El cliente no dejó un comentario.Cleolia C.
Midtown Invt Corp
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent servicearacelis M.
El cliente no dejó un comentario.Mary L.
El cliente no dejó un comentario.james E.
El cliente no dejó un comentario.GWENDOLYN W.
Nothing needed great servicevincent M.
El cliente no dejó un comentario.Kizzy H. | Overall Experience
Joelee and Larry was wonderful to work with.Gary D.
El cliente no dejó un comentario.Sandra J.
This was my first time at this location and the experience couldn't have been any more pleasant and user-friendly. We will definitely come here again!!William P.
El cliente no dejó un comentario.Latrice M. | Overall Experience
El cliente no dejó un comentario.Norman B.
Everything was good, maybe more lighting...Yolanda I.
El cliente no dejó un comentario.Jamesetta H.
Nothing. It was great.Mark J.
El cliente no dejó un comentario.Courtney G.
I will be putting in a insurance claim my stuff got damagedtamara P.
I love the 34th Troost Kansas City MO location, crew. They are very nice and professional.Alberta P.
Rented for 29 hours and was charged for 3 full daysGrey G.
when you enter the parking lot to go inside it is hard to tell where to enter. Then once you're inside it is not clear as you are walking down the hall if you are going the right way. It's industrial inside and out. I did not get a retail feel for the building. It seemed more like a storage place. the service was very good.Gregory Y.
El cliente no dejó un comentario.Quentin S.
See above statementJerry F.
The best rental facility in Kansas city.ANDREW T.
El cliente no dejó un comentario.Leiah J.
I don't understand why I wasn't able to get my deposit back. I also didn't go over the millage and I only received 17 dollars back but oh if I would have bought it back a day earlier I would have got some money back I guess.Latahsa B.
Refund what's owedMartika C.
El cliente no dejó un comentario.Brendan W.
I rented the vehicle for 8 hours, but there was no alert that the place was only open for 7.5. The app says, "We are open" and the hours of the place are not intuitively found. I am sure all is well, but I didn't feel right leaving the vehicle (legally parked) on the street and I never received notice that all was well when I messaged the drop-off location. ¡Gracias!Pamela T.
El cliente no dejó un comentario.Kelly H.
They were great and even help me save costcrystal A.
El cliente no dejó un comentario.Graham G.
I received 2 calls from the office to confirm the rental van we were requesting and both associates were polite and answered any questions I had. They walked me through the contactless option and the vehicle was ready for us the day we reserved it with no issues at all.Tom S.
All good!Rene M.
El cliente no dejó un comentario.Morgan M.
El cliente no dejó un comentario.Ambra J.
Jolie was helpful and polite.John F.
El cliente no dejó un comentario.Crissy K.
Completely satisfied with the staff and the equipment!!! Kudos!florence P.
Everything is great as it isvincent M.
Coming there all the timevincent M.
El cliente no dejó un comentario.Brian T.
I appreciate U-Haul and the convenient locations and procedures.Troy A.
El cliente no dejó un comentario.Irene R.
El cliente no dejó un comentario.Leo M.
El cliente no dejó un comentario.Jackiesha D.
El cliente no dejó un comentario.simeon T.
It was a great fast experienceKashawn C.
keep up the good workDemetrius G.
El cliente no dejó un comentario.BRIAN H.
El cliente no dejó un comentario.Brendan B.
I had a very pleasant experience. The customer service was great and the staff very friendly. 10/10 would recommend.Aly D.
The best place to rent a uhaul in the Kansas City metro. Excellent service every time.ANDREW T.
The Entire Staff at this U-haul location is professional and accommodating! I will come again! AnnetteAnnette E.
Would not fill comfortable after dark.David A.
I've had a truck rental relationship with Midtown Self storage for nearly a decade. Have rented trucks hundreds of times. They are the best truck rental facility in Kansas City hands down. We won't ever rent anywhere else. The top notch staff cannot be beat. Uhaul corporate should look to this group to find out how a truck rental facility should run smooth and efficient.ANDREW T.
Chris has been very helpful to me. At 60 years old, I am not the best at technology, but Chris made the rental process seamless for me. I will rent again from this location. Annette ErvinAnnette E.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Annette E.
El cliente no dejó un comentario.Philip R.
El cliente no dejó un comentario.Kenneth I.
Awesome as alwaysCleolia C.
This feedback is not for the location but for UHaul overall. We showed up at 10pm for a 9pm reservation and were super surprised to hear that our reservation had expired. We had to call customer service and get that addressed - would have been nice to know that ahead of time. The remote pickup app on Android was horrible and we wasted 30 mins. It never worked, luckily we had an iPhone and had to re-do everything on it. Overall, very disappointed with the process. The equipment itself was fine.Sameer V.
El cliente no dejó un comentario.Raymond S.
It was a great experienceJeff C.
El cliente no dejó un comentario.Loren L.
Friendly professional staff at the desk and at the truck. Clean facility. Moving supplies onsite to help with unplanned needs.Tom R.
Best Uhaul experience I've ever had. Very efficient pickup and return. Very professionally managed!Gary F.
THERES MONEY BEING TOOKEN OUT OF MY ACCOUNTMiracle B.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Gene G.
El cliente no dejó un comentario.Daniel B.
I reserved a 15 foot truck which I have used several times in my previous moves, however the truck that I received was NOT a 15 ft truck and the customer service rep at the location was rude and not helpful when I said something about it. Will not use this location again.Cinnamon T.
Loved the fact that this location was opened on Sunday and process was so easy. Thank you U-Haul!MARTHA C.
I was very disappointed with appts. 2 locations were closed and you didn't know that, so it took me 3 locations to get to one open. My time Is valuableAVIS J.
Unacceptable customer service behaviorJOSEPH B.
El cliente no dejó un comentario.Carolyn B.
Staff are courteous and expeditious.yvette W.
This entire moving process what's totally messed up. I was lied to 7 times by your company over the past month. I am completely dissatisfied and I will never use your company again because of my experience. I will make sure to tell everyone I know how terrible this ordeal was.KAILI M.
Fast, professional, curtious, friendly, & pain free experience. I was in and out in no time. I would highly recommend this location.James W.
El cliente no dejó un comentario.Mary A.
The only thing that didn't work was the pad lock. The key would turn but lock would not open. I'm glad I tested it first before locking truck up. Other than that it was a seamless process.JoAnne W.
As always, top notch service, top notch facility, and top notch facility!Virgil T.
El cliente no dejó un comentario.SHARILYN H.
El cliente no dejó un comentario.Andre P.
Have more trucks,joking but serious.Thanks u-Haul.henry D.
Ended up returning to a different locationPeter W.
El cliente no dejó un comentario.Peter W.
El cliente no dejó un comentario.Kimberly W.
Customer service at this location and on the phone when i called were excellent, friendly and speedy. Thanks.Julian K.
El cliente no dejó un comentario.ethan M.
Good service and very efficient.EDWARD E.
Great service, very convenient & reasonableDanielle W.
El cliente no dejó un comentario.Basil B.
This location is awesome I have rented from a variety of U-Haul locations over the years. I have never been unhappy with their performance, my experience at this location I find exceptional. Howard Fischer Howard Fischer DesignHoward F.
El cliente no dejó un comentario.Virgil T.
Again, a fantastic experience. Why doesn't Uhaul give these folks more big trucks? It should be a priority. I rent at least a truck a week all year AND WILL NOT RENT ANYWHERE ELSE. The rest of the facilities in KC are a joke in comparison to how smooth Midtown Self Storage runs their operation. I would sure appreciate it if they had the ability to have a 26', 24', and 20' available a majority of the time. Sure there is one available 10 minutes away, but it takes 45 minutes for them to get it rented and another 45 to get it checked in - opposed to the 5 minutes on each side at Midtown Self Storage - where customer service comes first. Why can't the truck just be transferred to this location when I need one and want a positive experience and a job done right? Seriously corporate Uhaul, pay attention and appreciate your good vendors by giving them the support and material they need. Andrew Turner Andrew Turner Auctions 816.960.4664 www.atakc.comANDREW T.
Again, the best place to rent a truck in town. They need more inventory. Why does corporate uhaul office constantly deny them the trucks they need? Smoothest running rental operation I've ever seen. They need a full inventory of newer trucks and should train another rental facilities how to do their job correctly. Love them!ANDREW T.
Customer service 800# reps are very rude, when reserved online it shows times are guaranteed which it was not I reserved for a specific time frame and was forced to bring back an hour earlier.Michael D.
Have 24 hour access to the storage units.Roman T.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.James A.
I like the fact no matter what time of the day you call or go there the workers always kept excellent customer service and that was a plus for meLAKEYSHA B. | Overall Experience
Family opperated, friendly and accommodating. The hours of access kinda limited but I get it.JAMES S. | Overall Experience
The staff was Highly curtious polite and helpful... I would like to Thank the staff for such EXCELLENT JOBMichael H. | Overall Experience