Awesome service
Lewis B
Customer Reviews for Midwest Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make it so your app works. It took an hour to get my vehicle and that was after the so sent me to wrong coordinates. There was no uhaul where it sent me.
Emily KThe vehicle was damaged and the damage was not recorded when I picked up the vehicle. The app would not let me upload photos of the damage. The damage was significant and caused some difficulty while driving at night as the drivers side headlamp was loose and shook violently. Headlight damage and movement resulted in me getting pulled over by police officer in Illinois and Wisconsin but no tickets. Overhead door seal leaked soaking clothing and boxes near rear of vehicle resulting in having to dryclean several suits and soiling several pants and shirts. I feel like the management of the site at my pick up location is dishonest because they did not report the damages to the vehicle though they were obvious and when I asked about the broken grill and hood/driver headlamp shroud they assured me it was repaired which it was not.
Brian WShe was Awesome
DEANNA CI returned the truck after hours. The only contact I had was a phone call the next business day. The person was helpful and answered all of my questions.
jack kNeed to have lights on the property so you can see where to turn in driveway after dark. Also got charged for a dolly we didn't use..
Chris LThe woman working the front desk is rude, sarcastic,and snarky for no reason. Literally said it's just a paycheck to her. She was completely unprofessional.
Marsha DThe uhaul itself was clean but the driver door didn't shut properly, a lot of our boxes got wet due to the uhaul leaking in the rain, and the uhaul lift door kept sticking. I had to climb up to have enough leverage to get it to open.
Stephanie GEverything was great. Good customer service
Douglas DQuick and efficient service.
Brenda SYou need to keep a transport designated at this location for local use. Other than that service has been great.
Don MKat was excellent checking me in & getting me on the road! Her concern for me and my safety was outstanding as she double checked everything and the connections.
JOE PNo improvements needed - well satisfied.
THOMAS E👍👍
Andrew WThey were also very helpful.
Marc BAll good thank you
Dale SPut Jacks on trailers
TeLa Hlocation is convenient, plenty of room to drop off equipment.
Scott MThe fuel was less than they indicated and they only gave me 87 miles instead of 274 miles which the online program gave me when I reserved the truck.
Stanley BRental and return fast and accurate. Equipment was in good working order
Terrance RNo problem very professional services.
Gregory HVery professional, and friendly staff at Quinisec,, Mi. Could not have run smoother.
Jean CThe office lady was very, very helpful and knew what she was doing. A feat not seen these times.
gary cVery accommodating and easy to work with. Thanks!
Geno BThe online check in and checkout is a nightmare. Customer service is great if you can get through. I was on hold for over an hour to talk to someone and 35 minutes to chat with someone. The chat person Esther was not helpful.
Diane BOn-line process difficult to navigate. Once you’re lucky enough to accidentally find the right path it’s a breeze.
Dennis KOwner was super friendly and helpful
Bruce BWe have rented from the same place several times… We’ve been extremely happy with their service and would highly recommend them to other customers!
SCOTT PNot a thing as all was well.
Kelly BJust go somewhere else.
ELIZABETH RIt took over 2 hrs to finally get the truck I rented because of the GPS tracking,it could not find my pick up location ,it kept telling me and a u haul rep that I was at a different location when I was sitting in front of the location door...needless to say it was rediculous,and then it asked if I wanted a live chat with a u haul rep I did and it took over 15 min to get that, then I was on hold on the phone for a u haul.rep and was on hold for 57 min when it said my hold time was 15 min. I wasn't even compensated for so much as a discount or extra mileage ,and I drove 2 hrs just to get the truck. So I will never use U haul again.
Annette JNo complaints but customer should know about the drop off rules.
Carmen WI have storage units from these guys, and they are so infested with mice it's ridiculous. I have mentioned numerous times about the infestation, and I have put out bate to get them, so I KNOW how bad it is. All I get is excuses from the office manager. She doesn't do a thing to attempt to remedy the problems. I rented a cargo truck, ones I sued to rent in Phoenix and was SHOCKED at the price. Really high, when the ad says $19.99 a day, and I get a bill for nearly $ 60? I used the thing for 3 hours! This place is not the like ones in Green Bay, or Phoenix. AND I BETTER NOT GET ANY CALLS ABOUT THIS FROM THE OWNER. They had the chance to do something about the storage, and the cleanliness of the uhaul rental. I'm guessing their level of cleanliness is not that high. My floor in one of the rentals is filled with grease!
ELIZABETH RHave somebody behind the counter to give renters their keys instead of having to do some online Bull crap wasted a ton of time
Colin JWe had a exceptional experience at this location. Fast friendly got us in and out with no issues whatsoever.
Julie CMapquest and Google take you to wrong address
Thomas HVery friendly.
Joseph FHad a very severe glitch with using the app to return the truck, it would not accept my photo of the odometer & fuel level. The customer service number was very hard to find and a "help" feature should be more prominent in the app.
Scott RThey got me in and out quick
LEONARD HThe online Pick up my truck process is horrible. Had no idea you had to contact 2 people. We picked this up at 7AM. UHAUL really had to talk to 2 people for a 58 year old man to rent UHAUL for the day? that is ridiculous. It took over 20 minutes to complete the pick up. The van was not very clean and when I stated that upon return, it wanted to charge me $25 cleaning fee. I took before pictures of it that were the same as the return pictures. The van was also 10,000 miles overdue for an oil change and the front tires were almost bald. Not the best first time Uhaul rental experience.
Scott Leverything went smoothly
NOAH GReturned while store was closed
TIMOTHY RThe guys who helped pack the truck, Slayton & Andrew, we very good.
WILLIAM RNot a thing
RUSSELL ACan not think of a thing you could of done better.
ROBERT Ti would say you guys have it down pretty well nothing to change keep up the good work
SUSAN GIt would e good if all trailers had a tung jack so they could be loaded without being hooked to the car or truck.
Chester KI wish I could share pictures. The cab was disgusting! Layers of dog hair, hunks of food, and even a filthy pair of glasses and a pop bottle cap were left in the cab. All of the paperwork from the previous driver was still in the console. Obviously it wasn’t checked before we picked it up. My hands were dirty after just using the steering wheel. It was unacceptable.
William J