Customer Reviews for Midgard Self Storage DeLand
(U-Haul Neighborhood Dealer)

55 reviews

530 S Spring Garden Ave   DeLand, FL 32720

(386) 734-9928

Office Hours

  • Mon-Tue: 9 am–4 pm
  • Wed: Closed
  • Thur-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(386) 734-9928

530 S Spring Garden Ave
DeLand, FL 32720

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–4 pm
  • Wed: Closed
  • Thur-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

On time delivery. Quality product. Easy pickup. Easy drop off.

Raymond Parker 
Rating:
2.0

Dirty! The previous renter left things inside of it. Obviously, no one even looked at it before I rented it.

Lisa Rivera 
Rating:
3.0

Customer did not leave a comment.

Gabriel Lopez 
Rating:
5.0

Customer did not leave a comment.

Danielle Bernhardt 
Rating:
5.0

Customer did not leave a comment.

michelle alonso 
Rating:
5.0

Customer did not leave a comment.

LOREAL LOWE 
Rating:
5.0

Our agent was fantastic at the rental place. I can’t find anything negative to say about the entire transaction.

BethAline Clements 
Rating:
5.0

To have more pleasant people like the guy how helped us.

Susan Kaval 
Rating:
5.0

The lady that works here is an amazing blessing! Pay her more than whatever she makes! I guarantee she is worth it! She’s helpful and caring and made this experience easy and painless!

Cristal Mendenall 
Rating:
3.0

Due to it being after 5:00pm and on the weekend we had to the app. To return the truck and it was not working at all. Please fix it.

JULIA WELCOME 
Rating:
5.0

Customer did not leave a comment.

Sergio Opiverio 
Rating:
5.0

That’s my number place of rental

RONALD THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Cino B 
Rating:
5.0

Customer did not leave a comment.

Nancy Mitchell 
Rating:
5.0

Also a very helpful staff.

David Breton 
Rating:
1.0

I was over charged by $40.00. I went back to the location and the clerk advised we didn’t fill the vehicle which we did and I provided a photo of the gauge. She showed me her picture of the wrong truck. After figuring it out, the clerk found the right picture that matched mine. She said that she would contact haul but I still haven’t heard back.

James Crimins 
Rating:
1.0

Arrived during normal business hours and sign stating open. Door locked and number provided to call if the door was locked. Called several times and left a message we were waiting. Never received a call back and decided to drop off trailer using the mobile app.

Scott Chandler 
Rating:
5.0

Customer did not leave a comment.

melinda lewis 
Rating:
3.0

it should be more clearly notes that the return location is behind this location off of a side street. however, once i figured out that part tbe return was simple via the Uhaul website

Aaron Rivest 
Rating:
5.0

Nothing. Everything went smoothly.

Jerard Jose 
Rating:
5.0

Customer did not leave a comment.

Rodney Williams 
Rating:
5.0

Customer did not leave a comment.

Joseph Stegman 
Rating:
5.0

Drop off was smooth and without issue.

Larry Garman 
Rating:
1.0

WE ARE VERY DISAPPOINTED FROM WHAT WE GOT FROM U-HAUL . WE RESERVE A 20FT. TRUCK TWO WEEKS PRIOR TO OUR MOVING DAY WHICH IT WAS JUN.29 / 23 .ON JUN 28TH. AFTER NOON I GOT A PHONE CALL WHERE TO PICK UP OUR TRUCK WHICH IT IS 15FT. NOT 20FT. AS WE RESERVED IT TWO WEEKS BEFORE . I WAS TOLD THERE IS NO 20FT. TRUCK AVAILABLE IN N.VA. AS A RESULT WE HAD TO LEAVE SOME OF OUR FURNITURE BEHIND,YOU CAN IMAGINE HOW DISAPPINTING MY WIFE AND I WERE. AND MAKE THE MATTER WORST I WAS CHARGED FOR A 20FT. TRUCK TOO. WE NEED SOME KIND OF RESOLUTION TO MAKE THIS RIGHT. I DON'T WANT TO BE FORCED TO HIRE AN ATTORNEY . WE ARE IN FL. NOW

MOHAMMAD NOWROUZI 
Rating:
1.0

WE ARE VERY DISAPPOINTED FROM WHAT WE GOT FROM U-HAUL . WE RESERVE A 20FT. TRUCK TWO WEEKS PRIOR TO OUR MOVING DAY WHICH IT WAS JUN.29 / 23 .ON JUN 28TH. AFTER NOON I GOT A PHONE CALL WHERE TO PICK UP OUR TRUCK WHICH IT IS 15FT. NOT 20FT. AS WE RESERVED IT TWO WEEKS BEFORE . I WAS TOLD THERE IS NO 20FT. TRUCK AVAILABLE IN N.VA. AS A RESULT WE HAD TO LEAVE SOME OF OUR FURNITURE BEHIND,YOU CAN IMAGINE HOW DISAPPINTING MY WIFE AND I WERE. AND MAKE THE MATTER WORST I WAS CHARGED FOR A 20FT. TRUCK TOO. WE NEED SOME KIND OF RESOLUTION TO MAKE THIS RIGHT. I DON'T WANT TO BE FORCED TO HIRE AN ATTORNEY . WE ARE IN FL. NOW ( 3169 WHISPER BLVD DELAND FL. 32724 ) CELL # 571-437-9552 M. NOWROUZI

MOHAMMAD NOWROUZI 
Rating:
5.0

Customer did not leave a comment.

ED HATCHER 
Rating:
5.0

Customer did not leave a comment.

Jaxel Talavera 
Rating:
5.0

Customer did not leave a comment.

Teresa Driskell 
Rating:
5.0

Great customer service!

Jean Killelea 
Rating:
5.0

Midgard has very helpful and pleasant personnel. This will be my go to spot from here on out!

Lori Hill 
Rating:
3.0

The only issue I had was, I didn't receive a email or any kind of confirmation for the combination of the after hours drop off box for the key. I called U-Haul Corp and Stephanie said to put the key in the box for the locks.

Cherie Marder 
Rating:
4.0

Easy process to return.

Stacy Jarvis 
Rating:
4.0

Excellent customer service. Very clean and well organized.

Raymond Melaney 
Rating:
5.0

Make sure the ac works in the vehicles

JOHN MIDDLETON 
Rating:
5.0

Customer did not leave a comment.

Leticia Viera 
Rating:
3.0

Customer did not leave a comment.

Judy Snell 
Rating:
3.0

Make sure to have the item that we order and have some one in the office to take the order

Amanda Cox 
Rating:
5.0

Customer did not leave a comment.

Edward Stokinger 
Rating:
5.0

Customer did not leave a comment.

Susan Miller 
Rating:
5.0

Attendant was courteous and very helpful. Facility was very nice.

robert cox 
Rating:
5.0

Good job great staff very helpful

gordon linn 
Rating:
5.0

Customer did not leave a comment.

Keith Pangle 
Rating:
4.0

Drop off took a little longer than expected, but staff was friendly and helpful.

Christopher Mehler 
Rating:
5.0

Customer did not leave a comment.

Jason Wood 
Rating:
4.0

Equipment had a bad tire that I had to get changed out. That should have been caught and repaired before I arrived, It was the passenger rear axle tire. It had a nail and the tread was at the wear bar. All (3) other tires were new.

Kimberely Kent 
Rating:
4.0

Service personnel was very helpful 👍

Russell Simson 
Rating:
5.0

Customer did not leave a comment.

John Clary 
Rating:
5.0

Excellent service and very clean and secure location. Well lighted with security cameras. Voted best in DeLand!!

CRAIG WALTERS 
Rating:
5.0

when we opened the trailer it was in unacceptable condition. I called immediately To found the issue I had to take about 30 minutes to get grease off almost the entire floor of the trailer and then washed it down with a degreaser before I could use it. I called as soon as I opened it and I understood that because of the great inconvenience they gave it to me for free or I thought at least a discount, which was never reflected in my final bill

Jorge Ruiz 
Rating:
3.0

The truck was clean but the air conditioning didn’t work.

Athena Seymour 
Rating:
5.0

Great customer service and a great experience

James Gano 
Rating:
5.0

Ivonne was super nice and excellent customer service , she provided complete explanation about return or any problem She is very professional and courteous Thank you so much

Jorge L Ruiz 
Rating:
5.0

Customer did not leave a comment.

Raul Rivera 
Rating:
5.0

Customer did not leave a comment.

Louis Ruelas 
Rating:
4.0

Customer did not leave a comment.

RONALD MARTIN 
No reviews have been submitted for this location.

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