Customer Reviews for Michaels Service Center Inc
(U-Haul Neighborhood Dealer)

1,162 reviews

820 W Franklin Blvd   Gastonia, NC 28052
(Hwy 74 W)

(704) 865-0444

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(704) 865-0444

820 W Franklin Blvd
Gastonia, NC 28052
(Hwy 74 W)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kameronlevon carver 
Rating:
2.0

The folks were friendly. However, they rented me a trailer with bald tires, very bald tires! It made a 550 mile trip which was miracle. Before you leave here, check the equipment over carefully!

Francis Luckner 
Rating:
5.0

Customer did not leave a comment.

biggerstaff furniture 
Rating:
5.0

Customer did not leave a comment.

susan edenburn 
Rating:
5.0

Always get my truck from here. Great people

Deborah Cooke 
Rating:
3.0

The staff was professional and efficient. They were responsive to my questions and ready to issue me a truck when I arrived. The site itself could use a little bit of updating. The truck that I was provided was excellent. The ride was so smooth that I forgot that I was driving a truck for most of the trip.

Mark Davis 
Rating:
5.0

Excellent service, top notch!

Martin Wells 
Rating:
3.0

Customer did not leave a comment.

Cynthia Knight 
Rating:
5.0

I had tried to reserve trailer online for this location and somehow it had been reserved at another location. The employee (Vincent, who had arrived early) was able to fix me up with everything I needed. Don’t know anything that could be improved at this location. Website maybe

fred withers 
Rating:
4.0

Customer did not leave a comment.

Netasha Trice 
Rating:
5.0

Customer did not leave a comment.

MARVIN MALCOM 
Rating:
3.0

Customer did not leave a comment.

Charles Long 
Rating:
5.0

Absolutely perfect

MARVIN MALCOM 
Rating:
5.0

Friendly staff, fast and easy rental process.

pedroangel hernandezperez 
Rating:
5.0

Had a great experience there. Staff was very knowledgeable and helpful.

Felicia Crump 
Rating:
1.0

My deposit still hasn’t shown up on my card

Brian Spindler 
Rating:
5.0

Customer did not leave a comment.

Ronald Kinslow 
Rating:
2.0

The truck should not be on the road. As a mechanic of 20 plus years there is no way this truck would pass inspection the truck has so much play in steering it’s kind of a joke. Truck needs to just be retired it caused me more travel time and will most likely not use U-Haul unless it’s a newer truck. Could also hardly see on the back roads due to the headlight and no washer fluid to clean the windows

John Wells 
Rating:
5.0

Customer did not leave a comment.

Robert Price 
Rating:
5.0

Customer did not leave a comment.

michael williams 
Rating:
3.0

Customer did not leave a comment.

Rhonda Riter 
Rating:
5.0

Grease or oil roll up Door that's all thanks again U Haul.

Timothy Carter 
Rating:
5.0

Customer did not leave a comment.

Shonna Ratchford 
Rating:
5.0

Great experience. Still waiting on my refund 2 days after I returned the truck

Carla Smith 
Rating:
5.0

Customer did not leave a comment.

MARY BITTLE 
Rating:
5.0

Very friendly

Sharon Mahr 
Rating:
1.0

Well, when I went inside the Uhaul place and told the lady Bobbi I needed a Uhaul one-way to Charlotte she denied me saying she cant give me a Uhaul. So, I went online and reserved the Uhaul from the same location and I was able to rent it. This isn't my first rodeo with this location and Bobbi's attitude is always rude. The customer service sucks.

Shanta Simpson 
Rating:
5.0

I don't think there's anything everything went smooth. Checking was easy drop off as easier really appreciate your help

Timothy Carter 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE ANDERSON 
Rating:
4.0

Customer did not leave a comment.

Kenneth Hall 
Rating:
5.0

Good clean inventory. No fuss check in. Will return for truck rental needs.

Kirk Hamilton 
Rating:
3.0

I cose the self guided pick up and I still had to go inside and deal with the owner. The vehicle they gave me the heater did not work and it was a cold unpleasant ride.

Joshua Sibal 
Rating:
5.0

Online return was extremely difficult to use. Photos would not upload properly. Had to redo return photos multiple times.

Kenneth Keel 
Rating:
4.0

Customer did not leave a comment.

Keith Green 
Rating:
5.0

best location in charlotte. You better give this place a bonus for giving uhaul a good name

Adam Abu-Elmagd 
Rating:
5.0

Customer did not leave a comment.

Michael Lichty 
Rating:
5.0

Was to expensive

gert mcalister 
Rating:
5.0

Customer did not leave a comment.

OLEN FOLDEN 
Rating:
3.0

The price said $63 it doubled after it was returned

Mairaannfaith Mckenzie 
Rating:
5.0

Customer did not leave a comment.

ben lopez 
Rating:
3.0

please take better Maintenance care of your trucks.

Anita Hueitt 
Rating:
5.0

Customer did not leave a comment.

Tom Webster 
Rating:
5.0

Customer did not leave a comment.

george harris 
Rating:
5.0

Keep Bobbi Sue working

LEONARD COOPER 
Rating:
5.0

Customer did not leave a comment.

Beth Davis 
Rating:
5.0

Customer did not leave a comment.

leanna bailey 
Rating:
5.0

Customer did not leave a comment.

Stephen Miller 
Rating:
5.0

Just keep doing what you're doing

LAWRENCE CHATMAN 
Rating:
5.0

We got the truck and it was very clean and the Lady on We Franklin was very friendly, and courteous got you in and out thank you.

Mary kay Brice 
Rating:
5.0

Customer did not leave a comment.

Tyler Conover 
Rating:
5.0

thanks, they hooked and unhooked trailer I will rent again from this location

scott clark 
Rating:
5.0

Very nice people at this location and will use them if needed. Thanks, Ray

Ray Swann 
Rating:
5.0

Customer did not leave a comment.

James Waycaster 
Rating:
5.0

It was an awesome experience! Thanks to everyone at UHaul on W. Franklin Blvd. Great group of people!

janice crisp 
Rating:
5.0

Customer did not leave a comment.

Jeremy Baker 
Rating:
4.0

Customer did not leave a comment.

Lisa Minter 
Rating:
5.0

Customer did not leave a comment.

Martin Wells 
Rating:
5.0

Always a pleasure to rent from UHAUL

Colin Wiggins 
Rating:
5.0

Customer did not leave a comment.

Teresacox McDonald 
Rating:
3.0

Fine

Zachary Stewart 
Rating:
1.0

Customer did not leave a comment.

Jesse Long 
Rating:
5.0

Nothing it was a great experience and the people at Michaels Service Center Inc were extremely helpful!

debbiejones szymanski 
Rating:
5.0

Customer did not leave a comment.

Lisafaye Minter 
Rating:
4.0

Customer did not leave a comment.

georgewilliam barrett 
Rating:
5.0

great customer service

biggerstaff furniture 
Rating:
5.0

Receptionist was very friendly, helped us, even if we had the mobile pick up. And explained the drop off process perfectly. Will be coming back to this location. It was very easy to return as well.

Rubi Torres 
Rating:
4.0

Customer did not leave a comment.

Michael Tuthill 
Rating:
5.0

Great customer services! I didn’t get the women’s name who helped me but she went above and beyond , compassionate. Needed to extend my time as I thought I wouldn’t need more then 6 hours but it was no worries she took care of me and saved me as well. Greatly appreciate. Also easy check in with no wait time. The fastest I ever booked a reservation online and was in and out in less then 5 minutes.

Breannamonique Brooks 
Rating:
5.0

Customer did not leave a comment.

Donnakay Bynum 
Rating:
3.0

Customer did not leave a comment.

Alexia Moose 
Rating:
5.0

Everything was great nothing to improve 👍

MYA MCMANUS 
Rating:
5.0

The trailer worked fine, no issues!

rob allen 
Rating:
5.0

I can’t say enough about this U-Haul store. I use them often, as I work with families helping them obtain stable housing. One Sunday, I couldn’t get the app to work so I could use mobile check in and Vince happened to be inside. He helped me rent my truck even though it was his day off. This time, it was no different. Vince is so nice and helpful. Makes any process easy. This is my go to place for U-Haul rental in my city. If you need a U-Haul, go see Vince. Tell him Tasha sent you!

LITASHA WHITE 
Rating:
5.0

Customer did not leave a comment.

Peter Ansah 
Rating:
2.0

Van chips all over front seat, the ac only blew out of the defrost and was very weak.. we had 3 ppl in front seat on a 85 degree day for 7 hours and it was the most miserable ride ever.. the floor in the back of the van had some kind of oil spilled in to which the first box my wife took into van slipped and hurt her ankle.. I was never walked around the van to look at previous damage or cleanliness or functions.. this was a horrible experience and will never rent from uhaul again or refer to anyone.. yet I will be charged fully for my inconvenience and that’s the real shame

Shawn Boger 
Rating:
4.0

I dropped the vehicle off after hours

Lee Parks 
Rating:
5.0

Customer did not leave a comment.

James Tate 
Rating:
5.0

Customer did not leave a comment.

Vicki Welch 
Rating:
4.0

Customer did not leave a comment.

Coleen renee Ratliff 
Rating:
5.0

I have used this U-haul center several times. Always great service.

susan beaty teague 
Rating:
3.0

Customer did not leave a comment.

Janette Dunham 
Rating:
5.0

Bobbi has the best facility to rent from. They are very professional and a pleasure to work with. I have rented a truck from them on several occasions and their equipment is always in the best condition and they always have me in and out in a timely manner. I highly recommend them. Thank you

Reginald Holgate 
Rating:
5.0

Always the best. Only place I rent a uhaul from at home

Tim Gunn 
Rating:
5.0

Customer did not leave a comment.

george harris 
Rating:
4.0

Customer did not leave a comment.

Christophertravi Dunham 
Rating:
4.0

Customer did not leave a comment.

Larry Stowe 
Rating:
1.0

This location is a joke. One woman (smoking) barely moving, and her hapless assistant. We waited 30 minutes and we were first in line. I bet others waited 3x that long. We hooked the filthy trailer up ourselves.

Andrew Foor 
Rating:
4.0

Customer did not leave a comment.

Barbara Thompson 
Rating:
5.0

Customer did not leave a comment.

Nathan Blank 
Rating:
1.0

Uhaul charged me over 600 dollars for one truck for 3 days adter i submita disputemanagementsaid they wouldnt refund half the amount because thats what i was being charged. My reservation was rescheduled through uhaul dispatch and it was scheduled incorrectly then I had a uhaul center call and demand the truck back and tell me they would charge me double for the truck. I've used uhaul several times and to move across country, we will never use uhaul again. This is insane at how Corrupt uhaul has become.

DANIEL RITCHIE 
Rating:
5.0

Customer did not leave a comment.

Eliud Castro 
Rating:
2.0

I was charged for another day, when I was told I would not be charged.

Nancy Teague 
Rating:
3.0

Customer did not leave a comment.

Everett Dunlap 
Rating:
3.0

Customer did not leave a comment.

Everett Dunlap 
Rating:
5.0

Everything was fine I didn't know about how to check in I parked the truck in the back like they told me to but I didn't fill out the form and didn't take the pictures I guess I'll do it Monday when I go back everything was fine

robertwalter oleska 
Rating:
5.0

Customer did not leave a comment.

Richard Kuhn 
Rating:
5.0

Great service

helenvictoria miller 
Rating:
5.0

Very helpful and very professional.

LeShaun Arrington 
Rating:
5.0

Customer did not leave a comment.

dominiquelatrish mccoy 
Rating:
3.0

Customer did not leave a comment.

michellemcfadden harbison 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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