Customer Reviews for Middle Road Self Storage LLC
(U-Haul Neighborhood Dealer)

72 reviews

785 County Rd 61   Florence, AL 35634

(256) 275-4306

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(256) 275-4306

785 County Rd 61
Florence, AL 35634

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CAROLINE M. 
Rating:
1.0

Older lady was VERY RUDE

CARL H. 
Rating:
5.0

The trailer had a very out of balance tire and the stops that keep the ramps from coming out don't work. I also had to put air in a tire

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
3.0

Customer did not leave a comment.

SANDRA F. 
Rating:
1.0

Fire the extremely rude woman that was working that day.

CARL H. 
Rating:
5.0

Not one thing!!!

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Thanks Michelle and team for making my experience great as usual!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Ensure the customer is aware of a temporary gate code to facilitate after hour returns.

ALEXANDER W. 
Rating:
3.0

Nothing to do with Middle Road self storage but with the Uhaul reservation system. I had selected this location as my drop off, was given that in confirmation, then on day after I was in possession of trailer and on my way to Florence AL, received email from uhaul to drop off at different location. I did drop it at Middle Road after hours on Sunday, then when I called office at Middle Road on Monday morning she told me I would need to take it to other location or be charged an extra fee. I called uhaul and after waiting approx 5 minutes for agent, she was able to change the drop off location back to Middle Road.

FRED T. 
Rating:
5.0

Not one thing ! It was a excellent experience and the service is great !! Michelle is excellent to work with. She knows how to treat her customers and she knows about her rental trucks and storage units !!! Everything there is very clean and you could not ask for better service !!

FRANCES F. 
Rating:
5.0

Truck had roaches!

WILLIAM C. 
Rating:
5.0

Very nice ladies both days that I met. Super easy process and great customer service.

DANIEL B. 
Rating:
5.0

Nothing

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Nice people / Great service

GEORGE MATTHEW W. 
Rating:
5.0

Staff was friendly and helpful with getting truck rental setup. They had just cleaned the truck and it was showroom fresh.

JOSEPH L. 
Rating:
4.0

Customer did not leave a comment.

D-YANCIE' O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great service. The young lady that was working was very helpful and came out and hooked the dolly right up and we were on our way. Belive her name was Michelle. Hope thats it . Thanks for an easy transaction.

STEVEN S. 
Rating:
5.0

All trailers need to have a trailer jack

randy R. 
Rating:
5.0

Every trailer should have a trailer jack ??? You have to lift it up to put it on your ball and pick it up to take it off. My wife can't do that??its a huge safety issue on un hauls part. Put trailer jacks on the trailers. They are cheap to put the on . Reduce your liability.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

JOEL H. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Easy and convenient

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
1.0

5 min after I left with my uhaul., it came off the hitch in the middle of the road. It scared me and my kids to death. The hitch had not even been patched correctly. Several men stopped and helped us. Thank goodness. I went back to this place and explained what had happened and they didn't even offer me a discount or anything. Just said they was sorry. So no, I do not recommend this U-Haul place at all.

KATRINA H. 
Rating:
5.0

Lady at the front was EXCELLENT to work with!

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Sandy P. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Jacky L. 
Rating:
5.0

Super clean and friendly! Will use again.

Kevin K. 
Rating:
5.0

Michelle was very courteous and helpful. I will definitely use them again.

Cynthia T. 
Rating:
3.0

Lowering the price so these trucks are more affordable for people to use.

Derrick K. 
Rating:
5.0

It was easy

Dallas P. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Michelle at Middle Rd Self Storage in Florence, Al was AWESOME!

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Michelle was amazing!! Super accommodating! Pleasure to do business with. I was very impressed with the storage facilities as well !

Chris F. 
Rating:
5.0

The drop off location provided excellent service and even showed me around their new location!

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Kristopher I. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

We had an easy rental experience. I am also so happy they are located close to where we live!

REGINA P. 
Rating:
5.0

The location great . but Uhaul beat me on money and very shady on billing says one thing and charged more will never use Uhaul product again

Lance D. 
Rating:
5.0

Michelle went above and beyond excellent service. First class in every respect!

JOHN A. 
Rating:
5.0

The manager was so very helpful and not only made sure the trailer was properly marked for previous damage, but also hooked it up herself. I would definitely recommend this location for any future Uhaul needs.

Janet M. 
Rating:
5.0

Michelle did a great job to make sure the rental was easy. I will be using Middle Road self storage for all my U-HAUL rentals.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

MONTY A. 
Rating:
5.0

Customer did not leave a comment.

Rosaland C. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Johno W. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Rented a tow dolly to pull my sons car that had broken down. During my return home trailer lights went out. Had to call and wait for a friend to follow us home due to no lights. Lights were working at the beginning of the trip but suddenly went out. Not sure if was due to my pig tail or dolly wiring.

brian J. 
Rating:
5.0

I have rented from u-haul several times. This location is by far the best. Wonderful customer service! Very knowledgeable staff. Will definitely recommend to family and friends.

Wendy F. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
4.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Michele was very thoughtful.

LINDA M. 
Rating:
5.0

Extremely good customer service. Truck was clean and pretty new. Rode great! Thank you Middle Road Self Storage!!

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Michelle Caldwell was very efficient at our check-in and helpful. She also helped us recover $109 that we were over charged at the pickup location. Jeremy Brown was also very helpful and courteous when we turned the equipment in.

JIM F. 
Rating:
5.0

Outstanding Service! Don't see this kind of customer service much anymore.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
No reviews have been submitted for this location.

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