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brenda n
Customer Reviews for Midgard Seneca Greenleaf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let folks know that it closes at 5 pm. I barely made it.
Robert JAll good and the personal on site was excellent
PAUL SAfter hours were completely unavailable to help get entry to the facility.
Peter GU-Haul trailer one-way trailer rental. staff attendant was efficient, knowledgeable, pleasant, and just all around perfect.
kyle mExcellent personnel at the drop off location. It was quick and easy. I told them about all the issues on the truck.
James BThis location that I was given to return the trailer, told me “you can’t leave it here.” The two young men were telling me that there wasn’t any room to leave it there. No room. Ha! They said I wasn’t on their EPS. I told them that I was leaving it there, so figure it out. (What was I supposed to do with it?!) They figured it out and I left it there. I believe I’ll go with Penske from now on.
Sally GWe didn’t get the blankets we ordered
Shaun GI can't say enough good about renting this truck. Everything went smoothly from the truck being ready when I got there to the phone call about the box I forgot in the truck. Exceptional experience.
Angela SThe manager of this store is great. She checked my 15 ft truck return in promptly and rented me a 4x8 trailer to continue my move all in under 10 minutes.
Greg DDon't charge me for 2 gallons of gas ($11.50 - really $5.75 a gallon, please!) when I put 4-1/2 gallons in the truck and drove less than 30 miles. This is a complete rip-off you can say the truck had a little over half a tank from the computer but when the customer gets in and it dead on half a tank and nobody checks that shouldn't be the customer's fault.
John SI had the truck about 15 minutes the first time it wouldn't start. I had to just keep trying until it did. It did this several times. Brakes were all the way to the floor. Truck motor sounded like it was going to blow any minute. When I called trying to get a different truck the woman said there was nothing she could do for me. I had to call customer service and they sent a mechanic but it took up half of my day waiting for him to look at it. He said nothing was wrong but it left me stranded twice after he left. I won't be going back.
Jenine PSmooth experience from pick up to drop off. Friendly and professional staff.
THOMAS RI did not friendly service or he was not patient. When I went to the haul place that they was not assigned to me. I had to make a new account, had to get a small truck and had no dolly for me. He only get us a copy of the insurance. He give us the keys and left.
Robin WFriendly, courteous and extremely helpful!
Esther OReturn instructions were vague
Erin MHad issue with code getting in after hours. Waited over an hour in the rain trying to get in until another person was able to get in so followed behind him. Only problem I couldn't get out as the gate wouldn't open because I was on foot. Had to get the same person to come back in so he could get me out Plus it was later in the evening and we had to drive 2 and half hours home. Not too thrilled.
Michael LAmy was excellent as our customer rep. Very professional and knowledgeable.
Jeff JNobody present or answering phone
William GReturning the truck was easy... The representative was professional and courteous.
Anthony RNothing
RONALD PVery friendly and helpful
tom sWhen we arrived, we pulled into the storage facility and couldn't find anyone at first in the front office. When the customer associate arrived, she did not really explain anything about the return process or receipt. She also then had us drive the U-Haul truck to a secondary location down the street and back it into their storage area, which was tricky and felt it should be their responsibility (or the dropoff location should just list this secondary location in the first place).
Matthew WOver all it was a good experience. Thank you
Arlene GWhy wis I changed $27 after I dropped off the trailer
Edward BOnce again, I had set this location up as my drop off spot, and they had no record of it. I was still able to drop it off there, thankfully.
Paula YI set this location up as my drop off spot, but they had no record of it.
James HThe young lady who assisted me was EXCELLENT! Kind, courteous, eager to help, knowledgeable and overall great. She’s a keeper. Don’t forget you’re only as good as your employees. Pay her well and she will make you money.
Tom OOil, grease equipment. Fix the broken fenders on the car hauler. You CAN get cut by figerglass!
mark HOffice was not open when arrived even though it was during posted hours of operation. Location is an Incredibly tight space to maneuver a truck and trailer around. I received my final bill after I left by email and was over charged an extra day rental. I have called and left messages to question the over charge and get no response. I would not recommend this drop off location.
Richard NAll good
Edward PVery good experienc
John PIt took a few minutes to process my rental but it seemed like it was a computer problem. The people were very nice and the truck driver very smoothly.
David N