Customer Reviews for Midgard Self Storage Lake Wylie
(U-Haul Neighborhood Dealer)

463 reviews

4180 Charlotte Hwy   Lake Wylie, SC 29710

(803) 619-6151

Office Hours

  • Mon-Sat: 9 am–8 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 619-6151

4180 Charlotte Hwy
Lake Wylie, SC 29710

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–8 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The locations for the U-Haul are on the same street which as confuse purchasers and contractors renting out the U-Haul. My contract and reservation had two different addresses.

Antwan W 
Rating:
4.0

Customer did not leave a comment.

Chris M 
Rating:
3.0

The office was closed when I dropped the truck off.

Greg A 
Rating:
5.0

Customer did not leave a comment.

Shandra G 
Rating:
5.0

Megan was very helpful on the phone when checking out the truck online.

Brett W 
Rating:
5.0

Customer did not leave a comment.

FRED C 
Rating:
5.0

Customer did not leave a comment.

Harry L 
Rating:
5.0

Customer did not leave a comment.

Gary W 
Rating:
5.0

Great job, very efficient, professional and friendly

Tim H 
Rating:
5.0

The store was closed, so I had to unhook myself which was fine.

Jason K 
Rating:
5.0

Customer did not leave a comment.

Phil F 
Rating:
5.0

Customer did not leave a comment.

Greg S 
Rating:
3.0

No dolly available and I had to blow out the back of the truck before I put my items in there. Other wise it was fine

Jon H 
Rating:
5.0

Customer did not leave a comment.

Greg S 
Rating:
5.0

Charles is awesome! He is very knowledgeable and helpful. We store our Airstream there and I feel very comfortable knowing Charles is there.

Norman Z 
Rating:
5.0

Completely different experience dropping off truck.

Cheryl B 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
4.0

Customer did not leave a comment.

Angie K 
Rating:
5.0

Customer did not leave a comment.

Brandon L 
Rating:
1.0

1) keys not available after hours, had to wait 14 hours and drive back out to location when they were open 2) representative on pick up and drop off not in office, was outside. Second time he was in car with someone, seemed like he was goofing around while on U-Haul time

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Natalie W 
Rating:
5.0

Customer did not leave a comment.

DUNIA E 
Rating:
4.0

In totality, I wanted to rent a truck, I was able to, it was useful, and I returned it all on my own timeline. The cost to do so was reasonable; the time of how long it took to pick up and return via U-Haul's 24/7 mobile phone process (over 30 minutes apiece) was longer than what most people would expect from a 'mobile pickup' experience, due to unexpected parts of the pick-up process such as follows. Not sure if every customer has to wait for a Live Chat agent to approve their ability to rent a truck -- and moreover why wouldn't that be done closer to when rental is scheduled, and not at time client is waiting in a strange location anxious to pick up their rental truck? Also who brings their passport or current lease documents to a U-Haul pickup site, especially when U-Haul had not given any prior indication they may be requested? The 4-screen U-Haul Terms and Conditions [not the Contract T&C which took up 85 pages on my iPhone] includes acknowledging that "I was sent a text/email [...] which provides me the opportunity to acknowledge equipment condition ..." -- when in fact, as 'Live Chat' came back over 20 minutes later to finally clarify, I only receive that access 'Once payment has been verified' [i.e. after client clicks 'agree' & proceed to a legal agreement saying I have received it, when in fact no client in U-Haul's history has at that point]. Lastly, the earlier and separate 'pre-check-in' process itself seems like a waste of time unless U-Haul prefers to offer customers the opportunity to enter pages of information, only to have that information be completely ignored and re-solicited again later at the time of mobile pickup.

David H 
Rating:
5.0

Give military discount. We matter !!!

William H 
Rating:
4.0

Apparently there are 2 Lake Wylie locations, which I was not aware of when I picked up the trailer. I returned the trailer to the one I have used many times before. When I got there (just before they were closing), they told me this was not their trailer and I had to return it to where I rented it. Another person looked at the contract and said that I needed to return it to the other location, which was a few miles away. Luckily, they accepted it. Had I arrived at the first location a few minutes later, after they had closed, I would have just left it there since they have a 24/7 drop-off. How would I know that it was the wrong location????

RONALD K 
Rating:
5.0

Very knowledgeable office manager! And very quick and friendly! Would recommend

MICHAEL G 
Rating:
3.0

Customer did not leave a comment.

Frankie B 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Julia H 
Rating:
4.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Customer did not leave a comment.

Aram B 
Rating:
5.0

Door broke causing me to have to tie down the door and causing delays in returning on time

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Sean O 
Rating:
3.0

Customer did not leave a comment.

Oneika B 
Rating:
5.0

Customer did not leave a comment.

nancy w 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

Customer did not leave a comment.

Angela B 
Rating:
5.0

Make sure the website gives the customer the code to get key out of lockbox because I Went through the whole process and completed the check in and received the confirmation of rental but never got lockbox code so I had to go inside and had to have service guy get key for me

Darius B 
Rating:
1.0

The location to pick up the truck was changed last minute and I had to drive a full hour extra than I had planned for. I called customer service to see if I could at least drop it off at a location closer to me without the additional $200 fee, and they would not do it. I then asked for at least a refund to account for the increase in mileage and gas I would have to pay for but nothing was done to address this.

Alaina H 
Rating:
4.0

Customer did not leave a comment.

Andrew O 
Rating:
5.0

This place is amazing the worker Charles make sure I have everything I need 10 out of 10 would recommend

KEILNANA M 
Rating:
4.0

Customer did not leave a comment.

Sharon s 
Rating:
5.0

Customer service was excellent. Ran into delays and yet they were more than understanding and accommodating. Would recommend this Uhaul location for sure.

Casey E 
Rating:
1.0

Got over charged twice they put a extra day on that I didn't see getting back then where I dropped off in lake wylie the guy there didn't even get up off his but to check me in and had the nerve to charge me a cleaning fee for using a trailer on day in the sun , so pretty pissed don't go to Uhual to rent they are thieves

Jason W 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
4.0

Again, very helpful staff

Laura P 
Rating:
1.0

Customer did not leave a comment.

Tammie V 
Rating:
5.0

Customer did not leave a comment.

Billy G 
Rating:
5.0

Customer did not leave a comment.

Aaron C 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
4.0

The truck was a bit hard to get out with the position of the trailer that was in front of it.

Dallas P 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
5.0

These guys were pros. Very friendly and all I had to do was hand them the keys.

Lori G 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Gentleman was very professional and knowledgeable

Jarilyn T 
Rating:
5.0

Like my pick up location, Compass Self Storage, the drop off location, Midgard, is also exceptional.

Donald W 
Rating:
5.0

Customer did not leave a comment.

JON G 
Rating:
4.0

Customer did not leave a comment.

Janet B 
Rating:
5.0

Customer did not leave a comment.

Norman Z 
Rating:
5.0

Customer did not leave a comment.

Cristian C 
Rating:
5.0

It went well All good

Dennis E 
Rating:
5.0

Midguard Self Storage accepted my Uhaul after Kathleen at Uhaul modified my reservation and changed my drop off location.

Brandon H 
Rating:
2.0

Rating due to changing rental pickup time although I reserved the vehicle three days prior. They explained that mobile pick up was not available however, while in-person renting I was told I could have used mobile pick up. Additionally the appliance hand truck I reserved was not available. Lastly, I refueled the vehicle but was charged $50 for not refueling (not to mention I only drove 9 miles). I had to call the store and am satisfied that they removed the charge.

Vernon S 
Rating:
4.0

Customer did not leave a comment.

Davis C 
Rating:
5.0

Great team and the whole process was a breeze! Equipment was clean, easy to handle. Very happy with the oricess

Lisa I 
Rating:
5.0

Customer did not leave a comment.

Dale M 
Rating:
5.0

Thank U

CATHY B 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

William was outstanding to work with!!

rob l 
Rating:
5.0

Greta went the extra mile. She coordinated the rental with an off-site location because the power was off at the pickup. Very resourceful, knowledgeable and polite!

PETER G 
Rating:
5.0

Customer did not leave a comment.

Collin B 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Not a thing

Paul S 
Rating:
5.0

Truck was a train wreck. Didn’t idle well. Had

Carl M 
Rating:
4.0

Customer did not leave a comment.

John C 
Rating:
5.0

Location is well equipped with friendly knowledgeable staff who are willing to assist in order to make your moving experience successful.

Gloria M 
Rating:
4.0

Customer did not leave a comment.

Heather A 
Rating:
5.0

Nothing bad to report. It was quick and easy with no problems.

Don V 
Rating:
3.0

The Attendant never got up from behind his desk to help unload our trailer. He never Inspected it. He was unable to get the printer to work for my receipt.

ANDREW M 
Rating:
5.0

Personable and knowledgeable

Suzanne R 
Rating:
5.0

Customer did not leave a comment.

Ronald L 
Rating:
5.0

Customer did not leave a comment.

Lessley T 
Rating:
5.0

The guy was very helpful and gave me perfect directions to where the store was. Improve, need a Sign Posted near the Main Highway for Location.

Carol K 
Rating:
5.0

Great customer service

John C 
Rating:
5.0

great service, great experience!

Dennis Y 
Rating:
5.0

Customer did not leave a comment.

Marcus E 
Rating:
4.0

There are to many extra charges, even a fee for using your credit card.

Essie S 
Rating:
5.0

Depending on what time of the day, the traffic can be murder to turn out of this location. No fault on the company, just be mindful that you may want to do key drop off after 4PM

Harold S 
Rating:
4.0

The van was 3 quarts low on oil. Fluid levels should be checked after each use.

Edmond B 
Rating:
5.0

Could not of been better. Associate met me outside as I drove up. Perfect experience.

Thomas M 
Rating:
5.0

Agent was helpful and very polite and positive, we need more folks like her!

Dawn S 
Rating:
1.0

I had to wait 30 mins to get the truck and the person had entered a wrong mileage for me which costed me a lot and there was no refund at all and also applied insurance when I insisted I didn’t want will never recommend to anyone about this. While driving I haven’t checked the message and everything messed up . This is the last time I’m going to be using uhaul . Some customers overlook some details thinking everything is correct but today I lost nearly 35 dollars . No one could drive 57 miles for 45 mins In pick up truck that’s the proof. Last and final time I’m using the uhaul I would take Homedepot or lowes truck for my needs instead

Sai g 
Rating:
5.0

Everything was great.

Jason M 
Rating:
5.0

Customer did not leave a comment.

AAron S 
Rating:
5.0

Customer did not leave a comment.

Lumarie A 
Rating:
5.0

Greta was very friendly and helpful!

TAMARA W 
Rating:
4.0

Customer did not leave a comment.

don k 
Rating:
5.0

No one was there

Cliff P 
Rating:
4.0

Customer did not leave a comment.

Hary C 
Rating:
5.0

The staff was full of joy and a pleasure working with.

William W 
No reviews have been submitted for this location.

Additional Services at this Location

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