Customer Reviews for Mikes Garage Inc
(U-Haul Neighborhood Dealer)

1,145 reviews

596 Old Dixie Hwy   Vero Beach, FL 32962
(BTWN 4TH ST & 8 TH ST)

(772) 299-3855

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(772) 299-3855

596 Old Dixie Hwy
Vero Beach, FL 32962
(BTWN 4TH ST & 8 TH ST)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Abel 
Rating:
3.0

Staff was terrific

Nancy Holzhausen 
Rating:
2.0

I was charged close to $500 dollars. The rental was supposed to be a flat 240 they add another 150 without an explanation! Just a bill took out of my account!!!

TALIE MCBRAYER 
Rating:
5.0

Customer did not leave a comment.

Lawrence Kimball 
Rating:
3.0

returned via app. did not see or meet anyone.

Tsukasa Endo 
Rating:
2.0

I used the truck for 45 minutes. I drove 8 miles on it. Right before turning it in I put just under 2 gallons (1.75 to be exact) at a gas station right next to the location. They still charged my for fuel. Seems like someone is either running a scam or the gas guage is not working. Its only 7 bucks but still... unless your truck gets 2 miles to the gallon there is no way that charge is valid.

Todd Chandler 
Rating:
5.0

Very easy transaction. Clerk at Mikes was very helpful

Christine Pellegrino 
Rating:
5.0

Very efficient check in and return. Friendly staff.

Rexford Vernon 
Rating:
5.0

Customer did not leave a comment.

Shilah Sypniewski 
Rating:
5.0

Great Service. Thank you

David Hernandez 
Rating:
5.0

Customer did not leave a comment.

Nyshann Jones 
Rating:
1.0

A poor location at night due to no lighting I changed the Pick up time from 7:00 to 9:00 AM because I wanted to have a ONE TIME hired driver get registered and I wasn't sure how to do it correctly online using the App. When I arrived the unfriendly lady told me that she would not do it because I had failed to cancel the 24/7 . I told her that other locations are happy to help if it is during business hours - my 2-day rental of a 20 foot truck from Shield's Auto in Vero Beach, they were extremely helpful and did it for me even though I had elected 24/7 It took me 25 EXTRA minutes to get the truck and another 20 minutes with Customer service today to fix my account that put the one-time hired driver as the owner of the account.

ROGER STANG 
Rating:
5.0

Great experience. Keep doing what you’re doing

Elliot Blum 
Rating:
2.0

Customer did not leave a comment.

Kirk Mitchell 
Rating:
4.0

Low tire pressure warning and half tank of gas. Not a major issue

JOHN MALLIN 
Rating:
1.0

Person providing the check in rental service very unfriendly both at check in and check out. Property is a mess and UHaul is not their priority. Gate is closed to get to check in. You have to go to another gate to get the trailer. Honestly, I would have driven by this location if I had not used GPS. Not much indicating its a business renting Uhaul's. Person hooking up the trailer was upset about work and vented. The trailer was angled such it was say at 45 degrees pointing into another vehcile. He told me to back up and I indicated I could not do it with out hitting the vehicle. He gets all cranky saying he would move the trailer (I do not read minds). Returning the trailer - person at check in (same person) very unfriendly. Unhooking, the 2 people were friendlier. Exterior of trailer was moderately clean, interior was clean.

Bill Boylan 
Rating:
4.0

Friendlier people!

Brian Palmer 
Rating:
5.0

Customer did not leave a comment.

Stephane Bouyssou 
Rating:
5.0

Thanks for helping me out 😁

Jennifer Edwards 
Rating:
5.0

Customer did not leave a comment.

Timothy Tetreault 
Rating:
5.0

Truck was clean and ready on time.

RANDY NIEDZ 
Rating:
5.0

Customer did not leave a comment.

Joseph Horn 
Rating:
3.0

The service I received was excellent. The problem was the truck itself. The truck smelled like stale cigarettes and sweat, and the brakes failed on me four times, which could have been catastrophic.

Brett Lieberman 
Rating:
5.0

Was good experience, the base of the dolly is a little small.

Itay Ben yosef 
Rating:
4.0

Picking up and dropping off rental was very convenient and staff was friendly and helpful. I would definitely recommend.

Dorene Sutton 
Rating:
4.0

The woman at the counter was a very rude and nasty person. The man I talked to on the phone was very nice

russell moesly 
Rating:
5.0

Friendly and attentive staff.

Elliot Blum 
Rating:
5.0

Customer did not leave a comment.

Lawrence Kimball 
Rating:
1.0

Pathetic…

KENNETH JOHN WASCO 
Rating:
1.0

Rude employee.

Patrick Moran 
Rating:
4.0

Customer did not leave a comment.

Brian Adamson 
Rating:
2.0

Customer did not leave a comment.

Allen Atkinson 
Rating:
4.0

Customer did not leave a comment.

KIM MILLS 
Rating:
5.0

Customer did not leave a comment.

Kelly Meinders 
Rating:
3.0

Not the closest location to me, but the only one that had a pick up truck.

William Madden 
Rating:
5.0

Customer did not leave a comment.

Adam Johnson 
Rating:
2.0

Woman checking me out not friendly & provided limited information. I had to call your National phone # to confirm the trailer was turned in. The next day I got an email confirming the trailer was returned.

Rex Percelle 
Rating:
2.0

Have someone who is at least cordial and not an attitude of rudeness. It's probably a stressful job, but when you have to interact with others, at least try and be 1/2 pleasant . Also, the phone number for UHAUL at this particular location doesn't work. Upon mentioning that, i was told abruptly and rudely to call UHAUL, because it hasn't worked for over 2 years. Maybe a change of scenery or personnel's perspective might help your business at this particular location. I have rented many times over the years and truthfully, this was the worst experience I've ever had in all my 15 years of renting from UHAUL. I will definitely NOT rent nor drop off at this location in the future.

Marlene Jenkins 
Rating:
5.0

fast easy hook up- the lady at the desk was helpful on the pick up of the equipment- explained all in detail- drop off also fast and easy- will use Mike Garage again. Thank You

clay turner 
Rating:
2.0

Customer did not leave a comment.

John Scionti 
Rating:
2.0

The woman at the desk was very rude and not helpful.

John Koziarski 
Rating:
5.0

Customer did not leave a comment.

Hannah Cossey 
Rating:
5.0

Excellent service. Needed to extend my reservation and were very accommodating will definitely recommend.

jANET rago 
Rating:
5.0

Customer did not leave a comment.

JOHN MALLIN 
Rating:
5.0

All was good

Elaine Sauerman 
Rating:
3.0

Not good attitude from front desk

Alexander Manzano 
Rating:
4.0

This was Mike's garage,,Vero Beach,,the lady doing the renting was very informative and nice,,the man hooking up the trailer was efficient and had a great sence of humor,,I would recommend this place,,tell them "Hippy" sent you 👍✌️

Randall Dehmer 
Rating:
5.0

Customer did not leave a comment.

Paul Dubiel 
Rating:
1.0

It's on a secluded road no real signage until you see a small # of Uhuals so you pull in only to get told (not friendly) to go 3 gates down the road to some unmarked gate absolutely no signage looks like a junk yard which was locked so we went back to the other drop off again lugging a trailer and was told someone would be there in a min, again not nice. Drove back to the junk yard and at least this time he was there and he was pleasant and nice. It was difficult.

Daniel Graves 
Rating:
2.0

I really had a mixed experience. The location isn't the greatest to get in and out as it's not clearly marked and the business is used for other things. They checked me in and out efficiently so no complaints there. On the return, the gentleman who checked me in was irritated that I drove into the parking area instead of the side of the road and seemed inconvenienced during the whole transaction. There was heavy traffic and the side of the road had a large hole filled with water in front of the gate so I drove through the gate where there were other trailers also. The gentlemen had me maneuver out of the parking lot to park the trailer where I picked up in another lot down the street that stays locked. The right thing to do would have been to disconnect the trailer where it was and for them to put it wherever they needed. Instead, I had to do a series of trailer gymnastics and back and forth to get out of there. A few of the employees coming into work assisted me so I could squeeze out. The people that connected and disconnected were pleasant. Otherwise, the location is convenient for me, they had what I needed so I would give them another try.

CLYDE FRY 
Rating:
4.0

Customer did not leave a comment.

Brandon Velez 
Rating:
1.0

The lady was the worst that I have ever dealt with. I drove into the location. She said I had to go back down the street to the third gate. Busy street. No place to turn around. She said that wasn’t her problem I should have checked it out before I drove in. Just rude, rude, rude. They are really doing a disservice to Uhaul.

Al Blazing 
Rating:
3.0

Customer did not leave a comment.

Catherine Remmes 
Rating:
4.0

Customer did not leave a comment.

Donna Phillips 
Rating:
5.0

Overall, U-Haul booking system is pretty good.

Manuel Valcarcel 
Rating:
5.0

Customer did not leave a comment.

Kimberly Samuels 
Rating:
2.0

Looks like a junk yard.

Philip Lambing 
Rating:
3.0

Customer did not leave a comment.

Aqeelah Rufai 
Rating:
1.0

Most unfriendly people in town. The person at the site said call UHaul with any questions, they dont paye.to answer any questions.

Carolyn Nelson 
Rating:
5.0

Customer did not leave a comment.

Thomas Boyle 
Rating:
1.0

Person in office extremely rude! She Should not be representative of any business

Alfredo Alonso 
Rating:
5.0

The U HAUL App is very difficult to maneuver. Also, it takes way too much time to process picking up and drop off. What if I had run out of batteries. Terrible process.

Sharon Dressler 
Rating:
3.0

My original reservation was for Pick Up Location: Tire Works & More 2626 US Hwy 1 Vero Beach, FL 32960 Date & Time: Wednesday, July 19, 2023 at 9:00 AM I arrived early, around 8:30. Google Maps indicated they opened at 8am. No one there, so I went to a coffee shop till 9. Returned at 9, no one there. 9:15 I called the shop number and got no answer. I then called UHaul and had to wait ten minutes to get a rep, who then had to transfer me to someone else. I was told the original pickup site would open around 1030, and rebooked for pickup at Mikes Garage. The site that advertised a 0900 pickup was entirely disrespectful of my time and business. I get it that a trailer isn't a big dollar rental, but I assure you I won't be going to Tire Works for anything. It doesn't reflect well on UHaul to have such shoddy franchisees. The pickup and return at Mike's Garage were good. Customer service was good. Because they're also an impound lot, customers conduct transactions at an outside window and it doesn't feel all that welcoming, but the rep behind the window and the tech who helped hook up the trailer were both very good.

William Shanley 
Rating:
1.0

The person who owns this business is a racist man who yelled at me and treated really bad because I am a Latino,I don’t even know why I-Haul is doing business with them when they have so many bad reviews on Google and Yelp.I have never been judge in this country for the color of my skin until I decided to rent a U-Haul truck from this location.

Norge Lopez 
Rating:
4.0

Customer did not leave a comment.

stephanie furst 
Rating:
5.0

Customer did not leave a comment.

Michael Clancy 
Rating:
4.0

Customer did not leave a comment.

Douglass Oberbillig 
Rating:
1.0

The lady behind the bullet proof glass is outright nasty , I came to the window and she gave me direction where to go and said there was going to someone waiting to receive the rental , after about 15 minutes I walked back to make sure I was at the right place and she gave me an attitude and said I needed to be patient because someone had to walk to open the gate ; keep in mind I walked the same distance back from the lot to the office and back to the gate if the lot and waited about 5 minutes for a gentleman to open the gate , the gentleman was very helpful by the way . I found this lady’s temper tantrum totally uncalled for , she should definitely not be representing Uhaul or in any costumer facing job. She should be dealing in inmates in a prision somewhere totally isolated , she has no people skills . j

Jose Gabriel Saca 
Rating:
4.0

The location was fine. My comment is regarding Uhaul in general. Uhaul needs to improve on knowing what equipment is actually available at each location. I was sent on a wild goose chase to locate my truck and was sent to a location that didn’t have any trucks available and eventually had to drive 30 minutes out of the way and was still charged regular rates and mileage. Unfortunately we were moving in the rain and my truck’s roof leaked and several of my boxes were soaked including my leather sofa. Not very happy with Uhaul right now.

Miranda Artz 
Rating:
1.0

Booked in Port Saint Lucie ended up driving an extra 21 miles to pick up and drop off in Vero Beach. Of course was subsequently charged for the additional mileage. What should have been a 20mile charge ended up being a 67 mile charge. Completely unexceptable!

JAMES IVERSON 
Rating:
5.0

Customer did not leave a comment.

TRISTAN ACCARDI 
Rating:
4.0

We drop the rental off on a day the business was closed but we got a prompted receipt from them on Monday morning. So very happy with the drop off location. The only thing I would change is adding some kind of markings as to where to park the vans because a guy that lived next to the parking area came out and yelled at us because he said he has a hard time getting out of his driveway even though we won't block him. I think he just needed to blow off steam and I was a likely target. Also another couple came in while we were there and they were confused as to where to park.

Candace LaPointe 
Rating:
1.0

Customer did not leave a comment.

Federico Fawzi 
Rating:
3.0

Customer did not leave a comment.

scott ligon 
Rating:
1.0

Remove mike’s garage from being an authorized u-haul location. They’re rude and absolutely disrespectful when dealing with customers. They towed my U-haul and had outdated reservation information which cause severe delays to my moving plans. All they wanted was U-haul to pay them for a tow and impound fee, even after being shown they had bad information.

Mathew Busman 
Rating:
1.0

The lady was rude and cussed at me and refused to give me a receipt. She said the only way to get a receipt is by email.

Charlie Standish 
Rating:
4.0

Customer did not leave a comment.

Steve Gebhardt 
Rating:
3.0

Truck engine sounded aweful like needed maintenance, no pickup on ramp to 95, receptionist rude and no direction on where to park for return only said to drop key in drop box by 4:30 on saturday.

Robin Lewis 
Rating:
4.0

Good professional courteous service

William Hawley 
Rating:
1.0

RUDE service.

Dennis Katz 
Rating:
1.0

Rented a "turn key " Ubox. Door to door guaranteed? Turns out they job out pick up and delivery to your location however, the delivery company turned out to be some Junk hauler who delayed delivery then cancelled all together. Called Uhaul and was tolt to find our own deliverer that would refuse to recomenD anyone! We had to rent a truck and drive 28 miles and unload the Ubox at their lot to our rented truck then unload it at our home. NEVER AGAIN! DON'T EVEN ...!

tom miller 
Rating:
4.0

Customer did not leave a comment.

Daphne Patterson 
Rating:
3.0

Wash out and wipe down everything including the steering wheel, dashboard, doors, and seats. The cab of the truck just felt grungy but appeared clean. Also had a stale cigarette smell. Truck shimmed a bit too.

Christine Neely 
Rating:
3.0

Customer did not leave a comment.

Mark Echols 
Rating:
5.0

Fast and efficient costumer service. 100% the best!!!

Juan Rojas 
Rating:
5.0

A++ service!!

Juan Rojas 
Rating:
5.0

Customer did not leave a comment.

Michael Kelley 
Rating:
4.0

Customer did not leave a comment.

Robert Hogner 
Rating:
3.0

Customer did not leave a comment.

Michael Sarrica 
Rating:
1.0

This location is the worst I've ever dealt with. The trucks are dirty and the clerk is the rudest and most unhelpful person you could ever encounter. I will never rent from this location again.

KIRK TROEN 
Rating:
3.0

Customer did not leave a comment.

John Barbo 
Rating:
3.0

Customer did not leave a comment.

MICHAEL Hughes 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Smith 
Rating:
5.0

Customer did not leave a comment.

joanna lohmar 
Rating:
4.0

Customer did not leave a comment.

Kathy Maddock 
Rating:
5.0

Customer did not leave a comment.

Joanne Troy 
Rating:
5.0

windshield was cracked and check engine light came on first day out.

terry daulton 
Rating:
3.0

Mileage rates too high

Deborah Tate 
Rating:
5.0

It's not the locations fault, it's Uhaul and it's customers fault. Uhaul texting 12 hours before pickup to change my pickup location, and customers being nasty, dirty and roaches in the cab.

Sean Murphy 
Rating:
4.0

The reservation process was terrible. Lost my reservation. Had to go 65 miles to pick up equipment.

david gehrke 
No reviews have been submitted for this location.

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