Customer Reviews for MidGard Self Storage Mall Dr
(U-Haul Neighborhood Dealer)

352 reviews

2708 W Mall Dr   Florence, AL 35630

(256) 275-4062

Office Hours

  • Monday - Sunday:
    Closed

Services at this Location:

Contact Us

(256) 275-4062

2708 W Mall Dr
Florence, AL 35630

Services at this Location:

Office Hours

  • Monday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Great virtual customer and office customer service person Cheyenne very helpful ! We are very happy with our experience with Midgard .

Denice Gallien 
Rating:
5.0

Customer did not leave a comment.

Evelyn Chuang 
Rating:
5.0

Customer did not leave a comment.

REGINA COLE 
Rating:
5.0

Customer did not leave a comment.

Anissa Stidham 
Rating:
5.0

Frank always has a great attitude, definitely one of the best in the area when it comes to professionalism and service minded!!!

Aharon Oskian 
Rating:
5.0

Met all expectations and very friendly and professional.

John Lawton 
Rating:
5.0

Customer did not leave a comment.

Randy Thigpen 
Rating:
5.0

Customer did not leave a comment.

Donna Eddy 
Rating:
5.0

The on-site manager, Frank, was very professional and personable.

Gerald Adams 
Rating:
5.0

Customer did not leave a comment.

Michael Lepley 
Rating:
5.0

Incredible service!!! Very polite and awesome attitude!!! This was the smoothest part of my move!!

Aharon Oskian 
Rating:
5.0

Customer did not leave a comment.

Bryan Shipman 
Rating:
5.0

Customer did not leave a comment.

Kenn Creitz 
Rating:
5.0

Frank was personable, helpful,.and very professional. He made my rental experience a real pleasure!

Gerald Adams 
Rating:
5.0

Customer did not leave a comment.

Joel Garrott 
Rating:
5.0

N/A

MICKEY LAMAN 
Rating:
5.0

Awesome experience would not hesitate to rent from again.

Tim Harrison 
Rating:
5.0

Customer did not leave a comment.

DEBORAH JOYNER 
Rating:
5.0

Everyone at UHaul in Florence was super friendly and helpful. This is why I return to UHaul again and again. They take care of their customers!

Kimberly Clayton 
Rating:
5.0

Provide door stops at the climate controlled building

Dena Wilson 
Rating:
5.0

Customer did not leave a comment.

Jeff Clemmons 
Rating:
5.0

Customer did not leave a comment.

Bradley Gray 
Rating:
5.0

Everything was great. The staff at the pickup and drop off site were very professional and helpful. The truck and equipment were in great shape. I had no issues at all.

Steve Edwards 
Rating:
5.0

Very prompt and ready for us when we got there. Employee was very helpful and informative.Excellent customer service!.

Myra Osment 
Rating:
5.0

Customer did not leave a comment.

Latashia Adams 
Rating:
5.0

Customer did not leave a comment.

Ryan Parker 
Rating:
5.0

Customer did not leave a comment.

Stephanie Flippo 
Rating:
5.0

This team was excellent and provided the best uhaul experience I’ve ever had. Thanks!

Ronald Turner 
Rating:
5.0

It couldn't be better!!

Amanda Allen 
Rating:
5.0

Frank was very rude and hostile. Did not offer help with UHaul check in. Once I decided to go into office, Frank implied my family and I were trying to rob the place. Yes, I'm black. Frank also implied that I attempted to commit fraud because my card was locked during the transaction for going over miles.

Oshionna Truitt 
Rating:
5.0

Facilities here are always neat and organized. The two managers, Frank and Brittany are both real people kinda people and a pleasure to talk to. I enjoy enteracting with them. Oh, and they provide excellent service. (I Would add a smiley face if I could) Millie Wilkins 334 353-7371

MILDRED WILKINS 
Rating:
5.0

Customer did not leave a comment.

Roxann Pletcher 
Rating:
5.0

Customer did not leave a comment.

Mona McGee 
Rating:
5.0

Customer did not leave a comment.

Kim Caldwell 
Rating:
3.0

Customer did not leave a comment.

David Turner 
Rating:
5.0

Customer did not leave a comment.

James Farris 
Rating:
5.0

Customer did not leave a comment.

Mike Vaughan 
Rating:
5.0

Check in quick, easy, professional.

Allen Hwang 
Rating:
5.0

Customer did not leave a comment.

Mark Kimbrough 
Rating:
5.0

I forget the young ladies name who checked me in and gave me the keys, but she was very friendly! Will do business with guy again because of her!

Greg Barna 
Rating:
5.0

Customer did not leave a comment.

Nicole Hollowell 
Rating:
5.0

Customer did not leave a comment.

Chase Kent 
Rating:
5.0

Customer did not leave a comment.

Mary Allison 
Rating:
5.0

Customer did not leave a comment.

William Inglesby 
Rating:
5.0

Customer did not leave a comment.

Adam Hill 
Rating:
5.0

Storage/rental place was great along with the friendly and helpful staff. But on the other hand your truck was horrible and should've been sold or junked 30,000 miles ago!!!!! Truck EL 1069 B Truck would barely reach 55mph due to MULTIPLE PROBLEMS!!! Had transmission problems, possible misfire causing WASTED GAS AT MY EXPENSE, every time stopped in Drive felt like it was going to die and was shaking. Has possible bad bearing or bubbled tires and once achieved 55 mph which it barely made would shake all over the damn road!!! THIS THING IS A DEATH TRAP AND NEEDS TO BE REMOVED FROM SERVICE IMMEDIATELY!!!!! Oh I forgot to mention the AC problems... So the AC would run a minute or so and cut out for 5 mins or so, then run for another 2 minutes and cut out again!!! IT WAS 113 DEGREES YESTERDAY WITH THE HEAT INDEX!!!!! Who wants to move out of storage sweating to death only to get in a damn truck with basically NO AC, drove with the windows down the whole time!!! So much fun in your garbage truck..... This is so disappointing, WE DIDNT EVEN GET TO FINISH OUR MOVE AND HAVE TO NOW PAY ANOTHER MONTH OF STORAGE AND RENT ANOTHER GARBAGE DEATH TRAP WITH NO DAMN AC!!! WHAT ARE YOU GOING TO DO TO MAKE THIS RIGHT!!!?? THIS IS BULLSHIT AND NOW WE HAVE TO DO IT ALL OVER AGAIN DUE TO YOUR NEGLIGENCE AND ALLOWING THAT THING ON THE ROAD. THANKS FOR NOTHING!!!!!

Paul Golembeski 
Rating:
5.0

Very nice and helpful people.

Nathan Knox 
Rating:
5.0

Customer did not leave a comment.

Michelle Crowell 
Rating:
5.0

I paid hard earned money to not be able to use your product. The lights were not working properly. I had a mechanic look at it and he did not want to tear into your trailer. He said the lights on my truck were working properly just not the trailer. I was not able to use it but I paid for it.

MICHAEL REPPOLD 
Rating:
4.0

Dropped trailer after hours.

Ken Richardson 
Rating:
5.0

The employees go above and beyond ! We have used them several times for truck rental as well as short term storage. We had to extend our truck rental this time and Frank was able to accommodate us even though it was the last day of the month which is very busy. We will use MidGuard on Mall Drive again :)

MARY WEBB 
Rating:
3.0

Customer did not leave a comment.

Kelly Cox 
Rating:
5.0

Everything was great !! One stop shop for all my storage and uhaul needs

Janette Jones 
Rating:
4.0

Customer did not leave a comment.

Jeremy Campbell 
Rating:
4.0

Better customer parking

Dwight Oneal 
Rating:
5.0

Britney was personable, easy to talk to, and more than helpful to hook up the trailer to my car. It was a very pleasant as well as an efficient experience and exactly what I needed to get my hauling job done.

dick mccutchen 
Rating:
5.0

Customer did not leave a comment.

Payton Yates 
Rating:
5.0

Harry Potter 42 girl was super nice.

Mike Keith 
Rating:
5.0

Customer did not leave a comment.

GRANT WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Trevor Lambright 
Rating:
5.0

Customer did not leave a comment.

Misty Moore 
Rating:
2.0

Very limited parking area

EUGENIA AGOSTO 
Rating:
4.0

Customer did not leave a comment.

Brian Jarrett 
Rating:
5.0

Customer did not leave a comment.

ADA BUTLER 
Rating:
5.0

Brittney was awesome! She did everything right, she was very friendly and helpful!! There is nothing needed to improve.

Richard Miller 
Rating:
5.0

Customer did not leave a comment.

CANDIDA ELKINS 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BRUSCH 
Rating:
5.0

Customer did not leave a comment.

SCOTT MITCHELL 
Rating:
5.0

Very friendly and helpful staff. I would rent here again even if they weren't the closest.

TRAVIS ROSE 
Rating:
5.0

Frank and Brittany are awesome! Highly recommend this location all the time!

TUCKER SIGLE 
Rating:
5.0

Customer did not leave a comment.

JAMES COX 
Rating:
5.0

Both locations were great. Friendly and professional.

DAVID CYPERT 
Rating:
5.0

Customer did not leave a comment.

William Thomas 
Rating:
5.0

Customer did not leave a comment.

MADELINE JOHNSON 
Rating:
5.0

Brandy was friendly and helpful and she had a smile on her face . Thanks Brandy

WILLIAM PHILLIPS 
Rating:
5.0

Nothing as far as I’m concerned

RICKY GALLIEN 
Rating:
5.0

Customer did not leave a comment.

Miranda Dobbins 
Rating:
3.0

Drivers side door was hard to open. Truck looked like damage was improperly repaired. Employee was very nice and polite.

FELICIA DODD 
Rating:
5.0

Great

RONNIE HASTINGS 
Rating:
5.0

Customer did not leave a comment.

Oscar Manzo 
Rating:
5.0

Customer did not leave a comment.

JUDITH NORTHINGTON 
Rating:
5.0

Na

MILTON HARCROW 
Rating:
4.0

Customer did not leave a comment.

EARNIE CRAFT 
Rating:
5.0

Customer did not leave a comment.

Amelia Elrod 
Rating:
4.0

Customer did not leave a comment.

Craig Franks 
Rating:
5.0

Pick and drop off the were very easy. Staff was helpful. I will use them again !

MARY WEBB 
Rating:
5.0

Would definitely recommend to anyone

Christopher Cantrell 
Rating:
5.0

Customer did not leave a comment.

Janice Brutto 
Rating:
5.0

Customer did not leave a comment.

NICHOLE THOMPSON 
Rating:
5.0

Customer did not leave a comment.

UHLAND REDD 
Rating:
5.0

The Young lady who checked me in provided exceptional service and this was on a Sunday Afternoon!

KURT WILSON 
Rating:
5.0

Customer did not leave a comment.

Rhonda Presley 
Rating:
5.0

Customer did not leave a comment.

Andrea Akers 
Rating:
5.0

Customer did not leave a comment.

Karen Eddins 
Rating:
5.0

Customer did not leave a comment.

ROBERT CORVIN 
Rating:
4.0

Can I get a receipt ?

Erik Brown 
Rating:
5.0

If I need to use UHaul again, I would us this place to rent. The service is excellent. The people are very helpful and friendly.

DEBORAH JOYNER 
Rating:
5.0

The manager of Midgard on Mall Drive was very professional and personable, and made the experience very welcoming. Much appreciated.

ERIC STOMACKIN 
Rating:
5.0

Customer did not leave a comment.

TAMMY BRADFORD 
Rating:
5.0

Customer did not leave a comment.

Darryl Nelson 
No reviews have been submitted for this location.

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