Customer Reviews for Midtown Invt Corp
(Distribuidor de U-Haul del vecindario)

1,448 comentarios

3429 Troost Ave   Kansas City, MO 64109
(& Armor Blvd)

(816) 931-0333

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 4:30 p. m.
Horario especial
  • 11/25/2021: cerrado
  • 12/24/2021 - 12/25/2021: cerrado
  • 12/31/2021: 9:00 a. m. - 2:00 p. m.
  • 1/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(816) 931-0333

3429 Troost Ave
Kansas City, MO 64109
(& Armor Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 4:30 p. m.
Horario especial
  • 11/25/2021: cerrado
  • 12/24/2021 - 12/25/2021: cerrado
  • 12/31/2021: 9:00 a. m. - 2:00 p. m.
  • 1/1/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Disappointed there were no vans to rent at this location, but overall experience was very good.

jackie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

william B. 
Clasificación:
5.0

The blonde haired lady at the front was nice and made things easy for me. The gentleman who's name began with an L I believe was kind in guiding me to my truck. The truck was clean and enough to take care off all of my needs.

JORDAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
4.0

The customer service I received was excellent!

CLEVA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
2.0

The advertised price was misleading

PAMELA P. 
Clasificación:
5.0

EXCELLANT CUSTOMER SERVICE - COVID PROTECTION AWARE-

CAROL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W. 
Clasificación:
5.0

Awesome experience!

BRENT H. 
Clasificación:
5.0

To bring down the price rate a little bit .

Yankuba M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
1.0

BEWARE!!! FIND A DIFFERENT LOCATION OR ANOTHER COMPANY TO RENT FROM! If references need to be called for a “pre-approval” process, this needs to be done at registration, not once we arrive to pick up the vehicle. We were sure to complete all online forms before we arrived. Our online portal showed “registration complete”. When we arrived before office hours to pick up the uhaul we then were put through an online “pre-approval” process, which required us to stand next to the uhaul and send pictures, complete several more questions, and a verification of our referrals was done on the uhaul side-which then required us to call our referrals at an early hour on a Sunday to ask them to answer for the unknown call. This is not a part of town that anyone should have to stand outside on phones for any length of time while locked out of the uhaul and their office. A man was passed out on the sidewalk out front of the building, along with many other individuals occupying the area. Something needs to be done to preapprove customers before they arrive to pick up. This put us almost an hour behind our intended schedule and was all in all a horrible experience. Completely unacceptable to put paying customers through this. We will never use uhaul again.

Evie F. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMEKA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARWIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

I would drive from Lee's Summit again to rent from Midtown. Chris gave us phenomenal customer service-HIGHLY recommend!

ALISSA P. 
Clasificación:
5.0

No comment because everything went well

wanda C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre L. 
Clasificación:
4.0

Extraordinario servicio al cliente

Yawn W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dariana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana C. 
Clasificación:
5.0

Lower mileage cost

ALVIN M. 
Clasificación:
5.0

Used Midtown storage a few times because the people there are great. Never had a problem safe and secure will be back if I need to.

Richard O.  |  Overall Experience 
Clasificación:
5.0

Nothing! Keep up the good work

Ronnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius R. 
Clasificación:
1.0

We picked up the trailer and they were unable to get the connection to the lights to work. They sent us to another location about a mile and a half away to get a new cord. The technician installed the cord and told us that the lights were working. We took the trailer to the apartment and loaded it. When we went to leave the next morning, we checked the lights before we left, and they again we're not working. We went back to the second location and they said they thought we had a blown fuse (told us it happens all the time). We went to a Toyota dealership to see if they could help us, but they had no time to help us. We had to drive 2 1/2 to Des Moines with no tail lights or blinkers working on the trailer. Not a very safe feeling

JAYNE R. 
Clasificación:
5.0

We were going through a small dilemma upon calling and they got us right in with the truck we needed and was able to come pick it up the same day and we actually came out spending less so it was a win-win outcome. Thanks sooo much

Rashell K. 
Clasificación:
5.0

Excellent customer service and clean equipment.

Richard M. 
Clasificación:
5.0

Everything was Awesome!!

YONDA S. 
Clasificación:
5.0

I really appreciate your patience and understanding! The customer service representative was very pleasant and helpful - ty!!!

DeAnne G. 
Clasificación:
5.0

Everyone I've dealt with at this location was extremely helpful. They hooked my trailer up to my pickup and unhooked it when I returned. All of this took place in the raln while seeming happy to help. I couldn't be more satisfied with my experience with U-Haul reps or the auto transport I rented.

Brian T. 
Clasificación:
4.0

Drivers side small mirror fell off unit.

JOSEPH J. 
Clasificación:
5.0

Couldn't be any better!

ANDREW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny H. 
Clasificación:
5.0

nice folks

thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Khaled T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

Lower the mileage cost

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIERRA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara B. 
Clasificación:
2.0

Truck was not inspected prior to rental by representatives. Had to return for maintenance. Tires were slick and caused truck to get stuck in dirt. Roadside assistance doesn't cover this so I had to pay $250 to get truck unstuck. Don't get me wrong, part of the blame is on me but even after that, because of the slick tires, wet roads and full load, truck was still unsafe for the road. Double billed me for 2 days which put a hold on money in my account unnecessarily. The eventual cost was adjusted somewhat but the adjustment really was too little too late. The CEO of U-haul did call me back to discuss my situation which impressed me. Thank you Joe.

Quet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda M. 
Clasificación:
5.0

I like the place.

dianne F. 
Clasificación:
4.0

The truck is old 150,000 miles seat belt difficult to use ,driver door hard to close ,, the policy of renting a truck that does 7 mpg with 70 miles of gas is not helpfull. the staff was professional . Charles Usher

Thomas U. 
Clasificación:
5.0

El cliente no dejó un comentario.

April C. 
Clasificación:
4.0

I had a Great experience with this rental and if in need again I will definitely use this location.

Theresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen J. 
Clasificación:
3.0

While I can't recommend the location of the pick up because of the crime and lack of nearby safe gas stations. This truck drove excellent. It had a lot of exterior damage...but the drive was very good!

Sofia C. 
Clasificación:
5.0

Highly recommend

aracelis m.  |  Overall Experience 
Clasificación:
1.0

Disrespectful

angel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cleolia C. 
Clasificación:
5.0

Excellent service

aracelis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

james E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GWENDOLYN W. 
Clasificación:
5.0

Nothing needed great service

vincent M. 
Clasificación:
5.0

Joelee and Larry was wonderful to work with.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra J. 
Clasificación:
5.0

This was my first time at this location and the experience couldn't have been any more pleasant and user-friendly. We will definitely come here again!!

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman B. 
Clasificación:
3.0

Everything was good, maybe more lighting...

Yolanda I. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jamesetta H. 
Clasificación:
5.0

Nothing. It was great.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney G. 
Clasificación:
1.0

I will be putting in a insurance claim my stuff got damaged

tamara P. 
Clasificación:
5.0

I love the 34th Troost Kansas City MO location, crew. They are very nice and professional.

Alberta P. 
Clasificación:
2.0

Rented for 29 hours and was charged for 3 full days

Grey G. 
Clasificación:
2.0

when you enter the parking lot to go inside it is hard to tell where to enter. Then once you're inside it is not clear as you are walking down the hall if you are going the right way. It's industrial inside and out. I did not get a retail feel for the building. It seemed more like a storage place. the service was very good.

Gregory Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin S. 
Clasificación:
1.0

See above statement

Jerry F. 
Clasificación:
5.0

The best rental facility in Kansas city.

ANDREW T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leiah J. 
Clasificación:
3.0

I don't understand why I wasn't able to get my deposit back. I also didn't go over the millage and I only received 17 dollars back but oh if I would have bought it back a day earlier I would have got some money back I guess.

Latahsa B. 
Clasificación:
3.0

Refund what's owed

Martika C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan W. 
Clasificación:
3.0

I rented the vehicle for 8 hours, but there was no alert that the place was only open for 7.5. The app says, "We are open" and the hours of the place are not intuitively found. I am sure all is well, but I didn't feel right leaving the vehicle (legally parked) on the street and I never received notice that all was well when I messaged the drop-off location. ¡Gracias!

Pamela T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
4.0

They were great and even help me save cost

crystal A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham G. 
Clasificación:
5.0

I received 2 calls from the office to confirm the rental van we were requesting and both associates were polite and answered any questions I had. They walked me through the contactless option and the vehicle was ready for us the day we reserved it with no issues at all.

Tom S. 
Clasificación:
5.0

All good!

Rene M. 
No se han enviado comentarios para esta ubicación.

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