to drive to New Glasgow and back. I am very unhappy with how I was treated. I should have went with a bigger truck and went to OCR. At least there would have been someone to help me!! You need to have a discussion with the owner and express to him its not a good idea to head leave the site on the busiest day of the Month.
Harvey B.It took me 45 minutes to make a simple pick-up of a trailer. The issue was not with the location but the new software system rolled out by U-haul. After three attempts on the system in the store I finally had to complete the process on my phone. Even after that the system would not allow a credit card payment so I had to use cash. This was a brutal experience and it will be a long time before U-haul sees my business again. Lucky for me, there are other competitors I can go to for rentals.
Bruce C.All went well and service was excellent!!
Michele B.Make sure the person who is in charge of renting u-haul equipment, understands English, speaks clear English, and knows how to write up the transaction. Also ask a client if they want insurance before beginning the paper work not at the end. I was delayed getting the equipment for almost an hour.
Phillip C.No washer fluid and they tried to charge us two day when we had it for a day really not happy didn't take the 25 off for cleaning the back
leroy T.When I returned the trailer the bill said I should get ~25$ back. It never went back into my bank. I went back to the uhaul place and they just gave me cash back.
Jonathan K.Keep up the good work!
philip M.Nothing for. Little mix up there today and store clerk had to call someone at u-haul which held me up a extra 20 minutes or so.That being said things got resolved and on my way. Thanks.????????
FRANK E.Great service. Thanks!
Jamie G.Absolutely fantastic service! Flawless and easy. Will be back!
Jamie G.Friendly and efficient service
Dallas P.Very poor rates Not happy with the price at all or cx from actual uhaul not the location
Angie V.much training is required for staff @ this location, spent 1 hr 45 mins making the reservation and picking up the vehicle as only the manager was trained
Greville T.Mirror was broken, which made driving dangerous. Wipers did not work adequately. One wiper appeared to be too small. Truck leaked and things got wet Window on passenger side did not work AC did not work consistently Staff were not knowledgeable with the registration/ rental process. Getting the uhaul took close to 2 hours. Gas tank was not full
Kelsey K.Inside truck and the cargo box was pretty dirty.
Michael C.The location was fine but it was not my first choice. I booked a trailer at another location and was shocked when they called me (three weeks after I booked, and only a couple of days before my move) that they could not provide me with the trailer I booked. They offered me a much bigger one instead, but it was not what I wanted. I thought when I booked something, it was actually reserved for me...I ended up having to make many phone calls and spend a lot of time on hold to get this sorted out. What does it mean to have a reservation, if they can just change it on you?
LOUIS R.The person serving didn't know ANYTHING about U Haul. She 'suggested' that she call someone for help. She did and directly pass the phone to me...They took my credit card information. Didn't give a receipt to say that I paid or a contract or anything. The Trailer was OPEN, in the rain, full of junk that we had to clean and we had to take cables from another trailer for the light because there was none on ours.... Didn't answer any of our questions about the drop off, They sent a link that didn't work, even 24 hours after. So what to do hey! So we dropped it off the next day, on Sunday, it was closed.. (Because we didn't even know for how long we could keep it, with no paper or info, we made sure to bring it back in 24 hours not to be charged for anything more). so still no idea what to do. we parked it there, took pictures for us to prove that we did drop it off (in way better condition then we got it) So Now what... Do they check if they got new trailers in the yard? We have no clue because we have no info from people that our suppose to help us.... but WE did our part and more..
Andrea S.Your address online is wrong. We got lost and it added a lot of stress and time trying to find the right place. After two calls to the number listed we were finally told how to get there.
Jon D.make sure someone is available who knows about policies and can assist customer without freaking out
Angelica B.There were three keys given, only one worked which we found out while stopping to gas up. Upon drop off the Fredericton location immediately removed the two keys that didn't work so as not to confuse whoever took the truck next time.
Sharon I.The location is not shown properly on Google Maps. Contacting them via phone rectified the situation. Friendly folks and a prompt pick up was achieved. I believe that Google Maps accepts updates to improve location accuracy.
robert G.Very good customer service
loretta S.The trailer tongue rested on the ground. No way to jack it up to get on my hitch. Had to wrench and put a person at the rear to lift it. Ridiculous way to rent equipment. I see why the bad reviews. I assumed it would be like at other locations where you back on and hook on. If I had been alone, I would have had to leave without it.
michelle S.Great friendly, knowledgeable service at Mike's, Hubbard's could learn from them!
TIM A.The owner of the establishment was not present at the time of pick up and the woman at the counter offered no help to install the trailer to the hitch. Therefore we did our best and took the trailer home to load. After loading, the trailer seemed very low to the ground. We stopped back and the owner was present and told us that the hitch had been installed incorrectly by U-Haul in Dartmouth. He told us to drive to the nearest auto mechanic because he couldn't help us. So we did and thank goodness the mechanic was a nice man and used his air jack to hoist the trailer up, disconnect the trailer and re-install the hitch correctly. Of course we had to pay for the service. Our experience with U-Haul in Lunenburg was horrific and the Dartmouth location also was terrible because they installed the hitch backwards. We would have forgiven this if the Mikes Kwik Way location had been helpful. You should NEVER allow a customer to leave U-Haul without having a qualified technician attach the trailer or at least be on hand to review. The consequences could have been deadly if we hadn't taken initiative to solve the mistakes U-Haul made.
Matthew E.Advised extra mileage charge and told to call and complain if felt it was not applicable.
Jerry F.:|
Scott T.Truck rented had roof leaks.
Michael C.Drop off was okay though again we had to wait for a uhaul rep to arrive at the store for return. We also had to fill the tank more since the contract showed we got it half full and not below half which it was. Otherwise worker was friendly and helpful which was great.
Heather H.Fast and friendly
Derrick F.It was perfect.
Lunenbunrg A.Maybe help with loading trailer on ball as I was by my self
Greg M.