Customer did not leave a comment.
RANDY S
Customer Reviews for Middle Creek Garage & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was very clean both inside and out. They moved the truck close to the office and all were very friendly.
Terry FThe exterior of the truck was pretty dirty and needed washed but the interior was clean.
Terry FPerhaps be able to stop the rain when it's pouring down? Great people and great service. When we loaded the trailer and car, it was raining cats and dogs and that didn't stop them from keeping me on my schedule. Thanks Middle Creek Garage and for the lifetime of service you performed for my Dad.
Milan VSee above. Both are top notch with exceptional employees.
Glen SExtremely friendly staff. Welcoming and knowledgeable
Jennifer BI did pass along to Middle Creek that there was a little play in the steering, but truck ran great.
JAMES BOverall good experience, pickup and drop off was easy and vehicle was in good shape
Trevor MNothing but positive experience
carolyn bLocation was bit tricky but we found it with a phone call.Receptionist was very helpful and kind.
wanda sNothing.
DAVID Ya bit of signage directing customers to the office would reduce confusion for first time renters
SALLY KUhaul dropped the ball over and over on this experience between a random rental cancellation, an employee forgetting to update my pickup time, and the truck not being at the alternate pickup location for 45 minutes. Regarding this location specifically though, after renting the truck at 4 pm Saturday and returning it 11 pm or so on that same Saturday, the truck was originally noted as "returned at 4:45 Sunday" which put me over the 24 hour rental period, attempting to charge me for 2 days. I can only assume it was this location not validating that the truck was there until late Sunday despite parking it exactly where I was told to several hours prior to returning it because I checked it in online that night I returned it.
Justyn BNothing
PHILIP STRUCK SIZE NEEDED NOT AVAILABLE TO ME. WAS OFFERED ONLY SMSLL OFR LARGEST. TRUCK AT NO UPGRADE AND PAID 1500.00 MORE TO REBT LARGE TRUCK. WHEN I asked if they could get one for me, was told they go not do that. I yold her that I had never had that happen before, that U-Haul in Fl always assisted their customers. Shame on them
JENNIFER RI wouldn't change the fast professional curtiousy I was given thank you
MARY LWhen utilizing the self pick up option, I was not able to get past the first step without the website being redirected to the login page. Luckily I chose the location I did that was open for business the day of pickup and was able to complete the checkout process. Please look into this issue so it doesn't happen to someone else who may be unfortunate to have a location with open business hours on day of pickup.
Michael ADont change my pick up location at the last minute farther away than my original location.
Brian TThe vehicle wasn't very clean and the steering on the vehicle was a little scary. Any time you made a slight turn you had to over correct as the vehicle wanted to continue in that direction after you would try to straighten the wheel. We did however get the job done and the vehicle had plenty of power. One more concern was the placement of uhaul equipment in the rear of the truck ( dolly and moving blankets) They where placed on the side of the truck in the rear right in ur way and if you moved them and broke the seal you had to pay extra for them even if you didn't use them. Was a pain working around the equipment.
Carmen BThe person I originally spoke to referred me to another location, because he said he was booked out, then the person at the other location said I couldn’t be found in the system, then I was sent back to the original location, then the wrong sized truck was reserved. It’s the new America. You have to get used to it. U Haul doesn’t seem to have it’s act together. It seems to have made everything under local control, and the National office has backed right off. Chaos is the result, as you can see. But nobody cares. It’s the new America.
Felix DGreat customer service. Awesome job
Chris AThe steering was way too loose. The truck needs maintenance to fix that.
Derek BService first class! Have used Middle Creek and U-HAUL for many years...never a problem!
Jim SOnline reservation indicated another pickup location--8 miles away from this one. The original location was non-existent--a bare industrial parking lot. I then received a text to checkin at the new location. Could have been better communications as to actual street location of the rental location.
Paul GSend them to middle creek garage
charles hUsing after hours app, must make the instructions clearer regarding location of drop off box and where to park u haul truck.
VICKIE NThere wasn’t a direct spot to park the uhaul, this location was very hidden.
James MThe power steering needs some attention.
Joycelyn PGreat service
James BThe dolly inside the truck was in our way and because we had to remove it to move our furniture we had to be charged for it. I declined the dolly when I completed the internet questionnaire and yet I was still charged for it.
Valerie WRipped off about $100.00! Charged to my card and not refunded.
MICHAEL RGreat experience- everyone I met was very helpful and polite.
Patrick KThe lockbox that was supposed to be on the back of the truck was across the street in front of the office. Due to this, I left with the truck over an hour later than intended. Also, there was a can of Sprite in the cupholder when I got in.
Rachel PHard to find on google maps. The drop off is across the street from the main place to rent and drop keys. Busy road. Not much room to park
Brenda EImprove the call center. They give bad misleading information and have no care and tell you anything to get off the phone
Larry PI went there at 5:30 in the morning to get my uhaul. I couldn’t find the key so I called and whoever I spoke with told me to look in the back of the truck because that’s where they keep them. But that was wrong. So he told me that he’ll take $50 off for an inconvenience and told me to go back at 9 when they garage opens. I went back and they couldn’t figure it out either. I finally got the keys at 10. And I got my bill and didn’t receive the $50 off. Needless to i probably won’t rent from them again
Dawn KPeople were great
Lewis BFirst trailer had a bad tire, (6x3) inch strip of tread peeling off. 2nd trailer had missing safety chains in the front and rear causing me to use ratchet straps. Uhaul rep was lost.
Michael Hi had reservations in st clairsville equipment was not available and had to be relocated to a bigger trailer that i didnt need, unorganiized in st c and not dependable
shelly rVery nice and friendly. Poor guy got drenched in a horrible rain storm just to hook trailer up for me A++++
Branden HGreat service.
MELINDA AEverything was great
Ron ZUhauls website is terrible, however that is not that fault of Middle Creek
Austin M