Customer Reviews for Middletown Self Storage
(U-Haul Neighborhood Dealer)

1,193 reviews

909 Aquidneck Ave   Middletown, RI 02842

(401) 847-1544

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(401) 847-1544

909 Aquidneck Ave
Middletown, RI 02842

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 8 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff are very helpful

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Digs D. 
Rating:
5.0

Very easy from reservation to pick up to drop off. Staff was very friendly and helpful.

Lori F. 
Rating:
5.0

$0.99 per mile charge is awfully expensive. Mileage was 1/3 of the total rental cost.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
4.0

The one big mystery I came away from after renting a 9' cargo van is why the van has $19 A Day painted boldly across its flanks when in reality the cost appears to be $89 a day. Be very careful about expecting the day rate to be what is advertised.

william M. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Was very pleased . The staff was exceptionally helpfu.

James P. 
Rating:
5.0

Outstanding service and equipment. I have returned as a customer because of the reliability of the well maintained equipment and excellent service.

Krista E. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

SHEILA K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Fantastic and professional people at Middletown RI location. Made the rental a breeze!

E. Lynn T. 
Rating:
5.0

Always a perfect experience

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Staff was friendly and professional. He was knowledgeable and helpful, explained process fully. No room for improvement!

troy L. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Amazing service in the office , love these guys !

Mimi W. 
Rating:
3.0

Vehicle was filthy. Passenger seat was soaked with water or someone else's sweat. The wetness went right through my clothes. It was disgusting. Cab floor was sticky as well as door handles. Upon returning the vehicle we mentioned the condition of the vehicle to the attendant. He stated that they could not get anyone to clean the vehicles and they are sent right back out.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Alwats Fast Clean and Good Coffee

edward K. 
Rating:
5.0

The employees were very helpful and friendly. Would highly recommend this particular location.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Charlene B. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Easy from start to finish! Very accommodating.

Kathleen H. 
Rating:
4.0

The vehicle's locks did not work, and I ended up locking myself out of the cab when all the other doors were open. The doors were never locked, but somehow, the cab doors kept locking automatically. The back unlock button did not work. I had to fish the keys out with a hanger because no one from roadside assistance ever picked up.

Amanda S. 
Rating:
5.0

Thank you U-Haul.

Nancy Z. 
Rating:
5.0

Customer did not leave a comment.

lauren K. 
Rating:
5.0

The staff was friendly and funny. They seemed to enjoy their work and were good at it.

April L. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

Continue with your positive and helpful attitude . Thank you .. love the new truck ðŸ¤-

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Rented a uhaul from here every year the past 4 years. Every time I have rented from them it's been a great experience. Local family owned business who strives to go the extra mile to keep its customers happy.

Jordan L. 
Rating:
5.0

Very good

neudimar R. 
Rating:
5.0

Customer did not leave a comment.

Jamal O. 
Rating:
5.0

The guy at the rental counter was a total hero. He stayed 15 minutes late so I could pick up the van because I get traffic… Give that guy a raise.

Jameson H. 
Rating:
5.0

not a thing

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Friendly Helpful Staff. It's always a pleasure doing business there.

ROWLAND B. 
Rating:
5.0

Customer did not leave a comment.

Mimi W. 
Rating:
5.0

Customer did not leave a comment.

Holly C. 
Rating:
5.0

Customer did not leave a comment.

Carra E T. 
Rating:
5.0

This was probably the 5th time renting there and every time the experience exceeded expectations

joseph E. 
Rating:
5.0

The folks at Middletown Self-Storage are great! Exceptionally clean facility and they made the rental of the truck we used and the moving equipment a breeze! Highly recommended.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Kathleen A. 
Rating:
5.0

Excellent customer service

june B. 
Rating:
5.0

The salesman was fantastic and helpful. The box truck I rented was making noise when accelerating. I returned to store and ended up with a van which I could not fit everything and was charged full price. (Thru UHaul, not store) When I returned I could not get app to work. I called Corp office and still have not heard back. Very disappointed I had to pay full price and make another trip to finish the move.

theresa S. 
Rating:
5.0

Great place/clean/nice people.

Andrew G. 
Rating:
5.0

Great team and a great experience overall!

Candice K. 
Rating:
5.0

No improvement needed. Everything was great.

James R. 
Rating:
5.0

Awesome facility and staff!

STEPHEN M. 
Rating:
5.0

Keep on doing what you are doing. And John is the best!

claire P. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Art W. 
Rating:
5.0

I can't think of anything that needs improvement. Online reservation was extremely easy and convenient.

Jennifer E. 
Rating:
1.0

I keep getting emails from you. Haven' made a Uhaul order recently... so overall pretty shit

Rosanne V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Lynne C. 
Rating:
5.0

Keep on doing a great work.

michael P. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Iris R. 
Rating:
5.0

Everyone at Middletown Self Storage Pick Up Location is professional, efficient and friendly. They strive to ensure your experience is stress free. I highly recommend this business!

patrica W. 
Rating:
5.0

Keep doing what you don❣️

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Micheal D. 
Rating:
5.0

Customer did not leave a comment.

Cary K. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

I can't thank you enough for your help and kindness during this stressful move. You made things so much easier! No recommendations needed. You're the best! Ellen Luther

ellen L. 
Rating:
5.0

Customer did not leave a comment.

Zaria G. 
Rating:
5.0

Simply the best service. Always ready when I arrive. Great place to do business regularly

TOM S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Very helpful and friendly staff, excellent customer service! I rented a truck to take some furniture to a donation center. It had snowed the night before, and the truck was cleared of snow, warmed up, and ready to go when I arrived. Thank you so much for that. I highly recommend this facility.

Karen W. 
Rating:
5.0

Always perfect

MICHAEL A. 
Rating:
5.0

Thanks for working with us, Best, Juman

David J. 
Rating:
4.0

Did not know what I was going to be charged until after I returned the truck, was higher then I thought it would be but the service was excellent.

John C. 
Rating:
5.0

Not happy with App when I brought vehicle back around 6:30 -7:00 pm. The app would not let me put location and advance to other turn in information . One notice said your app ay be down .

robert C. 
Rating:
5.0

Great staff, made it very easy and friendly!

William H. 
Rating:
5.0

Awesome customer service

James M. 
Rating:
5.0

This was my first time ever renting a U-Haul and the experience was so smooth and easy! Definitely recommending to friends and family. Thank you!

Michelle R. 
Rating:
5.0

Excellent well run business, courteous and knowledgeable !

richard F. 
Rating:
5.0

Everyone was very nice and friendly. Rental process was easy. I did have trouble adjusting the mirrors and figuring out how to turn on the lights. Luckily we got back before dark! Might have just been me, but maybe a quick tutorial on the lights, mirrors, wipers, etc would be helpful. My own fault--I should have asked.

mary F. 
Rating:
5.0

Customer did not leave a comment.

lucy B. 
Rating:
5.0

Customer did not leave a comment.

Charlene B. 
Rating:
5.0

Best run UHAUL facility around!

Thomas T. 
Rating:
5.0

Middletown Self-Storage is an excellent and well run business.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

kendall B. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Nothing... it was great. Friendly staff. Efficient.

ROWLAND B. 
Rating:
5.0

Customer did not leave a comment.

Olivia M. 
Rating:
5.0

I always use the Middletown location when I have to rent a truck. They are great to work with!

Kate F. 
Rating:
5.0

Customer did not leave a comment.

kendall B. 
No reviews have been submitted for this location.

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