Keep doing what you’re doing
David Adams
Customer Reviews for Midwest Sandbags
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed
Mark WespinterTold them I might not get trailer back until Sunday 12/17. Your company started contacting me 12/16, wondering where the trailer was and another family was waiting to use it!!! What a line of BS!!! Will not rent again from UHaul!! B
Douglas GrayEverything was great, would be hard to improve the service.
daniel thompsonThis location has been used by my family many times,always friendly and professional. Trucks are always cleaned and well maintained.
Tammy ThalheimerAwesome every time
Richard IrishThis wasn’t the location’s fault, but the truck died on me while running errands and I lost some valuable time because of the engine failure. I do not fault the location for this, but UHaul has been my go-to choice for truck rental. I am reconsidering this due to the mechanical failure.
Christopher JudsonAwesome
Richard IrishOrdered an enclosed trailer online well in advance, to be picked up one mile from my home. Online instructed me to pick up an hour away instead. Cancelled the order and called customer service. I was told that all of the trailers at my local location were spoken for. My reservation was made for a location 20 minutes away, which I accepted. When I arrived, the only thing available was an open trailer, which was not what I had reserved originally. Having no choice, we took it. Also note that there were enclosed trailers all weekend sitting at the location 1 mile from my home.
Michael JonesThe truck had close to 140K miles and the transmission shifting from the lower gears felt almost like whiplash not matter if you started slow or fast.
Kim MillerThe lady was very kind and amicable, she explained everything in details and was very respectful. Definitely recommend this location. If ever need it again will go here for service.
edgar balderasMy only comments are that the location is not on a main road, but because it is in an industrial park, it was not difficult to find. The employee checking me in and out was knowledgeable, professional and friendly.
kent schwobThe location itself looked abandoned with overgrown weeds. The lady who checked us out was really nice. The 26’ truck had the check engine light on and the door broke off the track due to no maintenance. Please see ticket 2711045. It caused us to have to pay our movers another hour.
Adam ColemanPersonnel and equipment were great. Only negative was I was told that I had to purchase insurance for $8 per day for the 6' x 12' trailer with fold down ramp which I declined when I placed the order on line.
David MercerThe owner of this location was very helpful.
kelly custerLow oil level, high gas price, rental prices too much, bad shock, smell inside
Walter Candus GriffinIts not about the location, i rent a 10” that was 19.95 plus mile on 0.99 and i only used 20 miles son my bill it was supposed to be around 40 and you guys charhe ne 80 something.
Carlos MejiaJust keep up the good customer service that you have. I appreciate doing business with your company. Thank You, Angela
Angela RileyWonderful people!
Anne MitchellStaff was very friendly and made renting hasslefree
Racheal BowerPicked up and was not told I need to take a picture of the odometer. At dropoff I was charged for over 190 extra miles because the employees here had entered the wrong mileage at pickup. TAKE PICTURES OF THE ODOMETER or you will be ripped off.
Peter DurfeyGreat experience
Bernard VollAngela Vega was very professional and helpful. Five stars!
Scott HashbergerSuper easy to reserve, pick up and return. Dane was extremely helpful. He was even willing to help me out after hours. Great service.
Dianne VidaFriendly
Ervin AlmodovarEquipment was in rough but serviceable shape.Totally NOT the fault of the pick up location.They were helpful and friendly. Equipment was clean. Great place to pick up your rental.
Eric HapnerHave newer equipment, nothing was wrong but the truck did show signs of transmission wear at every startup from a dead stop.
RICHARD BAILEYVery good
Jerry AdkinsOnly concern is when you pick up the truck when it's very close to empty. Be great to have at least quarter tank.
Steven JarvisNothing to improve, everything was handled professionally and promptly. Very friendly and accommodating. Thank you!
Sherri VoelkertNothing at all great service!
Sebastian DefeversEverything was good.
Jackie HostetlerMaintain proper functioning of the side mirrors. Clean the interior of the trucks. I had to play with the steering wheel every time to start the truck. Your office manager is beyond excellent!!!!
Janette WaltersGrease the door tracks so that old ladies, such as myself, can open and close them.
Janette WaltersThe people there was friendly and I was in and out of their in no time I will definitely go to this location next time I need Uhaul JimDeavers
james DeaversRented me a trailer per my requested needs and then after driving 7 hours to pick up the pickup truck the trailer was to short.
RONALD KOELNDORFERhad trouble with on-line return. Phone call wait of over 30 minutes. On-line chat was not helpful
Mike SchuelkeThis was the newest/nicest trailer I have ever rented. Thank you.
ROBERT GEORGE DUNLOPNothing the owner Laura was very professional and polite.
Cindy OkoloI submitted my reservation for in person pickup(meeting with a representative) about a week ahead of time. Apparently they changed it to the DIY pickup and no one called me. Their website and a sign on the door says every day open 8am to noon. We waited around for 30 minutes figuring they were running late. I had to call uhaul directly and they walked me through downloading the app and doing the self service pick up. Overall, this cost me an hour and I had to pay my movers an extra $100 for standing around doing nothing since it took longer to get the truck and they were waiting. My wife and I are NOT happy. Had they called us to tell us the office wasn't going to be manned, we could have gotten in and out and been more prepared.
Justin JenkinsThe attendant was superb. very friendly and very helpful!!
Peter ErcoliEverything went very smoothly as planned! Great service! Thank you!
Gary Chamberlin