Rented an auto transport. Tire pressures were incorrect. Right rear tire was almost flat. I had to keep adding air. I wanted to report the condition of the rental, but there was not an option for that on the voice mail answering systemFrank A.
Customer Reviews for Mikes Auto Body & Sales
(U-Haul Neighborhood Dealer)
Thunder Bay, ON P7E3R6
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
- Sábado - domingo:
- 9/2/2022 - 9/6/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The owner of this location is fantastic! He is helpful and aims to accommodate the customer. When I couldn't get assurance of a vehicle for 5 days from head office - after multiple attempts - he came through. He's amazing!Donna Marie B.
Better communication for online ordering. My pick up location changed just before my pick up time so I was unaware. All good though.Laura S.
The site was not my first preference for pick up, and after talking to the local staff about a possible change in preference for pick up I was more aware of the process. It could be clearer online about changes to location for pick up.James D.
I was charged for cleaning services meamwhile i had to drive a truck the previous customer chain smoked in and butts were left in the asktray to confirm. The windshield i had to clean and fuel was under half. The wondshielf has a spidering crack that goes straight across the entire width. I was told to park my truck in the spot the uhaul was in. Then was blamed for parking in the wrong spot and requested to return an hour later to correct...to which i could not do. Upon returning the truck i was again reminded of where i parked and i argued it was parked exactly where the uhaul had been. They tried telling me the truck was over more...meanwhile its twice the size of my truck...so no it didnt take up any more space. They blamed lost business on that occurance. I felt they lacked customer service. I was never told my visa debt would not be accepted at the location..meanwhile i reserved with my visa debt. I luckily had cash to cover the amount but the guy almost didnt want to take my money even. I dont have a credit card. If money is not accepted or debt cards at locations this needs to be posted or communicated. I was having issues with the truck qnd tried telling the uhaul rep and they laughed an said its almost on its way out. After a 7 hour trip one way this made me feel like they never maintaine the vehicles. Overall the owners need to actually clean the vehicles if they plan on charging people for it. Not impressed at all.Kia W.
El cliente no dejó un comentario.Michel A.
Again! It cost me extra gas cost to travel and pick up trailer in Exeter! Without compensation! This is terrible business!Don P.
El cliente no dejó un comentario.sylvain C.
Everything was ready and went smoothly for pick and return! Will rent from here again.Outi S.
When returning my vehicle online the uhaul website couldn't access my camera on my iPhone 6 so I had to use my friends phone. Not sure what I would have done if he wasn't there with me.Mark J.
El cliente no dejó un comentario.Gary F.
The UHaul wasn't cleaned at all when we got in and there were 3/8 of a tank left. Rook forever to check in.Justin C.
Option to rent a broom to sweeep after would be cool. Inside was a bit sticky but otherwise very good communication, and all smooth sailing. ¡Gracias!Sabria W.
El cliente no dejó un comentario.TERENCE M.
Had an original rental from a different U-haul location on May street, for a 9am pickup, when I arrived for pickup the store didn't open until 11. Gore street u-haul fixed me up with a rental we no hassle.Jack B.
I love dealing with location. They are very helpful and friendly. Great experience.George G.
Don't let customer service tell you anything because they talk so much bullshit and lie my rental was fucking never completed and it took six hours to get a tow truck because some moron didn't listenDave H.
I have been overcharged and the dealership won't get back to me. I have emailed, phones and left messages.James N.
You should put winter tires on the truck. We're not in Arizona here!! Roads are slippery in February, i hope the next customer doesn't get stuck.Eric A.
Great customer service will recommend this place to all my family and friendsSherlene L.
Very pleasant experience. Will use again.lawrence D.
The cab of the truck was covered with used cigarettes on the floor.David L.
El cliente no dejó un comentario.Jimmy Dan M.
No attempt to have equipment ready or maintained. Equipment in poor condition... wiring broken/shorted, straps in multiple knots... tensioners (ratchets) mutilated and barely able to get one tensioned (even worse trying to get it to loosen once at destination). I would suggest training on what a responsible customer expects as the minimal equipment standards...Scott K.
El cliente no dejó un comentario.pat S.
Changes in pick-up location, delays in pick-up time and unplanned change of vehicle size were unexpected and stressful.Daniel E.
I enjoyed the u-haul experience very much. There were no unpleasant events. The truck was excellent for the job. Fuel efficiency was surprisingly good for the heavy job it performed. I would not hesitate to consider this company again. Good work U-haul!Jouni K.
I like u haulAmeer H.
El cliente no dejó un comentario.Valentina T.
It took 2 hours of wasted time trying to get your online signin to work properly. That is all . I should be discounted because I was paying for 2 movers at 25 bucks and hour b4 we even got the truck let alone started the move. Never again and will never recommend and or have anything good ti say for that service and plus I asked fir a dolly that I was charged for on the credit card and was not equipped with one . NEVER AGAIN UHAUL!!!robbie C.
El cliente no dejó un comentario.Alex G.
Worst U Haul experience of my life. The owners of this truck pick up location were crooked, shifty, inept, fools who tried to rip us off. Not using u haul again after our experience with these gross people in their filthy office, and slow....hours long wait. Complete prices. Worst advertisement for u haul or ANY company.Maureen P.
All was perfectShawn J.
Too complicated to get the key codeSalmanul Z.
El cliente no dejó un comentario.Edward T.
El cliente no dejó un comentario.Bhavya G.
El cliente no dejó un comentario.jack W.
Thanks Mike!!mike D.
Use the App for off-time but going to this location and dealing in person with a small local partner adds some cache' to the U-Haul experience.ROBERTAJ M.
El cliente no dejó un comentario.jared L.
wish the truck was 3/4 ton had to make two loads as it would have been to much with one load. Otherwise excellent.Jack H.
Mike's auto body was amazing after the uhaul company left me stranded without a unit and made me drive 4 hrs to pick up the unit and 4 hrs back to pick up my belongings Mike's Auto body came threw for me and I am super great full the customer service was excellent and the unit was very clean and very well maintained I would definitely recommend Mike's Auto BodyAllie G.
El cliente no dejó un comentario.Nick H.
The keys I needed were in box #2 and being short I had a bit of difficulty seeing that I had the correct code on the lock. Thankfully someone heard me from inside and came out to assist me. Other than that the whole process and experience was great!!Andrea R.
El cliente no dejó un comentario.Jack R. F.
El cliente no dejó un comentario.Dale W.
Mike and Laurie went the extra mile to make sure we had what we needed. Would highly recommend this U-haul location.Ken A.
El cliente no dejó un comentario.Christopher C.
The vehicle was in poor working condition. The items we rented were not with the vehicle. There was no one available at the pick up location to get the items from. Customer service was no help either. We were essentially told "sorry, there is nothing we can do. Buy, a manager from the area will call you soon to help." We never heard from the manager. When we returned the vehicle I disputed the charges because the items were still on the bill. The website said we would be contacted within 48 hours. We still have not heard from anyone. It has been over 48 hours now.Adriana W.
El cliente no dejó un comentario.jl patrice B.
Windshield was very dirty no open sign on door stood outside for 10 min returned truck was closed at 1 pmJohn W.
El cliente no dejó un comentario.Travis F.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Amanda M.
El cliente no dejó un comentario.CHRISTOPHERCLIFF S.
El cliente no dejó un comentario.Cindi O.
The gentleman who took care of us was wonderful and great to deal with. We talked about him when we left. It was our pleasure for sure. Please thank him for us and we will be using that location again.clint H.
El cliente no dejó un comentario.FRANK A.
El cliente no dejó un comentario.bill D.
great servicephil G.
El cliente no dejó un comentario.Philip S.
El cliente no dejó un comentario.Norm H.
El cliente no dejó un comentario.Justin H.
Everything is perfect as it is.Sheena A.
El cliente no dejó un comentario.Rod D.
This was my first time renting and everything went perfect ! Very helpful also.Kevin R.
Stop sending a link to customers to do online check in to retrieve your truck. The link doesn't work and I had to call the main number and wait 20 minutes to get through for assistance. How about you tell us to go to the browser instead. Saving me a lot of time and anxiety and upset. Waisted almost an hour because of this technicality.Denis T.
El cliente no dejó un comentario.ROBERT JOHN N.
El cliente no dejó un comentario.Tom L.
Mobile options are terrible for Canadians. Cant use the app. Unable to get website to work with chrom, forefox on android phone, and chrome and safari on an iPhone. Tried a third phone an android and it worked there. We all had 4 bars of service.Kirk T.
Mike went above and beyond to open on the Saturday morning for my scheduled pickup, when normally with Covid they would be closed. Caring, cooperative, polite and professional service. Gracias.Martin P.
First of all I got charged 89 cents km. I was told it should be 69 cents km. They did not ask me about insurance, they told me, with out my permission. I would have put insurance but I should have been asked first. The truck was dirty and dusty. I have allergies and I got sick from the dust. There was a strong solvent smell in their off and that also made me sick. Not a Happy Customer. Will not recommend this location again. It was Mikes Auto Body & Sales. Very unhappy. Ida KraftIda K.
Rental was simple. Met my requirements perfectlyTerry B.
El cliente no dejó un comentario.Edward C.
It was a great experiencepeter L.
El cliente no dejó un comentario.Chris P.
Very frustrating experience. Travelled 6 hours to get to Thunder Bay and spent 1.5 hours trying to get through on the app and while speaking with a representative a Uhaul, I was disconnected three times. Finally someone walked us through the process and we had success. A stressful time as we had a deadline to pickup furniture and our time was limited as it was. Would not rent another Uhaul unless the business was open to provide customer service. Would not recommend using the app to anyone.David H.
El cliente no dejó un comentario.Kaitlin P.
Excellent customer service! Very helpful in parking the truck.reginald O.
El cliente no dejó un comentario.Brent S.
Thank you for a Courteous, Clean, well organized rental experience.Liz L.
van got the job done quickly|Jack H.
I had requested a 4' x 8' covered trailer. The 4' x 8' trailer wheel bearings were burned out, resulting me to use a 5' x 8' trailer instead. I am happy that I was not charged additional expenses for the larger trailer. The added weight and size of the trailer resulted in more wind resistance and drag adding to the fuel costs. I was surprised there was only one 4' x 8' trailer but there was a selection of 5' x 8' trailers. Mike was professional offering wonderful customer service despite the headache of no 4' x 8' trailer.Robert H.
El cliente no dejó un comentario.Jibi M.
El cliente no dejó un comentario.Stephanie M M.
El cliente no dejó un comentario.Kirk M.
We dropped the trailer off after hours. There was no area to drop the trailer. The instructions say no to block doors or gates. That eliminated a lot of spots to drop the trailer. Maybe if we dropped the trailer off during work hours it would have been easier. But this location is 24 hour drop off.Scott S.
I initially requested a 26foot truck. Was advised there was none available. The caller advised we could get 2 15 foot trucks and two separate locations. Picked up my first truck and could not access the app, only my partner could, but I made the initial reservation, which burned too much time, in which our second reservation called my partners friend, NOT me who, again, made the initial reservation. The second truck we attempted to pick up, but couldnt because, although I requested mobile pick up, it was not and we could not get the truck on that day. After being on hold several times and several hours, we finally were able to get a 26-foot truck...which I initially requested in the first place. It made for an incredibly stressful start to our day.Chantel R.
El cliente no dejó un comentario.Nick C.
Keep up the good workFrank A.
El cliente no dejó un comentario.Bill G.
Jack and Lori are genuine â€˜customer service' oriented people. I left a Facebook message on Sunday and was on my way Monday morning delivering my moms piano to my granddaughter 750 Kim's! Truck and trailer very scenic ride in North-western Ontario. Thank you immensely.Liz L.
El cliente no dejó un comentario.Ralph S.
The Service was excellent, the folks were very polite, the paperwork was done and ready for signature, and away I went. It does not get any better than that.Don B.
I never saw anyone when i drop off the trailer.Clyde T.
They went above and beyond to make sure I had the truck and trailer I needed to complete my job. Many Thanks.Dave G.
The customer service was amazing and received top service.joseph E.
El cliente no dejó un comentario.Tom D.
El cliente no dejó un comentario.Bronwyn P.
the rental office of jack on gore street was so obligingGary P.