El cliente no dejó un comentario.Johnny W.
Customer Reviews for Midgard Self Storage Vinings
(U-Haul Neighborhood Dealer)
Atlanta, GA 30339
Servicios en esta ubicación:
- Mon–Sat9 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.DARGAN C.
The issue comes in with the lack of communication and application of my excess payment hold.Sandra H.
El cliente no dejó un comentario.June C.
El cliente no dejó un comentario.Bob W.
El cliente no dejó un comentario.Callan K.
El cliente no dejó un comentario.Carolyn S.
The gas gauge amount was wrong and overstated but I did not let the office know before I left. My fault.Dave P.
El cliente no dejó un comentario.Cameron M.
Please, revise and remove Stacked and packed movers from your website. It does not help the image of your company.Alvaro C.
Attendant very patient and professionalRashena M.
El cliente no dejó un comentario.Stephen T.
The facility was very clean and presentable. It felt good in this location. Garrett provided excellent customer service. I was in & out and the return was equally as good! Thank you Uhaul. I'll rent from this location again.Tonya B.
El cliente no dejó un comentario.RAMON L.
El cliente no dejó un comentario.Darius J.
El cliente no dejó un comentario.Jenny C.
There was a young man and woman who's name I did not catch when I arrived who were very professional and welcomingTANESHIA G.
The van I rented was filthy dirty and smelled terrible. Also the tire pressure sensor light stayed on as well as the No wiper fluid light. The van was nasty! The cargo bed was black dirty. I didn't want to put my bag on the ground. When I returned it and complained I was told the area manager might call me or might not. Depended on whether he felt like it. I rent a lot from this place for work and maintain a storage unit there. I asked for a discount and was told the area mgr may or may not call me. I asked them to at least waive the gas charge as I returned it 3/4 full instead of full. Staff was rude and dismissed by complaints. If I don't get a call back from u haul or their area mgr by Monday 1/16 I will start renting cargo vans elsewhere.DAVID B.
Customer CareSonya R.
The location is fine accept when I tried to check out the van the morning of Jan 03, your system could not identify my location on my phones (I tried with both my Iphones). I was standing next to the van and your system was indicating I was 1.7 miles away. I moved 30 yards and your system indicated I was 0.6 miles away. I ended up walking around the building and back and finally found a spot near the office entrance. The building may be interfering with the gps satellite readings. Regardless this is an issue. It delayed my checkout process by 25 minutes, which is unacceptable. I will not use this location again bless I can pick up the vehicle during office hours. The representative I spoke with who tried to help me with the process was very professional and helpful. The staff in the office was their first hen I returned the van. There were courteous. The return was a pleasant experience.charles M.
El cliente no dejó un comentario.Cameron L.
El cliente no dejó un comentario.RONNIE A.
Professional and Very Helpful Staff.chidinma N.
Can't think of any - the pre-pick-up made the actual pick-up seamless. Very professional and kind representatives. Trucks all lined up, easy to drive right out.Eleanor B.
El cliente no dejó un comentario.tequavius S.
Great location and friendly staff. I appreciated the fact that this location is also a storage facility. I was able to rent a trailer and store my items at the same place.Kirtis G.
Agent seemed uninterested, just wanted to get through the day, which had just started. No mention made that I was supposed to do a walk through by phone message, and I didn't get the message until I got to my destination.Philip R.
Phone number advertised does not work. Very hard time contacting office. Charged $20 something dollars for late fees. When I wasn't late. Not happy, would never go to that location again!Raymond H.
El cliente no dejó un comentario.Geovanny G.
Best uHaul rental ever!!! Kelli, Garret and Deja are incredible to work with!ADAM C.
El cliente no dejó un comentario.Djibril N.
Customer service excellence, the truck is very good in condition . Am happy to use itjuli A.
El cliente no dejó un comentario.Jalen S.
El cliente no dejó un comentario.Carla M.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Holly L.
The uhaul location manager Jasmine was extremely knowledgeable and provided great customer care. Gracias.scott S.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.Mark C.
The assiciate was helpful and nice. Prices were great!Nicole B.
I came today to pick up a 10 feet truck for 2 hours, when I picked up the truck I was make sure to take pictures and video of the truck including the mileage and the fuel just like I do it all the time when renting. When I came back and drop off the truck the lady on the front desk *Jasmine Johnson* claimed that I need to be charged for gas, I explained her that I filled out gas just before I drop off the truck and also show her the clear pictures I did at 14:33pm when i picked up the truck showing that I actually put gas MORE THEN THEY GIVE ME THE TRUCK to begin with. She decided to Ignore if even though she saw it clearly the picture of how the gas was before I picked up. She was also mentioned that people do mistakes and she wrote the gas on the contract different then the real fuel so I can't understand her behavior. My review is not about the money as its more about the principle and how you treat customers. As I'm very responsible for this things and that's why I took very clear pictures and videos before to prevent such incidents. additionally I was renting from this place before so she could see me on her system that I'm a loyal consumer but not anymore. This was my last time in this place. *Attached to this review the truck fuel Picture I took at 2:33pm, the contract shows that i picked up the truck at that time 2:29pm as well as the gas receipt when I paid at shell gas station before bringing back the truck. Thanks The review with pictures on Google mapsOren D.
El cliente no dejó un comentario.PARVIZ R.
El cliente no dejó un comentario.William K.
Made a reservation to pick up via app at 10am on Sunday Sep 25th. I was there at 10:15 am, checked in on the app and it said the truck could only be picked up via hand delivery, I called UHaul customer service and had to wait for about 1.5 hrs to actually be able to speak to a representative who could be of help, by then it was already 11:56 AM, the location was opening at noon so the representative told me to just wait some more minutes and pick up my truck via hand delivery, I then had to stand in line for 30 minutes only to be told I didn't have a reservation so there was no truck for me, after a lot of arguing and hassle I finally got my truck at 1:45 PM, almost 4 hours after my reservation was supposed to start! AWFUL SERVICE!carlos G.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Randy C.
El cliente no dejó un comentario.Kevin F.
El cliente no dejó un comentario.Marshall W.
Our rental was dirty. An offer was made to clean it but we were on a time crunch. Make sure the vehicles are cleaned before releasing for rental.Phoenix F.
milage charge was a bit extreme. The young lady that helped me was great thoughLee B.
El cliente no dejó un comentario.Miranda P.
I've not rented from this location in quite a long time. It seems entirely different in the most positive ways. It appears there has been a lot of change. I was greeted in such a positive way, with such great energy. Jasmine took care of me and was so very efficient in explaining everything and helping. Kelli was also there at the time and they both were great. Positive attitude and kindness goes a long way, and these 2 ladies exhibited both in such an inviting fashion. From now on, I will only rent from this location and do so because of the experience credited to Jasmine and Kelli.julie W.
Excellent location Amazing front desk person has helped me three times she is a star and very helpful and kind Bill Barber MDWilliam B.
El cliente no dejó un comentario.Tiffany S.
My rental experience was Top Notch. starting with the online reservation. I was also very impressed with the young professional that handled my paperwork for the reservation as well as the professional ensuring the truck was in great condition and assisting me in locating the truck quickly.DANIEL B.
El cliente no dejó un comentario.Keith W.
Truck drove like shit.Evan W.
El cliente no dejó un comentario.kathle K.
El cliente no dejó un comentario.Rachel O.
El cliente no dejó un comentario.GREG K.
The two ladies that assisted me were very helpful and kind.Jennifer J.
El cliente no dejó un comentario.S B.
Be more attentive to customer. I was given key to wrong van. Despite the car alarm going off & cameras inside for employees to view the grounds everywhere, I had to call for assistance, Then cargo van had a unsecured appliance dolly left inside van which slid back & forth banging against the door & metal divider. It was horrible.Donna C.
El cliente no dejó un comentario.REGINALD E.
I was extremely pleased with the service provided by Midgard Self Storage. Each representative, whether I spoke to them over the phone, or engaged with them in person, was courteous, professional, thorough, and patient. My rental experience was easy, smooth, and successful. I will call on them again when I have the need.Spencer M.
El cliente no dejó un comentario.Toby S.
I reserved a truck and then it disappeared from your site. Had to calll and reserve again. Then someone called and said I had 2 reservations and asked to cancel one When I went to pick up the truck they had no reservation or truck available. Had to drive across town do a different location. Frustrated and wasted 2 hours on moving day.Chris M.
El cliente no dejó un comentario.mike Y.
El cliente no dejó un comentario.RODERRICKES M.
El cliente no dejó un comentario.Shaune S.
El cliente no dejó un comentario.Charles O.
They were very friendly and helpfulTerry C.
Please clean the equipment:van! Please do maintenance! Be more prepared for NEXT customer!susie M.
The customer service was superb. The young lady who assisted me with my rental was awesome. I will definitely recommend this location to others.Wanda H.
Tia, the representative, that helped us with our Uhaul was amazing! She was knowledgeable, kind, funny, patient, and had a positive attitude. If you could hire 50 â€œTiasâ€ you would still want to search for another one. She is that good! I have not had that positive of an experience in any service industry in a long time.Maria S.
excellent front deskWilliam B.
El cliente no dejó un comentario.moses A.
The truck was old and dirty in the front and back. Mud in the front cab and trash in the back.Robert E.
The van I received was nasty and disgusting. Filthy dirty and stunk terribly. I rent from there for work purposes and this was the worst ever. We have a corporate account with enterprise that I could use but I choose this location because I have my work storage unit there. This lady rental will probably push me to enterprise if clean vans and trucks are no longer a priority.DAVID B.
El cliente no dejó un comentario.Evan T.
El cliente no dejó un comentario.Chris F.
Tia is the best representative for this site!! From answering my initial call with enthusiasm and willingness to help through the pick-up of the truck and instructions for return, she is absolutely the best!Felecia H.
The equipment wasn't clean, but Tia who was there was awesome....offered us another truck, and I said it is fine for our move. Tia did a great job and couldn't have been nicer and more helpful. Great experience as always.Carl S.
The after payment for this order was also unnecessarily difficult. I was wrongly charged and I'm still waiting for corrections.Ngozi A.
Was not made aware that the drop-off location had to be the same as pickup location however, the drop off location was very nice.Joshua L.
El cliente no dejó un comentario.Schaccoa H.
Customer Service was Awesome!TiErra F.
Fantastic service at this location, the agent quickly updated my reservation when we discovered that the original vehicle assigned to me was in use. The mobile check-in and drop-off worked like a charm!Richard M.
El cliente no dejó un comentario.LESLIE D.
Charged for mileage even though truck was fueledâ€¦site not willing to reimburse for fraudulent chargesTara A.
El cliente no dejó un comentario.Michelle P.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Alicia R.
The dolly I ordered was not with the vehicle. Make sure all ordered equipment is provided.Alexander S.
El cliente no dejó un comentario.Sammy W.
My favorite location. Knowledgeable associatesjennifer B.
All was great!Jennifer S.
The customer service was outstanding. I was greeted so warmly and genuinely. The ladies really strived to make it the best customer experience! 110% recommend and I won't go anywhere else when I rent a truck again, in the future. Excellent job, ladies!Noelle U.
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