Comentarios del cliente para Mikes Kwik Way

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mikes Kwik Way

Grado total:

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Michael C. en

Grado:

Inside truck and the cargo box was pretty dirty.

LOUIS R. en

Grado:

The location was fine but it was not my first choice. I booked a trailer at another location and was shocked when they called me (three weeks after I booked, and only a couple of days before my move) that they could not provide me with the trailer I booked. They offered me a much bigger one instead, but it was not what I wanted. I thought when I booked something, it was actually reserved for me...I ended up having to make many phone calls and spend a lot of time on hold to get this sorted out. What does it mean to have a reservation, if they can just change it on you?

Andrea S. en

Grado:

The person serving didn't know ANYTHING about U Haul. She 'suggested' that she call someone for help. She did and directly pass the phone to me...They took my credit card information. Didn't give a receipt to say that I paid or a contract or anything. The Trailer was OPEN, in the rain, full of junk that we had to clean and we had to take cables from another trailer for the light because there was none on ours.... Didn't answer any of our questions about the drop off, They sent a link that didn't work, even 24 hours after. So what to do hey! So we dropped it off the next day, on Sunday, it was closed.. (Because we didn't even know for how long we could keep it, with no paper or info, we made sure to bring it back in 24 hours not to be charged for anything more). so still no idea what to do. we parked it there, took pictures for us to prove that we did drop it off (in way better condition then we got it) So Now what... Do they check if they got new trailers in the yard? We have no clue because we have no info from people that our suppose to help us.... but WE did our part and more..

Jon D. en

Grado:

Your address online is wrong. We got lost and it added a lot of stress and time trying to find the right place. After two calls to the number listed we were finally told how to get there.

Angelica B. en

Grado:

make sure someone is available who knows about policies and can assist customer without freaking out

Sharon I. en

Grado:

There were three keys given, only one worked which we found out while stopping to gas up. Upon drop off the Fredericton location immediately removed the two keys that didn't work so as not to confuse whoever took the truck next time.

robert G. en

Grado:

The location is not shown properly on Google Maps. Contacting them via phone rectified the situation. Friendly folks and a prompt pick up was achieved. I believe that Google Maps accepts updates to improve location accuracy.

loretta S. en

Grado:

Very good customer service

michelle S. en

Grado:

The trailer tongue rested on the ground. No way to jack it up to get on my hitch. Had to wrench and put a person at the rear to lift it. Ridiculous way to rent equipment. I see why the bad reviews. I assumed it would be like at other locations where you back on and hook on. If I had been alone, I would have had to leave without it.

joe D. en

Grado:

El cliente no dejó un comentario.

Jayme R. en

Grado:

El cliente no dejó un comentario.

TIM A. en

Grado:

Great friendly, knowledgeable service at Mike’s, Hubbard’s could learn from them!

Matthew E. en

Grado:

The owner of the establishment was not present at the time of pick up and the woman at the counter offered no help to install the trailer to the hitch. Therefore we did our best and took the trailer home to load. After loading, the trailer seemed very low to the ground. We stopped back and the owner was present and told us that the hitch had been installed incorrectly by U-Haul in Dartmouth. He told us to drive to the nearest auto mechanic because he couldn’t help us. So we did and thank goodness the mechanic was a nice man and used his air jack to hoist the trailer up, disconnect the trailer and re-install the hitch correctly. Of course we had to pay for the service. Our experience with U-Haul in Lunenburg was horrific and the Dartmouth location also was terrible because they installed the hitch backwards. We would have forgiven this if the Mikes Kwik Way location had been helpful. You should NEVER allow a customer to leave U-Haul without having a qualified technician attach the trailer or at least be on hand to review. The consequences could have been deadly if we hadn’t taken initiative to solve the mistakes U-Haul made.

Ian C. en

Grado:

El cliente no dejó un comentario.

Jerry F. en

Grado:

Advised extra mileage charge and told to call and complain if felt it was not applicable.

Scott T. en

Grado:

:|

Jim S. en

Grado:

El cliente no dejó un comentario.

Sperry M. en

Grado:

El cliente no dejó un comentario.

Debbie H. en

Grado:

El cliente no dejó un comentario.

Sperry M. en

Grado:

El cliente no dejó un comentario.

Royce W. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

Truck rented had roof leaks.

Ray P. en

Grado:

El cliente no dejó un comentario.

Heather H. en

Grado:

Drop off was okay though again we had to wait for a uhaul rep to arrive at the store for return. We also had to fill the tank more since the contract showed we got it half full and not below half which it was. Otherwise worker was friendly and helpful which was great.

Derrick F. en

Grado:

Fast and friendly

Luke R. en

Grado:

El cliente no dejó un comentario.

Carroll N. en

Grado:

El cliente no dejó un comentario.

Lunenbunrg A. en

Grado:

It was perfect.

robert L. en

Grado:

El cliente no dejó un comentario.

Greg M. en

Grado:

El cliente no dejó un comentario.