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John N
Customer Reviews for Midgard Self Storage Of Pawleys Island
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent.
RoseMarie CThe cab of the truck could have been cleaned better - the cup holders were disgusting. The floors could at least be vacuumed out. And if you tell me there will be someone there to help me check in so that I don't have to do it myself - please do me the favor and show up. Otherwise - it was a seamless experience.
Ronald BFacility is closed on Wednesdays and Sundays. Had to do a self return by myself which was difficult as I had a hard time getting the trailer off the ball/hitch due to the weight of it and fact that the location was on a slight incline which put more weight on the ball. I would have selected a different location if I had known that they would not be open on the day of return. Self return took a number of attempts as the app was very slow to upload the return photos.
Steven CMy rented uhaul wasn’t ready had to stay on the phone for 30 min to get another uhaul this is the 2nd time at the same location
David AMy rentals were not prorated for the rentals on the 2nd or 9th of December. I turned both in early.
John TThe truck had over 160K miles on it and it was not road worthy. Steering was very loose, vehicle was out of alignment. Oil pressure light and gauge kept indicating both low oil and low oil pressure. I will never again rent from this location and may never again rent a UHaul truck as it appears that the company is not concerned with the quality of their vehicles and the safety of their customers.
William KEasy return porocess
Ron BEasy drop off.
Robert GAlways great customer service at this location- convenient, quick and easy to communicate is what makes it the ideal location for all storage / Uhaul needs. My one suggestion is a bigger parking lot - the current lot is very small to get large trucks parked in. Only 7-8 parking spaces at this location. Otherwise always a great experience.
Kyle RLinda at Midguard very quickly and efficiently helped me deal with providing transit trucks on the spur of the moment to help unload a 80 foot moving van and transfer my household goods to my storage units in the midst of a poring rainstorm.
Thomas MI dropped off equipment a day earlier and the location was closed. So I called the next day to confirm to the personnel working there that I dropped off equipment earlier. She said that it wasn’t there and put me on hold for a physical check and again said that it wasn’t there. So now frustrated I went back to this location and spoke to the employee again pertaining the equipment I dropped off. So we both went out and I walked straight exactly where I left it! I don’t think she bothered looking too hard for it even after giving her the equipment number also. Just wasn’t a good experience. And the only thing she said was “I swear that wasn’t here this morning “. So I guess I’m a liar. No sorry, or I must have overlooked or nothing. Very un professional.
Kent WGreat experience
WILLIAM HThe lady that took care of us was very kind and made it so easy!
Theresa BShe is always great. Life has been tough and I've had 3 uhaul rentals in the same week. She thought of things that were helpful and things that had slipped my mind due to being so busy with life. She made it easier and not so dreadful. She was professional and friendly and always keeps the location super clean and welcoming.
Kara BGreat service.
Kathleen CThis store has phenomenal customer service. Friendly, patient and all around perfect on customer service. The representative was wonderful to work with and professional on all levels. Thank you again!
Randy RAll Great
gerald hCan't think of anything
Robert FNothing. Cortney was a pleasure to deal with made everything very easy.
STEVEN FAttendant was very pleasant and efficient. I do not think you could have a better attendant.
Stephen MVery helpful staff
Frank MEmployee sometimes out at another storage facility when arriving to pick up truck
Jan HExcellent service
Tadeusz JThe young lady at the check in counter was so nice and helpful! She went above and beyond.
Shannon CCortnie was OUTSTANDING, and a pleasure to work with from beginning to end! We had a 1 way rental going to Florida and it was ready, clean and reliable, exactly as promised. Great experience!
scott oCorrine was very accommodating and professional. She made everything less stressful.
ZOE AExcellent Customer Service from an associate named Kortnie.
Craig BCar was broken
Lauren HGreat customer service
ROBERT TVery nice people that provided good customer service and experience
ken wAll Good
Linda MEverything was good
Andrew JClean the inside. There was food on the ground and parts of a drinking cup when I first got into the seat. Just simple cleaning up between users
Breanna MNone
JOHN BEverything was great. I will definitely use your location again!
Al GNone noted
Roy SGreat customer service. Our agent was superb.
emma kExcellent customer service.
Elizabeth FFast service
philip cLinda was very helpful and went above the usual for us. We thought we could return the trailer anywhere near Georgetown (based on what we were told at pick up), but we’re told we had to find out where we were supposed to return it and then change the location. The first phone attendant Linda got was extremely unhelpful and wasted about 10-15 minutes of her (and my) time, and a second attendant when we tried again helped us get things handled in about 30 seconds. (The reason we had to do it by phone was that the rental did not show up on my online account and I couldn’t do it from there).
David SThe person who waited on me was outstanding...I had the wrong hitch and she waited until I got the correct one and stayed after closing time so i could run get the right one...
Hampton WVery quick in and out great place.
Michael BVery knowledgeable and professional people to work with.
Ricky D