Customer did not leave a comment.John D.
Customer Reviews for Midgard Self Storage Newberry
(U-Haul Neighborhood Dealer)
Newberry, FL 32669
Services at this Location:
- Mon–Sat9 am–6 pm
- Sunday12 pm–4 pm
Special Operating Hours
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.douglas W.
Customer did not leave a comment.jane A.
Got charged for gas even though it was replaced with more than what I got when I first picked up the truck. Truck had 22 miles worth of gas when I picked it up and it was dropped off with more than 5 gallons of gas. I was still charged a fee even though the contract states that it's either 1/4 of the tank or with how much you originally got the truck with, which in my case it was 22 miles. Will never be using this service again or recommend it.Gabriela P.
Customer did not leave a comment.David H.
Very helpful and friendlyBen J.
Your Team u-haul Are doing a Great Job Go Team U-HaulRobert B.
Just keep doing what you're doing. Thank you.TOM P.
No comments it was Very good service.otilia G.
Good experience. Fast checkin. Everything in order. Move is done, so thank you!Michael F.
Always great service at this locationmark S.
Customer did not leave a comment.Jeff W.
Chase was an excellent helper to getting ghe UHAULShayler L.
Windshield was clearly broken before I rented the truck. I had the truck for 24 hours Yet they charged me for the crack in the windshield. STAY AWAY FROM MIDGARDLeann M.
Customer did not leave a comment.James C.
Midgard Self Storage has a top notch office and staff. I didn't know dropping off a truck could be so easy. Their staff was friendly and professional. I definitely recommend this location!Dara B.
Chose mobile pick up, yet keys were not there. Went inside and had to wait a while for assistance. Learned the truck was not even ready: not pulled up, none of my rented equipment inside. They had the gas listed as half a tank, but when checked it was less than a quarter of a tank. We arrived at 9:50a. We finally pulled out at 10:30a. 40 minutes just to get the truck. We were late to meet the movers because of this as well. Sales person kept complaining he didn't have enough help, but when a person makes a reservation over a week prior to, there is no reason for things to not be ready at time of pick up. Never using this establishment again.Olivia N.
Customer did not leave a comment.Lisa T.
Customer did not leave a comment.Ron P.
Very friendly, efficient and professional.Levin G.
Excellent experience. The customer service representative who we worked with was exceptional. She opened promptly several minutes before 9:00 a.m. she had our rental agreement prepared and there was essentially no delay. Highly recommend this particular u haul branch.Scott L.
Customer did not leave a comment.David S.
There were issues during the pickup revolving around system access issue. The manager had to call in and complete the check in order the phone. Please ensure the system is operational.David W.
Did not have furniture dolly or upright dolly that I requested. May have picked up from another location if I would have known that at time of reservation.william H.
Customer did not leave a comment.Daniel N.
Customer did not leave a comment.Jonathan T.
Customer did not leave a comment.NINA J.
Customer did not leave a comment.Raad A.
Very kind, appreciative..James H.
Customer did not leave a comment.Robert T.
Great, fast service on my drop off!MICHAEL R.
Customer did not leave a comment.David S.
No ac transmission keeps jumping gas was on 1/4 of tank not impressedWalter S.
Customer did not leave a comment.Marjorie L.
The return process is brutal. The app has never worked. It tries to get my location and never does, so it wont let me return it. I had to spend 30 minutes on hold on the phone so i can return it. This is the 2nd or 3rd time this has happened. I hate the uhaul app... so useless. The site I picked up and dropped off the trailer at was fine, no problems... the uhaul app is absolte garbage!!kristoffer C.
I made a reservation close to where I needed to use the truck. The day before the move and after accepting my reservation. They said the location did not have my equipment so they sent me 10 miles away to another location. Once there the morning of my move, they did not have the equipment either and at first told me they had nothing for me. Finally after being on-site for an hour they were able to give me a larger truck. I chose Uhaul because of the location and ease to checkin and out online. Neither happened. Won't be using Uhaul again.George I.
Customer did not leave a comment.Norma A.
The guy working the front desk made everything easy & answered any questions i needed.Michelle S.
The location was excellent, I rate my experience poorly due to U-hauls corporate policy. The appliance dolly I rented was left at home by accident and I was not allowed to return the trailer without it. I was charged for both for a second day, it is ridiculous that I was not allowed to just return the trailer and be charged for the dolly. Will not be using Uhaul in the future. Don't forget how successful boycotts have been lately. I'll be telling friends and family to go elsewhere until this is rectified and I get my money back.RYAN A.
No issues. Easy convenient drop off.TODD K.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Sylvia A.
Customer did not leave a comment.senetta H.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.Gepher L.
Customer did not leave a comment.ELDEN C.
Customer did not leave a comment.VIVIANA W.
Certify more agents in FL to be able to pull the car from the auto trailer..SANTA P.
Customer did not leave a comment.Jeffrey P.
The trailer needed sweeping out.Richard H.
Service is always awesome at this location. Thank you for being there for me.Elaine A.
The young lady who checked me in & out was very friendly and helpfulMichael T.
Customer did not leave a comment.JACK F.
Customer did not leave a comment.Alan R.
On the ball folks again ... hats off to UhaulKenneth R.
Customer did not leave a comment.Kaylin E.
Nice and pleasant personel, made it easy to return it.Massimo P.
Customer did not leave a comment.Derek H.
Customer did not leave a comment.Lauren S.
Everything was smooth, professional and geared to my satisfaction. Nothing could be improved after my experience.DEBORAH R.
Customer did not leave a comment.Arturo T.
I thought I paid for 2 hand trucks but, they were not in the truck. Other than that everything else was perfect.Deborah R.
Immaculately clean and the most efficient location fir storage or uhaul trucksVICTOR A F.
Very friendly and professional staff! Great experience.ryan P.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Shawn S.
First trailer over half of the marker lights were not working. We had to change trailers after already being hooked up. The second trailer was good to go.Dustin S.
Customer did not leave a comment.Steven F.
Super nice people at this location. Excellent serviceStefanie T.
Your on-line reservation system is unreliable. and frustratingRichard A.
It was a long wait due to the number of people renting uhauls that day, but well worth it. The gentleman at Midgard Self storage was so patient and polite to everyone. According to my rental agreement his name was Emmanuel Yates. He took great care hooking up my trailer and I felt my trailer was secure when I left. When I brought the trailer back the next day, even though he was busy with other customers, he helped me get the trailer unhooked. I only dealt with Mr. Yates, but I would highly recommend going to Midgard Self Storage to rent a Uhaul.Ann S.
I far as I'm concerned, nothing has to be improved the Gentlemens in your store or respectable and very much professionalhector M.
Customer did not leave a comment.Michael V.
The person who assisted me was very helpful and made the returning process a quick and easy process.DANIEL S I.
My experience was greatCYNTHIA L.
Nothing From what I've seenMable G.
The appliance dolly did not have a strap. Orange peelings in the cup holder and chip bag in the floor of the cab.Glenn H.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Jesus P.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.DANIEL SCOTT I.
Customer did not leave a comment.DANIEL SCOTT I.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Zachary R.
Night dropMichelle R.
Customer did not leave a comment.Roger D.
Best location-great customer service. Super friendly, well organized, truck and supplies ready and waiting for me. Highly recommend!Glenn J.
Customer did not leave a comment.Craishonda B.
My first experience of dropping off the trailer without someone there to take care of the paperwork. Everything worked well - the online aids were great and made me more comfortable just leaving the trailer unattended. It's a pretty nice system.Michael S.
Customer did not leave a comment.Alexander G.
Customer did not leave a comment.Belinda D.
Customer did not leave a comment.Ezequiel O R.
Professional and friendly. Thank you, GeriGeraldine S.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.Wally L.
Customer did not leave a comment.Michael P.
The truck was clean, however it had a brake problem, and a possible driveline issue, where it seemed rough and bumpy. I told the representative that when I dropped the vehicle off, and they said that they would definitely look into itSteven G.
Customer did not leave a comment.TIMOTHY M.
Everything with the location was amazing, staff was friendly and helpful. When picked up truck had high beams on, but they were weak so I can see how they easily could have been mistaken for low beams. However After getting flashed by several drivers I turned them off and realized the truck only had one headlight.Andrew A.
They were very helpful and professional.Barbara C.