Ordered a 26’ truck, appliance dolly, regular dolly, and 4 dozen blankets. When I showed up to pick up the truck only the truck was available. Appliance dolly was broken, regular dolly wasn’t available and no blankets. Since no blankets were available, EVERYTHING in the move was scratched and marked. The U-Haul app let me reserve it but received no notifications that the equipment would not be available! Really poor customer care.
SEAN W
Customer Reviews for Midgard Self Storage Athens 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very noise in track can’t even hear phone and no clean at all
Vitul PThis was a new experience, and it was not bad at all.
Melanie SThis was unattended location. The person I spoke with was on a screen and did not tell me to do a drop off email to U-Haul so you don't get charged a late fee! Also, the truck gas gauge showed 90 miles to empty on the display when I picked up it up and 110 miles to empty when I dropped it off. They still charged me for additional gas after the drop off. I will never use U-Haul again and wouldn't recommend it to anyone who doesn't want to be ripped off!
james hMy furniture dolly was not in the truck and I pre-ordered it with my rental. Then the U-Haul app had technical issues which made me unable to get the truck until 7:40 a.m. It was the worst experience I've ever had with U-Haul and I'm questioning using them in the future.
Sheila JClerk was very busy when I returned trailer and had to unhook it myself. After 2 shots in my back 4 days earlier, that was not a pleasant experience. But she was very busy and had no help.....
Charles MAll U-haul Offices should be like Midgard in Athens Alabama.
Calvin MFriendly service and very helpful
George FVery clean facility and friendly customer service.
James YNothing...perfect.
David WTruck had a broken mirror. Mirrors that wouldn't move and road terribly needs new tires.
Katie RJust keep up the good work
BRINSON CNo complaints at all!
woody wGood experience!
woody wCustomer service was great they were very helpful and friendly
Thomas EI got fucked out of my money. So yall just gone take my money like that. The truck was 28$. I put a 100$ dowm and she said it will be a couple of hours. This a new day. Still no money and now don't nobody want to talk me or give my money. Thats bad business but i have a lawyer and i will get my money back.
laketta wI haven't any improvement recommendations. The car-hauler worked flawlessly and always felt safe and easy to use. And both Nita and Nicky were profesional and knowledgeable. Thanks for a smooth and hassle-free rental.
Brain FCustomer service here was AWESOME.
Mona CVery helpful
Velinda DAn in town move should be a flat rate instead of cost of rental on top of milage.
William JClean the inside surface of the windshield
David BGood as is.
Claudia STire sensor on. Was told it was a known issue. Cab had cigarette smelled. Was clean. Staff was awesome.
DAVID SMultiple drop offs at this location, great staff, smooth drop off process, new/clean facility
Zachary BNo improvements. Equipment was in like new condition and functioned appropriately. Customer service was fine as well.
Jarius PDropped off trailer 1 day early and outside of business hours. (Sunday). On Monday I talked to them to ensure everything was good and they were very nice.
Mike DI didn’t notice anything that needed to be changed. The staff was very friendly, knowledgeable and made the process seemless and was probably the easiest I’ve ever had renting.
kenneth cWell I'm still waiting for my money to be put back because there is no way it was $100 for just a two hour job. I barely used up the milage and the truck was only $40 with the $14 fee. So I really would like to know when I get my money
Amber MNita, the lady who helped us with our U-Haul, was exceptional. She was helpful, friendly, and informative. She went above and beyond to ensure we received all the help we needed and answered all the questions we had.
Whitney MThe facility was great and staff excellent. The truck I rented had so many issues. I am surprised it’s still on the road. Speedometer did not work which I felt is a huge safety factor when driving. The steering wheel was about 30 degrees out of alignment. The truck shook so bad on highway you could not see out of the mirrors to judge traffic behind you. It rattled and shook all the time I used it. I had to constantly move the steering wheel to keep the truck in a traffic lane. Best thing about it: the drivers door opened and I could get out of it. In a word the truck is a complete dog. You are welcome to drive it and verify everything I’ve stated. Thanks
Keith HThx
MICHAEL ZSide mirror damaged. Should have been fixed or replaced. Made it difficult changing lanes without its use.
Anneta SThe female representative that helped me exceeded my expectations with customer service. She was very polite and helpful. Great job…!!!
roger mThis was the absolute worst U-Haul rental experience I’ve ever encountered. The manager Amber was so rude and even canceled my reservation without cause. She was rude, did not apologize for canceling my reservation and even gave me a warning that if I am late she has the authority to cancel my reservation without notice. After I showed her U-Haul’s policy, she stated that she doesn’t work for U-Haul. After I returned my U-Haul, I noticed that I didn’t get a confirmation email. She put it in the system that I hadn’t returned the truck. After I called, she sent an email with the final amount. This lady overcharged me… charged extra for gas, although I had put more in there than was there originally. I was so upset and called U-Haul directly. They acknowledged that she in fact changed the mileage and overcharged me for the gas. (Make sure to take pictures using the U-Haul app and keep all receipts) U-Haul made it right, they refunded me the extra cost of gas and kept their $50 reservation fee promise. They all apologized for her behavior. This lady doesn’t need to be working with the public. She’s toxic and evil. I was so disappointed with my experience with her. I would never EVER send anyone to this location on Lindsay Lane. Thank you, U-Haul for making it right and being true to your word.
Barbara MHonestly this was the best UHaul I have ever used. Clean up to date drove like a car. The attendant was so helpful and nice at both locations. I would use again and definitely recommend. It was so nice not to have any stress added to my moving process. I honestly didn’t have to worry about anything everything was as it should be.
Jacob TVery convenient location with easy access. Equipment is stored inside their security fence with plenty of room to maneuver a truck and trailer around. Agent was friendly and helpful. Very clean facility inside and out.
Richard RI had an order for a furniture dolly. When I arrived at my pickup time the dolly was not in the van. I had to wait until 9 am for them to open. When I confronted them on the missing dolly she said she was aware and would not charge me. When I explained that I ordered the dolly bc I NEEDED it her answer was do me to drive across town to pick up a dolly from another location. All I can say is, really. You want me to go get the dolly that you knew the night before you didn’t have available? Messed up my day is all I have to say. That’s putting it nicely. This location is incompetent and inconsiderate of the customers needs. My money should be refunded!
David MI was told one thing by assistant manager and the manager wouldn’t honor what she said. I was told that I would NOT be charged for final day, but I WAS. Manager Amber told me to call UHaul instead of her taking care of it and stand behind what Nikki said.
Rita JNothing honestly.
mary cMay not be realistic, but it’s kinda of pain having to constantly put in your code between each load. Longer delay ? I understand the security aspect of auto closing doors.
DAVID SStorage unit had a leak and damages to my furniture were not addressed. Also, twice I have waited outside the locked door (in the freezing cold) during operating business hours to pick up and return my rented truck. I called the number provided both times for assistance. The first time I didn’t have to wait too long (3-5 minutes max), but upon returning I had to wait outside again until the worker came around the building (10 minutes) in 30 degree weather.
Adrian SNikki was very helpful and was has great customer service skills. She is an asset to the U-Haul team.
GEORGE FExcellent location for both U-haul and storage! Super nice people - always willing to help!
ROBERT PDon’t count on having an attendant present. At our return time, 4pm, I had to use the “after hours” process because the attendant was not present and the door was locked, even though the posted hours of business didn’t indicate closure until 6pm.
DARRYL WAll is good...keep doing what you are doing
KIMBERLY AVery professional location. Equipment was at the location, and ready to go when I arrived. Checkin and checkout was was painless. Personnel were knowledgeable and helpful.
Douglas MI did not notice any neeeded improvement.. A new/nice/clean facility and helpful/knowageable staff. I would suggest a UHAUL sign be added when available.
JAMES CI have no complaints at all.
DEBORAH KVery unprofessional. No one was at the facility at the time the truck was due back. Was told to call a number and no one answered. Left a voicemail saying what time we returned the truck and left the paper inside the car that said the car was on 3/4 tank when picked up. This facility charged me a fuel charge and an extra day. They didn’t even bother looking at the contract before charging my card.
Bonita HThis location did not have a key drop box for 24/7 return. I had to go back during business hours to drop off the key. Very inconvenient. If I had known this, I would have chosen a different location.
Anna P