Have clearer directions for the lock box.
Christine B
Customer Reviews for Middlebranch Auto Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly.
Brian JConvenient location and excellent customer service.
Kenneth FSo convenient. I hope I can always pick up at this location.
Joy WNothing. Staff was helpful and made it an easy process.
Tyler MStaff was super helpful and made the drop-off process quick and painless. If I ever need a u-haul, I know that there’s a great location nearby.
Jason SReally nice truck and great customer service at Middlebranch Auto. Cute pup too!
Athanasia PThe truck was clean and ready for me when I arrived. They were great to work with and got me on the road quickly. When I returned the truck it was already closed but it was easy to return. This location is easy to get too! Will rent again from this location!
Chadwin DNothing My experience with you was wonderful ! Thanks a million
Ryan JI called number on window and was told she can’t do anything to help me to call uhaul direct and she was not very pleasant about it! Like I bothered her on her day off! Well don’t put your number down if you dont want called or put uhaul number if you can’t help me with uhaul!! Sitting in their lot and calling the number they say to call and be told they can’t help just added to the frustration! But I called and I was on hold for a very long time! I pulled into the lot at about 9:45! By the time I was able to get the keys from the truck it was 11:15! I was dropped by customer service who did not call me back! The online system had issues and kept sending me thru a loop!!! I was very frustrated and angry I had people waiting on me to start at 11:30 and had to move it all back to 12:30! There is no reason it should have taken almost two hours to get a truck 90% of my time was stuck on hold! I will not go thru this process ever again! Your hold music states it’s easy to pick up online no it is not when your system has connection issues and your locations are in remote areas with spotty signal and your left on hold for an hour! I am very unhappy! I used a 1/4 of a tank of gas and I am sure I got charged for the gas!! I passed one gas station on my way back and was unsure of their clearance so I did not pull in! By the time I returned the truck I was exhausted by the entire ordeal!
James WI cannot think of anything that I could suggest for improvements. The people I dealt with were very courteous and had everything ready for me when I picked up the equipment and took care of me very expeditiously when I got back with the truck. Very pleased with everything.
Kevin DIt was too Farr beyond where I had reserved the pick up
Alan ZI wouldn’t recommend uhaul to a friend at all. I had a terrible experience. Had to speak with 6-7 people. There was a major lack of communication. My price changed after me writing down the price and being told the upgrade was at no charge to me.
aljaay BThey had no idea and was not helpful that we were there to pick up the truck.
Raymond MAll good
Rick LIt was all good!
Greg SI reserved my UHaul for the Akron location. 18 hours before I was set to pick it up, I got a text telling me it had changed. The new location added over an hour into the pickup process. When you’re moving (an already stressful situation) and this happens, it’s the kind of thing to turn you off from a company for life.
Hannah BWe had to run around to get enough pads but they helped us find them and were very quick about helping us Thank you!
roger kFree milage
BILL KThese folks were great. True customer service. They went so far beyond the call of duty. I am going to post my experience on Face Book for my friends and and family to read and ask them to support Middle Branch Auto.
John ANothing
Mathew TWonderful and very helpful
Diane KConvenient location, very friendly representative and easy pickup & return.
KEN SThe owners of Middlebranch Auto Services are incredible. I will definitely be using them again to rent a U-Haul and also for any car repairs needed.
Nathan MHad a horrible time with my first reservation and the app was terrible. It was experiencing a glitch during my chaos with uhaul not calling me back. Tried to resolve first thing Saturday morning as well as Friday evening. Very stressful day. That experience would be triple zeros
Todd DThe truck did not run well. It would buck under acceleration. The windshield wipers were horrible. They did not clean the windshield. When it began to rain I was unable to replace the wipers. They were not safe!
Seth FIt went smoothly and Kim was super nice and talked with me while she processed the transaction. She was very personable and made me glad I was there to pick up my truck.
melanie hwe made a pick up reservation 5 minutes from our house; but were given a location 25 minutes from our house and had to pay for the extra gas/mileage---all process done by smartphone and no one was there at this location at 9 a.m.--and we could have gotten it earlier. We had to call customer service about 3 times and had to wait at least close to 10 minutes for each call before we could talk to a rep. my experience was just 'o.k.'
donald wMy pick up location was changed from right around the corner to a pretty bad neighborhood across town. Which put us over the mileage limit. Then there is no information on your website about the 24/7 pick up and how complicated it is. We were an hour late picking up the truck and u-haul automatically cancelled our reservation so the dashboard wasnt working. Then the fact that chrome and safari (the two consistant internet apps for Mobile devices) is not compatible with your check in process. Then NOTHING is said about providing not just 1 but 2 references when picking up the truck. I had to wake up 2 people at 1 am. Then I had to call customer service for a third time because after check in it gave me a drop off time of 2:45pm which is 10 hours less than the 48 hour rental standard -And not what I booked for.
Laura LVery pleasant, easy to pick up and right in our neighborhood.
BRIAN M