Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Moving can be a bit stressful, but renting a truck from U-Haul was completely completely hasslefree.
Absolutely no complaints
Kerry D
Rating:
5.0
Very clean location and professional staff. Will definitely use them again in the future!
Ryan H
Rating:
5.0
I did not take the unit. I wanted the month free with a U-Haul rental and was informed it was not a U-Haul facility. Even though even this web site is bordered by the U-Haul logo.
Donna R
|
Reservation
Rating:
5.0
Love this location!!!!!
Susie M
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
5.0
We had a great experience!
Donald A
Rating:
5.0
Vehicle was clean, staff was helpful and affable.
Youyan Z
Rating:
5.0
Customer did not leave a comment.
Mark D
Rating:
5.0
Customer did not leave a comment.
Ryan P
Rating:
5.0
Customer did not leave a comment.
Norman S
Rating:
5.0
Customer did not leave a comment.
Donald B
Rating:
4.0
Customer did not leave a comment.
Anthony A
Rating:
3.0
Experience was okay. The U-Haul application was not great. It took over 20 minutes to just get it to work when picking up. My drop off location was also changed without me knowing. I have a confirmation email that has a different drop off location than the one it was changed to on the day of the rental. I had to drop off at the original pickup location, which was thankfully still within 20 minutes of driving distance.
Alexis C
Rating:
5.0
Customer did not leave a comment.
Domanique S
Rating:
4.0
Customer did not leave a comment.
Derek P
Rating:
3.0
Customer did not leave a comment.
Eric L
Rating:
5.0
Customer did not leave a comment.
Douglas H
Rating:
5.0
Customer did not leave a comment.
Susie M
Rating:
5.0
Nothing. This location is perfect.
Suzanne T
Rating:
5.0
Everything went smoothly, as planned. Thank you!
Corina M
Rating:
2.0
The people at this location were fine. The app to return the vehicle did not work. It froze up multiple times and would not allow me to enter information to return. I had to call the 24 hour service 4 times to get it returned. I won’t use again because of this issue. (Also, my step son said he had the exact same problem with this app).
Jeffrey M
Rating:
5.0
Excellent service
Nabil T
Rating:
5.0
Customer did not leave a comment.
Donna N
Rating:
5.0
It’s all good
Purushotan C
Rating:
5.0
Both employees I encountered were friendly, professional and provided outstanding customer service. I will definitely use this location again!
Amy B
Rating:
5.0
Customer did not leave a comment.
Shelby W
Rating:
5.0
Customer did not leave a comment.
MICHAEL R
Rating:
5.0
Customer did not leave a comment.
David P
Rating:
5.0
Customer did not leave a comment.
Susie M
Rating:
5.0
Customer did not leave a comment.
Rotimi R
Rating:
4.0
The check in process is too extensive.
Julie C
Rating:
5.0
Customer did not leave a comment.
RAYMOND P
Rating:
5.0
Haven’t needed a U-Haul in a while. The speed, ease of use, and convenience of the online check-in really made for a great experience.
Ronald W
Rating:
4.0
Customer did not leave a comment.
Richard N
Rating:
5.0
I picked up the truck and the gas tank was HALF full and I was told to refill it only 1/2 full when I returned the truck. However, I was running out of time and could not fill the tank back up so I allowed you guys to refill it and I was charged for a FULL tank of gas,, despite not using even close to that.
Stephanie F
Rating:
5.0
Excellent experience!
Michael R
|
Overall Experience
Rating:
5.0
Everything was fine. Reed was very helpful when I needed to rent a van to move a few things.
Richard R
Rating:
5.0
This facility is awesome. Staff is friendly and they take really good care of the property.
Christopher C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Turquoist D
Rating:
5.0
Customer did not leave a comment.
ARLINE M
Rating:
5.0
Always an easy experience. Never had a problem.
Michael B
Rating:
4.0
Clean the cars.
Karina V
Rating:
5.0
Customer did not leave a comment.
DIEGO F
Rating:
3.0
The Van rented was very dirty outside - bird poop everywhere and the windshield was full of bug kill - had to clean it when home so could see properly.
The tire pressure warning light was on at time of inspecting before taking - talked to the lady and she said it had been inspected on Monday, 8/28 and was cleared as okay. The indicator stated 59 psi passenger side, rear tire. It was lit the entire time and by that evening stated 58 psi; the following morning 57 psi....
I have rented at this location before. I have not run into these issues before. They should really make sure that their equipment is "ready" before a customer arrives. Customer should not have to inflate tires and clean windows so they can safely drive a vehicle they are paying to rent.
Colleen F
Rating:
5.0
Nothing at all the experience was awesome
ABDUL H
Rating:
1.0
Customer did not leave a comment.
KairnaJa W
Rating:
5.0
Easy drop off
Richard M
Rating:
5.0
The van was dirty and upon retiring the low tire pressure light came on
Lloyd G
Rating:
5.0
I see no improvements necessary to provide excellent customer service
Michael W
Rating:
5.0
Customer did not leave a comment.
Tiffany J
Rating:
5.0
I have rented here at least two times before. This location is very well run. My complements and appreciation go to the people there. See you next time.
SCOTT H
Rating:
5.0
Customer did not leave a comment.
Andrew O
Rating:
4.0
We have rented a UHaul from here before and the same size (15'). The first one was a pick up and drop off different location and this one was pick up and drop off same location. However the one we just booked had a dolly and bag of blankets zip tied to the truck, taking up valuable space that we couldn't use. If we snipped the ties to get the items out for space, we would be charged. Was this because this truck was for a local move (hence why the items were in the truck)? We chose not to get the dolly or bags, but they were in the truck anyway taking up space we needed to move. I wish they weren't there at all.
Brandion B
Rating:
4.0
Customers are tired after moving. Requiring them to submit pictures upon return is a bad policy. It’s just transferring the work the location should be doing to the customer. It’s enough to make a customer not want to rent from U-Haul.
Christopher M
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
The app stopped working during turn in and would not let me add the pictures of the inside of the truck storage and then it just said no reservations at this time. I am hoping everything else went well and there are no issues with turn in.
Erik S
Rating:
2.0
I had tried calling several times and the call wouldn't go through or give me a chance to leave a message. This was during normal business hours. The following are comments about U-Haul and not Michigan Road Self Storage.
U-Haul is the worst. To finally get the truck, I spent approximately 3 hours in phone calls. 2 long calls because the app wouldn't work (needed for returning truck after hours). The app wouldn't show my reseveration and customer support said they were confused. Also, multiple calls because when it was time to check in online, it said that U-Haul didn't have the vehicle that I needed. I actually rebooked at a different location because U-Haul said I would be guaranteed to have the vehicle requested. However, at check-in, that new site also said they didn't have the vehicle and there was no way to know if the vehicle would be there or not when I got there. In order to get to the destination, I had to drive over an hour before U-Haul was even open to confirm that there would be a vehicle when I got there. As previously noted elsewhere, I had order shipping pads and they weren't available when I picked up the truck. Then on returning the truck, the app didn't work as intended either. Actually, while I had the truck, everything worked fine. It was all the work of trying to get a confirmed reservation that was so frustrating.
Doug S
Rating:
5.0
Steering box is at the end of its useful life and needs to be addressed.
William S
Rating:
4.0
My 2nd U-haul rental this yr; both not smooth. This time the p/u location was changed to 47 miles away from chosen site in reservation I'd made nearly a month in advance. In addition to the obvious inconvenience and added time on our part, this add'l mileage would cut us close on the included mileage amount; I was assured by person calling to change the location that I would not be charged and was told at p/u that the 47 miles was added to included mileage. Sure enough, after drop off I received an emailed receipt for charge for 1 mile over, meaning the mileage was not adjusted. In addition, I'd paid up $5 online during initial reservation process for a mattress cover; since site was changed, I not only had to pay onsite at p/u for another cover, but was told that independent retailers had to pay for shipping, so that amt was added to my purchase. This made it a $15 payment to the p/u retailer,; added to initial $5 online payment, this brought the total paid to $20 for piece of cheap plastic. The extra $ for the mileage and mattress cover is not the issue; it's a matter of principle and annoyance. I not only was extremely inconvenienced by change of pick up site (despite reserving almost a month early), but assurance of mileage adjustment was not followed through and there was no way to adjust for my previous mattress cover purchase. The sites and personnel were absolutely fine; this all appeared to be corporate procedures.
Carol S
Rating:
5.0
Customer did not leave a comment.
John F
Rating:
3.0
Foul smell on exterior
David K
Rating:
5.0
Excellent customer service. The gentleman behind the counter was very helpful and friendly. Best U-Haul location ever. Would highly recommend this for any future truck rentals. Thank you for making this an enjoyable U-Haul experience.
Sandy C
Rating:
5.0
Customer did not leave a comment.
Kayla W
Rating:
4.0
Customer did not leave a comment.
NANCY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michaela M
Rating:
4.0
Everything was good, it just takes too much time to get the van after signing in online, with signing papers and stuff, not the fault from the person sitting there, just the process.
Peter H
Rating:
5.0
Maybe a pamphlet with simple step-by-step instructions for renting (pickup, moving, return, photos, key return, etc)
Julia A
Rating:
5.0
Customer did not leave a comment.
Christine L
Rating:
5.0
Customer did not leave a comment.
Ross F
Rating:
5.0
This experience was the best truck rental I’ve ever had. No wait times, friendly staff, clean vehicles.
Larry N
Rating:
5.0
Customer did not leave a comment.
Lisa B
Rating:
5.0
Very fast and efficient! Thank you!
Debbra L
Rating:
5.0
Customer did not leave a comment.
Elizabeth K
Rating:
4.0
Easy drop off
Joseph L
Rating:
3.0
The UHAUL application glitched during my return process and couldn’t complete the process as the app marked my return as complete and I couldn’t upload all the pictures of the truck.
It was Sunday and the location was closed.
I called and was told to drop the keys in the orange box but it wasn’t a pleasant experience
AHMED E
Rating:
5.0
Customer did not leave a comment.
Kevin H
Rating:
5.0
All Good!👍
ERIC R
Rating:
5.0
I could not ask for nicer business owners to assist with my many rentals,
Susie M
Rating:
4.0
The agent preferred to handle or rental in person as opposed to the app that was not working. Easy peasy
Jean B
Rating:
2.0
Customer did not leave a comment.
DHRUV P
Rating:
5.0
The whole process was very simple and easy plus the staff is friendly as always.
Rafael D
Rating:
4.0
The floor mats were dirty. Also even though the tank showed full, I don't think it was. I only drove 32 miles and I had to put 6 gal of gas to fill it up. Otherwise, it was convenient to use.
Ann L
Rating:
5.0
Picking up the van was easy and efficient and the agent was extremely helpful. The van was in great shape and met our needs perfectly. The only problem we had was with the after-hours return. After several tries, and after following the prompts exactly, the system could not identify our location, which became a bit frustrating. We finally just locked the van and dropped the keys in the lockbox.
Stephen W
Rating:
5.0
Customer did not leave a comment.
John F
Rating:
5.0
Customer did not leave a comment.
Aimee C
Rating:
5.0
I think I paid too much for a two hour window. You advertise 19,95 I paid triple. Plus gas the old bait and switch.
Shaune S
Rating:
5.0
Customer did not leave a comment.
Mark T
Rating:
5.0
Customer did not leave a comment.
Margaret W
Rating:
5.0
Customer did not leave a comment.
Chris A
Rating:
5.0
Customer did not leave a comment.
Leslie S
Rating:
5.0
Customer did not leave a comment.
Floyd N
Rating:
5.0
Customer did not leave a comment.
Shingo T
Rating:
5.0
Very friendly customer service. Nicely maintained facility.
Have used this location for storage and truck rental.
Donald S
Rating:
3.0
I get I damage from mice,
There is a lots there.
You should treat!!
bassel m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy H
Rating:
5.0
Customer did not leave a comment.
don d
Rating:
5.0
Customer did not leave a comment.
Jeff W
Rating:
5.0
Again the dolly which was not taken off the bill, I hope you do not come back and try to claim it was missing.
Charles M
Rating:
4.0
Customer did not leave a comment.
Gregory V
Rating:
5.0
Customer did not leave a comment.
Diana K
Rating:
3.0
Customer did not leave a comment.
Jonathan H
Rating:
4.0
Customer did not leave a comment.
Rebecca W
Rating:
5.0
I would recommend asking the question about helpful personnel for the pick up location in addition to or instead of drop off location. Interesting.
Carol S
Rating:
5.0
Customer did not leave a comment.
Joseph F
Rating:
5.0
Rental process was very easy and all staff interactions were professional, courteous and helpful!
Thank you!
Kamala S
Rating:
5.0
This is a great storage facility and highly recommend! We would definitely rent from them again!
Scott B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra L
|
Overall Experience
Rating:
5.0
Great staff and very polite.would recommend to anyone.very friendly atmosphere.
Samuel T
|
Overall Experience
Rating:
5.0
Overall, an excellent experience! Staff was knowledgeable and helpful, facility was clean and dry.
Stephen K
|
Overall Experience
Rating:
5.0
Highly recommend
Jason C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVE C
|
Overall Experience
Rating:
5.0
The staff is exceptional.
Regina A
|
Overall Experience
Rating:
5.0
Move in was simple, friendly and patiently allowed us to try out a few spots that might work for our needs. Move out was on time, great communication. Best place we've rented from hands down.
Shauna A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence Z
|
Overall Experience
Rating:
5.0
We are repeat customers! The staff is always incredibly helpful; and the facility itself is safe, secure, convenient and well maintained.
Mindy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria S
|
Overall Experience
Rating:
5.0
Great storage facility! Staff was great, facility was always clean, and the location was very convenient. Thank you for providing me a safe place to store things while I figured out my next move!
Allison R
|
Overall Experience
Rating:
5.0
A most outstanding facility and storage service that was perfect in every way for our storage needs (with the requirement for all hours access). We have recommended this to others many times since starting our us and appreciate how easy both the electronic interface and working with the staff has been. We appreciate it so much!
Tina W
|
Overall Experience
Rating:
5.0
Top notch people and operation
Holland V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arielle G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fabiana G
|
Overall Experience
Rating:
5.0
The first unit we looked at had a puddle of water on the floor so the associate immediately found another unit for me that was completely dry.
Jeff B
|
Reservation
Rating:
5.0
Advise that furniture be covered with a drop cloth, and that mice may gain access to boxes and nest in contents. We did have evidence that mice had been on the furniture, but not inside of it also.
ANDREW C
|
Overall Experience
Rating:
5.0
Everything was great. Thanks.
Craig B
|
Overall Experience
Rating:
4.0
-
ANDREW G
|
Overall Experience
Rating:
5.0
Staff helped my wife load an object to heavy for her to handle herself.
Ryan B
|
Overall Experience
Rating:
5.0
We never used the unit
Josh W
|
Reservation
Rating:
5.0
Good place
JOHN S
|
Overall Experience
Rating:
4.0
The unit was clean and we were able to move in without any problems. My only concern is how slow the gate closes. It's easy for someone to piggyback in and out.
Angela W
|
Reservation
Rating:
5.0
Very clean and great location. Friendly and helpful staff.
ANNE-MARIE B
|
First Impressions
Rating:
3.0
I found a bigger storage place closer to where I am moving and cheaper.Thank you!
Privacy R
|
First Impressions
Rating:
5.0
Outstanding services
Privacy R
|
First Impressions
Rating:
5.0
Smooth process. Friendly and knowledgable staff.
Privacy R
|
First Impressions
Rating:
3.0
I only had the storage from 8/19 - 8/28.
Privacy R
|
First Impressions
Rating:
1.0
We were turned down due to the restrictions of the available space. I`m not happy that my credit card was charged for a denial of service. Please refund immediately.
Privacy R
|
First Impressions
Rating:
4.0
When my reserved storage unit was too small, they helped me to find the right size.
Privacy R
|
First Impressions
Rating:
4.0
I am very happy with my unit and the service. However, I wish this location was open on Sunday. I didn`t really feel safe being the only one on the property when I came on Sunday.
Privacy R
|
First Impressions
Rating:
4.0
Had to wait quite a while to be helped, but unit was clean and easy to get to.
Privacy R
|
First Impressions
Rating:
3.0
Good. Professional
Privacy R
|
First Impressions
Rating:
4.0
Staff were friendly and helpful.
Privacy R
|
First Impressions
Rating:
5.0
The customer Service was excellent. I found the facility to be in exceptional condition and cleanliness. The process to set up rental was very expedient.
Privacy R
|
First Impressions
Rating:
5.0
Manager was veryhelpful. After a 15 hour road trip and Murphy`s Law showing its head it was very refreshing to have someone care about the customer. Great job.
Privacy R
|
First Impressions
Rating:
4.0
The customer service was very good. I don`t have any complaints. The storage area was sweeped out and was suitable for my things.
Privacy R
|
First Impressions
Rating:
5.0
Unit was perfect!
Privacy R
|
First Impressions
Rating:
5.0
Great service.
Privacy R
|
First Impressions
Rating:
4.0
Very clean, really great staff, quick and efficiant. I am very happy with my choice. Thank You
Privacy R
|
First Impressions
Rating:
5.0
Everyone at Michigan Road Self Storage were extremely helpful. They did not mind showing me personally my facility. EXCELLENT SERVICE!!!
Privacy R
|
First Impressions
Rating:
5.0
Nice facility - easy check in.
Privacy R
|
First Impressions
Rating:
5.0
The front office staff was extremely helpful and friendly!!
Privacy R
|
First Impressions
Rating:
5.0
Outstanding facility and service.
Privacy R
|
First Impressions
Rating:
5.0
Great facility! Clean, very secure! Awesome customer service!! Very thorough, attentive and sensitive to one`s time. Had registration paperwork ready to review sign and move in.
