Customer Reviews for Mid South Storage
(U-Haul Neighborhood Dealer)

74 reviews

99 Commerce St   Muscle Shoals, AL 35661

(256) 383-1043

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(256) 383-1043

99 Commerce St
Muscle Shoals, AL 35661

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

ERIC MCDONALD 
Rating:
1.0

I found the address for drop off, but business had changed hands and name was different than on contract. There was a key drop box, but no person onsite during business hrs for checking-in the truck. I called UHaul and was transferred to a different agent where I explained my confusion. They told me to take lots of pictures and to lock the truck and I left my rental agreement with the keys in the drop box. The agent said notes would be added to my agreement. Two days later I checked the UHaul app and there was no record of my dropping off the truck the day I picked it up. Next day I get an email from UHaul saying I had not dropped off the truck. I immediately called UHaul and explained the situation to the agent. They transferred me to another agent and I had to explain for a third time about the drop off location. This final agent said a district manager would track down the truck and get my contract closed out. I had to ask how long this might take (manage my expectations please), hoping it could be finalized and closed by the end of the week. This agent assured me that was a reasonable expectation. Yesterday, Thursday I got the email indicating the contract was closed out with no additional cleaning or gas charges. I was relieved to get this communication! Not the best experience, additional worry for me. Hindsight would have me use a different drop off site still in business.

Nancy L Brooker 
Rating:
3.0

Customer did not leave a comment.

SCOTT BENFORD 
Rating:
5.0

The lady at the drop off location was great! She showed me where to leave the cargo (enclosed) trailer. She also was helpful and the whole process took 5 minutes or less!

Deborah Cain 
Rating:
5.0

Customer did not leave a comment.

Wayne Stanley 
Rating:
3.0

The U-Haul had cigarette ashes in it and smelled like cigarette smoke. The tank was on E and we had 8 miles to get to a gas station.

Autumn Robertson 
Rating:
4.0

Customer did not leave a comment.

Linda Bostick 
Rating:
5.0

Customer did not leave a comment.

mike jones 
Rating:
4.0

Tried to drop off with customer service 30 minutes before closing. Was advised to do it remotely by phone they we’re leaving.

Bennie Terry 
Rating:
4.0

N,/A

Kimberly Hogan 
Rating:
5.0

Customer did not leave a comment.

Rodney Mccray 
Rating:
4.0

I needed the truck a day longer and I looked all over the website after I logged on and never did find where I could let y’all know I needed the truck another day! I called one time and stayed on the phone sautéing for 30 minutes. I called a different number and got pretty quick service. Make it easier to add another day.

WIlliam Hickman 
Rating:
3.0

The cab of the truck leaked. We were moving over a couple of very rainy days, and we got wet loading the truck and riding in the truck. The first day, it rained on my son in the passenger seat. The second day, it started raining on me in the driver’s seat.

Richard Dunn 
Rating:
5.0

I always use this location. Always very professional and courteous.

Gregory Pitt 
Rating:
4.0

There was something sticky on the floor and cup holder.

Jennifer Byrd 
Rating:
5.0

Customer did not leave a comment.

Roxanne Taylor 
Rating:
3.0

Rear passenger side marker light out when I picked up

Robert Kipping 
Rating:
3.0

Customer did not leave a comment.

James Greenlee 
Rating:
5.0

I used this facility for years without any problems or issues. The manager is amazing. She was always friendly as well as knowledgeable. During my time their I was always made to feel like I was a priority. I would recommend this facility to anyone looking for safe/clean/secure storage.

ANTHONY RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Cole 
Rating:
5.0

Customer did not leave a comment.

Mary Byrd 
Rating:
5.0

Customer did not leave a comment.

Susan MORRIS 
Rating:
5.0

Customer did not leave a comment.

Bridgett Babb 
Rating:
3.0

Customer did not leave a comment.

Steven Pace 
Rating:
5.0

Customer did not leave a comment.

DAVID YARBER 
Rating:
5.0

Customer did not leave a comment.

Bob Flannagan 
Rating:
5.0

None at this time

Brad Barnes 
Rating:
5.0

Tell why there is a slot for contracts in the drop box

Mary Laky 
Rating:
5.0

Great experience. True customer satisfaction!

Eric Logan 
Rating:
5.0

Office was very helpful

Lori Lauderback 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Staggs 
Rating:
5.0

Customer did not leave a comment.

Amber BAILEY 
Rating:
5.0

Great rental experience with Linda. She made up for my most recent experience with your horrible Pelham AL location.

Brian McGraw 
Rating:
4.0

Customer did not leave a comment.

Scott Miller 
Rating:
5.0

Customer did not leave a comment.

chriscindra callas 
Rating:
1.0

Customer did not leave a comment.

Ambria Ricks 
Rating:
5.0

Customer did not leave a comment.

Rodney Harris 
Rating:
5.0

Customer did not leave a comment.

Charles Lamon 
Rating:
4.0

Customer did not leave a comment.

steve flippo 
Rating:
5.0

Dropped off during closed business hours. There was no need to visit since this was a credit card transaction and the receipt was emailed to me.

Douglas Neumann 
Rating:
5.0

Customer did not leave a comment.

Anthony Richey 
Rating:
5.0

Customer did not leave a comment.

Brandy Zachman 
Rating:
5.0

Customer did not leave a comment.

William Hamilton 
Rating:
1.0

wrong email

Haorld Potter 
Rating:
5.0

Customer did not leave a comment.

George Byars 
Rating:
3.0

The floor of the uhual was sticky from where someone had spilled something and not cleaned it up

Emily Morrison 
Rating:
5.0

Customer did not leave a comment.

JEFF MATSON 
Rating:
4.0

Customer did not leave a comment.

Marcus Johnson 
Rating:
3.0

Customer did not leave a comment.

angie goetzmann 
Rating:
4.0

Customer did not leave a comment.

tonya peoples 
Rating:
5.0

Customer did not leave a comment.

James Scofield 
Rating:
3.0

Customer did not leave a comment.

Amanda Adams 
Rating:
5.0

Customer did not leave a comment.

MARK DALE 
Rating:
5.0

Uhaul needs to call and let customers know when their reservations are moved. Other than that, We had a great service. The lady at the mini storage went above and beyond our expectations with great customer service.

Rebecca Ivy 
Rating:
5.0

Customer did not leave a comment.

Jamie Richey 
Rating:
5.0

Customer did not leave a comment.

David Meeks 
Rating:
5.0

Customer did not leave a comment.

harry vaughn 
Rating:
5.0

Customer did not leave a comment.

Teresa Finch 
Rating:
5.0

Customer did not leave a comment.

Steventhen Holland 
Rating:
5.0

Everything was great.

James Glass 
Rating:
5.0

Customer did not leave a comment.

Keith Green 
Rating:
4.0

Customer did not leave a comment.

Ron Mitchell 
Rating:
4.0

Customer did not leave a comment.

lynne monse 
Rating:
5.0

Customer did not leave a comment.

Nicky Deaton 
Rating:
5.0

Customer did not leave a comment.

Christy Hampal 
Rating:
5.0

Nancy is a excellent provider of UHaul products. I was completely satisfied with her customer service and I will be recommending this office to friends. Thank you so much for your help in this matter. T. Williams

Tula Williams 
Rating:
4.0

Customer did not leave a comment.

Barlene Spencer 
Rating:
5.0

Indicate on all contracts what location rental items are to be returned. (I had a separate contract for appliance dolly, & I returned the dolly with the truck. It was not checked in at the return location & assumed by uhaul that it had not been returned.)

BLYTH COREY 
Rating:
5.0

Customer did not leave a comment.

blyth corey 
Rating:
5.0

Customer did not leave a comment.

RODNEY HARRIS 
Rating:
4.0

Customer did not leave a comment.

CHAROLETTE SAVAGE 
Rating:
5.0

Could not have been more helpful!

Mary Jane Coker 
Rating:
5.0

Customer did not leave a comment.

Casey Pope 
Rating:
5.0

Customer did not leave a comment.

Regina Hamm 
No reviews have been submitted for this location.

Additional Services at this Location

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