Give my money back…
Stephen E
Customer Reviews for Midtown Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul website was painfully slow. Most of the time picking up was waiting for each page to load.
Elmus BNothing, great experience.
Melanie RSavannah was very helpful. I would use this location again
Jim PSuper awesome and friendly! I let her know the condition of the truck as which I received and with no hesitation she said she would handle it and apologized. 10/10 will recommend Midtown Hardware U-Haul to everyone!
Kellie DGreat service
Paul BVery helpful staff
Chad MSavanna was so helpful! Thank you
Angela TBest service ever! Very friendly people !
Diane CVery professionally running business!
reggie fBring your prices down to where they are consistent.
MICHAEL PSend a link to the phone for mileage and fuel verification. I could not figure out how to document the starting mileage.
Dawn CGreat customer service
sean wVery fast and simple experience
John FNice
KAVIN KI dropped off after hours so no one was present to work with me. Followed the app guide to return the U-Haul, but didn't know how to do that until I called the 1-800 number for information. This information should have been provided upon rental or with the person that was with me at pickup.
Megan VYou can start by not lying on your website about a low-cost moving fee. When calculating what it would cost to move on your website, the total cost to rent a truck for 4-5 hours to drive less than 20 miles and a dolly came to 27 USD, but when I went to get the truck, it JUMPED to over $80! Pushed insurance on me I didn't need or want, and didn't have ANY boxes available. The location near where I lived HAD the truck I wanted but your website FORCED me to take a location that was five miles out of my way FOR NO REASON!
William Lthe only problem was the location I went to had the tow dolly but the guy inside said they did not have said tow dolly. he said that it was a vehicle transport that was damaged. but there was a tow dolly outside. so I went to another location but the tow dolly I was assigned was not there. The asttendent changed the unit that I got.. Returned to Wichita Kansas was told my deposit was returned to my card. I still have not received that yet please notify.
Kathleen RThey charged me twice for the equipment.
Chandler KWalked in asking if I could drop a trailer off, man took one look at my paperwork, walked outside and asked if I could put the trailer "here". I did so and he said I was done and could go. A very pleasant person to work with.
Glen KWhen we arrived at our destination -- 900 miles later --- we were told by the receiving Uhaul staff it was a miracle our car did not fly off the trailer as it wasn't fully secured in all the manners it was supposed to be.
Tracy LService was fast, friendly, and excellent. Will def use this location again.
Timothy HSavannah was such great help when we dropped off. She made sure we had everything we needed and made it easier.
Katherine GSavannah was simply a pleasure. I loved her personality, willingness to help, and I believe she went above and beyond on customer service. Definitely would recommend.
Alison IWhen we picked it up there was confusion on how long we could keep it. Also, there was some confusion on how much gas there was and the windows were not real clean. Otherwise, we had a good trip. Thanks
Joseph FHave better trained staff
David BDid a good job
Roger RAsk where they are in town
Jay R