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WESLEY S.
Customer Reviews for Midgard Self Storage Lake Wylie
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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A street light would be nice
Jennifer D.Very helpful and friendly
CAROLINE N.We had a great experience. Buck was so helpful and explained everything thoroughly. We would certainly rent from this location again!
RYAN F.When you tell a customer the tank is full and it really was not and then do not do anything about the situation is wrong
Dan D.I had called before dropping the truck off. I told her I didn't have a chance to submit the pictures of the damage before the move. She told me that the pictures were time stamped, and if she had any questions, she would contact me. She called me by name when I entered, and promptly checked the truck in.
Cynthia S.The online pickup didn't work and I had to call the 800 number for support and katie did a great job at getting me checked in
Dan H.Personable and considerate
CHARLES M.They are all good
JULIAN D.Originally, when I booked the truck and trailer, I had reserved pickup three weeks out at a specific time. The day before my pickup I receive an email stating I have to pick up my equipment 30 minutes from the original location (not where I currently live) with 200 less miles than originally agreed on. I was then told to call the 1-800 number for some sort of recommendation where I waited for 2 hours before being hung up on. Have not had this experience in the past with U-Haul but am extremely disappointed and will not be using their services in the future.
JAKE C.Most stream-lined U-haul process I've ever had…made a huge difference :)
Tara L.Very happy with drop off location. Friendly and worked with us when we had to return late because of closing snafus. Well done helping us out!
danny T.Even though U-Haul did not uphold the delivery of the truck I was supposed to get. Buck at this location worked it out so that I could still have a truck and not cost me any more than what was originally promised (quote). He worked with me so that I could move my dad in Addis living without any delays which would have made it impossible without getting the truck that night. Buck was someone who going above and beyond for his customers.
CONNIE C.Excellent customer service. The representative was fantastic.
DOUGLAS H.The facility was clean and modern. Buck was professional, friendly and efficient. Could not have been better.
RALPH B.Great service and friendly staff.
HELEN T.Very nice employee. Service was fast and courteous.
CHARLES W.The wheels and lugnuts were very rusty to the point I was concerned but they held air….not fault of rental location…
Stephen R.Very nice people.
BYRON F.Amanda and Buck at the Midgard facility were awesome!
Thomas B.A gentleman named "Buck" at this rental facility was both helpful, and very knowledgeable about the equipment, and sought out some options for us when we first thought the truck we were renting was too small.
MICHAEL S.The unit was disgusting! Looked like a homeless person lived there. Probably did but they should have looked.
Angela W.nothing. excellent service. they could teach walkers u haul in rock hill a lot to improve. because i had just left there and went to midgard
DAVID F.They were very nice, professional and accommodating.
Kathy T.Super amazing customer service!!
SARAH K.Printer wasn't down so couldn't print receipt. But helpful and had what we needed.
AARIKA W.Location based services for self-service collection/drop off do not work in the u-haul app even when privacy/location permissions are granted. They only work if you access via the web browser.
Simon R.The associate was very pleasant and helpful.
BERNARD W.Great and friendly service.
CLIFFORD W.It was closed when I arrived but it was well lit
William H.Very friendly an welcoming
Jeffrey S.The unit sliding door had an issue. The cable jumped the roller and I was unable to close the door. I called roadside assistance and they said they were sending a repair man. They sent a tow truck and were going to tow the trailer with all my things in it which makes no sense to me. I couldn't unload it and I couldn't drive it
Ashley M.I picked up the equipment at the above location and they were great, but the folks that I dealt with a mile down the road at Uhaul in Lake Wylie were extremely helpful, too. Lydia Roman and her assistant helped me pick out the right sized truck and offered boxes, straps, etc. that I declined. (Turns out, I did need boxes. Lots of them) They were great.
Gregory W.Friendly great service
Denzel M.it would be awesome if you sold 2 more items there. If you sold just the pin that goes into the hitch ball attachment. Also if you sold the wiring hook up so i can plugh the brake wires from a trailer into my SUV.
BRANDONDEAN M.Rental agent was helpful and polite.
Robert S.Amanda very helpful and provide great service. 5 starts
ANDRES M.Brand new truck, fast efficient staff!
GREGORY J.N/C
Robert O.Sell honest next time
ANDRES G.Nice facility.
Robert S.The associates were very friendly and Professional. I walked the truck at 6pm for physical damage and came to pick it up later that same night. Check engine light was on. Loaded the truck in the early morning and when I got to my destination I viewed the rear tires. They were bald and dangerous. They should never had rented the truck. I have pictures.
KARL H.There was a message on state and that the truck did it and oil change and then I was overcharged for mileage which I don't agree with and then the lady at the store never called me back after I left a message with the new employee I'm training.
DEBORAH H.I didn't even know this location had Husum rentals. It was clean and maintained and had the mandatory mask sign on the door. However, the sales representative didn't have a mask on during pick up or drop off. The pens were not sterilized either. It didn't make me feel safe at all.
STEPHANIE S.Thorough check out also speedy return. Great staff.
Jim S.I rented a furniture dolly with my truck and arranged contactless pickup and drop off. The furniture dolly was not given to me at pick up and was not in the truck. One realizing the latter at my start destination, I reached out to the Concord location via chat, email, and phone and no one answered to address my concern. I had to borrow a hand truck from a friend, which in turn caused damage to some of the bases of my furniture; the furniture dolly would have prevented this, which is why I ordered it. Upon drop off, I was sent a receipt and asked to reach out with any questions. I reached out directly regarding a necessary refund for the unprovided furniture dolly (there was certainly no delay in charging my card for fuel) and was never responded to. I'm really disappointed with the way this has been handled overall. I know, it's ten dollars. But it's more than ten dollars; it is poor customer service, customer negligence, and just wrong by principle.
Gabrielle C.Extremely nice! I have rented trucks from there more than once. It is fast and professional. Very impressed!
Janice H.