Absolutely wonderful service and all around excellent experience.
Ashley P
Customer Reviews for Miami Window & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wish I had more text and stuff telling me where to drop off, and I wish that I knew you couldn’t just drop a U-Haul off at any U-Haul location. I went in not knowing much about the process, and I came out with almost a 1000 dollar bill. I will literally never rent from U-Haul again. I went in knowing little about the process, and I leave not knowing much about the process.
Steven CThe employee was very kind and helpful.
tammy wNot anything. Check in went well. We were done very quickly.
Robbin MCustomer service was great. Thank you.
Dan EPut more trucks in this location. I rented a truck but it never made it back on time. Only truck left on the lot was a very large truck. It was to big to navigate around town. I rented it anyway. I'm sure it was built for coast to coast runs. Just need more trucks to rent on this lot. I choose not to buy one of the Big 3 over size pickups. Instead when I need a truck I go to U-Haul, works great for me. Thank You.
Gerald GI rented your 10 foot long truck. It drove and handled really nice. I was impressed by the ease of manuverabity around tight fitting areas. Will rent another U-Haul again in the future for my next move. Thanks!!!
Gerald GI rented a 10 foot long truck. It needs a built in loading ramp If it has one I didn't see it. Large appliances are to difficult load without one.This was the 1st U-Haul I ever rented. Very nice New Truck, excellent set of mirrors for backing. When I need another U-Haul I'll definitely be over to get another one
Gerald GThey weren’t “closed for lunch between 12pm and 1pm,as it reads online they’re actually closed on Saturdays. So different than my ReservationI had to check in online when I opted in person check in. The vehicle had a cracked windshield which was not noted as well as the dolly I selected was not in the truck and there was nobody at the location get one. The whole experience was not simple and easy which made my move much harder. Unfortunately I’m not happy with this location
Courtney BPlease check the brakes, a little spongy. Otherwise we appreciate the truck rental.
Sarah CDave is A + service is Dave's goal I have managed stores a Dave is going beyond customer expectations thank you
DONALD SI still have not received my $100 back and i put extra gas in it
Saral JWell your online rental by smart phone stinks. Its horrible an if there is any other moving option available to me I will use that instead next time. The experience made me feel dumb, it felt redundant and was just plain ridiculous. Had me verify after already putting in my credit card number movers, name address, picture of my self, my drivers license and the truck. I still couldn’t simply rent you had to call two different friends of mine to verify myself. That’s what made me hate HATE my experience
Brian HGreat service. Great agent
sam GFantastic customer service!!!!!
jenny kI paid for a dolly and did not receive it. I would like my money back.
hailee BThey go to lunch 12-1 fortunately he came back early
Carrol Fhad excellent service
marshall sMiami window and supply staff is so friendly and helpful. They did a great job.
Emily PCouldn’t find anything different and everybody’s friendly everything went smooth thank you
Kevin DShe was very helpful. Got me in and out quickly. Parking is really cramped so if you're not good with backing trailers may want to find a different location
John SThe U-Haul app was difficult to utilize. Took several attempts to get it to work. I had to call customer support to get it to work.
Michael RArrived at the appointment set by u-haul on-time. There was nobody there to help me. Set in the sun for two hours while a good u-haul location helped me. Truck was parked in a place where it was almost there impossible to access. After 2 hours finally was able to receive the keys. Horrible experience.
justin cMy experience was great, I can't think of anything to make it better. The worst thing was I didn't realize I needed to take pictures to return the truck. I locked the doors so couldn't get good pictures, I'm sure it was written somewhere but I missed it. Staff was awesome! She was very friendly & helpful!
Amy BFirst of all make sure they know they have to be able to verify their location in order to pick up the truck after hours. Secondly, staff needs to be incredibly more thorough in inspecting the trucks fuel levels when they check them back in as to not cause unnecessary chargers. Also, be more prompt in giving refunds. I've waited weeks to get refunded unnecessary charges. On top of the trouble I had picking the truck up and being overcharged. I'm entirely disappointed in my experience and will not recommend uhaul to anyone ever.
Martin GYou could not leave us stranded on the side of the road for hours.
Robert KI got a online contract, but at the location it could not be brought up for records. I paid cash at the location on a new rental other than the one I made at the Sign Co. in Miami, Oklahoma. I dont want to see a second charge from the online rental now, because it apparently never happened according to the UHAUL computer system.
James GThe drop-off location was fine, very nice people. U-Haul just sucks though - not enough equipment at my departure location, had to drive 150 miles just to get a trailer!
Sammye CWould have been nice to have suggestion lists like the pick up site had, packing tips, etc.
Gloria SThanks??
Nicholas BI was extremely nervous about pulling a trailer. Wendy went out of her way to calm me and put me at ease. She and her husband are wonderful, helpful individuals.
heather h.
Tim CThe total mileage fro 2627 w Skyview Ln Cleveland Oklahoma to Miami Oklahoma is 106 miles which I drove directly non stop. The mileage fro Sheridan Rd Tulsa to the Cleveland Ave address is 31 miles. So I suspect there is a 50 mile error in recording the mileage at the drop off location. Please verify and correct and refund 22.00 to my credit card.
Jon WWas quick and easy.
Ty RVery helpful!
Mark WWhen trailer was delivered, I indicated there was a problem with the hitch. He didn’t seem to care and to my knowledge didn’t do anything to fix the problem. It was very difficult to latch down.
ron sWas very nice and helpful in resolving conflict with pick up location!
Robert JPerson was there to meet me, helped unhook and inspect the trailer. Friendly and helpful.
Allen SThe pickup place needs to have a bigger surplus and easier place to pick up trailers. Overall it deserves an A+
Jordan PIt was a very pleasant experience. Very nice and helpful.
Martha JWendy did a super job with drop off.
Mike GGreat people. Very helpful
nick FNothing, Wendy took care of us greatly both times. We would highly recommend this location.
Anita TThe truck rented to me was poorly maintained. The truck drove like it had square wheels. The truck ladder did not working or sliding correctly.
BECKY BI was quoted one price when I made the reservation, then was charged nearly double when I picked up my rental. I was told it was because it was a "one way rental". They knew that when I made the reservation, yet was still charged almost double at pickup.
Scott WGreat service! I wouldn't hesitate using them again, no problems with service or usage of the moving truck
Robbie QVery friendly and helpful staff
Kevin MRight turn signal and break light did not work on car dolly.
walter VFast, convenient, and easy. I would definitely go back.
Matthew LThe 24 hr truck share pick-up program did not acknowledge my reservation number and keys were not where I was told they would be. Waited over an hour for access to the truck. Not cool.
Kelly JThank you for a fast and efficient experience. Customer service here is fantastic!!
Stacy WNothing was this locations fault
Anthony RDavid was great! Helped over the phone and in person. Will definitely recommend and use again.
Jason CDidn't offer to close contract just wanted to put keys in drop box.
James PYour drop off location broadway Edmond OK charged me for an extra day. I was a day early
LARRY EThey were a breeze to work with. I'd have no problem recommending them.
Dennis B