Customer Reviews for Michigan Road Self Storage
(Distribuidor de U-Haul del vecindario)

2,474 comentarios

9834 N Michigan Rd   Carmel, IN 46032
(N Of 96th St)

(317) 471-1560

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 3:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(317) 471-1560

9834 N Michigan Rd
Carmel, IN 46032
(N Of 96th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 3:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

All my experiences at this location have been completely satisfactory.

Darien T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W. 
Clasificación:
3.0

Parking is difficult at best.

Jonathan D. 
Clasificación:
5.0

Everything was great!

TIMOTHY C. 
Clasificación:
5.0

Nothing really. We've always had really good service from both locations we've used.

ANN L. 
Clasificación:
5.0

Move in was simple, friendly and patiently allowed us to try out a few spots that might work for our needs. Move out was on time, great communication. Best place we've rented from hands down.

Shauna A.  |  Overall Experience 
Clasificación:
5.0

I always preferred this location over the other Michigan Rd location. Customer service is always great here!

DESIREE I. 
Clasificación:
3.0

The guy at the counter initially insisted a 12 foot truck was what we rented and tried to get us to take it when we reserved a 15 foot truck. Then he changed the drop off location and said we couldn't drop off at the place we reserved to drop it off. And even changed our reservation. I had to call the 1-800 number to get it changed back which they did easily. He was not good but the truck was fine. He needs better training.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYLIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan M. 
Clasificación:
4.0

It would be helpful to know ahead of time to bring Proof of Insurance when renting a van or pickup truck. I had to pay the extra $10 for not having that information with me. I realize that $10 doesn't seem like that much, but the $19.95 rental fee for four hours along with the 0.59/mi (I only drove 46 miles), the taxes and another $15.07 in gas to top it off ended up costing over $80 … I felt like that was pricey for a few hours. Staff was very cordial and helpful, and the little dog was cute!

Susan F. 
Clasificación:
5.0

Extraordinario servicio al cliente

DARLENE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANGO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lani T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanisha G. 
Clasificación:
5.0

Probably one of the best locations I've been to for UHaul, hands down! Especially for the 24/7 rideshare.

Matthew O. 
Clasificación:
5.0

Newer truck, great and comfortable ride even at a 26' v10. Gas mileage was 7-8mpg so be mindful

BRETTCHRISTOPHER B. 
Clasificación:
5.0

Great customer service from the Clerks inside the store. Friendly professional and caring. The gentleman that works there met me 45 minutes after the building was closed and let me Return the truck . Saved me a lot of time I thought that was awesome !

ANTHONY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily C. 
Clasificación:
5.0

Great experience. Clean truck and very friendly service with reasonable rates.

BLAINE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
2.0

Have the combination lock working when client gets there. I waited 2 hours because when I got there at 7:30AM, the lock's password of MATE was not working. I tried it multiple times to no avail. As soon as the representative (he was a man don't remember his name; John, Nate...?), I informed him and he opened up his computer, did something and then went out to the truck with me and to my surprise, the lock magically unlocked. I believe the combination was not ready because he or someone at the office forgot to set it up electronically on the system. I should have received a discount for waiting two hours. For what I paid UHaul to haul my stuff and the inconvenience of waiting to take the truck after I had done "On-Line" check-in, I could have paid a moving company to move me and gone through the stress that I went through of waiting and driving the truck myself.

Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIONNA H. 
Clasificación:
3.0

This was my forth location. I got tge information 2 hours after I was to pick it up. I had to drive 42 miles out of my way. None of the phone numbers listed worked to confirm before I picked up. I am not happy or satisfied in the least and wish I could have used someone else. Overall I would suggest anyone but uhaul!!!

DENISE W. 
Clasificación:
4.0

I would have rated this location “excellent” but it's a little hard to find. It's behind a strip mall and the sign is not very large.

Christian M. 
Clasificación:
5.0

Excellent Team at this location. Friendly and customer oriented

RONALD P. 
Clasificación:
3.0

The truck I rented had no obvious way to adjust the outside mirrors. I felt this was an unsafe situation that required me to bend further down to see what was happening on the driver's side. That said, Nathan, who was my contact was EXTREMELY helpful in tracking down a personal item I left in the truck. Well done, Nathan,

MARK H. 
Clasificación:
3.0

Fix your checkout app. Unresponsive and did not work for me. Had to use local Uhaul staff to complete vehicle inspection. Lost time vs old paperwork method. Good idea, but fix your app...

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE F. 
Clasificación:
5.0

Great customer service with fast checkout and return process and everything was explained well. I also like that features inside the truck are labeled and there is guidance for refilling the gas tank.

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B. 
Clasificación:
4.0

Make sure the checking in process works. QR code said site not reached. We had location on, on our cell phones and it kept telling us it was not on. (My husband works in IT so it was not just us not knowing what we were doing). We returned in one day instead of two and since place was not open we had to call 800 number. Things did get resolved after a phone call.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted K. 
Clasificación:
5.0

This employee also went above and beyond to fix the corporate scheduling nightmare that I found myself in. He had no problem waiving the extra mileage between Muncie and Anderson.

Ronald P. 
Clasificación:
5.0

Friendly, efficient customer service here. I world not recommend using U-Haul's self service if it can be avoided or you have very fast internet capabilities on your device. Person to person worked very well!

Clint M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERVAISE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CALVALYN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
1.0

Checkin app is not functional. And $829 for 30 hours use? It was an old truck that has a bad transmission. You are gouging during the pandemic. Everyone needs to know this about uhaul.

DONALD M. 
Clasificación:
5.0

Really nothing. Great location. Tight parking lot due to other businesses sharing many spaces.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony O. 
Clasificación:
5.0

the on-line experience for picking up the truck was not user friendly. it took me 1.5 hrs to get through the instructions and eventually had to talk to someone to walk me through the process.

DOUG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl L. 
Clasificación:
5.0

The experience overall without standing. The staff or courteous, professional, fast and efficient in their work. I really can't think of anything to improve, the transaction was exactly what we wanted at a decent price.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine C. 
Clasificación:
5.0

We are repeat customers! The staff is always incredibly helpful; and the facility itself is safe, secure, convenient and well maintained.

Mindy M.  |  Overall Experience 
Clasificación:
1.0

My experience with this store was horrible. Now they are trying to charge me twice for the same rental.

Teria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S. 
Clasificación:
5.0

Check in was great, truck was ready and clean. Had problems using the uhaul share site to return truck

MICHAEL K. 
Clasificación:
1.0

App experience was horrible. Multiple agents left the chat do to issues with verification. No patience with calling back references. I was not notified before check in that I would need to have 2 references or A photo of my passport.

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY K. 
Clasificación:
5.0

I only drove 10 miles. The truck was “full”, yet when I went to refuel it was still going after I put in 4 gallons. Obviously the person before me did not fill it all the way so I ended up paying for extra fuel that I didn't use. I should have only had to put 1-2 gallons in. I stopped the pump at 4, but it would have held even more.

SUZANNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W. 
Clasificación:
5.0

Nothing at all

Karen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TREVOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

Nothing keep up the good work

ROBERT N. 
Clasificación:
1.0

I had a guarantee priority 1 reservation. The couple who rented the truck before me was 2 hours late. I was told i would receive a $50 credit because i did not receive the truck on time and i lost money with my movers reservation. I never received the credit, only allot of "Sorry".

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY C. 
Clasificación:
5.0

Great storage facility! Staff was great, facility was always clean, and the location was very convenient. Thank you for providing me a safe place to store things while I figured out my next move!

Allison R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RODERICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel S. 
Clasificación:
5.0

The team who staffs/works this location have it together. Very professional in their approach to providing quality service. If you have your own “act together” - you won't have a problem with an overall rental experience. Every step of the process was spot on.

CLYDE C. 
Clasificación:
5.0

It was easy to rent and my van was available as promised!

CHERYL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
4.0

nothing. great service, good equipment, check-in and check-out was great.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANTE F. 
Clasificación:
5.0

Keep up the good work. Ben was awesome!!!

KEITH M. 
Clasificación:
5.0

A most outstanding facility and storage service that was perfect in every way for our storage needs (with the requirement for all hours access). We have recommended this to others many times since starting our us and appreciate how easy both the electronic interface and working with the staff has been. We appreciate it so much!

Tina W.  |  Overall Experience 
Clasificación:
5.0

Excelente ubicación y servicio

MICKOLL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN H. 
Clasificación:
2.0

Pickup did not go as expected. I did online check-in and paid in advance. they even called me the day before to say they had everything they needed. Just wanted to see DL and credit card. I had to stand inside their office for a long time while stuff was entered in computer. And, I ordered 24 furniture pads a week in advance. Upon arrival they said they only had 6. But I could drive 5 miles down michigan road to another store to get more. And that store would not even answer their phone to see if they had pads.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAMARILI R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HITESH P. 
Clasificación:
5.0

Nada

RYAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO F. 
Clasificación:
5.0

Top notch people and operation

Holland V.  |  Overall Experience 
Clasificación:
5.0

Very clean and great location. Friendly and helpful staff.

ANNE-MARIE B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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