Comentarios del cliente para Midwest Lube & Wash

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Midwest Lube & Wash

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Richard P. en

Grado:

El cliente no dejó un comentario.

Marietta D. en

Grado:

Equipment was great and serve me for the purpose. It was the Costermer Service at this location was not very encouraging. Thanks.

Matthew F. en

Grado:

El cliente no dejó un comentario.

Kayla A. en

Grado:

It was unclear where the Uhaul should be parked so we ended up unhitching the car transport from the Uhaul to make it a little easier. Location is hard to maneuver so not sure I would recommend this.

Mandy H. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

I had a reservation for a small trailer but my reservation was changed to a larger trailer, without my knowledge, that was too large for my car. They said there were trailer the size I had reserved. I was advised that nothing could be done. 30minutes later I talked to a third person who was willing to check if he could find a trailer at another dealer across town.

Brian D. en

Grado:

El cliente no dejó un comentario.

Steven O. en

Grado:

El cliente no dejó un comentario.

Chris D. en

Grado:

Had a great experience. Staff was incredibly helpful, and efficient. Best spot in Madison for UHaul rental.

BENJAMIN W. en

Grado:

I made my reservation the night before, for a specific location OTHER THAN THIS ONE. I woke up the next morning and arrived at the previously agreed upon place, showed the worker my email, only to be told I had been moved to another place. No one had emailed me (I even showed the employee the last email I had, there was nothing she could do about it of course). Since I was only renting the van for a couple hours, the biggest additional charge was mileage. By moving me to this other place, I was farther from my destination in either direction! You added miles to my move, costing me more $$. AND THEN... I tried checking in with the UHaul app as suggested. I was having trouble and needed help, but THIS LOCATION IS UNSTAFFED ON SATURDAYS! So I could not get help! I had to wait for the app to work, which it did only eventually, and then I was behind schedule with those who were waiting on me. So this affected several people beyond myself. This location had another customer there who was renting a truck and had reserved a dolly, but when they got there the dolly was in the office and the office was (as mentioned) unstaffed and locked! What were they supposed to do?!?!?! This is asinine and rude at LEAST. The entire experience was a complete cluster. I try not to be angry at those who provide customer service, I know everyone has a job to do. But I have rarely been so furious at a company. If I can help it I will NEVER patronize UHaul again.

joe S. en

Grado:

El cliente no dejó un comentario.

Chris S. en

Grado:

This was literally the best Uhaul experience I have ever had.

Eric-Anthony S. en

Grado:

El cliente no dejó un comentario.

mat M. en

Grado:

The pictures were never sent to me prior to renting, it was a link that had nothing attached

Carolyn W. en

Grado:

El cliente no dejó un comentario.

Jonathan R. en

Grado:

In the instructions for picking up your key on the website say to go to lock box #1. The keys for my rental were located in the only box I could find labeld #2. Just took some time wondering around and then asked the attendant at the quick lube for verification.

Joseph K. en

Grado:

After going through the entire process to rent via 24/7 mobile rental, the key for the van was not in the combination box. Horrible experience.

William S. en

Grado:

El cliente no dejó un comentario.

Dawn K. en

Grado:

The online check in was confusing and incredibly time consuming. If you already have my credit card info and DL, there is no reason someone from U-HAUL should be making calls to another person to verify my identity. I have never experienced anything like this. . I had no idea how to pick up the van (the process) and the only reason I was able to get the keys for the truck is because the guy at the station was working on his car and happened to be there. I didn't get a code and had no idea it would be so complicated and also require 30-40 minutes on my mobile phone. Calling a referral was mind boggling- why would a company do something like that when you already have my personal info. The entire parking lot was ICE so thick that I was sliding everywhere in the truck and thought I was going to hit something. My son and I could hardly walk, it was a HUGE liability for U-HAUL to leave it like that. The entire thing was so terrible I would never recommend U-Haul again. If you are going to do online/mobile check-ins, the process needs to be outlined before someone books with you. So unhappy with the entire thing and you are lucky I didn't hit a car or fall based on the ice rink of the parking lot.

Jordon K. en

Grado:

We were quoted for a location of drop off and this was changed last minute. As a result of this the quoted miles did not include enough distance to make the trip and drop off the uhaul. Although the charge was only like$3.00 I thought that was ridiculous.

Ken M. en

Grado:

El cliente no dejó un comentario.

Carla R. en

Grado:

El cliente no dejó un comentario.

Patrick N. en

Grado:

El cliente no dejó un comentario.

Brianna K. en

Grado:

Nothing-overall it was great!

laura F. en

Grado:

El cliente no dejó un comentario.

eric R. en

Grado:

El cliente no dejó un comentario.

Amy A. en

Grado:

El cliente no dejó un comentario.

Wendy C. en

Grado:

El cliente no dejó un comentario.

john S. en

Grado:

El cliente no dejó un comentario.

Gregory W. en

Grado:

El cliente no dejó un comentario.

DAVID K. en

Grado:

El cliente no dejó un comentario.

Jacob Z. en

Grado:

I dropped off the truck over a week ago and still haven't received the itemized invoice that I asked for.

Richard P. en

Grado:

El cliente no dejó un comentario.

Vicky L. en

Grado:

5 STARS!

Terry S. en

Grado:

men were great

Ryan W. en

Grado:

great trailer, great customer service!

Steven M. en

Grado:

El cliente no dejó un comentario.

bill W. en

Grado:

Personnel at both check in and return were knowledgeable and efficient. I was very satisfied with this rental event. Thank you.

troy F. en

Grado:

I had just unhitched and they were already out side with my receipt, a smile and a thank you. It couldn't have been easier!

Aaron M. en

Grado:

El cliente no dejó un comentario.

WISCONSIN B. en

Grado:

The person at Midwest Wash and Lube was great to work with!

Desire H. en

Grado:

It was a very convenient and pleasant experience. Very pleased with Uhaul's versatility offering trucks and supplies for various moving and delivering situations. My only critique would be to update and add signs around this particular location for better visibility.

Brooke L. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Pamela K. en

Grado:

El cliente no dejó un comentario.

roy F. en

Grado:

every rental agent was knowledgeable, courteous, and professional. thanks for being so helpful.

Megan C. en

Grado:

El cliente no dejó un comentario.

Thomas R. en

Grado:

I rented a 9ft cargo van on line and when I went to pick it up, they didn't have it. They had given me a 10 ft truck! Had I known I was going to get a 10 ft truck I could have rented one on line and save $17.50. I feel I should be re-embursed that amount!

Nick T. en

Grado:

N/a

Gabrielle P. en

Grado:

Did not originally realize i had turned in the truck over night, but were able to fix the situation at no additional charge to myself.

Richard S. en

Grado:

El cliente no dejó un comentario.

Jimmie L. en

Grado:

El cliente no dejó un comentario.

MYRON C. en

Grado:

The drop off went smoothly.

Ray T. en

Grado:

Online check in was awesome spent very little time picking up

Gary B. en

Grado:

El cliente no dejó un comentario.

Dave S. en

Grado:

Keep Jeff he did a great job . Coming in and return. Thanks again Jeff

matt M. en

Grado:

I was in a hurry and was checked in and out in short amount of time, The speedy service was appreciated

ANDY D. en

Grado:

fantastic rental center - will be my center of choice for future needs. The center on Atlas Ave in Madison SUCKS! SOOO Much better here!

kelly K. en

Grado:

There was no appliance dolly there even though one was reserved. Had to waste my time,mileage and gas going to another location to get one. Was chastised when I returned it after return time for being late.

Jacob B. en

Grado:

El cliente no dejó un comentario.

Jill S. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

JACKSON B. en

Grado:

Service in this location was excellent and very fast.

JACQUELINE M. en

Grado:

El cliente no dejó un comentario.

Kiley F. en

Grado:

El cliente no dejó un comentario.

Kathryn R. en

Grado:

El cliente no dejó un comentario.

Patty S. en

Grado:

El cliente no dejó un comentario.

Thomas P. en

Grado:

El cliente no dejó un comentario.

Dale H. en

Grado:

Very helpful, good service, trailer rode well and tracked excellent.

Ann S. en

Grado:

When I turned in the uhaul, they tried to charge me $10 for a mileage overage, when I ordered the uhaul it told me that we got 50 miles and on the printed contract it said 35, we also had to drive extra because of the pick up issue. the manager was able to overide the charge, which was appreciated.l

Joseph Q. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.

HAROLD R. en

Grado:

You robbed me. I spent $82 for two hrs ride. The attendant charged me week mile rates w/o informing me of the difference in cost per mile. The gas line was barely below where it was when I left and I spent another $5 on gas. Hiway robbery!!! I also had my oil chasnged but I don't think he checked any other fluids.

Jami H. en

Grado:

El cliente no dejó un comentario.

Katie E. en

Grado:

We had a very friendly person help out with picking up the uhaul at this location. We had a few questions that he was able to answer for us.

Mike R. en

Grado:

Equipment and price were fantastic! Thanks! U-Haul is the best in these regards. The website reservation experience was terrible and it makes me want to avoid U-Haul. U-Haul is far, far below standard in this area. There are two problems. First, the site is focused on truck size, when my needs as a consumer are focused on date and location. I'd like to see which trucks are available at nearby U-Haul locations on the dates of my move.The other problem is that U-Haul presents conflicting and incomplete information regarding "preferred pickup only" locations. This makes it VERY confusing when I'm trying to select a place to pick up the truck.

Dawn S. en

Grado:

The attendant was fabulous. He met us out in the parking lot shortly after we pulled in, told us where to park, unhooked the trailer for us, and emailed a receipt. It was a quick and friendly experience

Tim M. en

Grado:

El cliente no dejó un comentario.

Tim F. en

Grado:

El cliente no dejó un comentario.

Shirley P. en

Grado:

El cliente no dejó un comentario.

Tracy N. en

Grado:

Inside of truck was filthy with crumbs, dirt and debris.

Nancy S. en

Grado:

Very helpful and friendly!

Jonathan D. en

Grado:

El cliente no dejó un comentario.

ROBERT A. en

Grado:

We arrived at location just at closing time, I told my husband they would be closed, but the young man that was there unlocked the door and let us return our cargo trailer. He was very kind. We did not even go into the facility.

Frances F. en

Grado:

El cliente no dejó un comentario.

Larry S. en

Grado:

Should have given us 5 more miles

John T. en

Grado:

El cliente no dejó un comentario.

Kelli K. en

Grado:

We used 24 hour drop off. Easy to find.

LORI N. en

Grado:

El cliente no dejó un comentario.

RICHARD S. en

Grado:

location is very small for Uhaul trucks and trailers. Had problem getting the trailer to fix the location.

MARK Z. en

Grado:

El cliente no dejó un comentario.

Jamie P. en

Grado:

It would be nice if they had a small selection of packaging materials available--boxes, tape, etc.

STEPHEN L. en

Grado:

The Pickup Location was very professional and accomadating. This is a very small location (had 1 Trailer and 1 Truck). Need bigger sign. In the dark, I had a very difficult time finding location from the road. While the reservation process was fine, website great, my overall experience for this rental was extremely poor. Two days prior to my pickup date, I was contacted via email to bring my vehicle in for a pre-rental inspection, which I did. The day before my pickup, I was contacted by the scheduled Pickup Location to verify my Pickup time. The day of Pickup, I arrived at the Scheduled Pickup Location at the scheduled time. I was informed that my Trailer was not available at this Location. It was located across town, an hour away. Picking up this Trailer at this new location caused me a 2 hour delay in my departure. Overall, I was very disappointed with my rental experience with U-Haul.

ALICE W. en

Grado:

The truck was great And thank them for providing a truck for my family at the last minute.

MIKE B. en

Grado:

El cliente no dejó un comentario.

ASHISH C. en

Grado:

Very friendly, kind and helpful staff.

THOMAS L. en

Grado:

the gentleman that communicated with me at the drop off location was extremely efficient and pleasant to work with and well groomed and professional. extremely well runned operation. I would highly recommend this location and the gentleman that was working there!

david P. en

Grado:

El cliente no dejó un comentario.

SHIRLEY W. en

Grado:

El cliente no dejó un comentario.

Dan C. en

Grado:

Easy in and out paper work was simple did pre so cut down on time. reasonable rates