Comentarios de los clientes para Mid Cities Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Mid Cities Self Storage

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Bennie B.
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El cliente no dejó un comentario.

Leslie C.
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You allowed me to rent online. When I arrived at the locatio for pickup they notified me that a week prior a storm knocked out their computer etc and could not rent a truck to me. He called someone who did it over the phone and had me return to another location. I returned same day. Next day had not received a check in email. Had to call and wait 15 minutes for a rep who emailed a gm. Shortly after I did receive an email. I've used this location before with no issues. Totally not this location fault. With that being said if I had not followed up I am sure I would have had to dispute charge's.

Mike H.
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El cliente no dejó un comentario.

Ranae H.
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El cliente no dejó un comentario.

Sylvia C.
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El cliente no dejó un comentario.

Robert B.
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El cliente no dejó un comentario.

Shane B.
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Staff was very friendly and helpful.

Ami B.
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The employee's were extremely knowledgeable and helpful throughout the entire process

Jared A.
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El cliente no dejó un comentario.

Robbie S.
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Very friendly staff!!

Maria K.
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El cliente no dejó un comentario.

MATT F.
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Donna and her husband were absolutely amazing and helped us in a desperate time during the holidays to move quickly.

Max C.
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El cliente no dejó un comentario.

Dale W.
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Customer service was quick and helpful. Thank you

Michael R.
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El cliente no dejó un comentario.

Thomas R.
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I reserved a trailer and supplies (boxes, tape, etc) online. I was shocked to arrive at Mid Cities and find out that my supplies were reserved at a different location, Taylor automotive. I do not understand how your website set me up to go to 2 different locations. Mid Cities service was great, but Uhaul lost the sale of the boxes and supplies as, on principal, I stopped elsewhere to obtain the needed supplies.

sandra M.
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Help with hooking up and unhooking

Virginia H.
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Everything great

Jennifer B.
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El cliente no dejó un comentario.

Jerry K.
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El cliente no dejó un comentario.

Tori M.
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El cliente no dejó un comentario.

James A.
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Have a decent office instead of an old trailer with terrible air conditioning.

Alan S.
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El cliente no dejó un comentario.

Danielle M.
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El cliente no dejó un comentario.

Tracy N.
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El cliente no dejó un comentario.

Jennifer E.
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Not upsell the insurance which was already on the contract, I agreed to $84.00 but lo and behold another extra amount was added of over $100.00.

Kyle T.
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Great customer service! This location made my rental super easy.

George S.
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Trailer was old, beat up, and dirty inside. The folks with whom I dealt in picking up the rental were friendly and helpful. They hooked things up and checked the lighting for functionality.

Wesley P.
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El cliente no dejó un comentario.

Mike T.
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Have someone who knows how to scan licences and also who can help to hook up trailers

JBarton S.
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The trailer wheel well was bent towards tire only about an inch or so from touching tire. I pointed it out and they werent concerned. Trailer did make trip so I guess they were correct. Upon return, it was raining and I was told to just find a spot and drop the trailer. I asked for help and was told that it was not their responsibility to put on or take off trailers. The man did come out while I was disconnecting the trailer and started yelling at me about where I parked which was right beside a truck. This did not sit well and I barked back "you said anywhere".

Chad S.
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The uhaul truck portion is great. the layout of the storage facility is near impassable for a inexperienced driver of a large truck, the turning angles are absurd, and getting to my unit was near impossible. Note this is only the physical facility. The managers were very helpful and helped manage the turns. I am a CDL driver and found this very challenging.

joseph E.
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Everything about this "Mabank" TX location was a fiasco!!! Even the total rental cost for this 10 ft truck and tow dolly was more than the 20 ft truck and tow dolly I rented with an extra day in Seven Points, TX a month ago. There was no street address at the location which took me over half an hour to find. Even the post office did not know where they were located. The office person was totally unfamiliar with U-Haul's computer program and insisted on making manual computer entries that contained errors. It took her over an hour and a half to produce the contract paperwork instead of using the Master Order number information already entered when I made the reservation. Then she proceeded to highlight the first two pages in orange until I told her I don't need that, I'm capable of reading and understanding without highlighting everything. During the extended wait I asked to use the restroom and was told there isn't one and I'd have to find a service station or grocery with a restroom. The car tow dolly wheel straps were bound in the ratchet and took over an hour for the management help to untangle. When I turned it in upon arrival in Kenner, LA, the management said it was signed out in someone else's name - little to my surprise. These people need to be trained and proven to be proficient prior to establishing a U-Haul franchise.

Ryler S.
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Location stated it was a 24 hr drop off location. I tried to drop off at 10:30PM and the location was locked up. I had to call Shelby @ 1800 go UHaul to make sure if leaving the truck in the adjacent parking lot would be acceptable. Shelby was VERY helpful. When I tried to call Mid-cities the call was answered and then hung up. Twice.

Jill S.
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El cliente no dejó un comentario.

heather G.
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The location is located on a street that is a one way during school hours, which makes it extremely difficult to navigate. Also the location has a very tiny entrance/exit, and the sign was also hard to find from the main road.

carol H.
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Not the one in Mabank, TX. Next time if we need one down there, we'll go to Budget, or something like that. They were not very nice. Lazy, inconsiderate people. Argued for almost 3 hrs. before we finally got a trailer to rent. Put us late getting back on the road, right in the middle of a bad snow storm. Worst experience that we shouldn't have had to do.

KATHEY B.
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El cliente no dejó un comentario.

Harold W.
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Computers not working, on a tight schedule.

VERNON G.
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El cliente no dejó un comentario.

Daniel S.
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El cliente no dejó un comentario.

Billy A.
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Nice and helpful!

Lin H.
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The truck had a tire light on and it said lighting system needed checked.

susan Z.
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The people were very friendly and helpful

Vicky E.
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Training staff on computer. Very poor service. They did not act very professional at all.

Shannon W.
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El cliente no dejó un comentario.

joy W.
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El cliente no dejó un comentario.

William P.
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El cliente no dejó un comentario.

marshall S.
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El cliente no dejó un comentario.

Johnathan B.
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El cliente no dejó un comentario.

Wendy M.
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El cliente no dejó un comentario.

Mary M.
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Everything was great!!!

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