Customer Reviews for Midgard Storage Acworth
(U-Haul Neighborhood Dealer)

164 reviews

5534 Hwy 92   Acworth, GA 30102

(770) 966-5153

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 966-5153

5534 Hwy 92
Acworth, GA 30102

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My wife and I just want you to know that your U-Haul rep that we had the pleasure of dealing with was one of the most pleasant, as well as personable people we have had the pleasure of meeting and dealing with. He went out of his way to accommodate us to get us the exact truck we needed. He is definitely an asset to your company. We would definitely recommend U=Haul, but especially Harold and that location to our friends. Thanks again, Gregg and Victoria Hunnicutt

GREGG HUNNICUTT 
Rating:
5.0

Harold and Vicki always go above and beyond with exceptional customer service.

MARK VESCIO 
Rating:
5.0

Very courteous & professional. Great customer service 👏🏾 👌🏾

EDWIN HAMMOND 
Rating:
5.0

The office manager lady was so nice & friendly.

Elizabeth Salyer 
Rating:
5.0

Harold was so friendly and amazing to work with! I would 100% send friends and family to this location just to work with Harold. His customer service is superb! U-Haul should have him training for the company!

Nikole Allen 
Rating:
5.0

They were excellent!

Tinnia Thompson 
Rating:
5.0

Excellent customer service

DAN ALLISON 
Rating:
5.0

This drop off location was fantastic. The owner Harold went above and beyond helping me with my transport trailer and delay issues I had with bad weather. I would go out of my way to rent from this location again. Highly recommended!

RALPH BATES 
Rating:
3.0

Customer did not leave a comment.

Chris Armstrong 
Rating:
5.0

Customer did not leave a comment.

EDWIN HAMMOND 
Rating:
4.0

Lower your prices I’ll never use U-Haul again charging per mile plus filling up the tank is absurd

Amya Fields 
Rating:
5.0

Customer did not leave a comment.

Mark Sixbey 
Rating:
5.0

Customer did not leave a comment.

Bennie Gunter 
Rating:
4.0

Customer did not leave a comment.

Steve McKee 
Rating:
5.0

Customer did not leave a comment.

Fathullah Syed 
Rating:
4.0

Keep Up The Good Work

Clyde Robinson 
Rating:
5.0

Very nice place 100%

DANIEL ACEVEDO 
Rating:
5.0

Top Notch service

Richard Brocker 
Rating:
5.0

Great customer service! Knowledgeable, courteous, and skilled folks

Zackery Wicks 
Rating:
5.0

Customer did not leave a comment.

Stephanie Roe 
Rating:
5.0

Customer did not leave a comment.

Tyrone Williams 
Rating:
4.0

It was not easy to know where the lock boxes were for the key to the truck. I was walking all around the building.

Rachel Brown 
Rating:
5.0

Customer did not leave a comment.

Jerry Blackurn 
Rating:
5.0

Great people very nice very

STEPHEN JOHNSON 
Rating:
5.0

We need a Uhaul to move some cabinets for a kitchen, it’s was well over 12 of them and they fit perfectly in the 10ft truck. I appreciate Midgard Storage on 92 for their business! -Vol Drywall, LLC

Victor Lopez 
Rating:
5.0

Customer did not leave a comment.

Alfred Stambaugh 
Rating:
5.0

Customer did not leave a comment.

Ana tellez 
Rating:
3.0

I'm grateful that I was able to drop the truck off, but this location is not suitable for 26in truck. It's too small and narrow. There was really no good way to park without blocking. I did my best.

Wanda Wynn 
Rating:
5.0

Always a great experience! Harold and Vicki always go above and beyond to make it simple and stress-free. I greatly appreciate their hard work, and I highly recommend this location because of it!

Mark Vescio 
Rating:
5.0

Deben exigir más responsabilidad a sus "aliados comerciales"en este caso con la empresa de ayuda de mudanza, Eazy Movimg, los cuales no cumplieron en venir a la hora establecida y tuve que suspender el servicio, ahora necesito que me reintegren el pago que hice

Carlos Faria 
Rating:
5.0

Customer did not leave a comment.

Nathan Corley 
Rating:
5.0

Customer did not leave a comment.

Marcel Bell 
Rating:
3.0

Customer did not leave a comment.

Dwight Smith 
Rating:
5.0

Customer did not leave a comment.

Anthony Shockency 
Rating:
5.0

Customer did not leave a comment.

Richard Young 
Rating:
5.0

Rented from here several times. Always courteous & helpful.

EDWIN HAMMOND 
Rating:
3.0

Company we picked up from was WONDERFUL. They walked us through the rental, and explained any questions we had. They also did a wonderful job helping us hookup the trailer, and explain what was what. And when we returned, it was a godsend that they let us stay in the office a bit and offered water. It was a really hot day and were exhausted from loading. My single gripe about the experience is when they were completing the rental agreement, they could not proceed with the rental until after we had provided 3 phone numbers for 3 different people. My wife and I are fairly private people, and we are unwilling to give your company any contact information away without first asking permission from that person. If we had known we would need to provide this information ahead of time, we would have had it available. It would have been even easier if we had been directed for this information online when we completed the application. I understand that you want a level of security in case a trailer goes missing or is stolen, but this caught us off guard, and we were willing to cancel or reservation because of it. Considering that my ID was scanned when going through the process, it seems suspect that you would even ask for this information, especially since it is so easy to give fake names and numbers. To the point that the phone number I made the reservation on is a temporary number that will no longer be mine after today. It may seem petty, but this will influence my decision on who to rent equipment from in the future. My wife and I value our own privacy, as we do our friends, kids and acquaintances. I would prefer do to business with a company that respects this, especially in this time of data breaches, and unwelcome marketing. I want to reiterate, the business we picked up from is wonderful, and I am willing to work with them anytime I need their services. U-Haul is the company I am not pleased with, and may search for an alternative for in the future.

Daniel Xenos 
Rating:
5.0

Great service, getting and returning the equipment was easy. I felt like they valued my time.

James Osieczanek 
Rating:
5.0

I didn’t catch the man’s name that checked us in but he was so nice and mad everything so smoothly. Great experience!

Tania Bowling 
Rating:
5.0

Customer did not leave a comment.

Ducarmel Pierre 
Rating:
5.0

Customer did not leave a comment.

Nicolas Barthel 
Rating:
5.0

Customer did not leave a comment.

Clark Cordner 
Rating:
2.0

Gave me a truck with check engine light on, there was a piece underneath that was just hanging and ran like crap. The trucks exhaust literally melted through the side of the truck and we got blamed for it and paid over 100 dollars for something that could have been dangerous for us as well and could have caused a serious accident. We didn't hit a single thing in that truck. Pictures we took at drop off show the black MELTED metal. Overall, worst experience I've ever had with Uhaul. And for the record, there were multiple trucks, same size, in that parking lot all day and they gave us the one that had that many issues.

Sierra Bartlett 
Rating:
2.0

When I dropped my rental I was overcharged. I was promised discount, but was not applied. Still it is not corrected.

mirgani elgaali 
Rating:
4.0

Customer did not leave a comment.

Jeffers Thomas 
Rating:
3.0

The truck ran pretty rough, the brakes need service, very loud when driving, engine sounds bad

JOSEPH DORN 
Rating:
5.0

Second time at this location. Seems like different staff but still the same great service!

MIKE LANDAVERDE 
Rating:
2.0

Truck was in poor condition, AC did not work, ramp was difficult to latch, no instructions given on operation of equipment.

Gene Pugliese 
Rating:
5.0

Staff was friendly. He was informative and answered all my questions. I am a returned customer and will be back again.

Bumi Sonubi 
Rating:
3.0

Floor of the van was pretty dirty and radio didn’t work. Also, the van’s mileage that Uhaul gave us was incorrect and made checking in/out difficult. They put that the van had 29k miles when it only had about 4K.

Morgan Aukes 
Rating:
5.0

Amazing truck.

Katie Clark 
Rating:
5.0

Customer did not leave a comment.

Jeffrey King 
Rating:
5.0

Harold, was extremely helpful and kind!

Pamela Cherry 
Rating:
5.0

Good customer service. Vehicle was clean. Vehicle needs some minor repairs (example, parking break release is dangling and may malfunction at some point).

Daniel Robbins 
Rating:
5.0

Customer did not leave a comment.

Malikah Kirkland 
Rating:
5.0

All was very good

Jorge Reyes 
Rating:
4.0

The service I received from Midgard Storage was excellent, and the gentleman I dealt with was very kind and helpful. I appreciate the level of customer service and flexibility that I received. However, the truck I ended up with did not come with a ramp - I was expecting this to be the case based on the description when I placed the order for the rental. Additionally the window crank was broken and kept falling off on the floor while I was driving. Both of these things are the only reason I'm dropping my rating one star. Not the fault of the rental location, but if you are going to advertise that a truck comes with certain amenities then that should be what you get.

Saralynne Evans 
Rating:
1.0

The furniture dolly I was giving was broken. The employees who worked at this location was rude and nasty. I had to keep the truck longer due to a mishap with the place I was moving into and the employees would call and curse me bad for using the truck longer. I was threatened stating the male employee was going to call the cops on me and report the truck stolen. These people were extremely horrible and made my time using the truck a living Hell!! I DO NOT RECOMMEND NO ONE TO GO THERE! To be honest they should be fired! I NEVER GO BACK THERE AGAIN NOR SEND ANYONE THERE TO DO BUSINESS! The worse pleople I have ever dealt with!

Layania Berry 
Rating:
4.0

There was some trash in the cargo, but no biggie- just thought it might be something to note.

Steph Jameson 
Rating:
5.0

Very friendly service!

Timothy Jordan 
Rating:
5.0

always an exceptional customer service experience at this location

Mark Vescio 
Rating:
5.0

During my home renovation, I've needed a UHAUL to pickup, drop off, buy & deliver CL & FBMKTPLC. It's great to do business with people that remember me & genuinely ask how my projects & HONEY DO LISTS are coming along!!! THANKS HAROLD!!!!

EDWIN HAMMOND 
Rating:
5.0

Customer did not leave a comment.

RAY SCOTT 
Rating:
5.0

Customer did not leave a comment.

Brian Dougan 
Rating:
5.0

Exceptional service as always! Harold and Vicki always go above and beyond with their customer service!

Mark Vescio 
Rating:
5.0

Customer did not leave a comment.

Jeff Pomeroy 
Rating:
4.0

Customer did not leave a comment.

Patricia Stephens 
Rating:
5.0

Customer did not leave a comment.

LAURA KILLEBREW 
Rating:
5.0

Customer did not leave a comment.

EDWIN HAMMOND 
Rating:
5.0

Harold always provides excellent customer service!!!!

Edward Moses 
Rating:
3.0

The customer care agent at the desk was wonderful! The truck was not well maintained. Old truck, dirty inside the cab & low tire pressure light on when I pulled out! I will only use Home Depot trucks from now on!

Robin Okeefe 
Rating:
2.0

Customer did not leave a comment.

Scott Willis 
Rating:
5.0

Customer did not leave a comment.

Edward Moses 
Rating:
5.0

Always exceptional customer service!

Mark Vescio 
Rating:
5.0

Always my go to location! Staff is AMAZING and always goes the extra mile to help me with my crazy schedule

Mark Vescio 
Rating:
5.0

Customer did not leave a comment.

Richard Murphy 
Rating:
5.0

Customer did not leave a comment.

Paul Douglas 
Rating:
5.0

Customer did not leave a comment.

Stephen Frix 
Rating:
5.0

Customer did not leave a comment.

Beverly Scardina 
Rating:
3.0

The truck was filthy, then when we indicated this on the app at sign it, it tried to charge us a $25 cleaning fee. That is ridiculous. I also ordered 20 furniture pads and a dolly, none of which was in the truck, yet I was still charged for them. I called after the fact and got all of this refunded, but I shouldn't have needed to. I won't use this location again for sure.

Evan Gaines 
Rating:
5.0

Nothing easy

Sandra Kearns 
Rating:
3.0

Doesnt seem like it was looked at after it was rented before me. Pringlescan on the bumper, water bottle inside. Upon starting the car it said the air was low in rear left tire. It rainedthat day and when I went to turn on the headlights I realized the nob for the lights was pushed into its opening. Could not turn on the lights. Glad I wasn't driving at night the person working the front desk was very nice though.

MICHAEL ROUSE 
Rating:
3.0

Customer did not leave a comment.

Julio Oliveira 
Rating:
5.0

Harold was AMAZING!! Very professional and courteous. Made the whole experience renting a truck from this location wonderful. If I need to rent a truck or storage unit, they will definitely have my business again.

laura kussrrath 
Rating:
5.0

Customer did not leave a comment.

Juan Daniel Caudillo 
Rating:
5.0

Customer did not leave a comment.

Jason Raper 
Rating:
5.0

Customer did not leave a comment.

derek rosenberg 
Rating:
5.0

Remain the same! I wish to thank Harold here in Acworth, GA. who recieved my rented transport from Frank, the uhaul dealer in Cheswick, PA. The 700 mile straight drive went smooth and as a proud customer, I know that I can always count on Uhaul for all necessary transport or storage needs. I'm grateful to know Harold here in Acworth, GA. His professionalism goes untold as always. I must say the same about Frank in Cheswick, PA. A huge thanks for helping me get the rented auto transport connected and assuring that I inspect all the tie downs whenever I stop. Lastly Frank, your recommendation for me to use something to assure my car's front spoiler doesn't tear off when backing up worked. I used two bricks which successfully allowed the lift for easy removal of the car. Harold, Frank. God bless you both. ec1

Elias Correa 
Rating:
5.0

LOVE the team at this location! The best!

Mark Vescio 
Rating:
5.0

I don't like the fact that the deposit the company required me to make because it said my card was a prepaid and my money is still not back in my account even tho I was told it would be as soon as I returned the truck. that's not good business

Shedrick Funches 
Rating:
3.0

The truck was in very poor shape. The rails in back were broken, the truck reeked of cannabis, the headliner was coming down, the passenger window was left cracked, so the cup holder in that door was full of water. The truck was by far the worst one I have rented from U-Haul

Brodie Farrar 
Rating:
5.0

Great to have a local uhaul location close to home. Great experience. Thank you!

Daniel Miller 
Rating:
5.0

Customer did not leave a comment.

Taylor Tolbert 
Rating:
5.0

Harold made all the difference in the world with excellent Customer Service. The lock-box U-Haul facilities were terrible and I would not recommend any of the U-haul locations that do have a live person like Harold to talk with.

Patrick Comeaux 
Rating:
5.0

Customer did not leave a comment.

Belem Sandoval Ramirez 
Rating:
3.0

Customer did not leave a comment.

Rayce Foster 
Rating:
5.0

I would recommend this location to anyone Harold waa amazing. He was very helpful and had the best attitude. He is the best. Would definitely rent a truck from this location again Thank you!!

Nicholie Brown 
Rating:
5.0

They were very friendly and helpful.

CINDY BARFIELD 
Rating:
5.0

Customer did not leave a comment.

DAVID HAYES 
Rating:
5.0

I’m still waiting for my final receipt after dropping off the trailer during non-business hours. It’s been 3 days now and I’m still waiting.

louis cumming 
No reviews have been submitted for this location.

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