Customer Reviews for Middlefork RV Park LLC
(U-Haul Neighborhood Dealer)

189 reviews

255 US Hwy 285   Fairplay, CO 80440

(719) 836-4801

Office Hours

  • Mon-Sun: 7 am–6 pm

Services at this Location:

Contact Us

(719) 836-4801

255 US Hwy 285
Fairplay, CO 80440

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dean Morgan 
Rating:
3.0

None of the snow was removed. There was no sign on where to drop the keys off. No one answered the phone.

Steven Happ 
Rating:
5.0

Customer did not leave a comment.

Rosemary hargis 
Rating:
5.0

Very friendly and helpful staff here !!!!!!

john iseman 
Rating:
2.0

The people weren’t there when I tried to drop off my trailer despite being “open.” I worked with national and did a self return.

David Chamberlin 
Rating:
3.0

This was literally a cross country move for us. I had previous experience towing and driving large vehicles. I will say that I was surprised to see that I could pull away with a 26ft vehicle and car trailer without any sort of proof of ability to drive it cross country. Additionally there were no chains provided for a winter move. Some of that is the renter’s responsibility to plan accordingly but also there is also some company responsibility to their equipment and putting people on the road . With confidence. I would never do a cross country move on my own again even with my years of experience.

TONY DULTZ 
Rating:
3.0

The access road was hard to find due to location. Drop off was pretty easy. Just put the keys in the box and walk away.

TONY DULTZ 
Rating:
5.0

Customer did not leave a comment.

DaKota Hutzler 
Rating:
5.0

Customer did not leave a comment.

Josiah Renz 
Rating:
3.0

hard to find a place to park truck for return. no one there to assist with drop off

Steven Alley 
Rating:
3.0

Location was difficult to find and navigate.

Trevor Wanless 
Rating:
5.0

Customer did not leave a comment.

carlos acosta 
Rating:
5.0

Very helpful and easy to contact.

Elaine Wolff 
Rating:
5.0

Manager was flexible with my start time which helped out my use.

John Busboom 
Rating:
4.0

Customer did not leave a comment.

Linda Lane 
Rating:
4.0

Good customer service. Equipment worked well.

Rick Pannemann 
Rating:
5.0

Staff was helpful and accommodating!

Lisa Bauer 
Rating:
5.0

Customer did not leave a comment.

Dolores Schell 
Rating:
5.0

Customer did not leave a comment.

virginia james 
Rating:
5.0

Customer did not leave a comment.

James Jacksits 
Rating:
3.0

Customer did not leave a comment.

Timothy Reid 
Rating:
4.0

Customer did not leave a comment.

Travis Simon 
Rating:
5.0

Customer did not leave a comment.

Kathy Johnston 
Rating:
4.0

Customer did not leave a comment.

Frank Nguyenloc 
Rating:
5.0

Customer did not leave a comment.

DAVID ROGERS 
Rating:
3.0

Drop off location not well marked and confusing. Agent however responded to call quickly and lead us to the right spot.

richard lueb 
Rating:
3.0

Firstly, the person I dealt with was extremely friendly & quick to offer alternatives. However, the open trailer that I reserved two weeks prior was not available due to the lights on the right side not working. Because the only other trailer they had available that wasn't either "local only" or reserved, I was given an enclosed 6x12 trailer (positive - at the same price; negative - I sucked a bunch of gas & wear on my car for a 3/4 empty trailer). I specifically requested the open trailer because I didn't have much to move & was going to be doing a lot of mountain travel and wanted less weight. My suggestion is that when someone returns a vehicle or trailer that it is checked over by an employee to make sure that it is ready to be turned around, rather than depending on the prior customer to point out any issues.

Sheila Dietel 
Rating:
5.0

Just a good attention to clients

RODOLFO CABRERA GAYOSSO 
Rating:
5.0

The pigtail on the trailer was a bit bent . We could use it but probably could use a look at. Great service . Easy pickup and drop off .

William Johnston 
Rating:
5.0

Fast, friendly service! Trailer was perfect for the job! Thank you!

Linda Sturtevant 
Rating:
4.0

I had a great customer experience at this location.

James McMahan 
Rating:
4.0

Customer did not leave a comment.

Vincent Bolognese 
Rating:
5.0

Customer did not leave a comment.

Dolores Schell 
Rating:
5.0

Customer did not leave a comment.

Sueann Franks 
Rating:
5.0

Customer did not leave a comment.

John Peirce 
Rating:
1.0

The truck had a "service tire monitor system" message on dash. The window was partially lowered and there was no door handle to roll it up. The cupholders had water in them and the truck was filthy. A different Uhaul location that we stopped in at, in an attempt to trade out the truck, said it never should have benn rented out and was discusting. Will never revisit this location again.

Steve Ball 
Rating:
5.0

Customer did not leave a comment.

loseph scannicchio 
Rating:
1.0

I had an overheating issue and returned the trailer less than an hour late and the attendant said no problem he'd check it in and 3 hours later I received a charge for an additional day .

Bobbi Evans 
Rating:
5.0

Customer did not leave a comment.

Annette Tuggle 
Rating:
4.0

Customer did not leave a comment.

Bradley Baltz 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hunter 
Rating:
5.0

The manager here was fantastic! He was accommodating and had beautiful equipment. The check-out process was fast and efficient - love the online check-in option. I highly recommend this location!

Karen Braddy Lambert 
Rating:
5.0

Customer did not leave a comment.

dana villiere 
Rating:
5.0

Person who operates this location was very friendly and helpful.

Geoffrey Talbert 
Rating:
4.0

Customer did not leave a comment.

thomas quiggley 
Rating:
5.0

Customer did not leave a comment.

Scott Westerman 
Rating:
5.0

Customer did not leave a comment.

chris Jennerjahn 
Rating:
5.0

Customer did not leave a comment.

Scott Murray 
Rating:
5.0

Customer did not leave a comment.

Matthew Janssen 
Rating:
5.0

Customer did not leave a comment.

Frederick Harlow 
Rating:
3.0

Customer did not leave a comment.

James Ortega 
Rating:
5.0

Again, U-Haul’s online booking application is terrible. I booked a trailer at a location 7 miles from me and the reservation was updated for this FairPlay location 1 1/2 hours away. Your inventory control is a failure but rather than fix it your put the burden on me to solve your problem. Stop booking equipment without a guaranteed pickup. You will lose instant earnings but will regain customer loyalty. I will try hard to not have to use Uhaul in the future.

Gary Leadstrom 
Rating:
5.0

Customer did not leave a comment.

RODNEY DOTSON 
Rating:
5.0

Customer did not leave a comment.

Terry Henderson 
Rating:
5.0

Customer did not leave a comment.

Michael Britt 
Rating:
5.0

Leann, the manager, is excellent. Sure truly cares about her business and wants to make sure that you are happy👍👍👍

john barkley 
Rating:
5.0

Great customer service

Berg Julie 
Rating:
4.0

To improve proper customer service you should follow through with your promises I was supposed to be through the 7th and then when the lady in mulvane changed my location for drop off which they were supposed to do in the first place she also changed my date of turning it in and ended up costing me money that I can't afford I hate you all I would never use them again and I am ready to blast to them in every social media I possibly can I want my money back

nichole carpenter 
Rating:
5.0

Customer did not leave a comment.

Rick Yerman 
Rating:
4.0

I drove a 10' truck from Colorado to Florida. I arrived right after the hurricane. At the time, my fuel level was spot on for the return. The 2 locations that I was supposed to return the truck to were closed due to flooding. I was given a third location. Upon arriving at the third return location, I had used up more gas and it was below the level it was when I picked it up. Due to the hurricane, there were no gas stations open to top up the tank. I was charged $50 for gas. I called U-Haul and was told the manager of the drop off location would not refund my money. Give me a break. There were no gas stations open and U-Haul was unable to provide the drop off location. Total schmucks in my book!!

MIKE LYONS 
Rating:
5.0

Excellent service and extremely helpful! Thanks!

Michael Britt 
Rating:
3.0

Customer did not leave a comment.

mike walsh 
Rating:
5.0

Best customer service and attentive to responding for extending my time to ensure my move was completed! So greatly for this location and their customer service!

Ashley Hanson 
Rating:
5.0

Had to go here 35 miles from my home because the location 8 miles away did not have what I needed…

Scott Frost 
Rating:
5.0

Excellent service!

Sydney Elliott 
Rating:
5.0

Rural area so not don't look for a fancy office. Very helpful however. No drop box but was able to give paperwork to attendant.

Robin Fosler 
Rating:
5.0

Customer did not leave a comment.

tom hannason 
Rating:
5.0

everything was seamless; about as good of a rental transaction as could be: simple, organized, easy to return; reasonable & fair price

Alan Tanaka 
Rating:
4.0

Customer did not leave a comment.

Scott Fetters 
Rating:
5.0

Wonderful staff

Berg Julie 
Rating:
5.0

Customer did not leave a comment.

Marc Kazonovitz 
Rating:
5.0

Customer did not leave a comment.

kent risbeck 
Rating:
4.0

Customer did not leave a comment.

Paul DeBenedette 
Rating:
3.0

Although I didn't have any problems with this particular pick-up location, my experience for my u-haul rental was terrible. After driving 10 hours to the location that was to have my u-haul trailer I was called by the center in Castle Rock, CO and told that they would not have a trailer for me at their location. She kindly told me that I would need to drive further south to pick up my trailer in Highlands Ranch, CO. After driving to the Highlands Ranch location I was rudely told that they did not have a trailer for me. I told her that I had a reservation and had already paid for the rental. I also mentioned that the worker at the Castle Rock location sent me to the HR location. She didn't seem to care. She did tell me however, that there was a trailer available at a different location, Fairplay CO. when I asked if that was on my way to Manitou she said no. It was 1 1/2 hours southwest. I had no other choice than to take the extra drive through the mountains to pick up the trailer. This not only made my 10 hour trip into a 14 hour trip of driving but it also cost me more time and money for gas. This caused me to have to stay another night in a hotel, which I hadn't planned on doing. The whole experience was very exhausting, physically and mentally. If I would have known that I would have had to go through that much trouble I would have just rented a trailer from my starting location and traveled with it both directions. I understand that things happen but I feel that this situation was extreme. I was very dissatisfied.

Tammy Ewert 
Rating:
5.0

Customer did not leave a comment.

Jay Svoboda 
Rating:
5.0

Customer did not leave a comment.

Christian Kolodziej 
Rating:
5.0

Excellent service!! Thank you. PM

Paul Magnuson 
Rating:
4.0

I hated having to drive 4 hours to go pick up the vehicle. Besides that I loved it. I feel I should of gotten a small discount for having to drive that far for a vehicle.

Daniel Alcala 
Rating:
5.0

Nothing, it was great.

Daniel Watson 
Rating:
1.0

I reserved an open trailer 5x8 2 weeks in advance. When we arrived to pick up the trailer it was not there. Never did I receive communication that it would not be available. All you had to do was communicate!!! Poor, very poor!!

Elizabeth Eden 
Rating:
3.0

I originally requested to pick up the tuck and tow equipment in Lakewood, CO - Garrison and Jewell location. Was told there was NO equipment at that location. Drove by that location the day of pick up and the day after, ther were several trucks at that location that NEVER moved. But I was forced to drive 1.5 hours away to pick up just the truck, then had to drive to a separate location for the auto transport. Just an inconvenience. The only helpful person through out all this was a gal by the name of Tiffany. Everyone else I spoke to, could careless I had to drive all over to pick up.

Melissa Ketcham 
Rating:
5.0

Very easy drop off and very friendly staff!!

Paul Magnuson 
Rating:
5.0

Quick, easy, and efficient drop-off location

Scott Fetters 
Rating:
5.0

The personnel at the drop off location were very friendly, helpful, and courteous. The truck ran perfectly and was well maintained.

bill fox 
Rating:
3.0

I wanted to reserve a certain size truck for a 2 way move, uhaul stated they did not have it. So, I reserved a smaller truck at the U-Haul in Denver. 2 days before I was scheduled to pick it up, they called to tell me I had to drive 5 hours roundtrip in the Rocky Mtns to get the truck because it was only a "preferred" location in Denver. The corporate lady who called me was incredibly unprofessional in manner and told me I could pick up the truck between 9-6pm. On the pick up day, the location called to confirm me coming to pick up the truck, as I wasn't there at the scheduled time that corporate stated. Corporate and the local dealers lack communication completely. This specific local dealer was good enough - just hard to locate.

Rachel Iroff 
Rating:
5.0

Customer did not leave a comment.

Zachary Nafus 
Rating:
5.0

Perfect 10/10

Brian Kelly 
Rating:
5.0

Big thank you to Middle Fork for helping us out. The Cheyenne location cancelled on us last minute and Middle Fork was helpful and professional.

Michelle Eddy 
Rating:
4.0

Customer did not leave a comment.

ROBERT HALVERSON 
Rating:
4.0

Customer did not leave a comment.

Trey Curley 
Rating:
4.0

Map directions take you to a mobile home park above this location, was a bit confusing. Once I figured out where to go everything was fine.

MichaelK RyleeJr 
Rating:
5.0

Customer did not leave a comment.

Michael Astuto 
Rating:
5.0

The last 3 times I have rented, the truck was unavailable at the location I chose. Therefore I had to travel farther to pick up my trailer. It would be very helpful if this problem could be remedied. Also providing a spare tire/jack for the trailer.

Teresa Gaskill 
Rating:
3.0

Had to drive 50 miles to pick up location.

Paul Brink 
Rating:
5.0

Customer did not leave a comment.

Diane Haddock 
Rating:
5.0

Customer did not leave a comment.

Samantha Basquez 
Rating:
3.0

Customer did not leave a comment.

Robert Michael 
Rating:
3.0

Friendly service overall location is a little hard to find, so look around before giving up.

Danny Delmonico 
Rating:
5.0

Customer did not leave a comment.

richard brandt 
Rating:
5.0

77 years of near perfection!

Casey Zimmerman 
No reviews have been submitted for this location.

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