Customer Reviews for Midway Rental
(U-Haul Neighborhood Dealer)

89 reviews

502 E Ave   Kalona, IA 52247

(319) 656-3499

Office Hours

  • Monday - Friday:
    9:30 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(319) 656-3499

502 E Ave
Kalona, IA 52247

Services at this Location:

Office Hours

  • Monday - Friday:
    9:30 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dale Yoder-Short 
Rating:
4.0

Customer did not leave a comment.

Nathan Repp 
Rating:
5.0

Customer did not leave a comment.

Chance Keener 
Rating:
5.0

Customer did not leave a comment.

Robin Richardson 
Rating:
5.0

Customer did not leave a comment.

David Manos 
Rating:
4.0

Limited equipment available. Had to request help to unload trailer, it was not offered.

David Bentley 
Rating:
2.0

Drop off 30 miles away. Then charge me gas because wasn’t close to where it was. Tried to change drop off point got transferred around 7 people. Never help out. So just took my personal time and drove there. Drop off was closed by 3:00 Saturday afternoon.

Jeff Reha 
Rating:
4.0

Customer did not leave a comment.

Dave Rand 
Rating:
5.0

Customer did not leave a comment.

ADAM ASHER 
Rating:
5.0

Customer did not leave a comment.

Jeff Zimprich 
Rating:
4.0

Customer did not leave a comment.

DAVID CRAWFORD 
Rating:
3.0

Make sure the extra equipment is with the truck you ordered. I ordered a two wheel cart and it wasn't even in the truck and the location was closed

Jeremiah Herrick 
Rating:
1.0

The parking lot was so congested with trucks and trailers, no driveway into the lot. I got my car caught on a trailer hitch that stuck out out that it Damaged the fender liner of my car. When trying to get the UHaul truck out it too got caught on a trailer hitch. I'm being accused of damage to a vehicle because there was absolutely no room to maneuver a truck. Stay way from this place.

Carol Madsen 
Rating:
5.0

Likewise, Midway customer service was welcoming and friendly. The check out was complete and non-threatening. Again, it was so handy to have a drop-off eight blocks from our new home.

Ron Swartzendruber 
Rating:
4.0

Customer did not leave a comment.

Sheri Martin 
Rating:
5.0

Outstanding! :)

Mark Baumgartel 
Rating:
5.0

It was a joy to work with the Kalona U-Haul dealership. They were prompt and had everything ready to go.

Rebecca Couch 
Rating:
4.0

Customer did not leave a comment.

Nitin Goyal 
Rating:
5.0

Very knowledgeable and helpful in processing drop off and check-in. Very friendly. Rep company well.

Edward Gregory 
Rating:
5.0

Customer did not leave a comment.

Michelle Olson 
Rating:
4.0

Customer did not leave a comment.

Todd Riggan 
Rating:
5.0

Customer did not leave a comment.

PAUL DAVIS 
Rating:
5.0

Customer did not leave a comment.

CORY PICKREL 
Rating:
5.0

Easy to do off

William Fiordelise 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MCINTYRE 
Rating:
4.0

Customer did not leave a comment.

Alice Theiler 
Rating:
5.0

Customer did not leave a comment.

NATHAN KING 
Rating:
5.0

I just needed an appliance cart and it was nice to have them in town and close. Always friendly and clean.

mark robe 
Rating:
5.0

Customer did not leave a comment.

JOSHUA KINDRED 
Rating:
5.0

Everything about it was very nice, thank you so much!

DWIGHT GINGERICH 
Rating:
4.0

Customer did not leave a comment.

Brad Kreiss 
Rating:
4.0

The trailer was reserved over two weeks prior to pickup. It was to be picked up in Albia but was not at the pick up location. I had to drive 2 hours, each way to pick up the trailer that I reserved over two weeks prior. I don't think that is acceptable. I'm not happy with the service that I received.

Brett Brunner 
Rating:
3.0

Customer did not leave a comment.

Paul Nichols 
Rating:
1.0

No one there to check in . Over charged us $20 for an extra day, when returned it on time, in the morning at 10 am Had to drive over 30 minutes to return it when there where closer locations. Btw we are in our 70's and my husband hurt his back trying to lift the trailer off the hitch.

DAVID GURRIE 
Rating:
3.0

No one there. Again different location than originally requested... this place was a $40 Uber ride away!

Karen Hickman 
Rating:
4.0

Customer did not leave a comment.

Chad Charboneau 
Rating:
5.0

Customer did not leave a comment.

Jill Henningsen 
Rating:
5.0

Customer did not leave a comment.

Chris Hagedorn 
Rating:
4.0

Customer did not leave a comment.

Jonathon Noordhoek 
Rating:
5.0

Fast, friendly & efficient. I appreciate the online check- in process!

LAVERNE LOGAN 
Rating:
5.0

Work on your rules for renting a dolly. A jeep Wrangler can be pulled with a Dolly if the transfer case is in neutral.

KARL BAUER 
Rating:
5.0

Customer did not leave a comment.

John Norton 
Rating:
4.0

Customer did not leave a comment.

Kent Larsen 
Rating:
5.0

This location is easy to access and customer service is excellent. I would recommend using this location again.

Arthur Rosenfeld 
Rating:
5.0

Great place and location! Very helpful!

Julia Kramer 
Rating:
5.0

Customer did not leave a comment.

Dawn Swartzendruber 
Rating:
3.0

I dropped off after business hours. U-Haul traffic control called me mid-afternoon and informed me I had to drop off my trailer about 30 minutes further away from my destination. U-Haul self return app did not work (couldn’t verify my location) so I had to call.

TIMOTHY ERICKSON 
Rating:
4.0

I was rerouted right before dropping off my trailer. We had planned a week in advance where we would pickup and drop off the trailer. We had to drive 45 minutes out of our way. I don't see why this happens when planning trips one to two weeks in advance.

Sarah Dobrowolski 
Rating:
1.0

My friends had a terrible time returning vehicle. First of all, I reserved Iowa City but they overbooked and needed to drive 15 miles the wrong way. It said East drop off after hours but they couldn’t get in with access code or find key drop off.

Colleen MacKimm 
Rating:
3.0

Customer did not leave a comment.

Linda Nedelcoff 
Rating:
5.0

Just what I needed and easy to use.

ROBERT LOUGHREY 
Rating:
5.0

Customer did not leave a comment.

HAROLD LANNING 
Rating:
5.0

Customer did not leave a comment.

Jason Wenman 
Rating:
4.0

Customer did not leave a comment.

Michelle Brown 
Rating:
4.0

I selected a different location when reserving my trailer but was informed about 48 hours before my pickup time that I would actually need to go to this location. Also I was called a couple days later informing me that my drop off location needed to change as well because the one I selected reached capactity. It seems your inventory system needs updating.

Abigail Krueger 
Rating:
5.0

I am 100% satisfied Thanks for the good service

EZRA MILLER 
Rating:
5.0

I recommend this place very prompt, friendly & helpful.

EZRA MILLER 
Rating:
5.0

Customer did not leave a comment.

mark robe 
Rating:
5.0

Customer did not leave a comment.

EZRA MILLER 
Rating:
5.0

Customer did not leave a comment.

Austin Gran 
Rating:
5.0

Customer did not leave a comment.

Eric Smith 
Rating:
5.0

Customer did not leave a comment.

Ruth Jones 
Rating:
5.0

Customer did not leave a comment.

Roger Pfeifer 
Rating:
5.0

The folks at the Kalona location when beyond their call of duty to get us the trailer we needed. Definitely a thumbs us to them.

Gary Fisher 
Rating:
5.0

Customer did not leave a comment.

David Boshart 
Rating:
5.0

I had had great service

Rodney Paul 
Rating:
5.0

All good on drop off

Jerry Kosmetatos 
Rating:
5.0

Customer did not leave a comment.

Erica Larson 
Rating:
3.0

Not available during lunch hour (12 to 1) when I showed up. Was forced to use app to return trailer. The app needs needs improved. Wasn't sure my return went through until I received this request for a review. It still shows active on my account 10 hours after the return was completed at 1250pm on July 17th.

David Dolecheck 
Rating:
5.0

Customer did not leave a comment.

Holly Tedder 
Rating:
4.0

The location was fine, the trailer was old, but relatively clean. The staff was extremely helpful, considerate and kind. They knew that I was in a tough spot and really worked to help me out. I couldn't be happier with how they worked for me to solve my problem. Bottom line - - - they cared and that makes a huge difference.

Troy Blodgett 
Rating:
5.0

I am well satisfied

EZRA MILLER 
Rating:
5.0

Customer did not leave a comment.

Jeff Bernard 
Rating:
5.0

Ty uhaul for a very clean comfortable ride and friendly customer service. A very helpful hand in my new adventure.

Mike Budding 
Rating:
5.0

nothing

Edward Brecht 
Rating:
5.0

Customer did not leave a comment.

Charlie Williams 
Rating:
5.0

Customer did not leave a comment.

sheri winter 
Rating:
5.0

Customer did not leave a comment.

Jennifer Eckstrom 
Rating:
5.0

Britney in Colorado Springs went over and beyond the call of duty very informative and professional. Will always go back. Ron McFerrin

Debbie Mcferrin 
Rating:
5.0

Will use this service again! So easy

Cheryl Marner 
Rating:
5.0

Customer did not leave a comment.

Carmela Ulin 
Rating:
5.0

Customer did not leave a comment.

Jeanette Miller 
Rating:
5.0

Customer did not leave a comment.

Josh Carr 
Rating:
3.0

Customer did not leave a comment.

Ryan Allen 
Rating:
5.0

Customer did not leave a comment.

Jacob Miller 
Rating:
5.0

Can’t say there is anything to improve upon . The truck was exactly what I expected it to be.

mary swalley 
Rating:
4.0

Customer did not leave a comment.

Dale Sobba 
Rating:
5.0

Customer did not leave a comment.

Erica Larson 
Rating:
5.0

Nothing!! Trailer was ready, friendly help, smooth process and great communication prior to pickup!!

Alicia Gjertson 
No reviews have been submitted for this location.

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