Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Disappointed that the logistics provider routed me to a different location to pick up the truck and stated that they would add 25 extra miles. That never happened and I had a 2 mile over charge.
Michael G
Rating:
5.0
Customer did not leave a comment.
Caryn T
Rating:
5.0
Customer did not leave a comment.
Linda W
Rating:
5.0
Customer did not leave a comment.
Brian B
Rating:
5.0
Fix the tire pressure sensor…
Craig D
Rating:
5.0
Customer did not leave a comment.
John L
Rating:
5.0
Truck was waiting and ready to go. Excellent service
Jerome L
Rating:
5.0
Customer did not leave a comment.
Nancy E
Rating:
5.0
Customer did not leave a comment.
Donna B
Rating:
5.0
Michael has always provided great, friendly service!
Larry O
Rating:
5.0
Your online and app experience is awful. Not intuitive at all. Confusing. Customer service that called to confirm pick up couldn’t even communicate clearly. Better make some improvements.
Laraine N
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
5.0
Courteous and professional service
Albert K
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
5.0
Customer did not leave a comment.
David V
Rating:
4.0
Customer did not leave a comment.
Frank G
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Customer did not leave a comment.
Sam M
Rating:
5.0
Mike Sullivan did an outstanding job with my rental. The purpose of the trip was to deliver toys and clothes to Tutwiler Mississippi from Saint Denis. Mike made sure everything was ready and gave clear directions. Thank you
RON D
Rating:
5.0
Customer did not leave a comment.
FRANK C
Rating:
5.0
Customer did not leave a comment.
THOMAS G
Rating:
3.0
Customer did not leave a comment.
Robert H
Rating:
4.0
Truck was very old.
Robert P
Rating:
5.0
Offer an 8 foot pickup truck rental at this location.
Steven R
Rating:
5.0
Customer did not leave a comment.
Brian H
Rating:
5.0
Very happy with the truck rental at Michael Sullivans. Helpful. Friendly. Great service.
ROBIN B
Rating:
5.0
Very easy to book a rental. I’ve used them at least three times this year. Great company!
Maureen F
Rating:
5.0
Customer did not leave a comment.
David N
Rating:
5.0
Customer did not leave a comment.
Frederick F
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
All good
Edward O
Rating:
5.0
Customer did not leave a comment.
Greg A
Rating:
4.0
Customer did not leave a comment.
Matthew G
Rating:
3.0
Renting this truck was very very expensive. It’s a come on of 1995+ mileage. It cost me for four hours $276 for the truck. Would not recommend.
Megan S
Rating:
5.0
All good
Edward O
Rating:
5.0
Customer did not leave a comment.
michael h
Rating:
4.0
App needs to be better.
Joe R
Rating:
5.0
Customer did not leave a comment.
Jessica A
Rating:
5.0
Customer did not leave a comment.
Jessica A
Rating:
5.0
Customer did not leave a comment.
David N
Rating:
5.0
Free beer
ROBERT L
Rating:
5.0
Customer did not leave a comment.
VINCENT R
Rating:
5.0
Customer did not leave a comment.
David N
Rating:
5.0
Make it free
jacob r
Rating:
5.0
Customer did not leave a comment.
JIM E
Rating:
5.0
Customer did not leave a comment.
Kevin R
Rating:
5.0
Excellent service!
Charles R
Rating:
5.0
Owner is very friendly and very helpful. Highly recommend.
Mark S
Rating:
5.0
Customer did not leave a comment.
Lawrence F
Rating:
5.0
Customer did not leave a comment.
FRANK M
Rating:
5.0
Customer did not leave a comment.
PETER L
Rating:
5.0
Experience was excellent. Quick and easy transaction, affordable and convenient.
ROBERT C
Rating:
2.0
No room in the lot to return the truck. Overcrowded.
Ronald H
Rating:
5.0
It was fast an easy
Shawn M
Rating:
5.0
Customer did not leave a comment.
ALEXANDER C
Rating:
5.0
The van I rented was clean, but mechanically, it was in bad shape. I had trouble turning the key to start it and had to call for help. Mike Sullivan was very helpful on this. Also, the the tire pressure sensors were bad and the forward collision warning sensor was bad and kept setting off an alarm as I was driving - very disconcerting.
Steven R
Rating:
5.0
Customer did not leave a comment.
Eric F
Rating:
5.0
Great experience
Terrance C
Rating:
5.0
Customer did not leave a comment.
MIGNON D
Rating:
5.0
Everything was great.
John S
Rating:
5.0
Customer did not leave a comment.
Robert K
Rating:
5.0
Customer did not leave a comment.
KEN K
Rating:
5.0
Customer did not leave a comment.
Teresa H
Rating:
5.0
Every thing was good
richard r
Rating:
5.0
Very easy and convenient location.
Larry T
Rating:
5.0
Customer did not leave a comment.
Philip J
Rating:
5.0
The best Uhaul location I have ever shopped at.
Albert K
Rating:
5.0
Great service and friendly!
Scott S
Rating:
5.0
Customer did not leave a comment.
Paul S
Rating:
5.0
Location was great to deal with. Made process very easy. Highly recommend.
WILLIAM G
Rating:
4.0
Drop-off was easy - thank you!
kristin h
Rating:
5.0
Easy drop off
Michael G
Rating:
5.0
Mike was Excellent as always I arrived 820 AM and the Van was ready to go Highly Recommend.
Louis Z
Rating:
5.0
Customer did not leave a comment.
LOIS E
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
Andrew F
Rating:
5.0
Very clear and friendly
Cheryl F
Rating:
5.0
Customer did not leave a comment.
Josrph P
Rating:
5.0
Customer did not leave a comment.
Barbara D
Rating:
5.0
Offer an 8' pickup truck at this location.
Steven R
Rating:
5.0
Simple process ... great people at this location !
Peter G
Rating:
5.0
Customer did not leave a comment.
William D
Rating:
5.0
Customer did not leave a comment.
Daniel D
Rating:
5.0
Customer did not leave a comment.
Besmir S
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
3.0
Quick and efficient drop-off.
Burton M
Rating:
4.0
website said the facility was open, but the sign on the door says they are closed on Saturdays. Had to call the main number to get the access code to get the key.
Sean W
Rating:
3.0
Customer did not leave a comment.
James D
Rating:
5.0
Customer did not leave a comment.
Joseph P
Rating:
3.0
Customer did not leave a comment.
susan c
Rating:
5.0
Just advise them about the gas requirement. I thought I was shorted because there was only a half of a tank but was advised that this could be normal at the drop off location. Thank you
Joseph B
Rating:
5.0
Customer did not leave a comment.
Jeffrey H
Rating:
5.0
Customer did not leave a comment.
Gary T
Rating:
4.0
The shop is very old and messy. Needs to be updated and there is no place to sit while paperwork was being prepared
