Customer Reviews for MidGard Self Storage Chisholm Rd
(U-Haul Neighborhood Dealer)

178 reviews

4450 Chisholm Rd   Florence, AL 35633

(256) 263-4604

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(256) 263-4604

4450 Chisholm Rd
Florence, AL 35633

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrea James 
Rating:
4.0

Customer did not leave a comment.

Robert Williams 
Rating:
4.0

Customer did not leave a comment.

John Jones 
Rating:
5.0

The entire process was easy, I can’t think of anything I’d change.

Brandy Miller 
Rating:
4.0

Customer did not leave a comment.

Mark Lathrop 
Rating:
5.0

Customer did not leave a comment.

Robert Patterson 
Rating:
5.0

dropped off after hours and went off seamlessly.

jeff salak 
Rating:
5.0

The truck is in urgent need of servicing and repairs. The engine is in need of a tune up, the driver's side door is difficult to close, wheels are out of alignment, the brake need to be checked and the right side mirror cannot be adjusted.

PHILLIP BULLINGTON 
Rating:
5.0

Permit return of unused supplies at the dropoff location.

Cris Morgan 
Rating:
2.0

no one at drop off location, was contacted post drop off with notification of it being the wrong location - as per contract it was correct

Edward Wilson 
Rating:
5.0

Customer did not leave a comment.

Robert Phillips 
Rating:
5.0

Customer did not leave a comment.

Amy Smith 
Rating:
4.0

Very helpful and pleasant

Mary Mina 
Rating:
4.0

Customer did not leave a comment.

Mary Mina 
Rating:
5.0

One of the best interactions of this type I’ve ever had!!!

brian neylon 
Rating:
5.0

Truck smelled of smoke and was dirty and had mechanical issues very poor experience ! Great location , excellent customer service but the truck was horrible

Dee phippen 
Rating:
3.0

Customer did not leave a comment.

Joan Dill 
Rating:
5.0

Customer did not leave a comment.

Suzanne Russell 
Rating:
5.0

It’s already great, nothing to improve. Except for your Internet connection which is very slow and has really slowed me down on getting a rental contract completed. Highly recommend TMOBILE for this area and not Comcast.

JACKIE MACE 
Rating:
5.0

Customer did not leave a comment.

James Neighbours 
Rating:
4.0

Customer did not leave a comment.

MICHAEL TAYLOR 
Rating:
2.0

Customer did not leave a comment.

German Catalan 
Rating:
5.0

Have a mobile number to call when employees have the front door locked and are working in the mini storage buildings. There is a note on the door with a phone number but it’s the office number. You can hear the phone ringing in the office while standing outside i the elements. This doesn’t help. Everything else was great.

DOUG OLIVE 
Rating:
5.0

Nothing. The apps reliability was spot on. The truck great. However, the manager at the storage unit Courtney went above and beyond the call of duty, keeping a warm smile on her face the entire time, helping us with much. Please give her a raise. Her level of care with customers is non-existent any where.

Florence Rose 
Rating:
4.0

Don’t use Uhaul

Douglas Moore 
Rating:
5.0

The ladies at MidGard were friendly, helpful, and efficient. The facilities were very nice, and clean. The truck was clean, but definitely needs maintenance. It was fine for a local move, but we would not have been comfortable using that truck for a long-distance move.

Francis Dippenworth 
Rating:
5.0

Customer did not leave a comment.

Herman Millender 
Rating:
4.0

No space in the return/parking area.

Deborah Laws 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Henderson 
Rating:
5.0

Staff at several Florence , Alabama locations were very professional. If one location could not fullfil my reservation , they would call around to other locations to ensure that I received my request for a vehicle . Very satisfied customer !

Mary Mason 
Rating:
5.0

Very accommodating customer service by phone and in person.

Forrest Wright 
Rating:
5.0

Customer did not leave a comment.

Jordan Claxton 
Rating:
5.0

The truck I had was clean and well taken care of, but think it needs a tune up or serviced it had a rough idle and hiccup some times ! Only got 8 miles a gallon felt should have been little better. But over all the facility and people were great!

Chris Gibson 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE DUCHARME 
Rating:
5.0

Customer did not leave a comment.

DAVID KING 
Rating:
4.0

Nothing exceptional service and attention to detail.

Randy Lyons 
Rating:
5.0

Excellent service and dedicated staff who always take care of customers.

Lori Lisa Gorman 
Rating:
5.0

Customer did not leave a comment.

Dianna Brown 
Rating:
5.0

Customer did not leave a comment.

Michael Vallone 
Rating:
3.0

Customer did not leave a comment.

Bridgette Houston 
Rating:
5.0

Courtney is amazing…fast friendly and really cares! I have used this location several times now and will she has been consistently great!

Robert Black 
Rating:
5.0

Midgard Storage was great! The best! Uhaul sucked. The Uhaul website was the most horrible method of retail sales I have ever experienced. Their customer service call center makes me want to throw my phone. I will NEVER recommend Uhaul to a friend or a worst enemy. They moved my pickup spot and delivery and never notified me of the change. They changed my contract. They provided NO help and in fact were EXTREMELY counterproductive.

Joseph Franklin 
Rating:
5.0

Very good experience. Josh and Dieon of Family Movers were excellent. Josh called me in a mater of minutes after I made the reservation. They were right on time and we were delayed getting there. Josh and Dieon had half of the furniture out of the house by the time we got there. They did not waste any time and they knew what they were doing. Very professional.

David Griffey 
Rating:
5.0

Customer did not leave a comment.

APRIL BURNETTE 
Rating:
5.0

Customer did not leave a comment.

Jimmy Pickens 
Rating:
5.0

Customer did not leave a comment.

William Price 
Rating:
5.0

This rental location should be the example used in every U-Haul dealership. They are customer driven and give 100% to make your rental experience great. .

DOUG DANLEY 
Rating:
5.0

That courtney cox went above and beyond the normal. I couldnt have asked for a better, prettier, professional girl. I would like to take her to diner as a thank you. 2562849072

BRANDON BRUCE 
Rating:
5.0

Great service very friendly.

Phillip Frazier 
Rating:
5.0

Customer did not leave a comment.

BRIAN WILKINSON 
Rating:
5.0

Customer did not leave a comment.

GREGORY MEWBOURN 
Rating:
5.0

I was charged for additional mileage for my trip even though I had to drive 46 miles from my requested pick location (Montgomery, AL) to pick up the truck at an alternate location (Greenville, AL). I didn't mind driving to Greenville to get the truck, but the trip should have been plotted from the actual pick-up location (Greenville), not from Montgomery. That's what caused the overage of mileage for the trip.

DAVID MCCULLOUGH 
Rating:
5.0

Nothing

JACK PENNINGTON 
Rating:
4.0

Customer did not leave a comment.

Mark Frye 
Rating:
5.0

Customer did not leave a comment.

James Yates 
Rating:
5.0

Customer did not leave a comment.

Amanda cutliff 
Rating:
5.0

Courtney was extremely helpful!. Both ladies provided excellent customer service! Excellent service!!

Jeffrey Thomas 
Rating:
5.0

Customer did not leave a comment.

Greg Summers 
Rating:
5.0

Excellent service. Very helpful

Michelle Birt 
Rating:
5.0

Inside of truck dirty, understand it's a truck check engine light was on. We did let clerk know. The ladies there were exceptional. Very Friendly.

DEBORAH HILLYARD 
Rating:
3.0

In town multiple location equipment returns. It shouldn't matter where a person rents a peice of U-haul equipment and can return to any U-haul business regardless of local or non local locations.

WILLIAM LITTLE JR 
Rating:
4.0

Customer did not leave a comment.

Clinton Stein 
Rating:
4.0

Customer did not leave a comment.

Mark Tice 
Rating:
5.0

Customer did not leave a comment.

Jeff Frederick 
Rating:
5.0

Customer did not leave a comment.

Quanza Casey 
Rating:
5.0

Every thing is great as usually.

STEVIE BANKS 
Rating:
5.0

Customer did not leave a comment.

Gilberto Aponte 
Rating:
1.0

Customer did not leave a comment.

Cassie Jordan 
Rating:
5.0

Leah was the very best help I could’ve had there in this stressful time.

Sandy Bailey 
Rating:
3.0

Do not tell the customer that their light check is "good to go" when the wiring is broken and the lights do not work - necessitating a dispatch from roadside assistance.

Tim Goode 
Rating:
5.0

Nothing

carol gregory 
Rating:
5.0

Have more trailers for others to be able to rent.

Dean Jackson 
Rating:
5.0

Customer did not leave a comment.

Steve Davis 
Rating:
4.0

Jason helped me with an forseen problem and it worked out great!

Rocky Miller 
Rating:
5.0

I would recommend their storage units, I will be telling folks not to fool with uhaul unless I’m offered a refund or just some give a damn.

Dustin Gambrell 
Rating:
5.0

Customer did not leave a comment.

Pamela Arias 
Rating:
5.0

Customer did not leave a comment.

LAREE GILLESPIE 
Rating:
3.0

I was disappointed because I booked an online reservation to include the furniture dolly. The pick up time was 9am. I drove to this location, which was out the way, because the site said they had a furniture dolly and as a woman, it would be impossible for me to lift a washer without it. The worker could not locate the dolly at first, I left to go to Walmart to buy a dolly. I then received a call to come back because he found one. At this point it was not 1030, and my reservations guaranteed a 9am pick up time with equipment ready. Now, the work did his part by calling other places to see if they had a furniture dolly but no one would give him one. He finally located it inside a vehicle that was dropped off. I was supposed to buy a washer and dryer from a 3rd party, meet time was 10am. Since I arrive after 11am, I was told that it had sold, therefore I never used the furniture dolly because the washer and dryer was sold to someone else. The guarantee with your reservation is a joke. I will never ever book ahead online again. I will deal with the actual uhaul location that I am looking to rent from. I tried calling the 1800 number and was on hold for 20 mins without an answer. This trip was horrible.

RHONDA GARNER 
Rating:
5.0

We had a great experience with our rental. Leah, at Mid Gard storage, was very easy to work with.

Debbie Reynolds 
Rating:
5.0

Customer did not leave a comment.

Samuel Benson 
Rating:
5.0

Above and beyond

Steve Randazzo 
Rating:
5.0

Customer did not leave a comment.

Timothy Corley 
Rating:
5.0

Not much They were extremely friendly.

Rosalio Rodriguez Jr 
Rating:
5.0

Nothing, customer service was outstanding.

Michael Woods 
Rating:
5.0

There was a relatively small problem that the agent took care of quickly. Very pleased with this experience.

Phil Stevenson 
Rating:
5.0

Leah was so helpful. She went out of her way to make sure my rental of truck and car hauler went smoothly

Kevin Joiner 
Rating:
5.0

Customer did not leave a comment.

Danielle Davis 
Rating:
5.0

Staff (Jason) was very accommodating and eager to meet our needs overall a pleasant experience. Highly recommend.

BEVERLY BOYD 
Rating:
5.0

Customer did not leave a comment.

JULIE RAYBURN 
Rating:
5.0

Excellent service, awesome personality. Remembered me by name even after two years. My number one place to go!!!!!

Keith Fisher 
Rating:
5.0

Nothing that I experienced,, Had great customer service and helped right away got what I needed with a smile .

Jeanett Murdock 
Rating:
5.0

Customer did not leave a comment.

Lori Lisa Gorman 
Rating:
5.0

Customer did not leave a comment.

Anthea Thompson 
Rating:
5.0

Customer did not leave a comment.

Jeff Mock 
Rating:
4.0

Appliance dolly was not available

RALPH ABLES 
Rating:
5.0

Customer did not leave a comment.

Margaret Lamb 
Rating:
4.0

The guy behind the counter (didn’t catch his name) had a marlins hat on was probably the most helpful and professional rep I have ever dealt with! Give that man a raise

Matthew Roden 
Rating:
1.0

No air conditioning in truck and took a long time to get contract to even get the truck. Truck was old and wore out and burnt my foot just to push the accelerator. Heat coming from floor board that burned my foot to push gas pedal.

Marie Steele 
Rating:
5.0

Customer did not leave a comment.

Chandler Bridges 
Rating:
5.0

Please use pre paid cards for dollys and not for trucks

DAVID HINTON II 
No reviews have been submitted for this location.

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