Comentarios de los clientes para Midgard Self Storage Lena Rd LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Midgard Self Storage Lena Rd LLC

Clasificación general:

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Tia M.
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El cliente no dejó un comentario.

STEVEN J.
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El cliente no dejó un comentario.

STEVEN M.
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El cliente no dejó un comentario.

Christine C.
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El cliente no dejó un comentario.

Michael P.
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The staff was friendly and professional

Robert J.
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The place I rented from was great. People were great. The truck I rented was the wrong truck. I wanted a pick up and there wasn't any. None in the area. Very upset that I had to use a box truck instead. Very disappointed in uhaul. Definitely will have to think very hard about using you again. Disgruntled and angry. This was a uhaul error and not the place. Horrible experience this time. I just moved to Florida from NY. I rented a truck and trailer. Spent over $3000 and figured I would use you again for a pick up. Man I was disappointed. Very upset.

Peter B.
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El cliente no dejó un comentario.

DUSTIN T.
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El cliente no dejó un comentario.

menelaos T.
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Your appointment 800 line totally screwed up my reservation , twice ... and this manager at the Lana location was amazing and witty . That is all I can say otherwise if I get into details with my 800 reservation experience it's going to get ugly .

john M.
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It was perfect just the way it was..

Michael S.
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El cliente no dejó un comentario.

JEFFERY S.
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Very good customer service. Rental available for last minute booking.

John M.
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El cliente no dejó un comentario.

RON S.
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Don't know if location has authority to extend time but days allotted to load and travel were too restrictive. Takes more tine to load, secure and unload a 20' truck or larger than a 10' truck. Driving is also a bit slower.

RON S.
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Your review does not take comments on company policies which is what I have biggest problem with.

kathleen B.
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El cliente no dejó un comentario.

Mohammed T.
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Very helpful

gary L.
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Not a thing

john M.
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El cliente no dejó un comentario.

Laura F.
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El cliente no dejó un comentario.

RICHARD W.
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El cliente no dejó un comentario.

John C.
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had to clean the back. full of cobwebs and dust

Richard B.
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The lady in the office was very friendly and efficient. The truck was well maintained. Would use again

Cekori A.
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Eddie Perez was great! His customer skills exceeded my expectations & his knowledge of all the equipment was a double plus. I would definitely recommend this location for uhaul rentals!

ANGEL M.
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El cliente no dejó un comentario.

Andrew L.
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El cliente no dejó un comentario.

Juan C.
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Excellent customer service

LUIS D.
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El cliente no dejó un comentario.

Victor A.
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El cliente no dejó un comentario.

dianne P.
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El cliente no dejó un comentario.

michelle R.
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Everything was great thank you.

Dennis I.
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El cliente no dejó un comentario.

michelle R.
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Great customer service and convenience. Thank you!!

GENE B.
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I was suppose to pick up equipment at 9AM but both employees were late in arriving so that delayed pick up

Jeffrey P.
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El cliente no dejó un comentario.

Kennneth H.
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El cliente no dejó un comentario.

Rocio R.
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El cliente no dejó un comentario.

Daniel S.
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El cliente no dejó un comentario.

DEBRA R.
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I reserved the uhaul at another location a week before the reservation and received confirmation that day. The day before the reservation, I received a text message saying the reservation was at a different location. When clicking the confirmation number, the original reservation's address was listed. I tried calling the new reservation's location and no one got back to me. I then was on hold with uhaul for over 30min for them to tell me to go to the new reservation's location. I was in my car for 10min at the location awaiting response from the “online” system for the keys. I did not want to wait any longer as 2 other costumers had gone in and out of the location with keys while I was waiting for the online response. I went inside and was told they had to cancel my reservation because I went inside before the online process was complete. I had to make the reservation all over again. Upon backing out with the uhaul, the gentleman guiding me was getting frustrated and was not pleasant. I was at the location for 30-45minutes. My destination was an hour away and was given 1/4 of a tank of gas. I did not know the mileage per gallon and filled up the tank to be safe.

Susan O.
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El cliente no dejó un comentario.

Richard A.
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Vehicles should be rented with full tank not a 1/4 tank

Thomas R.
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Can not understand why I was rented a truck that as soon as crank up the truck the check engine light came on and before I got the end of road the the light started blinking.Calling 1800 go uhaul did no good I had stay on hold to get the truck for 45 minutes because after somebody canceled my order before I got to my pick up location which was way out of my even though I had requested pick up from location 5 minutes from my home. then the next morning when I e mailed roadside help and ask them to call me they sent a text asking if the light was blinking they told me drive it to a location 40 miles away in the wrong way from where I was moving when I told them no they sent me to a location in Bradenton still out of my way.

Bill C.
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El cliente no dejó un comentario.

LUIS D.
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El cliente no dejó un comentario.

Laurie H.
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Charged me for hand truck and mats that were not ordered or used.

WYNDAL M.
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Nothing it was perfect

John J.
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El cliente no dejó un comentario.

RONALD H.
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El cliente no dejó un comentario.

Matt B.
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El cliente no dejó un comentario.

John W.
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This Lena Road ficility is in a class of its own. Very clean, knowledgeable and friendly staff and they really take care of you! Best i have ever worked with. j

Andrea S.
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El cliente no dejó un comentario.

Diana F.
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Not a thing. Was a smooth transaction, and great customer service

Jill H.
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El cliente no dejó un comentario.

Paul G.
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El cliente no dejó un comentario.

Kendra H.
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Let your customers know when the truck they reserved will be available.

Shannon P.
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The truck did not have a consistently functioning air conditioner or defroster - an issue while driving through 90 degree heat and pouring rain. The check engine light came on during the drive from our home to the drop off location.

Lawrence J.
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Great and friendly customer service.

Gregory W.
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Wrong truck number sent out through U-Haul app, poor directions on confirmation through app. Box no. and key worked, but mileage on app. said 8k but actual truck was 199K and prevented me from completing mobile check in with updated mileage. Truck had none of the blankets or equipment ordered through app. At the vehicle return, Eddie, from Mid-Gard, was not helpful and told me “we are not U-Haul”. Trrrible experience! Greg Wright

Vittorio F.
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El cliente no dejó un comentario.

rene H.
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They were wonderful to deal with!!

Shawn P.
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Truck was left with 1/4 tank of gas. I reserved it for 2 days, but returned it at 5pm 1st and was still charged for the 2 days.

Baban K.
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Again I'm receiving email saying someone rented a U-Haul and it's coming to my personal email I used to be an employee for this very horrible company that likes to rip people off somehow my email is being put on there U-Haul customers accounts I better not find out it's fraudulent I will get the employees involved somebody better respond to me

vance V.
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Truck did have a strong scent of smoke, if anything could be done about that would improve the experience

Dominic A.
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El cliente no dejó un comentario.

dave P.
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El cliente no dejó un comentario.

Augusto S.
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Excellent customer service at both Midgard locations.

Steve R.
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Extremely difficult to drive out of the parking space when we picked it up. We had to enter through the passenger side of the vehicle and that even presented an issue. the website to pickup and drop off the vehicle was extremely frustrating and took entirely too long. My overall experience was not good at all.

Anthony K.
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El cliente no dejó un comentario.

Mike F.
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El cliente no dejó un comentario.

Iris R.
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Nothing. The service and the customer service was excellent and friendly.

Donald L.
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El cliente no dejó un comentario.

Christopher C.
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The On-Line check in do not work at all. When I attempted to "start check in" the website would not respond. Luckily I was picking up the unit during business hours and the Manager at Midgard was very helpful. I would recommend you not use on-line check in unless your website will work properly.

david S.
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Mobile app check in process awful; Stop trying to cheat on fuel. Every truck ive rental I was told the tank was about full when actually much less, this time 3/4

jordan B.
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El cliente no dejó un comentario.

ASDOLLAH L.
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El cliente no dejó un comentario.

Deneva S.
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El cliente no dejó un comentario.

Manuel P.
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Very courteous and helpful! Cheerful... Easy in and out.

Greg F.
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I will use again.

Maria D.
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El cliente no dejó un comentario.

Edward K.
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I was told that for long-distance moves, U-Haul provides fairly new equipment. My trip was over 1,000 miles. I got an old 15' truck, under-powered, lousy transmission. Got 8 mpg. No cruise control. I have rented comparable trucks from others with cruise control. Made it very difficult to drive at a constant speed on the interstate. I had a light load, by the way.

Debbie G.
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El cliente no dejó un comentario.

Carole P.
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El cliente no dejó un comentario.

Randal B.
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Nothing! It was awesome!

Alexander F.
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Possibly have more trailers for rent. This location focused only on trucks. The employee, Eddie, was great to work with. Clear, concise, friendly, couterous and very professional. You are lucky to have him working for you.

Glenn H.
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El cliente no dejó un comentario.

Nancy D.
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El cliente no dejó un comentario.

Ian C.
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El cliente no dejó un comentario.

adlai G.
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they didnt check in the truck when I was there to drop off- WE WILL CHECK IT IN LATER so I had no clue if they were going to find anything wrong-

Scott S.
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The windshield was poorly washed, didn't notice during day, but difficult to see through a t night

Sean C.
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Nice staff and a good place to rent a storage unit at. Sean Cameron Saving Grace Home Inspection & Moving 941 284 0426

Joseph H.
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Fast and friendly service.

WYNDAL M.
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Madison took care of all my needs and made renting easy.

Vanessa R.
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El cliente no dejó un comentario.

GREG V.
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Midgard was very clean, the staff very professional and the equipment was clean and ran great.

William L.
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Great , knowledgeable staff.

Raphael C.
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El cliente no dejó un comentario.

Steven N.
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I was greeted with a friendly hello and good morning in the parking lot from an employee that was checking out the trucks. And again while I was navigating the “24/7 truck share” process, someone else came out and offered assistance! I couldn't be happier with the level of customer service! It was totally above my expectations!

Matthew P.
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El cliente no dejó un comentario.

Donnie M.
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Nothing. Everything went smooth and great staff to deal with.

RON S.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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